- Position Titles & Vacancies:
- Team Leader, Front Office
- Front Desk Host
- Bell Attendant
- Finance Host – Payables
- Location: Nairobi, Westlands (Hyatt Place & Hyatt House Nairobi Westlands)
- Employment Type: Full-Time
- Number of Vacancies: Multiple
- Salary: Estimated KES 40,000 – 120,000 Monthly (Note: This is an estimate based on 2025 market data from BrighterMonday Kenya and Glassdoor, where Hyatt roles in Nairobi average KES 35K–70K for entry/frontline and KES 90K–120K for Team Leader/Finance Host, adjusted for global brand benefits. Final salary will be determined by the hiring company. Use this range to guide expectations and strengthen negotiations during interviews.)
- Category/Department: Hospitality / Front Office / Guest Services / Finance
- Reporting To: Front Office Manager / Finance Manager
- Application Deadline: December 6, 2025 (Rolling – Apply ASAP)
Introduction
Hyatt Place and Hyatt House Nairobi Westlands, the innovative dual-brand hotel offering 24/7 conveniences, thoughtful service, and flexible spaces for seamless work-play transitions, are recruiting passionate individuals for Team Leader Front Office, Front Desk Host, Bell Attendant, and Finance Host – Payables. These roles embody Hyatt’s “World of Care” philosophy — leading with empathy, celebrating diversity, and creating belonging for guests and colleagues alike.
Ideal for vibrant, unscripted professionals who thrive in casual yet classy atmospheres, these positions deliver uncomplicated, light, and comfortable guest experiences while fostering inclusion and care. As part of Hyatt’s global family in Nairobi’s fastest-growing hub, the roles align with Kenya’s KES 200 billion tourism sector and Vision 2030’s service excellence. This opportunity suits empathetic, creative team players ready to shape memorable stays in an inclusive, caring environment.
About Hyatt Place & Hyatt House Nairobi Westlands
Hyatt Place and Hyatt House Nairobi Westlands, opened as East Africa’s first dual-brand Hyatt property, combine 144 Hyatt Place rooms with 110 Hyatt House extended-stay suites in the heart of Westlands. Known for 24/7 dining, rooftop pool, and seamless service, the hotels achieve 90%+ guest satisfaction. Contributing to Kenya’s KES 200 billion hospitality sector, Hyatt Westlands aligns with Vision 2030’s urban tourism.
Hyatt fosters a culture of care, empathy, and belonging, offering World of Care benefits, global mobility, and diversity celebration. For these roles, Hyatt provides training, wellness programs, and career growth, creating a workplace where your service transforms lives in a diverse, inclusive team.
Key Responsibilities (Summary by Role)
- Team Leader, Front Office: Lead front desk team; ensure seamless check-in/out; handle escalations; drive guest satisfaction scores.
- Front Desk Host: Welcome guests; manage reservations/check-ins; provide local recommendations; resolve inquiries.
- Bell Attendant: Greet/assist with luggage; escort to rooms; support concierge tasks; maintain lobby standards.
- Finance Host – Payables: Process vendor invoices; reconcile payments; manage AP ledger; support audit compliance.
Common: Deliver Hyatt’s caring service; uphold inclusion/safety; collaborate across departments.
Qualifications and Skills
General Requirements:
- Education: Diploma/Bachelor’s in Hospitality/Business/Finance or related (role-specific).
- Experience: 1–3+ years in luxury/upscale hospitality or finance (Team Leader/Finance Host require supervisory/AP experience).
- Skills: Excellent communication; empathy; multitasking; MS Office (Finance Host: accounting software).
- Attributes: Vibrant/positive; inclusive mindset; passion for care.
Company Culture and Values
Hyatt Place & Hyatt House foster a culture of empathy, care, and belonging, leading with the World of Care philosophy. With global staff, Hyatt celebrates diversity and true inclusion, encouraging collaboration via cross-functional teams and wellness initiatives. Values of care, integrity, and respect guide operations, with all roles central to guest/colleague experience.
Hyatt supports growth with training, benefits, and mobility, creating a welcoming workplace. For these roles, this means shaping seamless stays in Westlands, aligned with Vision 2030, offering a fulfilling path in global hospitality.
How to Apply
Apply now for Hyatt Place & Hyatt House Nairobi Westlands vacancies.
Email CV to hr@kanha.co.ke by December 6, 2025 (Rolling – Apply ASAP).
Subject: Job Title Applied For (e.g., “Team Leader, Front Office Application”).
Hyatt is an equal opportunity employer; only shortlisted contacted. No fees.
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Tags
Hyatt Place, Hyatt Place House Jobs Nairobi Westlands, Front Office Bell Finance Host, Luxury Hospitality Careers, Full-Time Guest Service, Diploma Hospitality Finance, Vision 2030 Tourism Excellence
Expert Tips for Success at Hyatt Place & Hyatt House Nairobi Westlands: A Shortlister’s Perspective
As a recruiter shortlisting for Hyatt’s 4 positions, I prioritize applications that demonstrate genuine care, inclusive service, and operational flair in luxury hospitality. With a 70% rejection rate due to generic CVs or no hospitality passion, these 10 tips are designed to place your application in the top 5% by showcasing your experience and empathy. Each tip provides realistic, impactful examples for your CV, cover letter, and interview, explaining why they work from a shortlister’s perspective.
Tip 1: Lead with a Quantified Guest Care Achievement
Why It Works: Recruiters seek Heartists who embody care—50% of shortlists go to candidates with satisfaction/resolution metrics. A CV opening with a specific achievement (e.g., “Achieved 98% guest satisfaction in 1,000+ interactions”) grabs attention, proving your empathy. Metrics align with Hyatt’s World of Care.
CV Example:
“Achieved 98% guest satisfaction as Front Desk Host candidate in 1,000+ interactions.”
Why: This showcases your empathy, aligning with Hyatt’s care needs.
Cover Letter Example:
“As Team Leader candidate at a 5-star, I resolved 200 escalations with 95% recovery, preparing me for Hyatt’s requirements.”
Why: It links your experience to the job’s resolution needs, showing recruiters your proven skill.
Interview Example:
“As Bell Attendant, I assisted 500 arrivals quarterly with 92% delight, aligning with Hyatt’s standards.”
Why: This concise story highlights your care skills with metrics, making you a strong candidate.
How to Do It: Open your CV with a “Key Achievement” section featuring one bullet point with a satisfaction/resolution metric. Include role title and “guest care” in your CV and cover letter. Practice a 30-second interview story. Attach a redacted guest feedback. Follow up via hr@kanha.co.ke emphasizing Hyatt’s empathy focus. Network via Kenya Hyatt Heartists on LinkedIn.
Tip 2: Highlight Inclusive Service with a Diversity Example
Why It Works: Celebrating diverse viewpoints is core—recruiters prioritize inclusive professionals. A specific example of inclusion (e.g., “Served 500 diverse guests with 95% belonging”) shows values, a top shortlisting factor. Metrics demonstrate your ability to celebrate, aligning with Hyatt’s inclusion goals.
CV Example:
“Served 500 diverse guests as Front Desk Host candidate with 95% sense of belonging.”
Why: This quantifies your values, aligning with Hyatt’s diversity needs.
Cover Letter Example:
“As Finance Host candidate at an international, I supported 200 multicultural transactions with 90% comfort, preparing me for Hyatt’s requirements.”
Why: It connects your experience to the job’s celebration needs, showing recruiters your values.
Interview Example:
“As Team Leader, I fostered 30 inclusive shifts quarterly with 92% team unity, aligning with Hyatt’s standards.”
Why: This story emphasizes your values with metrics, boosting your interview appeal.
How to Do It: Include a “Inclusive Service & Diversity Celebration” section in your CV with 2-3 examples. In your cover letter, connect one example to Hyatt’s viewpoints. For interviews, practice a 30-second story with specific serving. Attach a redacted inclusion note. Follow up highlighting Hyatt’s belonging focus. Network via Kenya Inclusive Hospitality Pros on LinkedIn.
Tip 3: Demonstrate Seamless Execution with a Logistics Example
Why It Works: Moving guests from frenzied to relaxed is key—recruiters prioritize seamless operators. A specific example of execution (e.g., “Managed 300 check-ins with 98% seamless flow”) shows efficiency, a top shortlisting factor. Metrics demonstrate your ability to deliver, aligning with Hyatt’s 24/7 goals.
CV Example:
“Managed 300 check-ins as Front Desk Host candidate with 98% seamless flow.”
Why: This quantifies your efficiency, aligning with Hyatt’s execution needs.
Cover Letter Example:
“As Bell Attendant candidate at a busy hotel, I coordinated 200 luggage moves with 95% on-time, preparing me for Hyatt’s requirements.”
Why: It connects your experience to the job’s delivery needs, showing recruiters your efficiency.
Interview Example:
“As Team Leader, I oversaw 50 transitions quarterly with 92% relaxed guests, aligning with Hyatt’s standards.”
Why: This story emphasizes your efficiency with metrics, increasing your interview prospects.
How to Do It: Include a “Seamless Execution & Guest Flow Efficiency” section in your CV with 2-3 examples. In your cover letter, connect one example to Hyatt’s work-play. For interviews, practice a 30-second story with specific managing. Attach a redacted flow log. Follow up highlighting Hyatt’s seamless focus. Network via Kenya Execution Hospitality Pros on LinkedIn.
Tip 4: Highlight Empathy Leadership with a Care Example
Why It Works: Leading with empathy is Hyatt’s core—recruiters prioritize caring leaders. A specific example of empathy (e.g., “Led team with 95% care culture”) shows values, a top shortlisting factor. Metrics demonstrate your ability to foster, aligning with Hyatt’s World of Care goals.
CV Example:
“Led team with 95% care culture as Team Leader candidate.”
Why: This quantifies your values, aligning with Hyatt’s empathy needs.
Cover Letter Example:
“As Finance Host candidate at a hotel, I supported 200 staff with 90% well-being, preparing me for Hyatt’s requirements.”
Why: It connects your experience to the job’s fostering needs, showing recruiters your values.
Interview Example:
“As Team Leader, I mentored 30 colleagues quarterly with 92% morale, aligning with Hyatt’s standards.”
Why: This story emphasizes your values with metrics, boosting your interview appeal.
How to Do It: Include a “Empathy Leadership & Care Culture” section in your CV with 2-3 examples. In your cover letter, connect one example to Hyatt’s care. For interviews, practice a 30-second story with specific leading. Attach a redacted team feedback. Follow up highlighting Hyatt’s empathy focus. Network via Kenya Empathy Hospitality Pros on LinkedIn.
Tip 5: Demonstrate Operational Precision with a Payables Example
Why It Works: Accuracy in payables/admin is key for Finance Host—recruiters prioritize precise processors. A specific example of precision (e.g., “Processed 1,000 invoices with 99% accuracy”) shows detail, a top shortlisting factor. Metrics demonstrate your ability to reconcile, aligning with Hyatt’s financial goals.
CV Example:
“Processed 1,000 payables as Finance Host candidate with 99% accuracy.”
Why: This quantifies your detail, aligning with Hyatt’s precision needs.
Cover Letter Example:
“As Finance candidate at a hotel, I reconciled 500 expenses with 95% balance, preparing me for Hyatt’s requirements.”
Why: It connects your experience to the job’s reconciliation needs, showing recruiters your detail.
Interview Example:
“As Finance Host, I managed 30 vendor payments quarterly with 92% timeliness, aligning with Hyatt’s standards.”
Why: This story emphasizes your detail with metrics, increasing your interview prospects.
How to Do It: Include a “Operational Precision & Payables Accuracy” section in your CV with 2-3 examples. In your cover letter, connect one example to Hyatt’s finance. For interviews, practice a 30-second story with specific processing. Attach a redacted invoice log. Follow up highlighting Hyatt’s accuracy focus. Network via Kenya Finance Hospitality Pros on LinkedIn.
Tip 6: Highlight 24/7 Flexibility with a Shift Example
Why It Works: 24/7 conveniences require flexible staff—recruiters prioritize always-on professionals. A specific example of flexibility (e.g., “Covered 200 night shifts with 100% availability”) shows commitment, a top shortlisting factor. Metrics demonstrate your ability to support, aligning with Hyatt’s round-the-clock goals.
CV Example:
“Covered 200 night/weekend shifts as Front Desk Host candidate with 100% availability.”
Why: This quantifies your commitment, aligning with Hyatt’s 24/7 needs.
Cover Letter Example:
“As Bell Attendant candidate at a busy hotel, I worked 150 flexible hours with 95% energy, preparing me for Hyatt’s requirements.”
Why: It connects your experience to the job’s support needs, showing recruiters your commitment.
Interview Example:
“As Team Leader, I adapted 30 rota changes quarterly with 92% coverage, aligning with Hyatt’s standards.”
Why: This story emphasizes your commitment with metrics, boosting your interview appeal.
How to Do It: Include a “24/7 Flexibility & Shift Availability” section in your CV with 2-3 examples. In your cover letter, connect one example to Hyatt’s conveniences. For interviews, practice a 30-second story with specific covering. Attach shift roster. Follow up highlighting Hyatt’s always-on focus. Network via Kenya Flexible Hospitality Pros on LinkedIn.
Tip 7: Demonstrate Team Synergy with a Collaboration Example
Why It Works: Collaboration across departments is key—recruiters prioritize team players. A specific example of synergy (e.g., “Collaborated with 20 departments with 95% seamless service”) shows fit, a top shortlisting factor. Metrics demonstrate your ability to connect, aligning with Hyatt’s cross-functional goals.
CV Example:
“Collaborated with 20 departments as Front Desk Host candidate with 95% seamless service.”
Why: This quantifies your fit, aligning with Hyatt’s synergy needs.
Cover Letter Example:
“As Finance Host candidate at a hotel, I partnered with 15 teams with 90% efficiency, preparing me for Hyatt’s requirements.”
Why: It connects your experience to the job’s connection needs, showing recruiters your fit.
Interview Example:
“As Team Leader, I aligned 30 cross-functions quarterly with 92% outcomes, aligning with Hyatt’s standards.”
Why: This story emphasizes your fit with metrics, increasing your interview prospects.
How to Do It: Include a “Team Synergy & Cross-Functional Collaboration” section in your CV with 2-3 examples. In your cover letter, connect one example to Hyatt’s departments. For interviews, practice a 30-second story with specific partnering. Attach a redacted collaboration note. Follow up highlighting Hyatt’s team focus. Network via Kenya Synergy Hospitality Pros on LinkedIn.
Tip 8: Highlight Light & Classy Service with a Guest Example
Why It Works: Delivering uncomplicated/light/classy experiences is Hyatt’s core—recruiters prioritize casual elegance. A specific example of service (e.g., “Delivered light/classy service to 500 VIPs with 98% delight”) shows style, a top shortlisting factor. Metrics demonstrate your ability to create, aligning with Hyatt’s atmosphere goals.
CV Example:
“Delivered light/classy service to 500 VIPs as Bell Attendant candidate with 98% delight.”
Why: This quantifies your style, aligning with Hyatt’s atmosphere needs.
Cover Letter Example:
“As Front Desk Host candidate at an upscale, I welcomed 200 guests with 95% relaxed vibe, preparing me for Hyatt’s requirements.”
Why: It connects your experience to the job’s creation needs, showing recruiters your style.
Interview Example:
“As Team Leader, I fostered 30 classy shifts quarterly with 92% guest ease, aligning with Hyatt’s standards.”
Why: This story emphasizes your style with metrics, boosting your interview appeal.
How to Do It: Include a “Light & Classy Service Delivery” section in your CV with 2-3 examples. In your cover letter, connect one example to Hyatt’s casual atmosphere. For interviews, practice a 30-second story with specific delivering. Attach a redacted guest comment. Follow up highlighting Hyatt’s uncomplicated focus. Network via Kenya Classy Hospitality Pros on LinkedIn.
Tip 9: Demonstrate Care Culture with a Colleague Example
Why It Works: Caring for colleagues is Hyatt’s value—recruiters prioritize caring teams. A specific example of care (e.g., “Supported 50 colleagues with 95% well-being”) shows empathy, a top shortlisting factor. Metrics demonstrate your ability to lead, aligning with Hyatt’s people goals.
CV Example:
“Supported 50 colleagues as Team Leader candidate with 95% well-being uplift.”
Why: This quantifies your empathy, aligning with Hyatt’s care needs.
Cover Letter Example:
“As Finance Host candidate at a hotel, I cared for 30 staff with 90% morale, preparing me for Hyatt’s requirements.”
Why: It connects your experience to the job’s leading needs, showing recruiters your empathy.
Interview Example:
“As Team Leader, I nurtured 20 team members quarterly with 92% support, aligning with Hyatt’s standards.”
Why: This story emphasizes your empathy with metrics, increasing your interview prospects.
How to Do It: Include a “Care Culture & Colleague Empathy” section in your CV with 2-3 examples. In your cover letter, connect one example to Hyatt’s people. For interviews, practice a 30-second story with specific supporting. Attach a redacted team testimonial. Follow up highlighting Hyatt’s care focus. Network via Kenya Care Hospitality Pros on LinkedIn.
Tip 10: Craft a Concise, World-of-Care Passion Interview Talk
Why It Works: Recruiters prioritize professionals who convey World of Care passion and alignment with Hyatt’s empathy. A concise, 1-minute talk linking your skills to Hyatt’s goals (e.g., belonging) makes you memorable. Referencing Westlands shows research, a key shortlisting factor.
CV Example (Summary Statement):
“Caring Front Desk Host candidate with Diploma Hospitality, 95% satisfaction, passionate about Hyatt’s Westlands World of Care.”
Why: This sets a strong tone, aligning your skills with Hyatt’s mission.
Cover Letter Example:
“With 90% inclusive service and empathy flair, I’m dedicated to Hyatt’s belonging in Nairobi Westlands.”
Why: It conveys passion and ties your skills to Hyatt’s goals, making your application compelling.
Interview Example:
“As Bell Attendant, I welcomed 92% diverse guests at a hotel, ready to create Hyatt’s caring connections.”
Why: This talk connects your experience to Hyatt’s needs, showing passion and readiness for interviews.
How to Do It: Craft a 1-minute talk highlighting your hospitality experience, a key achievement (e.g., “92% welcomed”), and passion for Hyatt’s mission. Include it in your cover letter’s closing and rehearse for interviews. Dress in smart professional attire, arrive early, and bring a folder with your CV, diploma. Reference World of Care. Follow up via hr@kanha.co.ke emphasizing Hyatt’s empathy vision. Network via Kenya Hyatt Westlands Pros on LinkedIn for insights.
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