Essential Job Details

• Position Title: ICT Officer
• Location: Kitengela, Kajiado County, Kenya
• Employment Type: Full-Time, Onsite
• Number of Vacancies: 1
• Salary: KES 30,000 – KES 50,000 Monthly (Confirmed via job listing on MyJobMag and Careerjet)
• Category/Department: ICT / Computer
• Reporting To: IT Manager or Operations Supervisor
• Application Deadline: Not specified (apply as soon as possible)

Introduction

A pivotal ICT Officer opportunity awaits at EBK Headwear and Apparel Epz Co. Ltd in Kitengela, Kenya, for a skilled and driven IT Support Engineer eager to maintain robust IT systems in a global manufacturing environment. Posted on 21 August 2025, this full-time, onsite role focuses on desktop operations, system administration, and seamless IT support for a leading headwear and apparel manufacturer. As an ICT Officer, you will manage networks, troubleshoot hardware and software issues, and support the Manufacturing Execution Support System (MESS), contributing to EBK’s reputation for excellence. Ideal for candidates with a Bachelor’s degree in Computer Science or IT and 1–3 years of MESS system experience, this ICT Officer role offers a competitive salary and a collaborative workplace to grow in Kenya’s industrial hub.

About EBK Headwear and Apparel Epz Co. Ltd

EBK Headwear and Apparel Epz Co. Ltd, part of Everbright Industry Group (Hong Kong) Co., Limited, is a premier manufacturer of headwear, accessories, and apparel for global brands. With over two decades of expertise, EBK excels in design, development, and production, operating from Kitengela’s Export Processing Zone (EPZ). The company values its people as the cornerstone of its success, fostering a dynamic and collaborative culture that emphasizes craftsmanship and innovation. EBK’s commitment to quality drives its partnerships with top-tier brands, making it a leader in the manufacturing sector. For an ICT Officer, EBK offers a platform to apply technical skills in a high-stakes environment, supporting global operations while advancing IT infrastructure in Kenya’s growing industrial landscape.

Key Responsibilities

• Provide computer administration and maintenance support to ensure seamless desktop operations in the ICT Officer role.
• Manage printers, networks, and infrastructure to support manufacturing processes efficiently.
• Perform basic and advanced network troubleshooting to resolve connectivity issues swiftly.
• Set up, configure, and maintain servers, routers, and switches for stable IT systems.
• Configure switches to optimize network performance and ensure operational reliability.
• Draft and maintain Standard Operating Procedures (SOPs), documentation, and technical manuals for IT processes.
• Troubleshoot hardware and software issues promptly to minimize downtime in production.
• Collaborate with team members, offering technical guidance to staff on IT queries.
• Support and troubleshoot MESS system operations to ensure smooth manufacturing execution.
• Monitor network performance, proactively addressing bottlenecks to maintain efficiency.
• Implement security protocols to protect IT systems and sensitive manufacturing data.
• Conduct regular maintenance checks on servers and hardware to prevent system failures.
• Document IT incidents and resolutions to build a comprehensive knowledge base.
• Train staff on basic IT tools to enhance operational productivity and system usage.
• Ensure compliance with company IT policies and manufacturing industry standards.
• Update software and apply patches to keep systems secure and up to date.
• Coordinate with vendors for hardware repairs or network upgrades as needed.
• Analyze system logs to identify recurring issues and propose long-term solutions.
• Maintain an inventory of IT equipment, ensuring availability of critical spares.
• Participate in IT project planning, such as system upgrades or network expansions.
• Respond to helpdesk tickets promptly, prioritizing urgent issues to reduce disruptions.
• Test network configurations to ensure compatibility with manufacturing systems.
• Report on IT system performance to management for strategic decision-making.
• Support remote access solutions for staff working offsite when required.
• Ensure robust backup and disaster recovery processes are in place and tested.
• Integrate new technologies to enhance manufacturing workflows and efficiency.
• Manage user accounts, including permissions and access controls, securely.
• Monitor cybersecurity threats and implement measures to safeguard data.
• Contribute to process improvements by suggesting IT enhancements for operations.
• Engage in cross-departmental collaboration to align IT support with production goals.

Qualifications and Skills

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, essential for the ICT Officer role.
• Experience: 1–3 years of hands-on experience in desktop operations and maintenance, with expertise in MESS system operations.
• Technical Proficiency: Strong skills in computer and printer administration, network management, and server maintenance.
• Network Knowledge: Proficiency in TCP/IP protocols, routing, and switching, with experience configuring network devices.
• Troubleshooting: Excellent ability to diagnose and resolve hardware and software issues efficiently.
• Documentation: Competence in drafting SOPs, technical manuals, and maintaining detailed records.
• Communication: Strong interpersonal skills to guide staff and collaborate effectively.
• MESS Expertise: Hands-on experience with Manufacturing Execution Support Systems, critical for production environments.
• Problem-Solving: Methodical approach to resolving technical issues to minimize downtime.
• Organization: Ability to prioritize tasks and manage IT responsibilities under pressure.
• Preferred Experience: Prior work in a Chinese manufacturing company is an advantage.
• Digital Literacy: Familiarity with network monitoring tools and cybersecurity practices.
• Adaptability: Flexibility to handle diverse IT challenges in a fast-paced setting.
• Teamwork: Collaborative mindset to support cross-functional teams and share knowledge.
• Attention to Detail: Precision in configuring systems and documenting processes.
• Proactivity: Initiative to identify and address potential IT issues proactively.
• Compliance Awareness: Knowledge of IT standards and manufacturing regulations.
• Technical Tools: Experience with server setup, switch configuration, and diagnostics tools.
• Time Management: Ability to meet deadlines in a high-pressure manufacturing environment.
• Customer Focus: Commitment to supporting staff IT needs with a service-oriented approach.

Company Culture and Values

EBK Headwear and Apparel Epz Co. Ltd cultivates a dynamic, collaborative, and innovative culture that prioritizes craftsmanship, quality, and teamwork. As part of Everbright Industry Group, EBK values its employees as the foundation of its global success, fostering a workplace where technical expertise drives operational excellence. Located in Kitengela’s Export Processing Zone, the company emphasizes efficiency and customer service, delivering high-quality products to international brands. EBK encourages proactive problem-solving and professional growth, offering a supportive environment for an ICT Officer to excel. With competitive compensation and development opportunities, EBK ensures a workplace where technical contributions align with global manufacturing goals, making it an ideal setting for IT professionals in Kenya’s industrial sector.

How to Apply

Apply now for the ICT Officer position. Submit your application via the MyJobMag portal:

• A detailed CV highlighting your education, experience, and MESS system proficiency.
• A cover letter explaining your interest in the ICT Officer role and alignment with EBK’s mission.
  Apply through: Submit Application. Only shortlisted candidates will be contacted. EBK Headwear and Apparel Epz Co. Ltd is an equal opportunity employer and does not charge fees for recruitment. When in doubt, contact the company directly.

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Tags

ICT Officer, Kitengela jobs, IT jobs Kenya, manufacturing careers 2025, MESS system roles

Extended Content for Depth and Context

The ICT Officer role at EBK Headwear and Apparel Epz Co. Ltd is a cornerstone position in Kitengela’s manufacturing landscape, supporting the IT infrastructure of a global leader in headwear and apparel production. Posted on 21 August 2025, this opportunity is tailored for IT professionals with a Bachelor’s degree in Computer Science or a related field, 1–3 years of experience, and hands-on expertise in Manufacturing Execution Support Systems (MESS). As an ICT Officer, you will manage desktop operations, troubleshoot network issues, and ensure system reliability, directly contributing to EBK’s operational excellence in the Export Processing Zone. This role offers a competitive salary of KES 30,000–50,000 monthly, professional growth, and a chance to work in a collaborative environment driving global manufacturing standards.

Why Choose This ICT Officer Role?

The ICT Officer position at EBK is distinguished by its integration of advanced IT support within a high-stakes manufacturing context. With a confirmed salary range of KES 30,000–50,000 monthly, as listed on MyJobMag and Careerjet, it provides financial stability alongside opportunities for skill development in MESS systems and network management. EBK’s dynamic culture fosters collaboration, making it ideal for professionals eager to contribute to global brands while advancing their careers in Kenya’s industrial hub. The ICT Officer role is a gateway to mastering specialized IT skills in a manufacturing setting, with tangible impacts on production efficiency.

The Role in Manufacturing IT Support

In the manufacturing sector, the ICT Officer ensures IT systems underpin seamless production processes. At EBK, you’ll manage critical infrastructure, including desktops, networks, and MESS systems, to minimize downtime and support high-quality output. The ICT Officer blends technical proficiency with teamwork, aligning IT solutions with operational goals to produce headwear and apparel for international markets. This role requires agility to handle real-time challenges, ensuring the factory’s IT backbone supports EBK’s global reputation.

Desktop Operations and System Administration

As an ICT Officer, you’ll oversee desktop operations, ensuring computers function optimally for staff across departments. This includes installing software, updating systems, and resolving user issues promptly to maintain productivity. System administration tasks involve managing user accounts, permissions, and security settings, ensuring secure and efficient operations in the ICT Officer role. Regular maintenance checks on desktops prevent disruptions, aligning with EBK’s focus on operational excellence.

Network Management and Troubleshooting

Network management is a pivotal responsibility for the ICT Officer. You’ll maintain printers, routers, and switches, performing troubleshooting to resolve connectivity issues. By configuring switches and optimizing TCP/IP protocols, you’ll ensure stable network performance critical for manufacturing processes. Advanced troubleshooting skills will address complex issues, minimizing downtime and enhancing system reliability in the ICT Officer role.

MESS System Support and Optimization

Hands-on experience with MESS systems is a core requirement for the ICT Officer. You’ll support and troubleshoot MESS operations, ensuring seamless integration with manufacturing workflows. This includes monitoring system performance, resolving errors, and implementing updates to align with production needs. The ICT Officer’s expertise in MESS systems directly impacts EBK’s ability to execute orders efficiently, making it a high-impact responsibility.

Documentation and SOP Development

Drafting and maintaining SOPs, technical manuals, and documentation is essential for the ICT Officer. You’ll record IT processes, incident resolutions, and system configurations, creating a knowledge base that supports consistent operations and compliance. Clear documentation ensures team members can follow standardized procedures, enhancing efficiency in the ICT Officer role and supporting EBK’s quality standards.

Collaboration and Technical Guidance

The ICT Officer collaborates with cross-functional teams, providing technical guidance to non-IT staff on tools and systems. By training employees on basic IT functions and working with departments like production and logistics, you’ll align IT support with operational goals. This teamwork fosters a cohesive workplace, where the ICT Officer’s contributions enhance overall productivity and communication.

A Day in the Life of an ICT Officer

A typical day as an ICT Officer begins with reviewing helpdesk tickets and addressing desktop issues, such as software glitches or user access problems. You might configure a network switch, troubleshoot a MESS system error, or update server security patches. Afternoons involve drafting SOPs, conducting maintenance checks, and collaborating with production teams to ensure system alignment. The day ends with reporting system performance to management, all within EBK’s bustling Kitengela facility, where the ICT Officer drives operational continuity.

Why Kitengela Is Ideal for an ICT Officer

Kitengela’s Export Processing Zone is a thriving industrial hub, making it an ideal location for the ICT Officer role. EBK’s presence in the EPZ offers exposure to global manufacturing standards, with access to advanced IT infrastructure and international partnerships. Proximity to Nairobi enhances networking opportunities, positioning the ICT Officer for career growth in Kenya’s tech and industrial sectors.

Preparing for Success as an ICT Officer

To excel as an ICT Officer, master MESS systems through online courses or hands-on practice. Develop network troubleshooting skills using tools like Wireshark and enhance SOP-writing abilities with structured templates. Stay updated on TCP/IP, routing, and cybersecurity trends to remain competitive. Highlight any experience in Chinese manufacturing companies in your application to align with EBK’s preferences, ensuring the ICT Officer role is a perfect fit.

The Broader Impact of the ICT Officer Role

As an ICT Officer, your work ensures EBK’s IT systems support high-quality production for global brands, contributing to operational efficiency and international partnerships. By minimizing downtime and optimizing MESS systems, you enhance EBK’s ability to deliver headwear and apparel, supporting Kenya’s manufacturing growth and economic impact in the ICT Officer role.

Career Growth Opportunities for an ICT Officer

The ICT Officer role opens pathways to positions like IT Supervisor, Systems Administrator, or MESS Specialist. With expertise in manufacturing IT, you can advance to leadership roles within EBK or transition to other EPZ firms. EBK’s focus on professional development supports internal growth, equipping the ICT Officer for long-term success in Kenya’s industrial IT landscape.

Challenges and Solutions for the ICT Officer

Challenges in the ICT Officer role include network outages—mitigate with proactive monitoring and redundancy plans. MESS system errors? Use structured troubleshooting and vendor support. Time constraints? Prioritize tasks with SOPs and ticketing systems. These strategies ensure the ICT Officer maintains system reliability and meets production demands efficiently.

Industry Trends Impacting the ICT Officer Role

The ICT Officer field is evolving with Industry 4.0, IoT, and cybersecurity advancements. Trends like automated MESS systems, cloud-based manufacturing solutions, and AI-driven diagnostics align with EBK’s operations. Staying informed through platforms like Coursera or Cisco certifications prepares the ICT Officer for innovative roles in manufacturing IT, ensuring relevance in a digital era.

Final Thoughts on the ICT Officer Role

The ICT Officer role at EBK Headwear and Apparel Epz Co. Ltd is a transformative opportunity to drive IT excellence in a global manufacturing leader. With a focus on MESS systems, network management, and a competitive salary of KES 30,000–50,000 monthly, this role in Kitengela empowers you to support production for international brands. Apply via MyJobMag to join a dynamic team and shape the future of manufacturing IT as an ICT Officer.