Essential Job Details

• Position Title: Cash and Trade Processing Analyst
• Location: Nairobi, Kenya
• Employment Type: Full-Time, Hybrid (up to 2 days remote per week)
• Number of Vacancies: 1
• Salary: Competitive, reviewed annually
• Category/Department: Operations – Transaction Services
• Reporting To: Senior Manager, Trade Services
• Application Deadline: Not specified

Exciting Career Opportunity in Cash and Trade Processing Analyst Role in Nairobi

Are you a detail-oriented, results-driven professional seeking an exciting career opportunity in financial operations? This job vacancy is ideal for professionals ready to grow their careers in cash and trade processing analyst roles within a globally respected institution. Based in Nairobi and offering a hybrid work model, this position promises dynamic exposure in a global transaction services environment.

As a Cash and Trade Processing Analyst, you will be stepping into a mission-critical position where your analytical skills, financial acumen, and client service mindset converge to deliver world-class results. This position not only enhances your career trajectory but also enables you to contribute meaningfully to Kenya’s financial ecosystem by supporting global transactions and operational excellence.

This is more than a job; it is a career-defining opportunity in the heart of Africa’s most dynamic financial hub. If you are ready to work with industry experts, gain access to professional development resources, and thrive in a multicultural environment, then this opportunity was designed for you.

About Citi

Citi is a global financial powerhouse with over 200 years of history and presence in more than 160 countries. In Kenya, Citi operates as a significant player in transaction services, investment solutions, and corporate finance. Their footprint across emerging and developed markets alike makes Citi a preferred partner for governments, corporations, institutions, and individuals.

With a mission to enable growth and economic progress, Citi provides a broad range of financial products and services, including consumer banking, corporate and investment banking, securities brokerage, transaction services, and wealth management. Their Nairobi branch supports regional and international operations, providing Kenyan professionals the opportunity to work on global platforms while delivering localized impact.

Citi’s long-standing reputation for integrity, innovation, and leadership continues to make it one of the most desirable employers for professionals seeking purpose-driven work in the financial sector. The company also takes pride in offering continuous training, equal opportunities for growth, and a diverse work environment that reflects its global character.

Key Responsibilities

In this pivotal role, the Cash and Trade Processing Analyst will serve as the bridge between client needs and institutional efficiency. The job scope goes far beyond processing transactions; it includes analytical problem-solving, client relationship management, and cross-departmental collaboration.

• Collaborate closely with Implementations, Sales, Product, and Technical Partners to ensure seamless onboarding of new clients.
• Resolve customer inquiries promptly and professionally by working with product and sales teams.
• Communicate with clients via phone, email, fax, or mail to deliver timely and effective solutions.
• Facilitate regular, proactive contact with managed clients across all segments involved in Trade Operations.
• Manage operational workflow and maintain oversight of the Trade Service Centre’s performance in executing end-to-end transaction processing.
• Investigate and conduct root cause analysis for all inquiries related to managed clients; identify gaps and propose automation and process enhancements to reduce recurring issues.
• Drive improvements in Straight-Through Processing (STP) by educating clients on best documentation practices and reducing discrepancies.
• Organize and lead Client Service Reviews with a strong focus on scorecard metrics and relationship strengthening.
• Represent Citi in senior client engagements and act as the main point of contact for issue escalation and resolution.
• Coordinate with internal teams such as Operations, Sales, Product Management, and Technology to ensure holistic service delivery.
• Enhance internal reporting and data analytics capabilities to help visualize trends, detect service bottlenecks, and present clear data during client meetings.
• Support new initiatives in trade digitization and service innovation by providing feedback, piloting new tools, and testing automation systems.
• Ensure compliance with internal policies and regulatory standards in all client interactions and processing activities.

Qualifications and Skills

Success in this role will require a blend of technical expertise, customer service excellence, and strategic thinking. The ideal candidate for the Cash and Trade Processing Analyst role should have the following qualifications and competencies:

• Bachelor’s degree in Finance, Business Administration, Banking, or a related field.
• Minimum of 5 years experience in trade finance operations or transaction services within a reputable financial institution.
• Advanced proficiency in Microsoft Excel, Word, and other relevant Office applications.
• Strong written and verbal communication skills in English.
• Ability to manage time and prioritize multiple tasks efficiently in a high-pressure environment.
• Exceptional customer service orientation, with a proactive and solutions-driven approach to handling issues.
• Assertive and collaborative, capable of working with cross-functional teams across different time zones.
• Analytical and detail-oriented, able to interpret data and spot trends in client behavior or service issues.
• Multitasking and organizational ability, essential for handling multiple clients, documentation, and transaction queries simultaneously.
• Knowledge of international trade operations, import/export documentation, and trade regulatory environments is highly desirable.
• Proficiency in client relationship management tools, internal banking systems, or trade-specific software is an added advantage.
• Adaptable and tech-savvy, ready to embrace digital transformation initiatives and support remote working conditions.

Company Culture and Values

At Citi, culture is not just a tagline—it is the cornerstone of everything they do. The organization fosters a working environment that values integrity, innovation, and inclusion. Employees are empowered to think globally while acting locally, with the freedom to bring their authentic selves to work.

Citi’s Nairobi office exemplifies the firm’s commitment to flexible working, professional growth, and corporate responsibility. Employees benefit from:

• A hybrid work model, allowing for up to 2 days of remote work per week
• A diverse workforce, with professionals from different cultural, educational, and professional backgrounds
• Structured training and mentorship programs designed to support continuous professional development
• Wellness and benefits packages that support physical, mental, and financial wellbeing
• A strong emphasis on ethical behavior, transparency, and accountability
• Inclusive leadership that ensures every voice is heard and respected in decision-making
• Internal mobility programs that help staff grow their careers across departments and geographies

In short, working at Citi means being part of something bigger than yourself. It means having a meaningful impact on people’s lives while also achieving your personal and professional goals.

How to Apply

Apply now for the Cash and Trade Processing Analyst position and take the first step toward a rewarding career at Citi. To apply:

1. Prepare an up-to-date CV (in English only) that highlights your experience in financial operations, trade services, or client support.
2. Include a brief cover letter that outlines your motivation and suitability for this role.
3. Ensure your documents clearly state the position title and any reference numbers (Job Req ID 25862852).

Click the link below to begin your application:

Apply for the Cash and Trade Processing Analyst Role at Citi →

Early applications are encouraged. Only shortlisted candidates will be contacted. Citi remains committed to diversity, equity, and inclusion in all recruitment processes. Persons with disabilities are encouraged to apply, and reasonable accommodations are available upon request.

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