4 Store Manager Jobs In Nairobi, Kenya 2025 – Majid Al Futtaim Retail

Essential Job Details

Position Title: Store Manager (Ref: MAF-SM-2025)
Location: Nairobi, Kenya
Employment Type: Full-Time
Number of Vacancies: 4
Salary: Competitive, commensurate with experience (specific details provided upon application)
Category/Department: Sales, Service & Store Operations
Reporting To: Regional Retail Manager
Application Deadline: Not specified (apply promptly to avoid missing out)

Introduction

Store Manager jobs in Nairobi are a gateway to leadership roles in Kenya’s thriving retail sector, offering dynamic professionals the chance to drive operational excellence and customer satisfaction. This exciting opportunity at a leading supermarket chain in Nairobi allows you to spearhead store operations, maximize sales, and deliver unparalleled customer experiences. Ideal for seasoned retail professionals with a passion for people management and business growth, this role combines strategic oversight with hands-on leadership in a fast-paced, customer-centric environment. Join a team dedicated to creating memorable shopping experiences and advancing your career in one of Nairobi’s most vibrant industries.

About Majid Al Futtaim

Majid Al Futtaim is a renowned regional leader in retail, leisure, and entertainment, operating across the Middle East, Africa, and Asia. In Kenya, the company is recognized for its innovative supermarket chain, delivering high-quality products and exceptional customer service. With over 27 years of industry leadership, Majid Al Futtaim employs more than 45,000 diverse professionals, fostering a collaborative and inclusive workplace. The company is committed to creating “great moments” for customers, employees, and communities, guided by a leadership model that emphasizes innovation, excellence, and sustainability. In Nairobi, Majid Al Futtaim’s supermarkets are known for their modern facilities, strategic locations, and dedication to meeting customer needs.

Key Responsibilities

Oversee daily store operations to ensure seamless execution of all tasks
Drive sales and profitability by implementing effective retail strategies
Manage stock levels to minimize shrinkage and waste, ensuring optimal inventory control
Deliver exceptional customer experiences to boost Net Promoter Score (NPS)
Train and develop team members to meet customer service standards and business goals
Engage with customers to understand preferences and enhance their shopping experience
Execute marketing, human capital, and digital initiatives flawlessly within the store
Monitor order fulfillment processes, ensuring accuracy and timely delivery
Analyze the competitive landscape and propose improvements to maintain market edge
Foster a positive and inclusive work environment to boost Organizational Health Index (OHI)
Ensure resource availability aligns with customer flow and store demands
Act as a merchant, balancing commercial acumen with operational efficiency

Qualifications and Skills

Bachelor’s degree in Business Administration or related field; Master’s degree preferred
Minimum 8 years of relevant experience in retail or similar roles
At least 5 years in a retail business, with a focus on store management
Excellent interpersonal and communication skills for building relationships across all levels
Strong leadership abilities to motivate and guide diverse teams
Proficient in problem-solving and analytical skills for strategic decision-making
Expertise in stock management and retail operations systems
Fluent in English; knowledge of Swahili is an advantage
Negotiation skills to manage supplier relationships and internal stakeholders
Familiarity with customer experience metrics like Net Promoter Score (NPS)

Company Culture and Values

Majid Al Futtaim fosters a friendly, inclusive, and dynamic workplace where employees are empowered to thrive. The company’s culture is built on creating “great moments” for customers and staff alike, emphasizing innovation, collaboration, and excellence. With a diverse workforce of over 45,000 professionals, Majid Al Futtaim promotes a sense of belonging and encourages employees to share positive ideas and energy. The organization is committed to sustainability, diversity, and continuous learning, offering training programs and career development opportunities. Employees in Store Manager jobs in Nairobi are supported to take initiative, lead with purpose, and contribute to the company’s mission of spreading happiness through exceptional retail experiences.

How to Apply

Apply now for the Store Manager jobs in Nairobi at Majid Al Futtaim. Submit your CV, cover letter, and relevant certificates via the online application portal at Majid Al Futtaim Careers. Clearly indicate the position title and reference number (Store Manager, Ref: MAF-SM-2025) in your application. Applications are accepted on a rolling basis, so apply promptly to secure your chance. Majid Al Futtaim is an equal-opportunity employer, encouraging applications from women, persons with disabilities, and minority groups. Only shortlisted candidates will be contacted.

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Store Manager jobs in Nairobi, retail careers, Nairobi supermarket jobs, Majid Al Futtaim jobs, Kenya retail opportunities

Why Pursue Store Manager Jobs in Nairobi?

Store Manager jobs in Nairobi are among the most sought-after roles in Kenya’s retail sector, offering a unique blend of leadership, strategy, and customer engagement. Nairobi, as a bustling commercial hub, provides an ideal backdrop for professionals looking to excel in retail management. At Majid Al Futtaim, Store Managers play a pivotal role in driving sales, optimizing operations, and delivering exceptional customer experiences. These roles are perfect for individuals with a passion for retail, a knack for leadership, and a commitment to creating memorable shopping moments. By joining Majid Al Futtaim, you’ll contribute to a legacy of excellence while advancing your career in one of Kenya’s most dynamic industries.

The Retail Landscape in Nairobi

Nairobi’s retail sector is a cornerstone of Kenya’s economy, fueled by a growing middle class and increasing demand for quality products and services. Store Manager jobs in Nairobi offer a front-row seat to this vibrant industry, with opportunities to lead teams, manage operations, and drive business growth. Majid Al Futtaim’s supermarket chain is a leader in this space, known for its modern stores, diverse product offerings, and customer-centric approach. Located in strategic areas of Nairobi, these supermarkets cater to a wide range of customers, from local shoppers to international visitors. By taking on Store Manager jobs in Nairobi, you’ll be at the heart of this dynamic ecosystem, shaping the future of retail in Kenya.

Leadership and Growth Opportunities

The Store Manager role at Majid Al Futtaim is designed for ambitious professionals who thrive in leadership positions. This role offers the chance to oversee all aspects of store operations, from stock management to customer service, while fostering a culture of teamwork and innovation. With a focus on people development, Store Managers are responsible for training and mentoring second-line leaders, ensuring a strong pipeline of talent within the organization. These Store Manager jobs in Nairobi provide a platform to hone your leadership skills, develop analytical capabilities, and drive measurable business outcomes. Majid Al Futtaim’s commitment to continuous learning ensures that you’ll have access to training programs and resources to support your professional growth.

Delivering Exceptional Customer Experiences

At Majid Al Futtaim, customer satisfaction is at the core of every operation. Store Managers are tasked with delivering best-in-class customer experiences, leveraging tools like the Net Promoter Score (NPS) to gauge and improve guest satisfaction. By engaging directly with customers, understanding their preferences, and implementing feedback-driven improvements, Store Managers play a critical role in building brand loyalty. These Store Manager jobs in Nairobi require a balance of strategic thinking and hands-on execution, ensuring that every customer leaves the store with a positive impression. Your ability to create “great moments” will set you apart as a leader in Nairobi’s retail sector.

Mastering Stock and Operations Management

Effective stock management is a cornerstone of retail success, and Store Managers at Majid Al Futtaim are entrusted with optimizing inventory processes. From minimizing shrinkage to reducing waste, this role requires a keen eye for detail and proficiency in retail systems. Store Managers also oversee order fulfillment, ensuring that online and in-store orders are processed accurately and delivered on time. By mastering these operational aspects, you’ll contribute to the store’s profitability and efficiency. These Store Manager jobs in Nairobi are ideal for professionals with analytical skills and a passion for operational excellence.

Navigating the Competitive Landscape

In Nairobi’s competitive retail market, staying ahead requires innovation and adaptability. Store Managers are expected to analyze the competition and propose improvements to maintain a market edge. Whether it’s introducing new product displays, enhancing customer service protocols, or leveraging digital tools, your contributions will shape the store’s success. These Store Manager jobs in Nairobi offer the chance to think strategically and act commercially, balancing customer needs with business objectives. Majid Al Futtaim’s innovative approach to retail ensures that you’ll have the tools and support needed to thrive in this dynamic environment.

Building a Diverse and Inclusive Team

Majid Al Futtaim is committed to fostering a diverse and inclusive workplace, where employees from all backgrounds are valued and empowered. As a Store Manager, you’ll play a key role in building a cohesive team, promoting a culture of collaboration and respect. By engaging the Organizational Health Index (OHI), you’ll help create a positive work environment that boosts employee morale and retention. These Store Manager jobs in Nairobi are an opportunity to lead with purpose, fostering a team that reflects the diversity of Nairobi’s vibrant community.

How to Excel in Your Application

To stand out for Store Manager jobs in Nairobi, tailor your application to highlight your retail experience, leadership skills, and customer service expertise. Your CV should emphasize your ability to drive sales, manage teams, and optimize operations, while your cover letter should showcase your passion for retail and commitment to excellence. Be sure to include specific examples of how you’ve improved customer experiences or streamlined processes in past roles. By aligning your application with the requirements of these Store Manager jobs in Nairobi, you’ll increase your chances of securing an interview with Majid Al Futtaim.

Why Nairobi is Ideal for Retail Careers

Nairobi’s status as a regional hub makes it an ideal location for retail professionals. The city’s vibrant economy, diverse population, and growing retail sector create a wealth of opportunities for those pursuing Store Manager jobs in Nairobi. Majid Al Futtaim’s supermarkets are strategically located to serve Nairobi’s dynamic customer base, offering employees a chance to work in modern, well-equipped stores. Whether you’re a Nairobi native or relocating for these Store Manager jobs in Nairobi, you’ll find a supportive and engaging workplace that values your contributions.

Final Thoughts on Store Manager Jobs in Nairobi

Store Manager jobs in Nairobi offer a unique opportunity to lead in one of Kenya’s most exciting industries. At Majid Al Futtaim, you’ll have the chance to drive operational excellence, deliver exceptional customer experiences, and build a rewarding career. With a focus on innovation, diversity, and continuous learning, these roles are designed for professionals who are ready to take on new challenges and make a lasting impact. Don’t miss your chance to join a regional leader in retail—apply for these Store Manager jobs in Nairobi today and take the next step in your career journey.

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