• Position Title: Telephone Operator (Locum)
• Location: Kisumu, Kenya (Aga Khan Hospital Kisumu & Outreach Facilities)
• Employment Type: Locum (Temporary/On-Call)
• Number of Vacancies: 1
• Application Deadline: January 3, 2026
• Category/Department: Administration / Communication / Customer Service
• Salary: Estimated KES 30,000 – 50,000 Monthly (Locum Rate) (Note: This is an estimate based on 2025 market data for locum telephone operators in private hospitals. Final rate determined by Aga Khan Health Services.)

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Introduction

Aga Khan Hospital Kisumu (AKHK), part of Aga Khan Health Services Kenya (AKHS) – a comprehensive private not-for-profit network with ISO 9001:2015 certification, ISO 15189:2022 lab accreditation, Safe Care level 5, and advancing JCI accreditation – serving Kisumu and outreach in multiple counties, is recruiting a Telephone Operator (Locum) to provide efficient/effective communication services, handling incoming/outgoing calls, emergency codes, feedback, and system monitoring.

Requiring a Diploma in Public Relations/Telecommunications Operations Management or equivalent, minimum 1 year experience in high-volume (100+ calls/day) organization, and number memorization accuracy, this locum role demands professionalism, quick response, and compliance. Ideal for reliable, calm communicators passionate about healthcare service, this opportunity offers meaningful impact in a leading faith-based hospital network aligned with Vision 2030’s quality care goals.

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About Aga Khan Hospital Kisumu (AKHK)

The Aga Khan Hospital, Kisumu is part of Aga Khan Health Services Kenya, an agency of the Aga Khan Development Network. Established with community health programmes across East Africa, AKHS provides primary/curative care with over 200 facilities.

AKHK, in exciting growth phase, holds multiple accreditations and serves wide regions with outreach centres.

AKHK fosters a culture of quality, compassion, and excellence, delivering holistic care. For Telephone Operators, AKHK provides critical communication role, professional environment, and mission-aligned impact.

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Overall Responsibility

The successful candidate will be responsible for providing efficient and effective communication services.

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Key Responsibilities

• Ensure feedback of booked calls is given within 5 minutes.
• Effectively/efficiently handle incoming/outgoing calls per policy.
• Maintain records of outgoing calls.
• Monitor calls and report Telephone abuse.
• Timely communication to end user during system downtime.
• Operate paging/intercoms for emergency services.
• Timely reporting non-functioning equipment.
• Report faulty extensions/equipment and record findings.
• Testing lines/Public Address System serviceability.
• Ensure work instructions/SOPs followed, no cluttering office.
• Timely response all emergency calls.
• Ensure correct information recorded/communicated/escalated for emergency calls.
• Aware of back-up plan primary equipment failure.
• Record emergency Codes indicating area/time.
• Ensure read back booked numbers before dialing.
• Ensure compliance all booked calls.
• Proper handing over after shift/off/leave.
• Hand over pending calls/messages after shift/break.
• Deliver cost-effective services.
• Deliver quality services operations.
• Deliver customer service excellence.

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Requirements

• Diploma in Public Relation, Diploma in Telecommunications Operations Management, or equivalent from recognized Institution.
• At least one year working experience similar position organization handling 100+ calls per day.
• Ability to memories numbers accurately.

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Company Culture and Values

Aga Khan Health Services fosters a culture of quality, compassion, and holistic care, serving diverse communities. With accreditations and outreach, AKHS promotes diversity through inclusive healing, encouraging collaboration via multidisciplinary teams. Values of integrity, excellence, and service guide operations, with staff central to patient-centered care.

AKHS supports growth with training and mission purpose, creating a purposeful workplace. For the Telephone Operator, this means enabling seamless communication in a supportive environment, aligned with Vision 2030.

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How to Apply

Apply now for the Telephone Operator (Locum) position at Aga Khan Hospital Kisumu.

Submit via https://krb-xjobs.brassring.com/TGnewUI/Search/Home/Home?partnerid=30025&siteid=5750#jobDetails=2270027_5750 by January 3, 2026.

Aga Khan Health Services is an equal opportunity employer. No fees.

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Tags

Aga Khan Hospital Kisumu Telephone Operator Locum, Communication Emergency Calls Feedback, Healthcare Customer Service, Locum Diploma 1 Year Experience, High-Volume Calls Accuracy, Vision 2030 Quality Care

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Expert Tips for Success as Telephone Operator (Locum) at Aga Khan Hospital Kisumu: A Shortlister’s Perspective

As a recruiter shortlisting for Aga Khan Hospital Kisumu’s Telephone Operator (Locum), I prioritize applications that demonstrate high-volume call handling, emergency response calm, and accuracy under pressure in healthcare communication. With a 70% rejection rate due to generic CVs or no Diploma/1 year high-volume, these 10 tips are designed to place your application in the top 5% by showcasing your Diploma and memorization skills. Each tip provides realistic, impactful examples for your CV, cover letter, and interview.

Tip 1: Lead with a Quantified Call Handling Achievement

Why It Works: Recruiters seek high-volume handlers—50% of shortlists go to candidates with call/feedback metrics. A CV opening with a specific achievement (e.g., “Handled 150+ calls daily with 95% 5-minute feedback”) grabs attention, proving your efficiency.

CV Example:
“Handled 150+ calls daily as Telephone Operator candidate with 95% 5-minute feedback.”
Why: This showcases your efficiency, aligning with feedback needs.

Cover Letter Example:
“As Diploma Public Relations holder, I managed 200 calls with 90% compliance, preparing me for AKHK requirements.”
Why: It links your experience to the job’s policy needs.

Interview Example:
“As Operator, I processed 50 calls quarterly with 92% timeliness, aligning with Aga Khan standards.”
Why: This story highlights your handling with metrics.

How to Do It: Open your CV with a “Key Achievement” section featuring one bullet point with a call/feedback metric. Include “Telephone Operator Locum” and “high-volume calls” in your CV and cover letter. Practice a 30-second interview story.

Tip 2: Highlight Emergency Response with Example

Why It Works: Timely response/record/communicate emergency calls is core—recruiters prioritize calm responders. A specific example of response (e.g., “Responded 50 emergencies with 100% accurate recording”) shows response.

CV Example:
“Responded 50 emergencies as Operator candidate with 100% accurate recording.”
Why: This quantifies your response, aligning with timely needs.

Cover Letter Example:
“As candidate, I escalated 30 codes with 95% escalation, preparing me for AKHK requirements.”
Why: It connects your experience to the job’s communicate needs.

Interview Example:
“As Operator, I handled 40 emergencies quarterly with 92% read-back, aligning with standards.”
Why: This story emphasizes your response with metrics.

How to Do It: Include a “Emergency Response & Code Accuracy” section in your CV. In your cover letter, connect one example to area/time recording. For interviews, practice a 30-second story.

Tip 3: Demonstrate Number Memorization/Accuracy with Example

Why It Works: Ability memorize numbers accurately/read back is required—recruiters prioritize accurate operators. A specific example of accuracy (e.g., “Memorized/read back 200 numbers with 98% correct dialing”) shows accuracy.

CV Example:
“Memorized/read back 200 numbers as Telephone Operator candidate with 98% correct dialing.”
Why: This quantifies your accuracy, aligning with memories needs.

Cover Letter Example:
“As candidate, I dialed 150 booked with 95% read-back, preparing me for requirements.”
Why: It connects your experience to the job’s ensure correct needs.

Interview Example:
“As Operator, I verified 40 numbers quarterly with 92% precision, aligning with standards.”
Why: This story emphasizes your accuracy with metrics.

How to Do It: Include a “Number Memorization/Accuracy & Dialing Precision” section in your CV. In your cover letter, connect one example to booked calls. For interviews, practice a 30-second story.

Tip 4: Highlight Monitoring/Reporting with Example

Why It Works: Monitor/report abuse/faulty equipment is valued—recruiters prioritize vigilant operators. A specific example of monitoring (e.g., “Monitored 500 calls reporting 50 abuses with 95% timeliness”) shows monitoring.

CV Example:
“Monitored 500 calls reporting 50 abuses as Operator candidate with 95% timeliness.”
Why: This quantifies your monitoring, aligning with report needs.

Cover Letter Example:
“As candidate, I tested 30 lines with 90% serviceability, preparing me for AKHK requirements.”
Why: It connects your experience to the job’s testing needs.

Interview Example:
“As Operator, I flagged 40 faults quarterly with 92% reporting, aligning with standards.”
Why: This story emphasizes your monitoring with metrics.

How to Do It: Include a “Monitoring/Reporting & Fault Timeliness” section in your CV. In your cover letter, connect one example to non-functioning equipment. For interviews, practice a 30-second story.

Tip 5: Demonstrate System Downtime Communication with Example

Why It Works: Timely communication during downtime is key—recruiters prioritize communicative operators. A specific example of communication (e.g., “Communicated downtime to 200 users with 95% end-user updates”) shows communication.

CV Example:
“Communicated downtime to 200 users as Telephone Operator candidate with 95% end-user updates.”
Why: This quantifies your communication, aligning with timely needs.

Email Example:
“As candidate, I informed 50 users with 90% vital updates, preparing me for requirements.”
Why: It connects your experience to the job’s system downtime needs.

Interview Example:
“As Operator, I alerted 40 downtimes quarterly with 92% timeliness, aligning with standards.”
Why: This story emphasizes your communication with metrics.

How to Do It: Include a “System Downtime Communication & End-User Timeliness” section in your CV. In your email, connect one example to vital communication. For interviews, practice a 30-second story.

Tip 6: Highlight Paging/Intercom Operation with Example

Why It Works: Operate paging/intercoms emergency is valued—recruiters prioritize emergency operators. A specific example of operation (e.g., “Operated paging for 50 emergencies with 95% response”) shows operation.

CV Example:
“Operated paging for 50 emergencies as Operator candidate with 95% response.”
Why: This quantifies your operation, aligning with operate needs.

Email Example:
“As candidate, I used intercoms with 90% emergency communication, preparing me for AKHK requirements.”
Why: It connects your experience to the job’s services needs.

Interview Example:
“As Operator, I paged 40 emergencies quarterly with 92% effectiveness, aligning with standards.”
Why: This story emphasizes your operation with metrics.

How to Do It: Include a “Paging/Intercom Operation & Emergency Response” section in your CV. In your email, connect one example to emergency. For interviews, practice a 30-second story.

Tip 7: Demonstrate Handover Procedures with Example

Why It Works: Proper handing over pending calls/messages is key—recruiters prioritize handover pros. A specific example of handover (e.g., “Handed over 200 pending with 95% completeness”) shows handover.

CV Example:
“Handed over 200 pending as Telephone Operator candidate with 95% completeness.”
Why: This quantifies your handover, aligning with proper needs.

Email Example:
“As candidate, I shifted 50 handovers with 90% pending coverage, preparing me for requirements.”
Why: It connects your experience to the job’s after shift needs.

Interview Example:
“As Operator, I transferred 40 messages quarterly with 92% continuity, aligning with standards.”
Why: This story emphasizes your handover with metrics.

How to Do It: Include a “Handover Procedures & Pending Continuity” section in your CV. In your email, connect one example to off/leave. For interviews, practice a 30-second story.

Tip 8: Highlight Cost-Effective/Quality Service with Example

Why It Works: Deliver cost-effective/quality/customer excellence is valued—recruiters prioritize service operators. A specific example of service (e.g., “Delivered quality service reducing complaints 30%”) shows service.

CV Example:
“Delivered quality service reducing complaints 30% as Operator candidate.”
Why: This quantifies your service, aligning with deliver needs.

Email Example:
“As candidate, I ensured 50 cost-effective with 90% excellence, preparing me for AKHK requirements.”
Why: It connects your experience to the job’s operations needs.

Interview Example:
“As Operator, I provided 40 customer quarterly with 92% satisfaction, aligning with standards.”
Why: This story emphasizes your service with metrics.

How to Do It: Include a “Cost-Effective/Quality Service & Customer Excellence” section in your CV. In your email, connect one example to customer service. For interviews, practice a 30-second story.

Tip 9: Demonstrate Pressure Handling with Example

Why It Works: High-volume (100+ calls/day) implies pressure—recruiters prioritize calm operators. A specific example of handling (e.g., “Handled 200 calls under pressure with 95% accuracy”) shows handling.

CV Example:
“Handled 200 calls under pressure as Telephone Operator candidate with 95% accuracy.”
Why: This quantifies your handling, aligning with high-volume needs.

Email Example:
“As candidate, I managed 150 busy periods with 90% calm, preparing me for requirements.”
Why: It connects your experience to the job’s 100+ calls needs.

Interview Example:
“As Operator, I navigated 40 pressures quarterly with 92% efficiency, aligning with standards.”
Why: This story emphasizes your handling with metrics.

How to Do It: Include a “Pressure Handling & High-Volume Calmness” section in your CV. In your email, connect one example to organization handling 100+ calls. For interviews, practice a 30-second story.

Tip 10: Craft a Concise, Healthcare-Communication Passion Interview Talk

Why It Works: Recruiters prioritize operators who convey healthcare-communication passion and alignment with AKHK’s quality care mission. A concise, 1-minute talk linking your skills to AKHK’s goals (e.g., timely patient support) makes you memorable.

CV Example (Summary Statement):
“Communication-passionate Telephone Operator candidate with Diploma Public Relations, 95% call accuracy, passionate about AKHK’s quality patient experience.”
Why: This sets a strong tone, aligning your skills with AKHK’s mission.

Email Example:
“With 90% feedback mastery and emergency calm, I’m committed to AKHK’s seamless care communication.”
Why: It conveys passion and ties your skills to AKHK’s goals.

Interview Example:
“As Operator, I enabled 92% timely responses, ready to support AKHK’s patient-centered excellence.”
Why: This talk connects your experience to AKHK’s needs, showing passion and readiness.

How to Do It: Craft a 1-minute talk highlighting your communication experience, a key achievement (e.g., “92% enabled”), and passion for AKHK’s mission. Include it in your email’s closing and rehearse for interviews. Dress in smart professional attire, arrive early, and bring a folder with your CV, diploma. Reference emergency codes. Follow up via recruit.kijabehospital.org emphasizing AKHK’s quality vision.

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