• Position Titles & Vacancies:
  1. Front Office (Multiple)
  2. Security Guards (Multiple)
  3. Waiters & Waitresses (Multiple)
  4. Administrative Assistant (1)
• Location: Nairobi, Kenya (Superior Hotels Properties)
• Employment Type: Full-Time
• Number of Vacancies: Multiple
• Salary:Estimated KES 30,000 – 60,000 Monthly (Note: This is an estimate based on 2025 market data from BrighterMonday Kenya and Glassdoor, where frontline hospitality roles in Nairobi average KES 25K–55K, adjusted for Superior Hotels’ focus on service excellence. Final salary will be determined by the hiring company. Use this range to guide expectations and strengthen negotiations during interviews.)
• Category/Department: Hospitality / Front Office / Security / F&B / Administration
• Reporting To: Front Office Manager / Security Supervisor / F&B Manager / Admin Head
• Application Deadline: Open (Apply Immediately – Rolling Recruitment)

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Superior Hotels Kenya, a leading hotel chain with properties in Nairobi and Naivasha, committed to redefining hospitality through superior service and exceptional value in accommodation, conferencing, and dining, is expanding its team with 4 key frontline and support roles. These positions at Superior Hotels Kenya — 1. Front Office, 2. Security Guards, 3. Waiters & Waitresses, and 4. Administrative Assistant — are essential to delivering the brand’s signature guest experience.

Ideal for passionate hospitality professionals eager to grow within a dynamic Kenyan chain, these opportunities at Superior Hotels Kenya offer hands-on roles in a customer-centric, service-excellence environment.

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About Superior Hotels Kenya

Superior Hotels Kenya operates premium properties in Nairobi and Naivasha, recognized for elegant accommodation, state-of-the-art conferencing facilities, and outstanding restaurant services. With a reputation built over years of consistent quality, Superior Hotels Kenya serves both leisure and business travelers, hosting high-profile events and delivering personalized guest care.

Employing hundreds across its locations, Superior Hotels Kenya invests in staff training, career progression, and a culture of excellence, making it one of Kenya’s most respected home-grown hospitality brands.

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JOB OPENINGS AT SUPERIOR HOTELS KENYA:

1. Front Office

• Job Type: Full Time
• Qualification: Diploma / Degree in Hospitality Management, Front Office Operations or related
• Experience: 1–3 Years in Hotel Front Desk Preferred
• Location: Nairobi & Naivasha
• Job Field: Administration / Secretarial – Hospitality

Role Overview

As the first and last point of contact, you will deliver exceptional guest service, manage check-in/check-out, handle inquiries, and ensure smooth coordination between departments for a seamless guest journey.

Key Responsibilities

• Warmly welcome and register guests, issue keys, and explain hotel facilities
• Process reservations, modifications, and cancellations accurately
• Handle guest billing, payments, and resolve discrepancies
• Respond promptly to guest requests and complaints with empathy and efficiency
• Coordinate with housekeeping, F&B, and maintenance for guest needs
• Maintain accurate records in the Property Management System (PMS)
• Upsell rooms, packages, and hotel services
• Ensure compliance with front office policies and safety procedures

Key Outputs/Deliverables

• 95%+ guest satisfaction scores
• Accurate daily reports and zero cash discrepancies

Qualifications and Skills

• Diploma/Degree in Hospitality or related field
• 1–3 years front office experience in a 3–5 star hotel
• Proficiency in hotel PMS (e.g., Opera, Fidelio)
• Excellent communication and interpersonal skills
• Professional grooming and confident demeanor
• Ability to work shifts, weekends, and holidays

Application

Email CV to: hr@superiorhotelskenya.com

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2. Security Guards

• Job Type: Full Time
• Qualification: KCSE Certificate + Security Training
• Experience: 2+ Years in Hotel/Commercial Security
• Location: Nairobi & Naivasha
• Job Field: Security / Intelligence

Role Overview

Ensure the safety and security of guests, staff, and property through vigilant patrolling, access control, incident response, and professional conduct.

Key Responsibilities

• Conduct regular patrols of hotel premises and perimeter
• Control access at entry/exit points and verify visitors
• Monitor CCTV and report suspicious activities
• Respond promptly to emergencies and assist guests/staff
• Enforce hotel policies and maintain order
• Prepare incident reports and coordinate with law enforcement when required
• Assist with guest safety briefings and evacuation drills

Key Outputs/Deliverables

• Zero security breaches_1 incidents on shift
• Accurate daily occurrence book entries

Qualifications and Skills

• KCSE certificate
• Certificate of Good Conduct
• Security training from recognized institution (Grade II/III advantage)
• 2+ years in hotel or commercial security
• Physically fit, disciplined, and alert
• Excellent observation and reporting skills

Application

Email CV to: hr@superiorhotelskenya.com

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3. Waiters & Waitresses

• Job Type: Full Time
• Qualification: Certificate / Diploma in F&B Service
• Experience: 1+ Year in 3–5 Star Hotel/Restaurant
• Location: Nairobi & Naivasha
• Job Field: Hospitality / Hotel / Restaurant

Role Overview

Deliver outstanding dining experiences through professional, friendly, and efficient table service while upholding the highest standards of presentation and hygiene.

Key Responsibilities

• Greet and seat guests warmly
• Present menus, take orders, and offer recommendations
• Serve food and beverages with proper etiquette
• Anticipate guest needs and handle special requests
• Process bills accurately and manage tips
• Maintain cleanliness of service areas and mise-en-place
• Upsell specials, desserts, and beverages
• Adhere to food safety and service standards

Key Outputs/Deliverables

• 95%+ guest satisfaction in F&B
• Consistent achievement of individual sales targets

Qualifications and Skills

• Certificate/Diploma in Food & Beverage Service
• 1+ year experience in fine dining or 4–5 star hotel
• Excellent grooming and pleasant personality
• Strong knowledge of food, wine, and service sequence
• Fluent in English; additional languages advantage

Application

Email CV to: hr@superiorhotelskenya.com

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4. Administrative Assistant

• Job Type: Full Time
• Qualification: Diploma / Degree in Business Administration, Secretarial Studies or related
• Experience: 2+ Years in Hotel Administration
• Location: Nairobi & Naivasha
• Job Field: Administration / Secretarial

Role Overview

Provide efficient administrative and secretarial support to ensure smooth operations across departments.

Key Responsibilities

• Manage correspondence, emails, and telephone calls
• Schedule meetings, prepare minutes, and coordinate calendars
• Maintain filing systems and confidential records
• Assist with HR administration (leave, staff records)
• Coordinate travel and logistics for management
• Prepare reports, presentations, and requisitions
• Liaise with suppliers and handle procurement requests
• Support event and conference coordination

Key Outputs/Deliverables

• Accurate meeting minutes within 24 hours
• Organized filing with 100% retrieval rate

Qualifications and Skills

• Diploma/Degree in Business Administration or related
• 2+ years administrative experience in hospitality preferred
• Excellent MS Office skills (Word, Excel, PowerPoint)
• Strong organizational and multitasking abilities
• High level of confidentiality and professionalism

Application

Email CV to: hr@superiorhotelskenya.com

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Company Culture and Values

Superior Hotels fosters a culture of service excellence, integrity, and community, reflecting its redefining mission. With 500+ staff, Superior promotes diversity through inclusive hiring and guest programs, encouraging collaboration via team huddles and service forums. Values of quality, warmth, and growth guide operations, with frontline roles central to experiences.

Superior supports growth with training and promotions, creating a welcoming workplace rated 4.4/5 for satisfaction. For these roles, this means delighting guests in Nairobi/Naivasha, aligned with Vision 2030, offering a fulfilling path in hospitality.

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How to Apply

Apply now for Superior Hotels Kenya vacancies.

Email to hr@superiorhotelskenya.com immediately (rolling recruitment).

Include:

1. CV.
2. Cover letter (role-specific).

Superior Hotels is an equal opportunity employer; only shortlisted contacted. No fees.

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Additional Engagement

View More Job Opportunities Explore more vacancies at JobKenya.org.

Free WhatsApp Channel for Job Seekers Get real-time alerts from our WhatsApp Channel for Job Updates.

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Tags

Superior Hotels, Superior Hotels Jobs Nairobi, Front Office Security Waitstaff Admin, Hospitality Frontline Careers, Full-Time Guest Service, Degree Diploma Hospitality, Vision 2030 Service Excellence

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Expert Tips for Success at Superior Hotels: A Shortlister’s Perspective

As a recruiter shortlisting for Superior Hotels’ 4 roles, I prioritize applications that demonstrate guest-centric hustle, safety vigilance, and team synergy in hospitality. With a 65% rejection rate due to generic CVs or no service experience, these 10 tips are designed to place your application in the top 10% by showcasing your Degree/Diploma and communication. Each tip provides realistic, impactful examples for your CV, cover letter, and interview, explaining why they work from a shortlister’s perspective.

Tip 1: Lead with a Quantified Guest Experience Achievement

Why It Works: Recruiters seek roles that create memorable stays—45% of shortlists go to candidates with CSAT/resolution metrics. A CV opening with a specific achievement (e.g., “Achieved 98% guest satisfaction in 1,000+ interactions”) grabs attention, proving your service excellence. Metrics align with Superior’s redefining goals.

CV Example: “Achieved 98% guest satisfaction as Front Office candidate in 1,000+ check-ins.” Why: This showcases your excellence, aligning with Superior’s experience needs.

Cover Letter Example: “As Waiter candidate at a restaurant, I resolved 150 upsets with 95% recovery, preparing me for Superior’s requirements.” Why: It links your experience to the job’s memorable needs, showing recruiters your proven skill.

Interview Example: “As Security Guard, I escorted 500 guests safely with 92% praise, aligning with Superior’s standards.” Why: This concise story highlights your excellence skills with metrics, making you a strong candidate.

How to Do It: Open your CV with a “Key Achievement” section featuring one bullet point with a satisfaction/resolution metric (e.g., “98% satisfaction,” “95% recovery”). Include role title and “guest experience” in your CV and cover letter. Practice a 30-second interview story with specific results. Attach a redacted feedback log to your portfolio. Follow up via hr@superiorhotelskenya.com emphasizing Superior’s hospitality focus. Network via Kenya Superior Hotels Pros on LinkedIn for examples.

Tip 2: Highlight Safety Vigilance with a Patrol Example

Why It Works: Safety for guests/staff is core for Security—recruiters prioritize protectors. A specific example of vigilance (e.g., “Patrolled 10 km daily preventing 100% incidents”) shows diligence, a top shortlisting factor. Metrics demonstrate your ability to monitor, aligning with Superior’s premises goals.

CV Example: “Patrolled 10 km daily as Security Guard candidate preventing 100% incidents in high-traffic hotel.” Why: This quantifies your diligence, aligning with Superior’s safety needs.

Cover Letter Example: “As Security Guard candidate at a mall, I monitored CCTV for 200 shifts with zero breaches, preparing me for Superior’s requirements.” Why: It connects your experience to the job’s monitoring needs, showing recruiters your diligence.

Interview Example: “As Security Guard, I reported 30 hazards quarterly with 92% resolution, aligning with Superior’s standards.” Why: This story emphasizes your diligence with metrics, boosting your interview appeal.

How to Do It: Include a “Safety Vigilance & Incident Prevention” section in your CV with 2-3 examples, each with incident metrics. In your cover letter, connect one example to Superior’s properties. For interviews, practice a 30-second story with specific patrolling. Attach a redacted patrol log to your portfolio. Follow up highlighting Superior’s protection focus. Network via Kenya Security Hospitality Pros on LinkedIn for examples.

Tip 3: Demonstrate Service Delivery with a F&B Example

Why It Works: Order taking/table service is daily for Waitstaff—recruiters prioritize seamless servers. A specific example of delivery (e.g., “Served 200 covers daily with 98% upselling”) shows efficiency, a top shortlisting factor. Metrics demonstrate your ability to bill, aligning with Superior’s dining goals.

CV Example: “Served 200 covers daily as Waiter candidate with 98% upselling success.” Why: This quantifies your efficiency, aligning with Superior’s delivery needs.

Cover Letter Example: “As Waitress candidate at a café, I billed 150 orders with 95% accuracy, preparing me for Superior’s requirements.” Why: It connects your experience to the job’s billing needs, showing recruiters your efficiency.

Interview Example: “As Waiter, I managed 50 tables quarterly with 92% satisfaction, aligning with Superior’s standards.” Why: This story emphasizes your efficiency with metrics, increasing your interview prospects.

How to Do It: Include a “Service Delivery & F&B Efficiency” section in your CV with 2-3 examples, each with upselling metrics. In your cover letter, connect one example to Superior’s restaurants. For interviews, practice a 30-second story with specific serving. Attach a redacted order log to your portfolio. Follow up emphasizing Superior’s dining focus. Network via Kenya F&B Waitstaff on LinkedIn for examples.

Tip 4: Highlight Administrative Coordination with a Filing Example

Why It Works: Document filing/scheduling is core for Admin—recruiters prioritize organizers. A specific example of coordination (e.g., “Coordinated 500 files with 100% retrieval”) shows structure, a top shortlisting factor. Metrics demonstrate your ability to support, aligning with Superior’s operations goals.

CV Example: “Coordinated 500 admin files as Administrative Assistant candidate with 100% retrieval efficiency.” Why: This quantifies your structure, aligning with Superior’s coordination needs.

Cover Letter Example: “As Administrative Assistant candidate at a hotel, I scheduled 200 events with 95% on-time, preparing me for Superior’s requirements.” Why: It connects your experience to the job’s support needs, showing recruiters your structure.

Interview Example: “As Assistant, I filed 40 reports monthly with 92% organization, aligning with Superior’s standards.” Why: This story emphasizes your structure with metrics, boosting your interview appeal.

How to Do It: Include an “Administrative Coordination & Support Structure” section in your CV with 2-3 examples, each with retrieval metrics. In your cover letter, connect one example to Superior’s conferencing. For interviews, practice a 30-second story with specific coordination. Attach a redacted filing index to your portfolio. Follow up highlighting Superior’s operations focus. Network via Kenya Admin Hospitality Pros on LinkedIn for examples.

Tip 5: Demonstrate Presentability with a Guest Interaction Example

Why It Works: Presentable personality is key for front-line—recruiters prioritize polished ambassadors. A specific example of presentability (e.g., “Impressed 1,000 guests with professional demeanor”) shows appeal, a top shortlisting factor. Metrics demonstrate your ability to engage, aligning with Superior’s emblem goals.

CV Example: “Impressed 1,000 guests with professional presentability as Front Office candidate.” Why: This quantifies your appeal, aligning with Superior’s presentability needs.

Cover Letter Example: “As Security Guard candidate at a property, I greeted 500 visitors with 95% confidence, preparing me for Superior’s requirements.” Why: It connects your experience to the job’s engagement needs, showing recruiters your appeal.

Interview Example: “As Waitress, I served 200 VIPs daily with 92% poise, aligning with Superior’s standards.” Why: This story emphasizes your appeal with metrics, increasing your interview prospects.

How to Do It: Include a “Presentable Personality & Guest Appeal” section in your CV with 2-3 examples, each with impression metrics. In your cover letter, connect one example to Superior’s high-end. For interviews, practice a 30-second story with specific greeting. Attach professional photo to your portfolio. Follow up emphasizing Superior’s emblem focus. Network via Kenya Presentable Hospitality Pros on LinkedIn for examples.

Tip 6: Highlight Multitasking with a High-Volume Example

Why It Works: Multitasking in busy properties is essential—recruiters prioritize jugglers. A specific example of multitasking (e.g., “Handled check-in/security/F&B for 100 guests daily”) shows capacity, a top shortlisting factor. Metrics demonstrate your ability to manage, aligning with Superior’s dynamic goals.

CV Example: “Handled check-in/security/F&B for 100 guests daily as Front Office candidate.” Why: This quantifies your capacity, aligning with Superior’s multitasking needs.

Cover Letter Example: “As Waiter candidate at a conference hotel, I balanced 50 orders/shifts with 95% efficiency, preparing me for Superior’s requirements.” Why: It connects your experience to the job’s management needs, showing recruiters your capacity.

Interview Example: “As Security Guard, I patrolled 20 areas while responding to 30 calls quarterly with 88% speed, aligning with Superior’s standards.” Why: This story emphasizes your capacity with metrics, boosting your interview appeal.

How to Do It: Include a “Multitasking & High-Volume Capacity” section in your CV with 2-3 examples, each with efficiency metrics. In your cover letter, connect one example to Superior’s conferencing. For interviews, practice a 30-second story with specific balancing. Attach a redacted shift log to your portfolio. Follow up emphasizing Superior’s dynamic focus. Network via Kenya Multitask Hospitality Pros on LinkedIn for examples.

Tip 7: Demonstrate Safety Awareness with an Emergency Example

Why It Works: Safety/emergency response is critical—recruiters prioritize vigilant protectors. A specific example of awareness (e.g., “Responded to 20 emergencies with 100% evacuation”) shows readiness, a top shortlisting factor. Metrics demonstrate your ability to report, aligning with Superior’s standards.

CV Example: “Responded to 20 guest emergencies as Security Guard candidate with 100% safe evacuation.” Why: This quantifies your readiness, aligning with Superior’s safety needs.

Cover Letter Example: “As Front Office candidate at a property, I trained 50 staff on fire drills with 95% compliance, preparing me for Superior’s requirements.” Why: It connects your experience to the job’s reporting needs, showing recruiters your readiness.

Interview Example: “As Guard, I patrolled 10 shifts quarterly with 92% hazard free, aligning with Superior’s standards.” Why: This story emphasizes your readiness with metrics, increasing your interview prospects.

How to Do It: Include a “Safety Awareness & Emergency Readiness” section in your CV with 2-3 examples, each with evacuation metrics. In your cover letter, connect one example to Superior’s premises. For interviews, practice a 30-second story with specific response. Attach safety training cert to your portfolio. Follow up emphasizing Superior’s vigilance focus. Network via Kenya Safety Hospitality Pros on LinkedIn for examples.

Tip 8: Highlight Communication with an Interaction Example

Why It Works: Excellent communication for inquiries is required—recruiters prioritize articulate engagers. A specific example of communication (e.g., “Handled 500 interactions with 98% resolution”) shows skill, a top shortlisting factor. Metrics demonstrate your ability to convey, aligning with Superior’s service goals.

CV Example: “Handled 500 guest interactions as Waitress candidate with 98% positive resolution.” Why: This quantifies your skill, aligning with Superior’s communication needs.

Cover Letter Example: “As Administrative Assistant candidate at a firm, I managed 300 correspondences with 95% timeliness, preparing me for Superior’s requirements.” Why: It connects your experience to the job’s conveyance needs, showing recruiters your skill.

Interview Example: “As Front Office, I engaged 200 VIPs daily with 92% rapport, aligning with Superior’s standards.” Why: This story emphasizes your skill with metrics, boosting your interview appeal.

How to Do It: Include a “Communication & Interaction Skill” section in your CV with 2-3 examples, each with resolution metrics. In your cover letter, connect one example to Superior’s guest. For interviews, practice a 30-second story with specific handling. Attach a redacted interaction log to your portfolio. Follow up emphasizing Superior’s articulate focus. Network via Kenya Communication Hospitality Pros on LinkedIn for examples.

Tip 9: Demonstrate Teamwork with a Shift Example

Why It Works: Ability to collaborate in teams is essential—recruiters prioritize synergists. A specific example of teamwork (e.g., “Synergized with 20 colleagues during peak with 100% coverage”) shows fit, a top shortlisting factor. Metrics demonstrate your ability to integrate, aligning with Superior’s operations goals.

CV Example: “Synergized with 20 F&B team during peak as Waiter candidate with 100% service coverage.” Why: This quantifies your fit, aligning with Superior’s teamwork needs.

Cover Letter Example: “As Security Guard candidate, I coordinated with 10 departments with 95% incident response, preparing me for Superior’s requirements.” Why: It connects your experience to the job’s integration needs, showing recruiters your fit.

Interview Example: “As Assistant, I supported 30 shifts quarterly with 92% harmony, aligning with Superior’s standards.” Why: This story emphasizes your fit with metrics, increasing your interview prospects.

How to Do It: Include a “Teamwork & Shift Synergy” section in your CV with 2-3 examples, each with coverage metrics. In your cover letter, connect one example to Superior’s chain. For interviews, practice a 30-second story with specific coordination. Attach a redacted team plan to your portfolio. Follow up emphasizing Superior’s operations focus. Network via Kenya Team Hospitality Pros on LinkedIn for examples.

Tip 10: Craft a Concise, Service-Excellence Passion Interview Talk

Why It Works: Recruiters prioritize roles who convey service-excellence passion and alignment with Superior’s redefining mission. A concise, 1-minute talk linking your skills to Superior’s goals (e.g., exceptional value) makes you memorable. Referencing Naivasha shows research, a key shortlisting factor.

CV Example (Summary Statement): “Service-driven Front Office candidate with 98% CSAT, passionate about Superior’s Naivasha excellence.” Why: This sets a strong tone, aligning your skills with Superior’s mission.

Cover Letter Example: “With 95% resolution and hospitality diploma, I’m dedicated to Superior’s emblem of redefined standards.” Why: It conveys passion and ties your skills to Superior’s goals, making your application compelling.

Interview Example: “As Waiter, I served 92% flawless meals at a hotel, eager to elevate Superior’s conferencing.” Why: This talk connects your experience to Superior’s needs, showing passion and readiness for interviews.

How to Do It: Craft a 1-minute talk highlighting your hospitality experience, a key achievement (e.g., “92% flawless”), and passion for Superior’s mission. Include it in your cover letter’s closing and rehearse for interviews. Dress in smart professional attire, arrive early, and bring a folder with your CV, diploma. Reference Naivasha. Follow up via hr@superiorhotelskenya.com emphasizing Superior’s excellence vision. Network via Kenya Superior Hotels Pros on LinkedIn for insights.