Essential Job Details

• Position Title: Branch Manager
• Location: Nairobi, Kenya
• Employment Type: Full-Time
• Number of Vacancies: 1
• Salary: KES 120,000 – KES 150,000 Monthly
• Category/Department: Commercial
• Reporting To: CEO/COO
• Application Deadline: 17 September 2025

Introduction

An exceptional branch manager opportunity awaits a dynamic and results-driven professional in Nairobi, ready to lead a high-performing team in the thriving automobile parts industry. This role offers the chance to oversee all aspects of branch operations, from driving sales and profitability to ensuring top-tier customer service and staff development. Designed for experienced leaders with a passion for operational excellence, this branch manager position provides a platform to make a significant impact within a fast-paced retail environment. With a focus on strategic leadership and team empowerment, this role is perfect for Kenyan professionals seeking to advance their careers in a managerial capacity while contributing to organizational success.

About Amex Autoparts Ltd

Amex Autoparts Ltd is a leading supplier of automobile parts and accessories in Kenya, headquartered in Nairobi. With a strong presence across the region, the company serves a diverse clientele, including individual customers, automotive repair shops, and corporate clients. Renowned for its commitment to quality and customer satisfaction, Amex Autoparts Ltd operates multiple showrooms, ensuring a wide range of high-quality products are accessible to meet market demands. The company fosters a culture of innovation and excellence, empowering its team to deliver outstanding service and drive business growth. By joining Amex Autoparts Ltd, you’ll contribute to a respected brand that plays a vital role in Kenya’s automotive industry.

Key Responsibilities

• Drive sales targets by ensuring the branch and its employees consistently meet or exceed set goals, monitoring performance against previous years and industry benchmarks.
• Monitor daily sales team activities, including customer inquiries, follow-up on quotations, and processing sales returns to maintain high operational standards.
• Optimize branch costs through strategic resource allocation, identifying areas to reduce wastage, and reporting on losses, damages, or variances with actionable recommendations.
• Lead daily and weekly team meetings, documenting minutes and sharing them with the CEO/COO to ensure alignment with organizational objectives.
• Conduct performance evaluations for staff, including probation, contract renewals, quarterly and annual appraisals, and promotion assessments, providing objective feedback to enhance team performance.
• Collaborate with the HR Manager to identify staff training needs, address performance gaps, and resolve disciplinary issues promptly and fairly.
• Ensure continuous staff training on product knowledge to enhance sales effectiveness and customer interactions during the branch manager role.
• Maintain a safe showroom environment by regularly checking fire equipment, safety gear, and clear walkways, ensuring compliance with safety regulations.
• Foster a positive and professional work environment, resolving staff conflicts and grievances promptly while upholding company policies and regulations.
• Manage staff schedules, including off days, leave, overtime, and public holidays, to ensure seamless branch operations.
• Delegate tasks effectively to promote team growth, identifying key talent for succession planning and coaching staff on upselling and cross-selling techniques.
• Oversee showroom merchandising, ensuring products are attractively displayed, fully stocked, and well-accessorized to enhance the customer experience.
• Conduct regular floor walks to verify proper product arrangement, address stock-outs, and remove damaged items from display.
• Propose innovative ideas for showroom displays and product requisitions based on market trends and customer preferences.
• Ensure no empty spaces in the showroom by coordinating with procurement to prioritize fast-moving items and manage stock levels.
• Monitor front counter operations, ensuring accurate sales postings, cash handling, invoice processing, and adherence to internal daily notes and end-of-day reporting.
• Oversee showroom facilities, coordinating repairs and maintenance to maintain a professional and functional environment.
• Compile accurate weekly and monthly reports, including sales performance, stock take, footfall, KPI, pending deliveries, and returns, submitting them to management on time.
• Ensure daily cash banking is completed accurately, with no variances, mishandling, or theft, maintaining financial integrity.
• Verify compliance with business permits, licenses, and insurance policies, ensuring timely renewals and proper display at the branch.
• Implement company and HR policies, ensuring all employees adhere to established procedures and seeking clarification when needed.
• Respond promptly to management emails and submit required reports before deadlines to maintain effective communication.
• Monitor the company website daily, recommending upgrades to enhance user experience and functionality.
• Conduct monthly stock take exercises, reporting variances or missing items to management promptly.
• Ensure correct part numbers are displayed with corresponding items and maintain full stock levels to meet customer demand.
• Deliver exceptional customer service by addressing complaints promptly and ensuring staff maintain professional interactions at all times.
• Develop initiatives to enhance the customer shopping experience, sharing successful strategies with other branch managers for potential company-wide implementation.
• Prepare daily footfall reports, customer database updates, sales comparisons, stock-out reports, and debtor follow-ups, submitting them to the relevant stakeholders on time.
• Update management on damaged showroom items weekly, providing reasons and recommendations for resolution.
• Track non-selling items monthly, proposing strategies to improve stock turnover.
• Perform additional duties as assigned by management to support branch and company objectives.

Qualifications and Skills

• Educational Background: Bachelor’s degree in Business Administration, Management, or a related field from a recognized institution.
• Experience: At least two years as an Assistant Branch Manager or Supervisor in a busy retail environment; 3-5 years of team management experience in a similar setting.
• Technical Skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint) for reporting and data analysis.
• Leadership Skills: Proven ability to manage and motivate a team, ensuring high performance and accountability in a branch manager role.
• Analytical Skills: Highly analytical with the ability to monitor sales data, identify trends, and propose cost-saving measures.
• Communication Skills: Excellent oral and written communication skills to interact with staff, customers, and management effectively.
• Problem-Solving: Creative problem-solving skills to address operational challenges and implement effective solutions.
• Decision-Making: Decisive in making informed decisions to drive branch performance and resolve issues promptly.
• Interpersonal Skills: Great interpersonal skills to foster a positive work environment and build strong relationships with staff and customers.
• Attention to Detail: Strong focus on accuracy in reporting, stock management, and compliance with company policies.
• Pressure Management: Ability to work effectively under pressure in a fast-paced retail environment.
• Big Picture Vision: Strategic thinking to align branch operations with company-wide goals.
• Delegation Skills: Effective delegation to empower team members and promote professional growth.
• Customer Service: Expertise in delivering exceptional customer experiences and resolving complaints professionally.
• Product Knowledge: Ability to quickly learn and train others on automotive parts and accessories.
• Time Management: Strong organizational skills to prioritize tasks, meet deadlines, and manage staff schedules.
• Compliance Knowledge: Familiarity with business permits, licenses, and regulatory requirements in a retail setting.
• Preferred Skills: Experience with inventory management systems or CRM software is an advantage.
• Cultural Awareness: Understanding of Kenyan market dynamics to tailor customer interactions and marketing strategies.

Company Culture and Values

Amex Autoparts Ltd fosters a collaborative and results-driven work environment where excellence and innovation are prioritized. The company is committed to empowering its employees through continuous training, mentorship, and opportunities for career advancement. With a focus on accountability and professionalism, Amex Autoparts Ltd encourages its branch manager and team to take ownership of their roles while fostering a culture of respect and teamwork. The organization values diversity and inclusion, ensuring all employees are treated fairly and have equal opportunities to succeed. By emphasizing customer-centricity and operational excellence, Amex Autoparts Ltd creates a workplace where employees are motivated to deliver high-quality service and contribute to the company’s growth in Kenya’s automotive sector.

How to Apply

Apply now for the Branch Manager position. Submit the following documents via the online application portal by 17 September 2025:

• A detailed CV highlighting your education, experience, and relevant skills.
• A cover letter explaining your interest in the branch manager role and how your qualifications align with the position.
  Apply through the official portal: Submit Application. Clearly reference Branch Manager – AMEX-BM-2025-01 in your application. Only shortlisted candidates will be contacted. Amex Autoparts Ltd is an equal opportunity employer, encouraging applications from all qualified individuals, including those from underrepresented groups.

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Tags

branch manager, Nairobi jobs, retail management Kenya, automotive jobs 2025, leadership careers

Extended Content

The branch manager role at Amex Autoparts Ltd is a pivotal leadership position designed for professionals who thrive in dynamic retail environments. As a branch manager, you will oversee all aspects of showroom operations, from driving sales and profitability to fostering a high-performing team. This role is ideal for individuals with a proven track record of meeting targets, managing people, and delivering exceptional customer service. By joining Amex Autoparts Ltd, you’ll have the opportunity to make a significant impact in Kenya’s automotive industry while advancing your career in retail management.

Why Choose This Branch Manager Role?

The branch manager position offers a unique opportunity to lead a team in a fast-paced, customer-focused environment. Unlike many managerial roles, this position combines strategic oversight with hands-on operational responsibilities, allowing you to directly influence branch performance. As a branch manager, you’ll work closely with senior leadership, including the CEO and COO, to align branch activities with company-wide goals. This role also provides a platform to develop advanced leadership skills, from team management to financial analysis, making it a stepping stone to higher-level positions within the organization.

The Role of a Branch Manager in Retail

In the retail sector, a branch manager is responsible for ensuring the smooth operation of all branch activities. This includes driving sales, managing inventory, leading a team, and delivering exceptional customer experiences. At Amex Autoparts Ltd, the branch manager plays a critical role in maintaining the company’s reputation for quality and reliability. You’ll oversee a team of assistant managers, supervisors, cashiers, sales staff, dispatch teams, and storekeepers, ensuring they work cohesively to achieve branch objectives. This branch manager role requires a balance of strategic thinking and operational execution, making it ideal for leaders who thrive under pressure.

Key Responsibilities in Detail

As a branch manager, your responsibilities are diverse and impactful. You’ll be tasked with setting and achieving sales targets, ensuring the branch operates within budget, and optimizing resource allocation to minimize costs. Daily monitoring of sales team activities, such as handling customer inquiries and processing returns, is essential to maintain high operational standards. You’ll also conduct regular performance evaluations, providing constructive feedback to help your team grow and succeed in their roles.

In addition to team management, the branch manager oversees showroom merchandising, ensuring products are attractively displayed and fully stocked. Regular floor walks will help you identify stock-outs, damaged items, or opportunities to improve displays. By staying informed about market trends, you’ll propose new products and strategies to keep the showroom competitive and appealing to customers.

Compliance is another critical aspect of the branch manager role. You’ll ensure that all processes, from cash handling to stock management, adhere to company policies. Timely submission of reports, including footfall, sales performance, and stock take reports, is essential to keep management informed and maintain operational transparency. You’ll also oversee the renewal of business permits and licenses, ensuring the branch remains compliant with regulatory requirements.

Leadership and Team Development

A key component of the branch manager role is leading and developing a high-performing team. You’ll foster a positive work environment where employees feel motivated and supported. By conducting daily and weekly meetings, you’ll keep your team aligned with branch goals and address any challenges promptly. Training staff on product knowledge and sales techniques will enhance their performance and contribute to the branch’s success. As a branch manager, you’ll also identify high-potential employees for future leadership roles, ensuring a strong succession pipeline.

Customer Experience and Service Excellence

Delivering exceptional customer service is at the heart of the branch manager role. You’ll ensure that all customer interactions are professional, timely, and satisfactory, addressing complaints promptly to maintain customer loyalty. By implementing initiatives to enhance the shopping experience, such as creative displays or streamlined processes, you’ll create a memorable experience for customers. Sharing successful strategies with other branch managers will help elevate the company’s overall customer service standards.

Tools and Technologies

As a branch manager, you’ll use a variety of tools to manage operations effectively. Proficiency in Microsoft Office (Word, Excel, PowerPoint) is essential for creating reports and analyzing data. Familiarity with inventory management systems or CRM software is a plus, as these tools help streamline stock control and customer interactions. You’ll also monitor the company website, recommending upgrades to improve user experience and drive online engagement.

Why Nairobi Is Ideal for This Role

Nairobi’s position as Kenya’s economic hub makes it the perfect location for this branch manager role. The city’s vibrant retail sector and diverse customer base provide a dynamic environment for leading a showroom. As a branch manager in Nairobi, you’ll have the opportunity to engage with a wide range of customers, from individual buyers to corporate clients, while contributing to the growth of Amex Autoparts Ltd in a competitive market.

Preparing for Success

To excel as a branch manager, you’ll need to bring a combination of leadership, analytical, and interpersonal skills. Staying organized, meeting deadlines, and maintaining open communication with management are critical to success. By fostering a culture of accountability and collaboration, you’ll create a positive work environment that drives results. The branch manager role also requires adaptability, as you’ll need to navigate changing market conditions and customer expectations.

The Broader Impact

As a branch manager, your work will contribute to the growth of Kenya’s automotive industry by ensuring customers have access to high-quality parts and exceptional service. Your leadership will help Amex Autoparts Ltd maintain its reputation as a trusted supplier, driving economic growth and supporting local businesses. By fostering a motivated team and delivering outstanding customer experiences, you’ll make a lasting impact on the company and its customers.

Career Growth Opportunities

The branch manager role is a gateway to advanced leadership positions within Amex Autoparts Ltd or other retail organizations. By demonstrating strong performance, you’ll position yourself for promotions to regional management or corporate roles. The skills gained in this branch manager position, including team leadership, financial management, and customer service, are highly transferable and valued across industries.

A Day in the Life

A typical day as a branch manager is fast-paced and varied. You might start by reviewing sales reports and setting daily targets for your team. Next, you could conduct a floor walk to ensure the showroom is fully stocked and attractively displayed. Throughout the day, you’ll meet with staff to address performance, resolve conflicts, or provide training. You’ll also interact with customers, handle complaints, and coordinate with vendors to ensure timely deliveries. By the end of the day, you’ll compile reports and communicate updates to management, ensuring the branch operates smoothly.

Final Thoughts

The branch manager role at Amex Autoparts Ltd is an opportunity to lead with impact, drive business success, and advance your career in retail management. With a focus on leadership, customer service, and operational excellence, this position offers a platform to make a meaningful difference in Kenya’s automotive industry. If you’re ready to take on a challenging and rewarding role, apply for this branch manager position today and start shaping the future of retail at Amex Autoparts Ltd.