ESSENTIAL JOB DETAILS

• Position Title: Reservations Officer – REM Safaris Limited
• Location: Nairobi, Kenya
• Employment Type: Full-Time
• Number of Vacancies: 1
• Salary Range: KES 50,000 – 85,000 monthly (10% below the Nairobi travel & safari reservations market average)
• Category/Department: Travel Agents and Services / Reservations and Bookings
• Reporting To: Operations or Reservations Manager
• Application Deadline: September 30, 2025

INTRODUCTION

An exciting Reservations Officer opportunity has opened at REM Safaris Limited, a respected player in Kenya’s safari and travel sector. This role is designed for professionals who thrive in high-paced environments and want to be at the core of travel operations.

As a Reservations Officer, you will manage bookings for flights, trains, hotels, and safari experiences, ensuring that every client receives exceptional service from inquiry to confirmation. This is not a desk-bound role but one that directly influences guest satisfaction, business performance, and the company’s reputation. For travel industry professionals in Nairobi, this position is a gateway to building a rewarding career in the safari and hospitality industry.

ABOUT REM SAFARIS LIMITED

REM Safaris Limited is a Nairobi-based travel and safari company dedicated to providing tailored travel experiences within Kenya and beyond. Specializing in domestic and international travel bookings, safari packages, and luxury tours, the company has earned its place among Kenya’s reputable travel brands.

Founded on values of customer focus, professionalism, and integrity, REM Safaris serves both local and international clients, offering a blend of convenience, reliability, and personalized services. The company leverages modern booking platforms and a team of experienced consultants to handle complex itineraries across Africa, Europe, and Asia.

By joining REM Safaris Limited as a Reservations Officer, you become part of a company that is not only passionate about safaris but also about providing seamless travel logistics. The organization values detail-oriented professionals who combine technical expertise with excellent communication skills to deliver world-class travel experiences.

KEY RESPONSIBILITIES

The Reservations Officer will oversee daily booking operations, ensuring smooth coordination between clients, suppliers, and the company. Duties include:

• Manage tasks through the company’s task platform, ensuring reservations are processed accurately and on time.
• Handle domestic and international bookings for flights, trains, and safari packages.
• Enter and update booking information in the reservation system promptly.
• Follow up on booking vouchers and auto-release deadlines, minimizing errors and cancellations.
• Ensure guest special requests are met, including accommodation preferences and room specifications.
• Make provisional bookings for guests across hotels, transport, and excursions.
• Brief tour leaders prior to safari departures, ensuring they have accurate itineraries and guest information.
• Provide customer service support, handling inquiries and resolving booking issues.
• Collaborate with internal teams to meet company goals and improve service delivery.
• Carry out additional responsibilities as assigned to align with company objectives.

QUALIFICATIONS AND SKILLS

The ideal candidate for the Reservations Officer role should possess the following qualifications:

• Diploma or Degree in Tour Administration, Tour Consulting, Tourism Management, Hospitality, or Hotel Management.
• At least 2 years of travel industry experience, preferably in reservations or hotel bookings.
• Strong attention to detail and organizational ability.
• Excellent communication skills, both oral and written.
• Proficiency in reservation systems and software.
• Ability to handle multiple tasks and meet deadlines.
• A customer-focused mindset, with ability to remain professional under pressure.

COMPANY CULTURE AND VALUES

REM Safaris Limited maintains a culture that prioritizes teamwork, service excellence, and innovation. Employees are empowered to provide outstanding service while embracing continuous learning. The company encourages a balance of professionalism and hospitality, ensuring every client feels valued.

Integrity, accountability, and respect are at the heart of the organization’s values. Staff members are expected to uphold high ethical standards, protect client confidentiality, and ensure seamless customer experiences. For a Reservations Officer, this means thriving in an environment where precision and customer care are equally important.

HOW TO APPLY

Apply now for the Reservations Officer – REM Safaris Limited position.

Applicants should prepare:

1. A comprehensive CV highlighting reservations or travel industry experience.
2. A professional cover letter demonstrating motivation for the role.
3. Copies of academic and professional certificates.

Applications should be submitted online via the official recruitment link:
👉 Apply for Reservations Officer – REM Safaris Limited

Deadline: September 30, 2025.
Only shortlisted candidates will be contacted.

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TAGS

Reservations Officer, travel reservations jobs Kenya, Nairobi hospitality careers, safari booking officer jobs, tour operations vacancies Kenya

—-END OF JOB DESCRIPTION—-

10 DETAILED ADMIN TIPS TO SUCCEED AS A RESERVATIONS OFFICER

1. Master Travel Reservation Systems and Tools

To succeed as a Reservations Officer, you must be proficient in industry-standard reservation systems such as Amadeus, Sabre, or Galileo. These platforms are the backbone of airline, hotel, and safari bookings. Employers prioritize candidates who can navigate such systems quickly and accurately.

For example, if a client requests a multi-leg itinerary from Nairobi to Dubai, onward to Bangkok, and back, you must seamlessly search flight combinations, confirm availability, and issue tickets without delays. Mistakes such as incorrect passenger details or wrong dates can cost both the company and the client.

Investing in short training courses or certifications on reservation software boosts credibility. Additionally, learning to troubleshoot booking errors, reissue tickets, and handle waitlists demonstrates versatility. The more confident you are in these tools, the more value you provide as a Reservations Officer.

2. Pay Meticulous Attention to Detail

Accuracy is non-negotiable for a Reservations Officer. A single error in a booking code, date, or passenger name can lead to major complications, refunds, or reputational loss. Employers want professionals who double-check every detail.

For instance, if a guest specifies a king-size bed for their honeymoon, failing to relay this to the hotel results in dissatisfaction upon arrival. Similarly, misspelling a passenger’s name on an airline ticket can prevent boarding.

To succeed, develop habits like using checklists, reviewing confirmations, and verifying special requests with suppliers. Maintaining precision builds client trust and prevents costly mistakes. Attention to detail will always set apart a competent Reservations Officer from an average one.

3. Strengthen Customer Service and Communication Skills

As a Reservations Officer, you are the bridge between clients, suppliers, and internal teams. Strong communication ensures accurate information flow and excellent customer experiences.

For example, explaining complex visa requirements to a first-time traveler in simple terms helps avoid last-minute surprises. Similarly, handling a frustrated client whose booking was delayed requires calm, polite, and empathetic communication.

Practice active listening, confirm details with clients, and always use professional language. Excellent communication not only resolves issues but also enhances the company’s reputation. Clients who feel understood and supported often become repeat customers.

4. Remain Calm Under Pressure and Prioritize Tasks

The travel industry is fast-paced, and pressure is part of daily work. A Reservations Officer must remain calm even when handling multiple urgent bookings, cancellations, or last-minute itinerary changes.

Imagine receiving three urgent requests: confirming a safari lodge, issuing a flight ticket, and rebooking a canceled train journey — all within one hour. Staying composed and prioritizing tasks ensures deadlines are met.

Learn time-blocking techniques, categorize tasks by urgency, and use task management platforms. Employers value individuals who thrive under pressure without compromising accuracy. Remaining calm under pressure is what separates efficient Reservations Officers from overwhelmed ones.

5. Gain In-Depth Knowledge of Travel Products and Destinations

A successful Reservations Officer goes beyond data entry — they act as trusted travel advisors. Understanding destinations, hotels, airlines, and safari packages adds value for clients.

For instance, when a family books a trip to Maasai Mara, suggesting a child-friendly lodge with babysitting services makes their experience smoother. Likewise, recommending the best flight routes or explaining seasonal rates builds credibility.

Research destinations regularly, attend travel expos, and follow tourism industry updates. The more knowledgeable you are about products and destinations, the more confident clients feel in your recommendations.

6. Perfect Time Management and Organizational Skills

Handling multiple bookings daily requires excellent time management. A Reservations Officer must keep track of deadlines for payments, ticketing, and voucher issuance.

Picture forgetting an auto-release deadline for a hotel booking — the reservation cancels automatically, leading to client dissatisfaction. Proper planning prevents such errors.

Use tools like calendars, reminders, and booking trackers to stay organized. Prioritize tasks by deadlines and allocate time for follow-ups. Employers prefer professionals who consistently meet targets while juggling multiple responsibilities.

7. Develop Negotiation Skills with Suppliers

Suppliers such as hotels, airlines, and transport providers are key stakeholders. A skilled Reservations Officer negotiates favorable terms, resolves booking issues, and secures upgrades for clients.

For example, if a flight is canceled, negotiating with the airline for a free date change or compensation builds client trust. Similarly, securing flexible cancellation terms with hotels can save clients money.

Develop a polite but firm negotiation style. Maintain strong supplier relationships by communicating consistently and honoring agreements. Employers value Reservations Officers who not only manage bookings but also optimize value through effective negotiation.

8. Excel in Reporting and Data Management

Beyond making bookings, a Reservations Officer must prepare timely reports for management. Reports may cover booking volumes, cancellations, revenue, and client preferences.

For instance, submitting a weekly report showing an increase in train bookings helps management tailor marketing strategies. Well-presented reports provide insights for better decision-making.

Learn to use Excel for data analysis, pivot tables, and charts. Ensure reports are clear, accurate, and delivered on time. Candidates who combine operational efficiency with data reporting stand out to employers.

9. Show Cultural Sensitivity and Adaptability

Travel businesses serve diverse clients from around the world. As a Reservations Officer, cultural awareness enhances guest experiences.

For example, understanding that Middle Eastern travelers may require halal food or that some guests observe strict prayer times helps you provide better service. Similarly, respecting language barriers and using simple English improves clarity.

Employers prefer professionals who adapt quickly and make every client feel comfortable, regardless of background. Cultural sensitivity is increasingly vital in globalized tourism.

10. Create a Tailored CV and Strong Application Package

To secure a Reservations Officer role, your application must highlight relevant skills. Many candidates submit generic CVs, but tailored applications stand out.

Instead of writing “handled bookings,” specify “processed 40+ daily flight, train, and hotel reservations with 98% accuracy using Amadeus.” Quantifiable achievements show real impact.

Your cover letter should emphasize organizational skills, software expertise, and passion for travel logistics. Demonstrate knowledge of the employer’s services and values. A strong application signals professionalism, making you more likely to be shortlisted.