Essential Job Details

• Position Title: Customer Onboarding Associate
• Location: Nairobi, Kenya
• Employment Type: Full-Time
• Number of Vacancies: 1
• Salary: Confidential
• Category/Department: Customer Service
• Reporting To: Customer Success Manager or Designated Supervisor
• Application Deadline: 20th August 2025
• Reference Number: 745

Introduction

The Customer Onboarding Associate role in Nairobi presents an exciting career opportunity for Kenyan professionals passionate about driving the clean mobility revolution through exceptional customer experiences. This dynamic position with a global leader in battery swapping technology is tailored for individuals eager to ensure seamless onboarding for electric vehicle (EV) users, including individual riders and fleet partners. Based in Nairobi, the Customer Onboarding Associate will conduct on-ground demonstrations, provide training, and resolve issues, directly impacting adoption and satisfaction in Kenya’s emerging EV market. Ideal for those with a customer-centric mindset and a commitment to sustainability, this job vacancy offers a unique chance to contribute to a greener future while advancing your career in a mission-driven startup environment.

About SUN Mobility

SUN Mobility is a global pioneer in battery swapping technology, revolutionizing urban transportation through innovative electric mobility solutions. Headquartered in India, the company operates the world’s largest battery-swapping network, facilitating over 500,000 swaps monthly. Supported by prestigious investors such as Bosch, Vitol, Indian Oil Corporation (IOCL), and Helios Climate, SUN Mobility empowers commercial EV fleets to scale efficiently and sustainably. Their interoperable technology makes EV adoption faster, cheaper, and more accessible, addressing key barriers to clean mobility. As SUN Mobility launches in Kenya, their first African market, they are building a team of dedicated professionals to drive this groundbreaking initiative. Joining SUN Mobility as a Customer Onboarding Associate offers a rare opportunity to shape Kenya’s sustainable transportation future at an early stage.

Key Responsibilities

The Customer Onboarding Associate will ensure a smooth and confident onboarding experience for customers, driving EV adoption and satisfaction. Key duties include:

• Collaborate with internal teams and local partners to onboard new customers, including individual owners, fleet partners, and drivers.
• Conduct training sessions for riders and fleets on battery-swapping usage, safety protocols, app functionality, and service procedures.
• Deliver live product demonstrations and onboarding sessions at hubs, partner locations, or fleet offices to showcase SUN Mobility’s technology.
• Support customers with onboarding documentation, registration, smart network onboarding, and account activation processes.
• Coordinate with field and engineering teams to troubleshoot and resolve technical issues during early usage.
• Ensure customer comfort and confidence with SUN Mobility’s batteries, stations, and swap process, monitoring early usage.
• Guide riders and fleet operators to maximize the benefits of the battery swapping platform.
• Collaborate with OEM partners, fleet managers, and internal teams to align onboarding with deployment timelines.
• Collect user feedback and insights to refine onboarding processes and inform product enhancements.
• Maintain detailed records of activations, issues, and follow-ups, reporting key metrics regularly.
• Champion user success by acting as a bridge between customer needs and internal operations.
• Monitor customer satisfaction metrics to ensure high retention and positive experiences.
• Facilitate community engagement events to promote battery swapping technology.
• Assist in developing training materials and resources for customers and partners.
• Resolve customer inquiries promptly to maintain high service quality.
• Promote SUN Mobility’s mission of clean mobility through customer interactions.

Qualifications and Skills

To succeed as a Customer Onboarding Associate, candidates must meet the following requirements:

• Bachelor’s degree or Diploma in Automobile Engineering, Mechanical Engineering, or a related field from a recognized institution.
• Minimum of four years’ experience in customer onboarding, field service, EV operations, or customer-facing technical roles.
• Prior experience working with riders, drivers, mechanics, or fleet operators is a strong advantage.
• Familiarity with electric vehicles (EVs), battery technology, or 2W/3W vehicle systems is highly desirable.
• Demonstrated ability to manage field activations and train users on technical products.
• Strong communication skills to simplify technical concepts for diverse audiences, including riders and fleet operators.
• Effective teaching skills to deliver engaging and accessible training sessions.
• Hands-on, field-oriented mindset with high attention to detail and customer empathy.
• Quick problem-solving abilities with a proactive, get-it-done attitude.
• Self-driven and accountable, thriving in a startup environment with ambiguity.
• Collaborative and adaptable, able to work across teams, locations, and partner ecosystems.
• Proficiency in Microsoft Office Suite, including Word for documentation, Excel for data tracking, and PowerPoint for presentations.
• Basic knowledge of CRM tools for managing customer interactions and onboarding progress.
• Fluency in English for effective communication; proficiency in Swahili is an advantage for local engagement.
• Passion for clean mobility and sustainable technology solutions.
• Ability to work in field conditions, including travel to hubs and partner locations.

Company Culture and Values

SUN Mobility fosters a dynamic, innovative, and collaborative work environment, driven by a shared passion for clean mobility and sustainability. As a global startup, the company values entrepreneurial spirit, adaptability, and accountability, empowering the Customer Onboarding Associate to take initiative in a fast-paced setting. Employees benefit from continuous learning, cross-functional collaboration, and global exposure, working alongside teams in India and other markets. SUN Mobility is committed to diversity, inclusion, and environmental responsibility, creating opportunities for staff to grow while contributing to a greener future. The company’s flat hierarchy and problem-solving ethos make it an ideal workplace for self-starters eager to shape Kenya’s clean mobility landscape.

How to Apply

Apply now for the Customer Onboarding Associate position. Candidates must submit the following documents online by 20th August 2025 through the following link: Apply for Customer Onboarding Associate:

• Updated Curriculum Vitae (CV) highlighting relevant experience and achievements
• Cover letter detailing your interest in the Customer Onboarding Associate role and alignment with SUN Mobility’s mission
• Copies of academic certificates and professional certifications
• Any relevant testimonials or recommendation letters

Send your application to the provided link, ensuring the subject line reads: Customer Onboarding Associate (Ref: 745). SUN Mobility is an equal opportunity employer, and only shortlisted candidates will be contacted. Flexi Personnel does not charge candidates for job placement.

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Customer Onboarding Associate, battery swapping technology jobs, EV customer service careers, Nairobi startup jobs, clean mobility vacancies

Why Choose a Career as a Customer Onboarding Associate with SUN Mobility?

The Customer Onboarding Associate role at SUN Mobility offers a unique opportunity to drive Kenya’s clean mobility revolution by ensuring seamless customer experiences. As the company launches its first African market, the Customer Onboarding Associate will be the face of SUN Mobility, building trust with individual riders and fleet partners. This position is ideal for professionals passionate about customer service, sustainable technology, and hands-on fieldwork. With global backing from industry leaders like Bosch and Vitol, SUN Mobility provides a platform for significant career growth and impact in a high-demand sector.

The Role of Customer Onboarding in EV Adoption

The Customer Onboarding Associate plays a critical role in driving EV adoption by ensuring customers are confident and comfortable with SUN Mobility’s battery swapping technology. Key contributions include:

• Building Trust: Guiding customers through the onboarding process to foster confidence in EV solutions.
• Driving Adoption: Training riders and fleets to maximize the benefits of battery swapping.
• Enhancing Satisfaction: Resolving issues promptly to ensure positive customer experiences.
• Supporting Growth: Collecting feedback to improve onboarding processes and product offerings.

As a Customer Onboarding Associate, you will directly impact SUN Mobility’s success in Kenya by ensuring customer satisfaction and retention.

The Impact of Battery Swapping Technology

Battery swapping technology is transforming electric mobility by addressing key barriers to EV adoption. SUN Mobility’s interoperable system offers:

• Speed: Battery swaps take minutes, compared to hours for traditional charging.
• Affordability: Reduces upfront costs for riders and fleet operators.
• Sustainability: Promotes clean energy, reducing carbon emissions in urban areas.
• Scalability: Supports large-scale commercial fleets with efficient infrastructure.

The Customer Onboarding Associate will introduce this technology to Kenyan customers, driving adoption and satisfaction in a rapidly growing market.

Kenya’s Emerging EV Market

Kenya is poised to become a leader in electric mobility in Africa, driven by several key factors:

• Urban Demand: Growing need for sustainable transport solutions in cities like Nairobi.
• Government Support: Policies and incentives promoting clean energy and EV infrastructure.
• Private Sector Investment: Increasing interest in EV technology from global and local investors.
• Environmental Awareness: Rising demand for eco-friendly alternatives to fossil fuels.

The Customer Onboarding Associate will leverage these trends to ensure successful onboarding and market penetration for SUN Mobility.

Skills for Success

To excel as a Customer Onboarding Associate, candidates must demonstrate:

• Communication and Teaching: Simplifying technical concepts for diverse audiences, from boda boda riders to fleet managers.
• Customer Empathy: Understanding and addressing customer needs to build trust and confidence.
• Problem-Solving: Resolving technical issues quickly with a proactive, hands-on approach.
• Field-Oriented Mindset: Thriving in on-ground environments, including hubs and partner locations.
• Collaboration: Working effectively with internal teams and external partners to deliver seamless onboarding.

These skills will enable the Customer Onboarding Associate to deliver exceptional customer experiences and drive EV adoption in Kenya.

Career Growth Opportunities

The Customer Onboarding Associate role offers significant potential for career advancement within SUN Mobility and the broader EV sector:

• Leadership Roles: Progress to Customer Success Manager, Operations Lead, or Field Service Manager positions.
• Global Exposure: Collaborate with SUN Mobility’s teams in India and other international markets.
• Specialization: Focus on areas like EV operations, customer experience, or technical support.
• Industry Impact: Shape the future of clean mobility in Kenya and across Africa.

This position serves as a launchpad for professionals aiming to grow in the rapidly expanding electric mobility industry.

Challenges and Opportunities in Customer Onboarding

The Customer Onboarding Associate will navigate a unique set of challenges and opportunities in this role:

• Challenges:
• Technical Issues: Resolving customer-facing technical challenges during onboarding, such as app functionality or battery swap errors.
• Diverse Audiences: Training users with varying levels of technical knowledge, from individual riders to large fleet operators.
• Startup Dynamics: Operating in a fast-paced, ambiguous environment typical of a global startup.
• Opportunities:
• Customer Impact: Building trust and driving EV adoption among early users in Kenya.
• Market Growth: Contributing to SUN Mobility’s expansion in a high-potential market.
• Skill Development: Gaining expertise in EV operations, customer service, and technical support through hands-on experience.

By addressing these challenges strategically, the Customer Onboarding Associate can unlock significant opportunities to drive impact and advance their career.

Preparing for the Customer Onboarding Associate Role

To stand out as a candidate for the Customer Onboarding Associate position, consider the following preparation steps:

1. Tailor Your Application: Highlight relevant experience in customer onboarding, field service, or EV operations, emphasizing measurable achievements.
2. Craft a Compelling Cover Letter: Showcase your passion for clean mobility and your ability to deliver exceptional customer experiences.
3. Enhance Relevant Skills: Take online courses in EV technology, customer service, or technical training to strengthen your expertise.
4. Research the Market: Gain a deep understanding of Kenya’s mobility sector, EV trends, and SUN Mobility’s battery swapping technology.
5. Build Your Network: Connect with professionals in the electric mobility, customer service, or sustainability sectors to broaden your industry knowledge.

These steps will enhance your candidacy and prepare you for the demands of the Customer Onboarding Associate role.

The Role of Technology in Customer Onboarding

SUN Mobility leverages cutting-edge technology to enhance the customer onboarding process, and the Customer Onboarding Associate will utilize these tools to deliver exceptional experiences:

• Battery Swapping Stations: Enable rapid and efficient battery exchanges for 2W/3W vehicles, simplifying the user experience.
• Mobile Applications: Provide user-friendly interfaces for account management, swap tracking, and service requests.
• Customer Relationship Management (CRM) Systems: Track customer interactions, onboarding progress, and issue resolution.
• Internet of Things (IoT) Integration: Ensure seamless battery tracking and system performance for reliable operations.

By leveraging these technologies, the Customer Onboarding Associate will ensure smooth and effective onboarding, driving customer satisfaction and retention.

Community Impact of Clean Mobility

SUN Mobility’s entry into Kenya as part of its clean mobility initiative will have a profound impact on local communities, and the Customer Onboarding Associate will play a key role in these outcomes:

• Reducing Carbon Emissions: Promoting cleaner air in urban areas like Nairobi by facilitating EV adoption.
• Creating Economic Opportunities: Supporting jobs in customer service, operations, and technical support within the EV ecosystem.
• Enhancing Accessibility: Making EVs affordable and accessible for boda boda riders, small businesses, and fleet operators.
• Supporting Sustainable Development: Aligning with Kenya’s environmental and economic goals to foster a greener future.

Through effective onboarding, the Customer Onboarding Associate will drive these community benefits, contributing to sustainable urban transportation.

Why Nairobi for the Customer Onboarding Associate Role?

Nairobi is an ideal location for the Customer Onboarding Associate role due to its strategic and dynamic environment:

• Urban Hub Status: Nairobi is a growing market for electric mobility, with increasing demand for sustainable transport solutions.
• Innovation Ecosystem: The city hosts startups, NGOs, government agencies, and international organizations, fostering collaboration and innovation.
• Strategic Position: Nairobi serves as a gateway to East Africa’s mobility market, offering regional influence.
• Dynamic Environment: A vibrant, multicultural city that supports professional networking and community engagement.

This role positions the Customer Onboarding Associate at the heart of Kenya’s clean mobility revolution, with opportunities to make a significant impact.

Tips for a Successful Application

To secure the Customer Onboarding Associate position, candidates should follow these application tips to ensure a competitive edge:

• Apply Online Promptly: Submit your application by 20th August 2025 via Apply for Customer Onboarding Associate.
• Highlight Relevant Achievements: Include measurable outcomes, such as successful customer onboarding experiences or training programs delivered.
• Tailor Your CV and Cover Letter: Align your application materials with SUN Mobility’s mission and the Customer Onboarding Associate role requirements.
• Ensure Completeness: Submit all required documents, including CV, cover letter, certificates, and testimonials, to avoid disqualification.
• Avoid Payments: Never pay for any part of the recruitment process, as Flexi Personnel does not charge candidates for job placement.

A polished and timely application will position you as a top candidate for the Customer Onboarding Associate role.

The Future of Clean Mobility in Kenya

Kenya’s clean mobility sector is poised for exponential growth, driven by several key trends that the Customer Onboarding Associate will leverage:

• Increasing EV Adoption: Growing demand for two-wheeler (2W) and three-wheeler (3W) electric vehicles in urban and peri-urban areas.
• Government Incentives and Policies: Supportive regulations and incentives promoting clean energy and EV infrastructure development.
• Private Sector Investment: Rising interest from global and local investors in Kenya’s EV ecosystem, fueling innovation and growth.
• Environmental Awareness: Increasing public demand for eco-friendly transportation alternatives to reduce carbon footprints.

The Customer Onboarding Associate will play a pivotal role in shaping this future, ensuring seamless customer onboarding and driving SUN Mobility’s success in Kenya’s EV market.

The Global Impact of SUN Mobility

SUN Mobility’s mission extends beyond Kenya, contributing to global sustainability goals, and the Customer Onboarding Associate will be part of this broader impact:

• Carbon Emission Reduction: Scaling EV adoption to reduce greenhouse gas emissions worldwide.
• Innovation Leadership: Pioneering battery swapping technology as a global standard for electric mobility.
• Economic Empowerment: Creating jobs and infrastructure in emerging markets like Kenya.
• Scalable Solutions: Enabling commercial fleets to adopt EVs efficiently across regions.

By ensuring customer success, the Customer Onboarding Associate will contribute to these global outcomes, creating a lasting legacy in clean mobility.

Training and Development Opportunities at SUN Mobility

SUN Mobility is committed to supporting the professional growth of the Customer Onboarding Associate through comprehensive training and development opportunities:

• On-the-Job Training: Gain hands-on experience in customer onboarding, EV operations, and technical support in a fast-paced startup environment.
• Mentorship Programs: Receive guidance from global leaders and industry experts to enhance your skills and career trajectory.
• Professional Development: Lead projects, attend industry events, and build expertise in customer service and clean mobility.
• Global Collaboration: Work with SUN Mobility’s teams in India and other markets to share best practices and drive innovation.

These opportunities ensure the Customer Onboarding Associate grows professionally while contributing to SUN Mobility’s mission of sustainable transportation.

Community Engagement and Customer Success

Community engagement is a cornerstone of the Customer Onboarding Associate role, fostering trust and adoption among Kenyan users:

• Educating Stakeholders: Raise awareness about the benefits of battery swapping technology through training and demonstrations.
• Supporting Local Riders: Provide hands-on support to boda boda riders and small fleet operators to ensure seamless EV adoption.
• Promoting Sustainability: Align with community environmental goals to drive support for clean mobility initiatives.

These efforts will build trust, enhance customer satisfaction, and drive long-term adoption of SUN Mobility’s technology in Kenya.

Overcoming Barriers to EV Adoption

The Customer Onboarding Associate will address key barriers to EV adoption in Kenya, ensuring a smooth transition for customers:

• Technical Challenges: Resolve issues related to battery swapping, app functionality, or station operations with support from engineering teams.
• User Awareness: Educate customers about the benefits of EVs and battery swapping to overcome skepticism or lack of familiarity.
• Accessibility: Ensure onboarding processes are user-friendly and accessible to diverse groups, including individual riders and large fleets.

By tackling these barriers, the Customer Onboarding Associate will accelerate Kenya’s transition to clean mobility, driving widespread adoption.

Economic Benefits of Clean Mobility in Kenya

SUN Mobility’s entry into Kenya will generate significant economic benefits, and the Customer Onboarding Associate will contribute to these outcomes:

• Job Creation: Support roles in customer service, operations, and technical support within the EV ecosystem.
• Local Investment: Attract funding for EV infrastructure, such as battery swapping stations, boosting economic activity.
• Small Business Empowerment: Enable boda boda riders and small fleet operators to adopt EVs affordably, enhancing their livelihoods.

These economic impacts will strengthen Kenya’s position as a leader in clean mobility, with the Customer Onboarding Associate playing a central role.

Building Customer Trust and Retention

Building trust is critical for the Customer Onboarding Associate, achieved through:

• Clear and Effective Training: Ensure customers understand the battery swapping process and app functionality.
• Prompt Issue Resolution: Address technical or operational challenges quickly to maintain customer confidence.
• Continuous Feedback Collection: Use customer insights to improve onboarding processes and enhance user experiences.

This focus on trust will drive customer retention and satisfaction, positioning SUN Mobility for long-term success in Kenya.

The Role of Fieldwork in Customer Onboarding

Fieldwork is a key component of the Customer Onboarding Associate role, involving hands-on engagement with customers:

• On-Ground Demonstrations: Showcase battery swapping technology at hubs, partner locations, and fleet offices to build confidence.
• Direct Customer Support: Assist riders and fleets in real-world settings to ensure smooth adoption.
• Community Engagement: Build relationships with local stakeholders, including boda boda associations and small businesses.

This field-oriented approach ensures the Customer Onboarding Associate delivers impactful, customer-centric experiences that drive EV adoption.

The Importance of Customer Feedback

Customer feedback is essential for the Customer Onboarding Associate to refine processes and enhance product offerings:

• Gathering Insights: Collect feedback from riders and fleets to identify pain points and opportunities.
• Improving Onboarding: Use insights to streamline documentation, training, and support processes.
• Informing Product Enhancements: Share feedback with product teams to align offerings with customer needs.

This feedback loop will ensure continuous improvement and customer satisfaction, strengthening SUN Mobility’s market position.

The Strategic Role of the Customer Onboarding Associate

The Customer Onboarding Associate is a strategic role that bridges customer needs and operational success:

• Driving Adoption: Ensure customers are confident in using SUN Mobility’s technology, leading to higher adoption rates.
• Enhancing Retention: Deliver exceptional onboarding experiences to retain customers and build loyalty.
• Supporting Market Growth: Contribute to SUN Mobility’s expansion by fostering positive customer relationships.

This strategic role positions the Customer Onboarding Associate as a key driver of SUN Mobility’s success in Kenya.

Conclusion

The Customer Onboarding Associate role at SUN Mobility in Nairobi is a transformative opportunity to drive Kenya’s clean mobility revolution through exceptional customer experiences. With a competitive salary, global exposure, and a mission-driven environment, this position is ideal for professionals passionate about customer service and sustainability. Join SUN Mobility to shape the future of electric mobility in Africa. Apply by 20th August 2025 to seize this career opportunity and make a lasting impact on Kenya’s urban transportation landscape.