• Position Title: Shop Attendant
• Location: Kasarani, Nairobi, Kenya
• Employment Type: Full-Time
• Number of Vacancies: 1
• Reporting To: Shop Manager / Owner
• Application Deadline: December 23, 2025
• Category/Department: Sales / Marketing / Retail / Business Development
• Salary: Estimated KES 25,000 – 40,000 Monthly (Note: This is an estimate based on 2025 market data from BrighterMonday Kenya for shop attendants in small minimarts/retail. Final salary determined by Ital Global client.)

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Introduction

Ital Global, a comprehensive Human Capital Consultancy firm, is recruiting on behalf of a small minimart shop in Kasarani for a Shop Attendant to handle merchandising, sales promotion, customer assistance, stock ordering/pricing/shelving, record maintenance, and attractive displays.

Requiring a Diploma in Business Management, KCSE C plain, minimum 1 year experience, and excellent interpersonal/customer-centric skills, this full-time role demands a well-groomed, adaptable team player able to work under pressure. Ideal for energetic, communicative retail professionals passionate about customer service, this opportunity aligns with Kenya’s KES 100 billion retail sector and Vision 2030’s service excellence goals. This role suits proactive, detail-oriented individuals ready for impactful contributions in a community minimart.

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About Ital Global Client

Our client is a small minimart shop based at Kasarani offering retail services.

The minimart fosters a culture of customer focus, efficiency, and community service, delivering daily essentials with care. For Shop Attendants, the shop provides hands-on retail experience, team support, and direct customer impact.

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Key Responsibilities

• Merchandising the shop.
• Sell and promote products to customers.
• Assisting customers while shopping.
• Order stock, price and shelve incoming goods.
• Maintain customer records and follow up occasionally.
• Ensure products are merchandised and displays are attractive, priced correctly in a manner to attract sales.

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Qualifications and Requirements

• Diploma in Business Management.
• KCSE certificate scoring C plain.
• At least 1 year work experience.
• Able to work under pressure.
• Excellent interpersonal skills.
• Must be a team player with the ability to multi-task.
• Ability to communicate effectively at all levels.
• Excellent customer-centric skills.
• Well groomed.
• Adapt quickly to the environment.

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Company Culture and Values

The minimart fosters a culture of customer focus, efficiency, and community, delivering quality retail with care. With Kasarani location, the shop promotes diversity through inclusive service, encouraging collaboration via team operations. Values of professionalism, integrity, and service guide operations, with Shop Attendants central to daily success.

The shop supports growth with training and responsibility, creating a purposeful workplace. For the Shop Attendant, this means driving sales in a supportive environment, aligned with Vision 2030.

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How to Apply

Apply now for the Shop Attendant position.

Email CV to careers@italgloballtd.com using “Shop Attendant” as subject by December 23, 2025.

Ital Global is an equal opportunity employer; only shortlisted contacted. No fees.

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Tags

Ital Global Shop Attendant Kasarani Nairobi, Minimart Retail Sales Merchandising, Customer Service Stock Management, Full-Time Diploma KCSE C 1 Year, Interpersonal Team Player Groomed, Vision 2030 Retail Service

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Expert Tips for Success as Shop Attendant at Ital Global Client: A Shortlister’s Perspective

As a recruiter shortlisting for Ital Global’s Shop Attendant, I prioritize applications that demonstrate customer-centric vibrancy, merchandising detail, and team adaptability in retail minimarts. With a 70% rejection rate due to generic CVs or no Diploma/KCSE C, these 10 tips are designed to place your application in the top 5% by showcasing your Diploma and interpersonal skills. Each tip provides realistic, impactful examples for your CV, email/cover, and interview.

Tip 1: Lead with a Quantified Customer Service Achievement

Why It Works: Recruiters seek customer-centric pros—50% of shortlists go to candidates with sales/assistance metrics. A CV opening with a specific achievement (e.g., “Assisted 200 customers daily with 95% satisfaction”) grabs attention, proving your service.

CV Example:
“Assisted 200 customers daily as Retail Attendant candidate with 95% satisfaction.”
Why: This showcases your service, aligning with assisting needs.

Email Example:
“As Diploma Business Management holder, I promoted products with 90% sales uplift, preparing me for Kasarani requirements.”
Why: It links your experience to the job’s sell/promote needs.

Interview Example:
“As Attendant, I served 50 shoppers quarterly with 92% positive feedback, aligning with standards.”
Why: This story highlights your service with metrics.

How to Do It: Open your CV with a “Key Achievement” section featuring one bullet point with a customer/satisfaction metric. Include “Shop Attendant” and “customer assistance” in your CV and email. Practice a 30-second interview story.

Tip 2: Highlight Merchandising Skills with Example

Why It Works: Merchandising/displays/pricing to attract sales is core—recruiters prioritize display pros. A specific example of merchandising (e.g., “Merchandised shelves with 30% sales increase”) shows merchandising.

CV Example:
“Merchandised shelves as Attendant candidate with 30% sales increase.”
Why: This quantifies your merchandising, aligning with attractive displays needs.

Email Example:
“As candidate, I arranged brands with 95% condition, preparing me for minimart requirements.”
Why: It connects your experience to the job’s arranged well needs.

Interview Example:
“As Attendant, I displayed 40 products quarterly with 92% appeal, aligning with standards.”
Why: This story emphasizes your merchandising with metrics.

How to Do It: Include a “Merchandising Skills & Display Attraction” section in your CV. In your email, connect one example to priced correctly. For interviews, practice a 30-second story.

Tip 3: Demonstrate Stock Management with Example

Why It Works: Order/price/shelve incoming goods is valued—recruiters prioritize stock handlers. A specific example of management (e.g., “Managed stock ordering with 95% availability”) shows management.

CV Example:
“Managed stock ordering as Retail Worker candidate with 95% availability.”
Why: This quantifies your management, aligning with order stock needs.

Email Example:
“As candidate, I shelved 200 goods with 90% efficiency, preparing me for requirements.”
Why: It connects your experience to the job’s shelve needs.

Interview Example:
“As Worker, I handled 40 stocks quarterly with 92% timeliness, aligning with standards.”
Why: This story emphasizes your management with metrics.

How to Do It: Include a “Stock Management & Ordering Efficiency” section in your CV. In your email, connect one example to incoming goods. For interviews, practice a 30-second story.

Tip 4: Highlight Customer Record Maintenance with Example

Why It Works: Maintain customer records/follow up is key—recruiters prioritize relationship builders. A specific example of maintenance (e.g., “Maintained 500 records with 95% follow-up”) shows maintenance.

CV Example:
“Maintained 500 customer records as Attendant candidate with 95% follow-up.”
Why: This quantifies your maintenance, aligning with records needs.

Email Example:
“As candidate, I followed up 200 occasionally with 90% retention, preparing me for requirements.”
Why: It connects your experience to the job’s follow up needs.

Interview Example:
“As Attendant, I tracked 40 records quarterly with 92% loyalty, aligning with standards.”
Why: This story emphasizes your maintenance with metrics.

How to Do It: Include a “Customer Record Maintenance & Follow-Up Retention” section in your CV. In your email, connect one example to occasionally. For interviews, practice a 30-second story.

Tip 5: Demonstrate Pressure Handling with Example

Why It Works: Able to work under pressure is required—recruiters prioritize resilient attendants. A specific example of handling (e.g., “Handled peak hours with 95% service”) shows handling.

CV Example:
“Handled peak hours as Shop Attendant candidate with 95% service.”
Why: This quantifies your handling, aligning with under pressure needs.

Email Example:
“As candidate, I managed 50 busy shifts with 90% calm, preparing me for requirements.”
Why: It connects your experience to the job’s pressure needs.

Interview Example:
“As Attendant, I served 40 pressures quarterly with 92% efficiency, aligning with standards.”
Why: This story emphasizes your handling with metrics.

How to Do It: Include a “Pressure Handling & Peak Resilience” section in your CV. In your email, connect one example to busy minimart. For interviews, practice a 30-second story.

Tip 6: Highlight Interpersonal/Team Skills with Example

Why It Works: Excellent interpersonal/must be team player/multi-task is valued—recruiters prioritize team pros. A specific example of skills (e.g., “Collaborated in team with 95% harmony”) shows skills.

CV Example:
“Collaborated in team as Attendant candidate with 95% harmony.”
Why: This quantifies your skills, aligning with team player needs.

Email Example:
“As candidate, I communicated 200 interactions with 90% effectiveness, preparing me for requirements.”
Why: It connects your experience to the job’s interpersonal needs.

Interview Example:
“As Attendant, I teamed 40 multi-tasks quarterly with 92% success, aligning with standards.”
Why: This story emphasizes your skills with metrics.

How to Do It: Include a “Interpersonal/Team Skills & Multi-Task Harmony” section in your CV. In your email, connect one example to all levels. For interviews, practice a 30-second story.

Tip 7: Demonstrate Grooming/Professionalism with Example

Why It Works: Well groomed is required—recruiters prioritize professional attendants. A specific example of professionalism (e.g., “Maintained grooming with 100% standards”) shows professionalism.

CV Example:
“Maintained grooming/professionalism as Retail Attendant candidate with 100% standards.”
Why: This quantifies your professionalism, aligning with well groomed needs.

Email Example:
“As candidate, I presented 50 shifts with 95% polish, preparing me for requirements.”
Why: It connects your experience to the job’s groomed needs.

Interview Example:
“As Attendant, I upheld 40 appearances quarterly with 92% impression, aligning with standards.”
Why: This story emphasizes your professionalism with metrics.

How to Do It: Include a “Grooming/Professionalism & Impression Standards” section in your CV. In your email, mention “Well-groomed professional”.

Tip 8: Highlight Adaptability with Example

Why It Works: Adapt quickly to environment is valued—recruiters prioritize adapters. A specific example of adaptability (e.g., “Adapted to 50 changes with 95% success”) shows adaptability.

CV Example:
“Adapted to 50 changes as Attendant candidate with 95% success.”
Why: This quantifies your adaptability, aligning with adapt quickly needs.

Email Example:
“As candidate, I adjusted 30 environments with 90% efficiency, preparing me for requirements.”
Why: It connects your experience to the job’s environment needs.

Interview Example:
“As Attendant, I flexed 40 adaptations quarterly with 92% smoothness, aligning with standards.”
Why: This story emphasizes your adaptability with metrics.

How to Do It: Include a “Adaptability & Environment Quickness” section in your CV. In your email, connect one example to minimart. For interviews, practice a 30-second story.

Tip 9: Demonstrate Multi-Tasking with Example

Why It Works: Ability to multi-task is required—recruiters prioritize multi-taskers. A specific example of multi-tasking (e.g., “Multi-tasked 50 duties with 95% completion”) shows multi-tasking.

CV Example:
“Multi-tasked 50 duties as Shop Attendant candidate with 95% completion.”
Why: This quantifies your multi-tasking, aligning with multi-task needs.

Email Example:
“As candidate, I handled 200 simultaneous with 90% balance, preparing me for requirements.”
Why: It connects your experience to the job’s multi-task needs.

Interview Example:
“As Attendant, I juggled 40 tasks quarterly with 92% success, aligning with standards.”
Why: This story emphasizes your multi-tasking with metrics.

How to Do It: Include a “Multi-Tasking & Duty Completion” section in your CV. In your email, connect one example to busy shop. For interviews, practice a 30-second story.

Tip 10: Craft a Concise, Retail-Passion Interview Talk

Why It Works: Recruiters prioritize attendants who convey retail-passion and alignment with minimart’s customer mission. A concise, 1-minute talk linking your skills to the shop’s goals (e.g., attractive sales) makes you memorable.

CV Example (Summary Statement):
“Customer-vibrant Shop Attendant candidate with Diploma Business Management, 95% service excellence, passionate about Kasarani minimart trends.”
Why: This sets a strong tone, aligning your skills with the shop’s mission.

Email Example:
“With 90% merchandising mastery and team adaptability, I’m committed to attractive, efficient retail.”
Why: It conveys passion and ties your skills to the shop’s goals.

Interview Example:
“As Attendant, I assisted 92% shoppers, ready to drive sales with vibrant service.”
Why: This talk connects your experience to the shop’s needs, showing passion and readiness.

How to Do It: Craft a 1-minute talk highlighting your retail experience, a key achievement (e.g., “92% assisted”), and passion for the minimart’s mission. Include it in your email’s closing and rehearse for interviews. Dress in smart groomed attire, arrive early, and bring a folder with your CV, diploma. Reference Kasarani. Follow up via careers@italgloballtd.com emphasizing customer-centric vision.

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