Essential Job Details

• Organization: Kenya Trade Network Agency (KenTrade)
• Location: Nairobi (Head Office, Embankment Plaza, Upper Hill)
• Employment Type: Permanent and Pensionable
• Application Deadline: September 9, 2025, at 5:00 p.m.
• Application Portal: KenTrade Careers
• Vacancies:
  Re-advertised Positions:
  1. Director Trade Facilitation (1 Post, KTNA 2, Ref: KTNA/001/2025)
  2. Internal Auditor – Information Systems (1 Post, KTNA 7, Ref: KTNA/002/2025)
     
• New Positions:
  1. Assistant Manager Risk Management & Compliance (1 Post, KTNA 4, Ref: KTNA/003/2025)
  2. Assistant Manager Human Resource & Administration (1 Post, KTNA 4, Ref: KTNA/004/2025)
  3. Quality Assurance Officer (1 Post, KTNA 7, Ref: KTNA/005/2025)
  4. System Administrator (1 Post, KTNA 7, Ref: KTNA/006/2025)
  5. Information Security Officer (1 Post, KTNA 7, Ref: KTNA/007/2025)
  6. Customer Service Officer (1 Post, KTNA 7, Ref: KTNA/008/2025)
  7. Contact Centre Assistants (2 Posts, KTNA 9, Ref: KTNA/009/2025)

Introduction

The Kenya Trade Network Agency (KenTrade), a State Corporation under the National Treasury and Economic Planning, established in January 2011 under the National Electronic Single Window System Act 2022, invites applications for ten critical positions to advance its mandate of facilitating cross-border trade through the Kenya National Electronic Single Window System (KNESWS), now known as the Trade Facilitation Platform (TFP). These roles—spanning senior leadership, technical, and support functions—offer transformative career opportunities for qualified Kenyan professionals in Nairobi.

KenTrade’s mission is to streamline trade processes, reduce delays, lower costs, and enhance compliance with levies, fees, duties, and taxes on imports and exports. Committed to diversity, gender equality, and inclusivity as per Chapter 232(1) of the Kenyan Constitution, KenTrade strongly encourages applications from women, persons with disabilities (PWDs), marginalized groups, and minorities. With a deadline of September 9, 2025, at 5:00 p.m., these permanent and pensionable positions align with Kenya’s Vision 2030, offering professionals a chance to contribute to national economic development and global trade competitiveness.

About Kenya Trade Network Agency (KenTrade)

The Kenya Trade Network Agency (KenTrade) is a State Corporation mandated to implement, operationalize, and manage the Kenya National Electronic Single Window System (KNESWS), rebranded as the Trade Facilitation Platform (TFP). Headquartered at Embankment Plaza, Upper Hill, Nairobi, KenTrade facilitates cross-border trade by reducing bottlenecks, enhancing transparency, and ensuring compliance with trade regulations.

Operating under the National Treasury and Economic Planning, KenTrade collaborates with government agencies, private sector stakeholders, and international organizations to harmonize trade processes. Its vision is to position Kenya as a global leader in trade facilitation, supporting economic growth and competitiveness. KenTrade’s strategic objectives include digitizing trade processes, improving stakeholder collaboration, ensuring regulatory compliance, and fostering innovation. With over 30 government agencies integrated into the TFP, KenTrade supports thousands of traders annually, reducing clearance times and costs. The agency fosters a dynamic, inclusive, and innovative culture, prioritizing diversity and equal opportunities for all Kenyans, as mandated by Chapter Six of the Constitution.

Job Descriptions and Key Responsibilities

Below are detailed descriptions of the ten advertised vacancies, outlining responsibilities, qualifications, and requirements to provide clarity for potential applicants.

1. Director Trade Facilitation (KTNA/001/2025)

• Location: Nairobi, Head Office
• Grade: KTNA 2
• Salary: Competitive (as per KenTrade’s salary structure for KTNA 2)
• Employment Type: Permanent and Pensionable
• Department: Trade Facilitation
• Job Purpose: To provide strategic leadership in developing and implementing trade facilitation initiatives, overseeing the TFP, and promoting ease of doing business in alignment with national and international trade protocols.

Key Responsibilities:

• Develop and oversee trade facilitation strategies and policies to enhance efficiency and compliance.
• Coordinate with government agencies, private sector stakeholders, and international organizations (e.g., WTO, EAC) to streamline trade processes.
• Monitor global and regional trade facilitation trends, recommending solutions to mitigate tariff and non-tariff barriers.
• Oversee the operation and enhancement of the TFP, ensuring system reliability and user satisfaction.
• Lead stakeholder engagement to identify and address trade facilitation challenges.
• Represent KenTrade in national and international trade forums, advocating for simplified trade procedures.
• Develop strategic business models, budgets, and performance plans for the Trade Facilitation Directorate.
• Foster innovation through digitalization and adoption of emerging technologies (e.g., blockchain, AI).
• Provide leadership to the Trade Facilitation team, ensuring alignment with KenTrade’s goals.
• Prepare reports and policy briefs for the CEO and Board on trade facilitation outcomes.

Qualifications:

• Education: Master’s Degree in Commerce, Economics, Business Administration, or related field; Bachelor’s Degree in a business-related field.
• Experience: Minimum 12 years in trade facilitation, with 7 years in senior management.
• Professional Qualifications: Knowledge of international conventions (e.g., WTO, EAC Protocol); completion of a leadership development program (minimum 4 weeks).
• Membership: Member in good standing of a recognized professional body (e.g., Institute of Certified Public Accountants of Kenya – ICPAK).
• Skills: Proficiency in computer applications (e.g., ERP systems, data analytics tools); strategic planning and stakeholder engagement.
• Competencies: Leadership, policy formulation, decision-making, and innovation management.
• Additional Requirements: Compliance with Chapter Six of the Constitution (clearance certificates from DCI, HELB, KRA, EACC, CRB).

2. Internal Auditor – Information Systems (KTNA/002/2025)

• Location: Nairobi, Head Office
• Grade: KTNA 7
• Salary: Competitive (as per KenTrade’s salary structure for KTNA 7)
• Employment Type: Permanent and Pensionable
• Department: Internal Audit
• Job Purpose: To evaluate and improve the effectiveness, security, and compliance of ICT systems, ensuring data integrity and operational efficiency.

Key Responsibilities:

• Plan and execute information systems audits to assess controls, security, and governance.
• Review IT policies, access rights, security configurations, and data backup processes.
• Identify vulnerabilities and recommend corrective measures to mitigate risks.
• Conduct risk-based audits of digital systems, ensuring compliance with data protection laws.
• Prepare detailed audit reports with recommendations for management.
• Monitor implementation of audit recommendations and follow up on corrective actions.
• Liaise with external auditors and regulatory authorities during IT audits.
• Advise departments on emerging cyber threats and mitigation strategies.
• Support risk management and compliance reviews within the Internal Audit department.
• Participate in developing annual risk-based audit plans.

Qualifications:

• Education: Bachelor’s Degree in Information Technology, Computer Science, or related field.
• Experience: Minimum 3 years in information systems auditing.
• Professional Qualifications: Certification in Information Systems Audit (e.g., CISA, Security+).
• Membership: Member in good standing of IIA, ICPAK, or ISACA.
• Skills: Proficiency in audit software, IT control frameworks, and data analysis tools.
• Competencies: Analytical skills, risk assessment, report writing, and attention to detail.
• Additional Requirements: Compliance with Chapter Six of the Constitution (clearance certificates).

3. Assistant Manager Risk Management & Compliance (KTNA/003/2025)

• Location: Nairobi, Head Office
• Grade: KTNA 4
• Salary: Competitive (as per KenTrade’s salary structure for KTNA 4)
• Employment Type: Permanent and Pensionable
• Department: Risk Management & Compliance
• Job Purpose: To advise on risks facing the agency, guide departments in identifying and mitigating threats, and ensure compliance with regulations.

Key Responsibilities:

• Develop and implement risk management frameworks and compliance policies.
• Conduct risk assessments to identify threats and vulnerabilities across operations.
• Guide departmental heads in creating risk mitigation plans.
• Monitor compliance with relevant laws, regulations, and internal policies.
• Support senior leadership with risk insights for decision-making.
• Liaise with regulators and external auditors on compliance matters.
• Prepare risk and compliance reports for management and the Board.
• Train staff on risk management and compliance practices.
• Coordinate quality management and compliance reviews.
• Foster a culture of accountability and compliance across the agency.

Qualifications:

• Education: Master’s Degree in Risk Management, Business Administration, or related field; Bachelor’s Degree in a relevant field.
• Experience: Minimum 8 years in risk management or compliance, with 3 years in a supervisory role.
• Professional Qualifications: Certification in risk management or compliance (e.g., CRISC).
• Membership: Member in good standing of a relevant professional body.
• Skills: Proficiency in risk assessment tools, data analysis, and report writing.
• Competencies: Strategic thinking, stakeholder engagement, and regulatory knowledge.
• Additional Requirements: Compliance with Chapter Six of the Constitution (clearance certificates).

4. Assistant Manager Human Resource & Administration (KTNA/004/2025)

• Location: Nairobi, Head Office
• Grade: KTNA 4
• Salary: Competitive (as per KenTrade’s salary structure for KTNA 4)
• Employment Type: Permanent and Pensionable
• Department: Human Resource & Administration
• Job Purpose: To manage HR and administrative functions, ensuring effective organizational performance, staff development, and operational efficiency.

Key Responsibilities:

• Oversee recruitment, selection, onboarding, and employee lifecycle management.
• Coordinate performance management, staff appraisals, and career development programs.
• Manage employee relations, conflict resolution, and disciplinary processes.
• Develop and implement HR policies aligned with labor laws and organizational goals.
• Supervise payroll administration, staff welfare programs, and benefits management.
• Coordinate administrative services, including office management, procurement, and facilities.
• Manage vehicle fleet, transport needs, and service provider contracts.
• Advise management on security requirements and HR policy implementation.
• Monitor HR and administration budget expenditure.
• Ensure compliance with Chapter Six of the Constitution and labor regulations.

Qualifications:

• Education: Master’s Degree in Human Resource Management, Business Administration, or related field; Bachelor’s Degree in a relevant field.
• Experience: Minimum 8 years in HR and administration, with 3 years in a supervisory role.
• Professional Qualifications: Certification in HR management (e.g., CHRP).
• Membership: Member in good standing of IHRM or equivalent.
• Skills: Proficiency in HR systems, payroll software, and office management tools.
• Competencies: Leadership, employee relations, and organizational skills.
• Additional Requirements: Compliance with Chapter Six of the Constitution (clearance certificates).

5. Quality Assurance Officer (KTNA/005/2025)

• Location: Nairobi, Head Office
• Grade: KTNA 7
• Salary: Competitive (as per KenTrade’s salary structure for KTNA 7)
• Employment Type: Permanent and Pensionable
• Department: Quality Assurance
• Job Purpose: To monitor and evaluate service delivery processes, ensuring compliance with quality standards and continuous improvement.

Key Responsibilities:

• Review internal processes, identifying gaps and recommending improvements.
• Conduct quality audits across projects and departments.
• Document quality assurance findings and prepare reports for management.
• Train staff on quality control measures and continuous improvement practices.
• Ensure customer feedback and complaints are addressed through effective quality systems.
• Support certification and accreditation processes (e.g., ISO standards).
• Monitor service delivery to ensure compliance with set standards.
• Collaborate with departments to implement quality assurance frameworks.
• Analyze quality metrics to drive operational excellence.
• Support risk management and compliance initiatives.

Qualifications:

• Education: Bachelor’s Degree in Quality Management, Business Administration, or related field.
• Experience: Minimum 3 years in quality assurance or related field.
• Professional Qualifications: Certification in quality management (e.g., ISO 9001).
• Membership: Member in good standing of a relevant professional body.
• Skills: Proficiency in quality assurance tools, data analysis, and report writing.
• Competencies: Analytical skills, attention to detail, and process improvement.
• Additional Requirements: Compliance with Chapter Six of the Constitution (clearance certificates).

6. System Administrator (KTNA/006/2025)

• Location: Nairobi, Head Office
• Grade: KTNA 7
• Salary: Competitive (as per KenTrade’s salary structure for KTNA 7)
• Employment Type: Permanent and Pensionable
• Department: Information Technology & Infrastructure
• Job Purpose: To ensure effective provisioning, installation, operation, and maintenance of systems, hardware, and software infrastructure.

Key Responsibilities:

• Manage UNIX/Linux and Windows-based virtualized server environments.
• Control access permissions and privileges for corporate systems.
• Perform system maintenance, upgrades, and backups to ensure reliability.
• Troubleshoot hardware and software issues, escalating unresolved cases.
• Monitor system performance and optimize configurations.
• Implement disaster recovery and business continuity plans.
• Document system configurations, processes, and maintenance activities.
• Support network infrastructure and ICT asset management.
• Collaborate with IT teams to enhance system security and efficiency.
• Ensure compliance with IT policies and data protection regulations.

Qualifications:

• Education: Bachelor’s Degree in Information Technology, Computer Science, or related field.
• Experience: Minimum 3 years in system administration.
• Professional Qualifications: Certification in system administration (e.g., MCSE, RHCE).
• Membership: Member in good standing of a relevant professional body.
• Skills: Proficiency in server management, virtualization, and IT troubleshooting.
• Competencies: Problem-solving, technical expertise, and documentation.
• Additional Requirements: Compliance with Chapter Six of the Constitution (clearance certificates).

7. Information Security Officer (KTNA/007/2025)

• Location: Nairobi, Head Office
• Grade: KTNA 7
• Salary: Competitive (as per KenTrade’s salary structure for KTNA 7)
• Employment Type: Permanent and Pensionable
• Department: Information Technology & Infrastructure
• Job Purpose: To safeguard KenTrade’s information systems, ensuring confidentiality, integrity, and availability of data.

Key Responsibilities:

• Develop and implement information security policies, standards, and procedures.
• Conduct risk assessments to identify security vulnerabilities and threats.
• Monitor system access, data security protocols, and disaster recovery readiness.
• Implement and maintain ISO/IEC 27001-based security management systems.
• Respond to security incidents and coordinate mitigation efforts.
• Conduct security awareness training for staff.
• Liaise with external auditors and regulatory authorities on security compliance.
• Prepare security reports and recommend improvements.
• Support contingency planning and business continuity management.
• Stay updated on emerging cyber threats and mitigation strategies.

Qualifications:

• Education: Bachelor’s Degree in Information Technology, Computer Science, or related field.
• Experience: Minimum 3 years in information security administration.
• Professional Qualifications: Certification in CISM, CISA, CEH, or Security+.
• Membership: Member in good standing of ISACA or equivalent.
• Skills: Proficiency in security tools, risk assessment, and compliance frameworks.
• Competencies: Analytical skills, cybersecurity expertise, and communication.
• Additional Requirements: Compliance with Chapter Six of the Constitution (clearance certificates).

8. Customer Service Officer (KTNA/008/2025)

• Location: Nairobi, Head Office
• Grade: KTNA 7
• Salary: Competitive (as per KenTrade’s salary structure for KTNA 7)
• Employment Type: Permanent and Pensionable
• Department: Customer Service
• Job Purpose: To respond to customer requests, queries, and complaints, ensuring professional handling and satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, social media, web chat, and walk-ins.
• Provide guidance on using the TFP and other KenTrade services.
• Log customer interactions in the system for monitoring and follow-up.
• Escalate complex or unresolved queries to supervisors.
• Support outbound campaigns, including surveys and feedback collection.
• Ensure compliance with customer service policies and standards.
• Maintain confidentiality of customer information.
• Prepare daily and weekly reports on customer interactions.
• Coordinate with ICT and operations teams to resolve technical issues.
• Contribute to a customer-focused culture within the agency.

Qualifications:

• Education: Bachelor’s Degree in Commerce, Business Administration, ICT, or related field.
• Experience: Minimum 3 years in customer service or related field.
• Professional Qualifications: Certification in customer service (advantageous).
• Membership: Member in good standing of a relevant professional body (if applicable).
• Skills: Proficiency in CRM systems, communication, and problem-solving.
• Competencies: Customer focus, interpersonal skills, and attention to detail.
• Additional Requirements: Compliance with Chapter Six of the Constitution (clearance certificates).

9. Contact Centre Assistants (KTNA/009/2025)

• Location: Nairobi, Head Office
• Grade: KTNA 9
• Salary: Competitive (as per KenTrade’s salary structure for KTNA 9)
• Employment Type: Permanent and Pensionable
• Department: Customer Service
• Job Purpose: To handle customer inquiries and provide general information about KenTrade’s services, ensuring prompt and professional support.

Key Responsibilities:

• Manage inbound and outbound inquiries via telephone, email, and SMS.
• Assist customers with registration and navigation of the TFP.
• Log calls, complaints, and resolutions in the system.
• Escalate unresolved issues to senior officers.
• Support customer outreach and awareness campaigns.
• Prepare daily and weekly reports on contact centre activities.
• Maintain professionalism and courtesy in all customer interactions.
• Ensure prompt follow-up on pending customer cases.
• Collaborate with ICT teams to resolve technical queries.
• Uphold confidentiality and contact centre standards.

Qualifications:

• Education: Diploma in Business Administration, Customer Service, or related field.
• Experience: Minimum 2 years in a contact centre or customer service role.
• Professional Qualifications: Certification in customer service (advantageous).
• Membership: Not mandatory but advantageous.
• Skills: Proficiency in CRM systems, communication, and multitasking.
• Competencies: Customer focus, problem-solving, and teamwork.
• Additional Requirements: Compliance with Chapter Six of the Constitution (clearance certificates).

Company Culture and Values

The Kenya Trade Network Agency (KenTrade) fosters a dynamic, inclusive, and innovative culture, emphasizing integrity, service excellence, and collaboration. As a State Corporation, KenTrade aligns with Kenya’s Vision 2030, prioritizing streamlined trade processes and economic growth. The agency values diversity and gender equality, actively encouraging applications from women, PWDs, marginalized groups, and minorities, as per Chapter 232(1) of the Constitution. Employees work in a collaborative environment, engaging with government agencies, private sector partners, and international organizations. KenTrade promotes continuous learning, offering professional development opportunities and stakeholder networks. By joining KenTrade, you contribute to a national effort to enhance trade competitiveness, working in a mission-driven organization committed to transparency and public service.

Compensation and Benefits

• Salary: Competitive, as per KenTrade’s salary structure for respective grades (KTNA 2, KTNA 4, KTNA 7, KTNA 9).
• Benefits:
  • Permanent and Pensionable Terms: Secure employment with long-term stability.
  • Career Growth: Opportunities for leadership and technical roles within KenTrade and the trade sector.
  • Professional Development: Access to training, certifications, and stakeholder networks.
  • Impactful Work: Contribute to Kenya’s trade facilitation and economic development.
  • Inclusive Environment: Support for diverse candidates, aligning with constitutional mandates.
  • Stakeholder Engagement: Collaborate with national and international trade partners.

How to Apply

Join KenTrade to drive Kenya’s global trade competitiveness. To submit your application:

• Visit the KenTrade Recruitment Portal: Apply for KenTrade Vacancies.
• Register or log in to access the application form for the desired position (ensure the correct Job Ref No. is selected: KTNA/001/2025 to KTNA/009/2025).
• Submit a detailed CV highlighting qualifications, experience (12 years for Director, 8 years for Assistant Managers, 3 years for Officers, 2 years for Assistants), and professional memberships.
• Include a cover letter showcasing your alignment with KenTrade’s mission, expertise in trade facilitation or related fields, and suitability for the role.
• Attach clearance certificates (or confirm ability to obtain them) as per Chapter Six of the Constitution:
  • Certificate of Good Conduct (DCI)
  • Clearance/Compliance Certificate (HELB)
  • Tax Compliance Certificate (KRA)
  • Clearance from Ethics and Anti-Corruption Commission (EACC)
  • Clearance from a recognized Credit Reference Bureau (CRB)
• Apply by September 9, 2025, at 5:00 p.m. Only online applications via the portal are accepted; manual submissions will not be considered.
• For inquiries, contact KenTrade via the official website or portal.
• Beware of Fraudsters: KenTrade does not charge fees at any stage of the recruitment process. Report any imposters to the relevant authorities.

KenTrade is an equal opportunity employer, committed to fair competition, merit, and representation of Kenya’s diverse communities. Only shortlisted candidates will be contacted due to the high volume of applications.

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Kenya Trade Network Agency jobs, Director Trade Facilitation, Internal Auditor Information Systems, Assistant Manager Risk Management Compliance, Assistant Manager Human Resource Administration, Quality Assurance Officer, System Administrator, Information Security Officer, Customer Service Officer, Contact Centre Assistants, government jobs Kenya 2025

Comprehensive Overview of KenTrade Vacancies

The Kenya Trade Network Agency (KenTrade) is recruiting for ten critical positions to strengthen its leadership in trade facilitation, a cornerstone of Kenya’s economic development under the National Treasury and Economic Planning. These roles—Director Trade Facilitation, Internal Auditor – Information Systems, Assistant Manager Risk Management & Compliance, Assistant Manager Human Resource & Administration, Quality Assurance Officer, System Administrator, Information Security Officer, Customer Service Officer, and Contact Centre Assistants—offer professionals an opportunity to contribute to streamlined trade processes, digital innovation, and compliance with national and international standards. This overview explores the roles’ significance, responsibilities, qualifications, career impact, and alignment with Kenya’s Vision 2030.

The Importance of Trade Facilitation in Kenya

Kenya’s trade sector is vital to economic growth, with cross-border trade contributing significantly to GDP and job creation. The Trade Facilitation Platform (TFP), managed by KenTrade, integrates over 30 government agencies, reducing clearance times and costs for traders. The platform supports Kenya’s Vision 2030 by enhancing competitiveness, digitizing processes, and ensuring compliance with trade regulations. Nairobi, as Kenya’s economic hub, hosts KenTrade’s operations, serving traders, customs, and port authorities. These vacancies address critical needs in strategic leadership, ICT systems, risk management, HR, quality assurance, and customer service, positioning KenTrade as a global leader in trade facilitation.

Why Choose These KenTrade Roles?

The KenTrade vacancies offer compelling reasons for professionals to apply:

• Strategic Impact: Lead initiatives to streamline trade, reduce costs, and enhance global competitiveness.
• Stable Employment: Secure permanent and pensionable positions with competitive salaries.
• Inclusivity: Work in an organization prioritizing diversity, gender equality, and opportunities for women, PWDs, and marginalized groups.
• Career Growth: Access leadership and technical roles, with opportunities for professional development.
• Alignment with National Goals: Contribute to Vision 2030, supporting economic growth and trade efficiency.
• Dynamic Environment: Engage with diverse stakeholders in a collaborative, innovative setting.

These roles are ideal for professionals in Nairobi seeking to make a lasting impact in trade facilitation.

Detailed Context and Career Impact

Each role offers unique contributions to KenTrade’s mission and career advancement opportunities:

• Director Trade Facilitation (KTNA/001/2025):
  • Context: This senior leadership role shapes KenTrade’s trade facilitation strategies, overseeing the TFP and stakeholder coordination. You will drive policy formulation and digital innovation, collaborating with WTO, EAC, and private sector partners.
  • Career Impact: Offers visibility for higher government roles (e.g., Principal Secretary) or international trade consultancies (e.g., UNCTAD, World Bank). Enhances skills in strategic planning, policy development, and global engagement.
  • Industry Significance: By streamlining trade processes, you will reduce clearance times, boosting Kenya’s trade competitiveness.
• Internal Auditor – Information Systems (KTNA/002/2025):
  • Context: Focuses on ensuring the security and compliance of ICT systems, critical for the TFP’s reliability. You will conduct audits and recommend improvements to safeguard data.
  • Career Impact: Prepares you for roles in IT audit, cybersecurity, or compliance, with potential to work with global firms or regulators like KEBS.
  • Industry Significance: Enhances the TFP’s integrity, ensuring trust among traders and agencies.
• Assistant Manager Risk Management & Compliance (KTNA/003/2025):
  • Context: Drives risk identification and compliance across KenTrade, ensuring adherence to regulations and operational resilience.
  • Career Impact: Opens doors to senior risk management or compliance roles in government or private sectors.
  • Industry Significance: Mitigates risks in trade facilitation, supporting seamless operations.
• Assistant Manager Human Resource & Administration (KTNA/004/2025):
  • Context: Manages HR and administrative functions, ensuring staff welfare and operational efficiency.
  • Career Impact: Prepares you for senior HR leadership or administrative roles in State Corporations or private firms.
  • Industry Significance: Supports KenTrade’s workforce, enabling effective delivery of trade facilitation services.
• Quality Assurance Officer (KTNA/005/2025):
  • Context: Ensures service delivery meets quality standards, driving continuous improvement across KenTrade’s operations.
  • Career Impact: Leads to roles in quality management or process improvement in trade or other sectors.
  • Industry Significance: Enhances user satisfaction and compliance with international standards.
• System Administrator (KTNA/006/2025):
  • Context: Maintains critical ICT infrastructure, ensuring the TFP’s reliability and performance.
  • Career Impact: Prepares you for senior IT administration or infrastructure management roles.
  • Industry Significance: Supports seamless operation of the TFP, reducing downtime for traders.
• Information Security Officer (KTNA/007/2025):
  • Context: Safeguards KenTrade’s data and systems, ensuring compliance with cybersecurity standards.
  • Career Impact: Opens opportunities in cybersecurity or IT governance, with potential for global roles.
  • Industry Significance: Protects sensitive trade data, maintaining trust in the TFP.
• Customer Service Officer (KTNA/008/2025):
  • Context: Provides professional support to TFP users, enhancing customer satisfaction and platform adoption.
  • Career Impact: Leads to roles in customer service management or CRM system administration.
  • Industry Significance: Improves user experience, driving TFP uptake among traders.
• Contact Centre Assistants (KTNA/009/2025):
  • Context: Serves as the first point of contact for TFP users, handling inquiries and technical support.
  • Career Impact: Prepares you for customer service or contact centre management roles.
  • Industry Significance: Enhances accessibility and support for traders, promoting TFP usage.

Application Process and Tips for Success

To stand out as a candidate for these KenTrade vacancies, consider the following tips:

• Tailor Your Application: Customize your CV and cover letter to highlight relevant experience in trade facilitation, ICT, HR, or customer service. Reference specific achievements (e.g., system audits, policy implementation, or customer satisfaction improvements).
• Showcase Technical Expertise: Emphasize proficiency in tools like ERP systems, CRM software, audit tools, or cybersecurity frameworks.
• Align with KenTrade’s Mission: Demonstrate your commitment to trade facilitation, digital innovation, and inclusivity in your cover letter.
• Prepare Clearance Certificates: Ensure readiness to obtain or present Chapter Six clearance certificates.
• Highlight Professional Memberships: Membership in bodies like ICPAK, ISACA, or IHRM strengthens your application.
• Apply Early: Submit by September 9, 2025, at 5:00 p.m., to avoid portal issues.
• Use Correct Job Reference Number: Select the appropriate Job Ref No. (KTNA/001/2025 to KTNA/009/2025) on the portal.

Application Steps:

1. Visit KenTrade Careers.
2. Register or log in to the recruitment portal.
3. Select the desired position and complete the online application form.
4. Upload your CV, cover letter, and clearance certificates (or confirmation of ability to obtain them).
5. Submit by September 9, 2025, at 5:00 p.m.
6. Monitor your email for shortlisting notifications.

The Role of Technology in These Positions

Technology is central to KenTrade’s operations and these roles:

• Director Trade Facilitation: Uses data analytics, ERP systems, and emerging technologies (e.g., blockchain) to enhance trade processes.
• Internal Auditor – Information Systems: Employs audit software and IT control frameworks to assess system integrity.
• System Administrator: Manages server environments and virtualization tools to ensure TFP reliability.
• Information Security Officer: Utilizes security tools and ISO/IEC 27001 frameworks to protect data.
• Customer Service Officer and Contact Centre Assistants: Leverage CRM systems and helpdesk software to manage user interactions.

These technologies drive efficiency, transparency, and compliance in trade facilitation.

Challenges and Rewards of the Roles

Challenges:

• High Responsibility: Senior roles require strategic decision-making and stakeholder coordination.
• Compliance Requirements: Obtaining Chapter Six clearances can be time-consuming.
• Technical Expertise: Deep knowledge of trade, ICT, or HR systems is essential.
• Stakeholder Engagement: Managing diverse stakeholders demands strong communication skills.
• Fast-Paced Environment: Requires adaptability to meet tight deadlines and evolving trade needs.

Rewards:

• Competitive Salaries: Attractive compensation aligned with KTNA grades.
• Impactful Work: Drive trade efficiency, supporting Kenya’s economic growth.
• Career Advancement: Gain visibility for leadership roles in government or private sectors.
• Inclusivity: Work in a diverse, supportive environment.
• Stakeholder Networks: Build connections with trade and ICT leaders globally.

How These Roles Fit into KenTrade’s Mission

KenTrade’s mission is to facilitate cross-border trade through the TFP, reducing costs and delays while ensuring compliance. Each role contributes uniquely:

• Director Trade Facilitation: Drives strategic leadership and policy formulation.
• Internal Auditor – Information Systems: Ensures TFP’s security and reliability.
• Assistant Manager Risk Management & Compliance: Mitigates risks, ensuring regulatory adherence.
• Assistant Manager Human Resource & Administration: Supports workforce efficiency.
• Quality Assurance Officer: Enhances service delivery standards.
• System Administrator and Information Security Officer: Maintains robust ICT infrastructure.
• Customer Service Officer and Contact Centre Assistants: Improves user experience and TFP adoption.

The Future of Trade Facilitation in Kenya

Kenya’s trade sector is poised for growth, with the TFP reducing clearance times by up to 50% and supporting thousands of traders. KenTrade’s initiatives, including digitalization and stakeholder collaboration, aim to position Kenya as a regional trade hub by 2030. These vacancies are critical to achieving these goals, addressing challenges like system vulnerabilities, regulatory compliance, and user support, while leveraging opportunities in global trade demand and digital innovation.

Conclusion

The KenTrade vacancies for 2025 offer transformative opportunities for Kenyan professionals to contribute to trade facilitation and economic growth. With competitive salaries, permanent and pensionable terms, and a commitment to diversity, these roles align with KenTrade’s mission to streamline trade through the TFP. Apply by September 9, 2025, at 5:00 p.m. to join a dynamic, mission-driven organization shaping Kenya’s trade future.

Sources:

• Job details from KenTrade Careers.
• Trade facilitation insights from National Treasury reports and Vision 2030 documentation.

Disclaimer: JOBKENYA.ORG is not the hiring organization. Contact KenTrade directly via the recruitment portal for inquiries. Do not send applications to us, as we cannot process them. Thank you for your understanding.