Telesales Agent Interns In Nairobi – Paid Internship With Career Growth Opportunity 2025

Essential Job Details

Position Title: Telesales Agent Interns
Location: Nairobi, Kenya
Employment Type: Full-time, Paid Internship (3 Months)
Number of Vacancies: Not specified
Salary: Stipend provided; successful interns may be absorbed
Category/Department: Customer Care, Sales, Internships
Reporting To: Sales & Marketing Supervisor
Application Deadline: Rolling basis — Apply as soon as possible

Introduction

Are you a vibrant communicator with a passion for people and an interest in the fast-growing mobile financial services sector? This exciting opportunity for Telesales Agent Interns in Nairobi offers a dynamic entry into the world of customer engagement, digital sales, and financial inclusion. The role is tailor-made for energetic and goal-oriented individuals who want to launch or grow their careers in customer service, sales, or fintech. With a structured learning environment and real-world responsibilities, this career opportunity is ideal for recent graduates or early-career professionals seeking hands-on experience in Kenya’s thriving financial services industry.

Over a three-month, fully paid internship, you’ll gain frontline experience in lead generation, member recruitment, deposit mobilization, and loan facilitation — all while building meaningful relationships with customers via telephone, email, and social media. For outstanding performers, this internship could lead to full-time placement and career advancement within one of Kenya’s most innovative financial institutions.

If you’re looking for a job vacancy that merges skill-building, creativity, and social impact, this is the perfect opportunity to elevate your career journey as a Telesales Agent Intern in Nairobi.

About Mombo Sacco

Mombo is a fully digital, mobile-first savings and credit cooperative society based in Kenya. As one of the leading tech-driven SACCOs in the region, Mombo offers members secure, fast, and convenient access to savings and lending solutions through its mobile platforms. The SACCO has grown rapidly by leveraging cutting-edge technology and a customer-first approach, enabling underserved communities to access dignified financial services with ease. Mombo’s model prioritizes convenience, transparency, and customer satisfaction, making it a preferred choice for both individual and small business members.

Backed by a strong ethos of innovation and inclusion, Mombo operates with the vision of transforming Kenya’s informal economy through accessible and fair financial solutions. By joining the organization as a Telesales Agent Intern, you become a key part of this mission-driven transformation story.

Key Responsibilities of Telesales Agent Interns in Nairobi

As a Telesales Agent Intern in Nairobi, your responsibilities will span across direct sales, customer acquisition, and service support. The internship is designed to deliver hands-on exposure to core customer-facing processes that power modern cooperative societies. Your primary responsibilities will include:

Engage directly with potential and existing customers through telephone, email, and social media channels to promote Mombo Sacco’s full suite of digital financial products and services.
Recruit new SACCO members by explaining membership benefits, onboarding processes, and value-added features in a persuasive and professional manner.
Mobilize customer savings by encouraging the uptake of short-term and long-term deposit plans.
Facilitate access to loan products, guiding customers through the digital application, approval, and disbursement stages.
Conduct timely and tactful loan collection follow-ups to maintain a healthy loan book and ensure repayment discipline.
Maintain detailed and organized customer records, call logs, follow-up actions, and sales reports using CRM tools or spreadsheets.
Collaborate with internal teams (finance, customer service, compliance) to resolve member issues and deliver a seamless experience.
Support marketing efforts by contributing to content creation, digital promotions, and member engagement campaigns.
Gather and report customer feedback to help refine products and enhance service delivery.
Participate in daily briefings, sales planning meetings, and ongoing training sessions to enhance performance.

Qualifications and Skills Required for Telesales Agent Interns in Nairobi

To succeed as a Telesales Agent Intern in Nairobi, you should be a confident communicator with a natural flair for persuasion and empathy. Candidates with the following qualifications and competencies will have an added advantage:

Diploma or Bachelor’s Degree in Business Administration, Marketing, Communication, Customer Service, Finance, or a related discipline.
At least two (2) years of previous work experience in sales, customer service, or call center operations is preferred.
Excellent verbal and written communication skills in English and Swahili.
Proficiency in digital communication tools, including email, WhatsApp Business, and social media platforms.
Strong organizational and record-keeping abilities, with attention to detail and accuracy.
Knowledge of cooperative society products such as savings plans and micro-lending is an added advantage.
Ability to handle objections, negotiate with confidence, and provide professional support to financially diverse customer segments.
Tech-savviness — comfort using mobile applications, CRM systems, and productivity software.
Commitment to ethical standards, confidentiality, and professional accountability.
Adaptability in a fast-paced environment and willingness to learn new sales techniques and product updates.
Positive attitude, creativity, and self-motivation to meet performance targets with minimal supervision.

Work Culture and Growth Opportunities for Telesales Agent Interns in Nairobi

Mombo Sacco offers more than just a workspace — it provides a culture of innovation, agility, and purpose. As a team member, you’ll enjoy:

A collaborative and digitally driven environment, where ideas are welcomed and growth is encouraged.
Strong mentorship and coaching from experienced professionals in the financial and technology sectors.
A culture that values customer-centric thinking, transparency, and impact-driven work.
A diverse and inclusive workplace that recognizes and rewards individual contribution.
Opportunities for career advancement, skill development, and long-term professional growth.

How to Apply for the Telesales Agent Interns in Nairobi Position

Apply now for the Telesales Agent Interns in Nairobi position.

Qualified candidates are encouraged to send:

An up-to-date CV
A brief cover letter outlining your motivation for applying
Your current and expected salary
Daytime contact information

Send your application to: jobs1@hcsaffiliatesgroup.com
Use the subject line: Telesales Agent Intern – Nairobi

Applications will be reviewed on a rolling basis, and only shortlisted candidates will be contacted. Candidates must be ready for immediate placement.