Essential Job Details

• Position Title: ICT Assistant
• Location: Athi River, Kenya
• Employment Type: Permanent
• Number of Vacancies: 1
• Salary: KES 50,000 – KES 70,000 Monthly (Estimated based on market research from reputable sources: PayScale and Glassdoor for ICT assistant roles in Kenya’s manufacturing sector)
• Category/Department: Information Technology
• Reporting To: IT Manager / Systems Administrator
• Application Deadline: Not specified (apply as soon as possible)
• Reference Number: MRMICT10.09.2025

Introduction

An exciting ICT assistant opportunity awaits a skilled and proactive professional at Mabati Rolling Mills Limited in Athi River, Kenya, to provide critical desktop maintenance and ICT support, ensuring seamless operation, security, and reliability of the company’s computing and communication systems. This permanent role is designed for individuals with a strong hardware background and at least three years of relevant experience, offering a chance to contribute to a leading steel manufacturing firm’s IT infrastructure. The ICT assistant will troubleshoot technical issues, maintain equipment inventories, and collaborate with system administrators to enhance operational efficiency. By joining Mabati Rolling Mills Limited, you’ll support a dynamic manufacturing environment, leveraging your technical expertise to drive innovation and maintain robust IT systems.

About Mabati Rolling Mills Limited

Mabati Rolling Mills Limited (MRM), a flagship company of the Safal Group, is a leading manufacturer of steel products, including roofing sheets, cladding, and structural steel, based in Athi River, Kenya. Serving East Africa’s construction and industrial sectors, MRM is renowned for its commitment to quality, sustainability, and innovation. The company integrates advanced technology and lean manufacturing principles to deliver high-value products to diverse clients, from residential builders to large infrastructure projects. MRM fosters a collaborative, results-driven culture that emphasizes employee-centric values, safety, and continuous improvement, making it an ideal workplace for an ICT assistant to contribute to IT excellence while supporting the company’s operational goals in a competitive industry.

Key Responsibilities

• Perform on-site analysis, diagnosis, and resolution of desktop and communication equipment issues for end-users, implementing corrective solutions, including off-site repairs for remote users, in the ICT assistant role.
• Collaborate with system administrators to ensure efficient operation of the company’s desktop computing environment, minimizing downtime and enhancing productivity.
• Prepare tests and applications to monitor desktop performance, generating performance statistics and reports to inform system improvements.
• Develop and maintain a comprehensive inventory of monitors, keyboards, hard drives, modems, network cards, and other IT components and equipment.
• Document instances of desktop equipment or component failure, repair, installation, and removal accurately for traceability and maintenance planning.
• Ensure the security of desktops, laptops, communication lines, and equipment through routine audits, log analysis, backups, and identification of potential IT infrastructure issues.
• Conduct regular hardware maintenance to prevent failures and extend equipment lifespan.
• Support end-users by providing timely technical assistance for software and hardware queries.
• Monitor network performance to identify bottlenecks and escalate issues to system administrators.
• Implement security protocols, such as updating antivirus software and ensuring firewall configurations.
• Assist in setting up new workstations, installing software, and configuring hardware for new employees.
• Maintain backup systems to protect critical data and ensure recovery in case of failures.
• Coordinate with external vendors for equipment repairs or replacements when necessary.
• Update IT documentation, including user manuals and troubleshooting guides, for internal use.
• Perform periodic software updates and patches to keep systems secure and operational.
• Support remote users by guiding them through troubleshooting steps via phone or remote access tools.
• Track IT asset lifecycles to recommend timely upgrades or replacements.
• Participate in IT project rollouts, such as system upgrades or new software deployments.
• Conduct user training on basic IT tools and best practices to enhance system usage.
• Monitor compliance with IT policies and report violations for corrective action.
• Assist in disaster recovery planning by testing backup systems regularly.
• Respond to on-call requests for urgent IT issues outside standard hours.
• Analyze system logs to detect patterns of errors or potential security threats.
• Support the integration of new hardware into existing IT infrastructure seamlessly.
• Maintain a clean and organized IT inventory storage area for efficient access.
• Provide input on IT budget planning for hardware and software needs.
• Collaborate with other departments to support technology-driven initiatives.
• Ensure all IT activities align with company safety and operational standards.
• Report performance metrics to IT leadership for continuous improvement.
• Identify opportunities for process automation to enhance IT efficiency.
• Support audits by providing accurate records of IT assets and maintenance activities.

Qualifications and Skills

• Education: Bachelor’s Degree in Information Technology, Computer Science, or a related field from a recognized institution; Professional Certification (e.g., CompTIA A+, Cisco CCNA) is an added advantage for the ICT assistant role.
• Experience: Minimum 3 years of relevant working experience in IT support; at least 1 year in a similar ICT assistant role within the manufacturing industry.
• Hardware Background: Strong mechanical aptitude and hands-on experience with hardware maintenance and troubleshooting.
• Communication Skills: Excellent communication and interpersonal skills to interact with end-users and team members effectively.
• ICT Expertise: Expert ICT skills, including proficiency in diagnosing hardware and software issues.
• Problem-Solving: Strong problem-solving and analytical skills to resolve technical issues efficiently.
• Customer Service: Strong customer service skills to address end-user needs professionally.
• Innovation: Innovativeness and creativeness in finding solutions to IT challenges.
• Teamwork: Ability to work as a team player in a collaborative IT environment.
• Project Management: Planning and organizing skills to manage tasks and meet deadlines.
• Computer Literacy: Proficiency in MS Office packages (Word, Excel, PowerPoint) and IT software applications for documentation and troubleshooting.
• Personality Traits: Positive, employee-centric, fast-paced, achievement-oriented, energetic, enthusiastic, self-motivated, and focused.
• Work Requirements: Ability to work beyond standard hours and participate in an on-call schedule for urgent IT issues.
• Time Management: Strong time management and organizational skills to handle multiple priorities.
• Customer Interaction: Ability to interact professionally and address customers’ security needs.
• PC Skills: Competence in electronic email, personal scheduling, word processing, and electronic spreadsheets.
• Preferred Skills: Familiarity with manufacturing-specific IT systems and lean IT practices.
• Adaptability: Flexibility to adapt to changing technology and operational needs.
• Attention to Detail: Precision in documenting and tracking IT assets and issues.

Company Culture and Values

Mabati Rolling Mills Limited cultivates a collaborative and employee-centric work culture that prioritizes innovation, safety, and operational excellence in the manufacturing sector. As part of the Safal Group, MRM values sustainability, quality, and continuous improvement, integrating lean principles to drive efficiency. The company fosters a team-oriented environment, encouraging collaboration across departments to support technological and business goals. With a focus on professional development, MRM empowers employees to grow through training and hands-on experience. The culture emphasizes integrity, customer focus, and results-driven performance, making it an ideal setting for an ICT assistant to contribute to IT reliability while advancing in a dynamic industry leader.

How to Apply

Apply now for the ICT Assistant position. Submit the following documents via the official portal, referencing MRMICT10.09.2025:

• A detailed CV and cover letter highlighting your education, experience, and skills.
  Apply through the official portal: Submit Application. Only shortlisted candidates will be contacted. Mabati Rolling Mills Limited is an equal opportunity employer, encouraging applications from all qualified individuals, including those from underrepresented groups.

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Tags

ICT assistant, Athi River jobs, IT support Kenya, manufacturing IT 2025, technical support careers

Extended Content for Depth and Context

The ICT assistant role at Mabati Rolling Mills Limited is a pivotal position within the IT department, designed to ensure the reliability and security of computing and communication systems in a leading steel manufacturing environment. Based in Athi River, this permanent role involves hands-on troubleshooting, inventory management, and collaboration with system administrators to support end-users across the organization. With a focus on hardware maintenance and customer service, the ICT assistant will play a critical role in maintaining operational continuity, making it an ideal opportunity for IT professionals with three years of experience seeking to grow in a dynamic manufacturing setting.

Why Choose This ICT Assistant Role?

The ICT assistant position offers a unique blend of technical and customer-facing responsibilities, providing hands-on experience in a high-impact manufacturing environment. Unlike general IT roles, this position emphasizes hardware expertise and direct end-user support, ensuring critical systems remain operational. Mabati Rolling Mills Limited’s commitment to lean principles and innovation creates opportunities for skill development, with potential growth into advanced IT roles. The permanent nature of the job and supportive culture make it an excellent choice for Athi River-based professionals looking to build a stable career in IT support.

The Role in Manufacturing IT

In a manufacturing context like MRM, the ICT assistant ensures that desktops, laptops, and communication systems support production and administrative functions without disruption. You’ll diagnose hardware and software issues, maintain IT inventories, and secure systems through audits and backups. This role supports lean manufacturing by minimizing downtime, ensuring technology aligns with operational goals like safety and efficiency, and directly impacts the company’s ability to deliver quality steel products.

Technical Responsibilities in Detail

As an ICT assistant, you’ll perform on-site troubleshooting for desktop issues, such as hardware failures or software glitches, implementing solutions promptly. Collaboration with system administrators ensures the computing environment is optimized, while performance tests and reports identify areas for improvement. Maintaining an inventory of IT components prevents shortages, and detailed documentation tracks repairs and installations. Security tasks, like log analysis and backups, protect against data loss and cyber threats, ensuring system reliability.

Customer Service and End-User Support

The ICT assistant role requires a strong customer service orientation, addressing end-user queries professionally. You’ll guide staff through technical issues, set up workstations, and train users on tools, enhancing productivity. For remote users, you’ll provide off-site support via phone or remote access, ensuring consistent service across locations. This focus on customer satisfaction builds trust and supports MRM’s employee-centric culture.

Hardware and Mechanical Aptitude

A strong hardware background is essential for the ICT assistant, requiring mechanical aptitude to diagnose and repair components like hard drives and network cards. You’ll handle physical installations, upgrades, and maintenance, ensuring equipment durability in a manufacturing setting. Familiarity with tools and diagnostic software enhances your ability to resolve issues efficiently.

Security and Compliance

Ensuring IT security is a core duty for the ICT assistant. Routine audits, log analysis, and backups protect against breaches, while compliance with company policies and industry standards safeguards assets. Identifying potential infrastructure issues proactively prevents disruptions, aligning with MRM’s focus on operational excellence.

A Day in the Life

A typical day as an ICT assistant begins with checking support tickets and resolving urgent desktop issues. Mid-morning might involve inventory updates or setting up a new workstation. Afternoons include performance testing, log analysis, or vendor coordination for repairs. You may train staff on MS Office or respond to on-call requests after hours. The day ends with documenting activities and planning for upcoming tasks, ensuring continuous IT support.

Why Athi River Is Ideal

Athi River’s industrial hub status makes it perfect for the ICT assistant role, with MRM’s plant offering a modern IT environment. Proximity to Nairobi ensures access to vendors and resources, while the area’s manufacturing focus supports career networking in tech-driven industries.

Preparing for Success

To excel as an ICT assistant, strengthen hardware troubleshooting skills through practice and pursue certifications like CompTIA A+. Master MS Office and IT software, and develop customer service skills via role-playing. Highlight three years of IT experience in your CV, emphasizing manufacturing exposure.

The Broader Impact

As an ICT assistant, your work ensures uninterrupted IT operations, supporting MRM’s production of steel products that drive construction and economic growth. Reliable systems enhance employee productivity and customer satisfaction, contributing to Kenya’s industrial landscape.

Career Growth Opportunities

The ICT assistant role can lead to positions like IT support specialist or systems administrator, with training in advanced tools. MRM’s focus on development offers pathways to leadership in manufacturing IT.

Challenges and Solutions

Challenges include urgent after-hours issues—manage with efficient scheduling. Complex hardware failures? Use diagnostic tools and vendor support. User errors? Provide proactive training. These strategies ensure success.

Industry Trends in IT Support

The ICT assistant field is evolving with automation and cloud-based tools, but hardware expertise remains critical in manufacturing. Cybersecurity and IoT integration are growing, offering skill-building opportunities.

Final Thoughts

The ICT assistant role at Mabati Rolling Mills Limited is a gateway to IT excellence in manufacturing. With technical impact and growth potential, it’s ideal for Athi River professionals. Apply now to join a leader in steel production.

Salary Estimate: KES 50,000–70,000 monthly, estimated based on market research from reputable sources PayScale (average KSh 473,000 annually or ~KSh 39,417 monthly, adjusted for manufacturing) and Glassdoor (Nairobi IT support averages ~KSh 55,000 monthly, scaled for 3 years experience).