• Position Title: IT Supervisor
• Location: Nairobi, Kenya
• Employment Type: Full-Time, Onsite
• Number of Vacancies: 1
• Salary: KES 120,000 – 150,000 Monthly (Estimated based on in-depth research across Kenyan firms for IT supervisor roles in retail and creative industries. Note: The final salary will be determined by the employer and can be used as a reference for negotiation.)
• Category/Department: ICT/Computer
• Reporting To: Operations Director or General Manager
• Application Deadline: Not specified (Applications reviewed on a rolling basis)

Introduction

The IT Supervisor role at a leading Nairobi-based firm presents a transformative career opportunity for professionals dedicated to leveraging technology for business growth in the creative sector. This full-time position is ideal for Kenyan experts with a passion for digital innovation, where you will spearhead IT strategies to support retail, supply chain, and export operations involving unique African crafts and artefacts. As the guardian of the organization’s technology ecosystem, the IT Supervisor will ensure seamless system performance, robust security, and team empowerment, aligning with the company’s mission to showcase Kenyan craftsmanship globally. This vacancy is perfect for strategic thinkers seeking to advance in ICT leadership within Nairobi’s evolving tech and retail landscape, driving efficiency and cultural promotion through cutting-edge solutions.

About Beth International Ltd

Established in Nairobi in 1976, Beth International Ltd is a home-grown Kenyan powerhouse in the creative export industry, specializing in the retail and global distribution of modern quality crafts, African artefacts, jewellery, textiles, and home décor. With a steadfast mission to identify, retail, and export Kenya’s unique crafts, the company sources directly from artisans across the nation’s 47 counties, empowering over 1,000 creators and generating annual revenues surpassing KES 200 million through shipments to Europe, North America, and Asia. Employing more than 50 staff, Beth International operates from its central Nairobi headquarters at Valley View Office Park, with retail outposts at Jomo Kenyatta International Airport and Moi International Airport in Mombasa, serving as gateways for tourists and diplomats to discover authentic Kenyan artistry.

The company’s operations blend tradition with modernity, featuring an integrated ERP system for inventory tracking and a Westlands showroom that hosts cultural exhibitions, fostering collaborations with international buyers and local communities. Beth International’s commitment to fair trade has earned it accolades like the 2023 Kenya Export Excellence Award from the Export Promotion Council, recognizing its role in elevating African products on the world stage while supporting sustainable livelihoods in regions such as Maasai Mara, Lamu, and coastal artisan hubs. Its supply chain handles delicate items like hand-beaded jewellery and woven textiles with precision, leveraging IT infrastructure for real-time monitoring to prevent losses and ensure quality.

For the IT Supervisor, Beth International offers a platform to innovate within a culturally rich environment, where technology not only streamlines logistics but also amplifies the visibility of Kenyan heritage. The firm’s growth from a local trader to a global exporter reflects adaptability, incorporating digital tools for e-commerce and virtual showcases during events like the annual Nairobi International Trade Fair. With a focus on ethical practices, Beth International invests in staff development, including IT training to bridge traditional craftsmanship with digital commerce, aligning with Kenya’s Vision 2030 for a knowledge-based economy. Joining as an IT Supervisor means contributing to a legacy that intertwines technology with cultural preservation, offering exposure to diverse stakeholders from airport retail to international trade negotiations, in a collaborative setting that values innovation and community impact.

Key Responsibilities

As the IT Supervisor at Beth International Ltd, you will orchestrate the organization’s digital backbone to support its creative and commercial ambitions. Key duties include:

• Strategic IT Leadership: Develop and execute a comprehensive IT roadmap that integrates with business goals, enhancing efficiency in retail sales, supply chain logistics, and financial reporting through digital transformation initiatives.
• Systems Management & Optimization: Administer core ERP and retail management systems like Odoo and RMS, ensuring seamless integration, regular updates, and customization to meet evolving needs for inventory tracking and e-commerce.
• Infrastructure & Network Management: Oversee servers, networks, hardware, and software, both on-premise and cloud-based, to guarantee high availability, optimal performance, and scalability for global export operations.
• Data Security & Compliance: Establish and enforce security policies, disaster recovery plans, and data protection measures, complying with Kenyan data privacy laws to safeguard customer information and intellectual property in artisan designs.
• Vendor & Budget Management: Negotiate with IT vendors for licenses, hardware, and services, managing the departmental budget to maximize value while supporting cost-effective technology adoption.
• Team Leadership & Support: Mentor the IT support team, deliver end-user training on systems like POS and inventory software, and promote a proactive service culture to empower non-technical staff.
• Project Management: Lead IT projects from inception to deployment, including ERP upgrades and automation tools, ensuring on-time, on-budget delivery that aligns with business expansions like new retail outlets.

These responsibilities empower the IT Supervisor to drive technological excellence, directly impacting Beth International’s ability to compete in the global crafts market.

Qualifications and Skills

The IT Supervisor role requires a blend of academic credentials, professional experience, and technical acumen, as specified in the original listing:

Required Qualifications and Skills:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree or certifications like ITIL, PMP, CISSP, or Odoo are advantageous.
• Experience: 5+ years in IT management or leadership, preferably in retail, distribution, or FMCG sectors.
• Technical Expertise: Hands-on proficiency with ERP systems (Odoo and RMS preferred), retail management and POS systems, inventory software, network administration, cybersecurity, and IT infrastructure.
• Soft Skills: Strategic thinking, analytical problem-solving, excellent leadership, communication, and stakeholder management to translate technical solutions for non-technical audiences.
• Passion: Commitment to using technology to promote African artistry and business excellence.

Company Culture and Values

Beth International Ltd nurtures a vibrant, inclusive culture that celebrates creativity, integrity, and collaboration, mirroring the artistry of its products. With a diverse team (60% female hires from various Kenyan regions), the company emphasizes equity and cultural sensitivity, hosting artisan workshops and team-building events at its Westlands showroom to foster appreciation for the supply chain’s human stories. Open communication thrives through regular cross-functional meetings, where IT insights inform retail strategies, supported by ongoing training in digital tools and ethical tech practices.

The values of excellence and sustainability permeate operations, with the IT Supervisor encouraged to innovate securely, such as implementing green data centers or artisan digital catalogs. Recognized for fair trade, Beth International offers a supportive workspace with mentorship programs and flexible policies, enabling the IT Supervisor to balance leadership with professional growth. This environment aligns with Kenya’s creative economy, empowering employees to blend technology with cultural pride in a purpose-driven, dynamic setting.

How to Apply

Apply now for the IT Supervisor position at Beth International Ltd.

Submit:

1. Curriculum Vitae (CV) detailing relevant IT leadership and technical experience.
2. Cover letter (one page) outlining your fit for the role.
3. Academic certificates, professional certifications, and references.
4. National ID or passport copy.

Email to vacancies@bethinternational.com, subject: “Application for IT Supervisor – Ref: BIL/IT/2025.” Applications are reviewed on a rolling basis. Beth International Ltd is an equal opportunity employer; only shortlisted candidates will be contacted. Do not send applications to JobKenya.org, as we cannot process them. Note: The salary range of KES 120,000–150,000 is an estimate based on extensive research across Kenyan firms; the final salary will be determined by the employer and can guide your negotiation.

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IT Supervisor, IT Supervisor Jobs Nairobi, ICT Jobs Kenya, Technology Leadership Roles, Beth International Careers, ERP Systems Management Kenya, Network Administration Jobs, Cybersecurity Supervisor, Full-Time IT Jobs, Nairobi Tech Vacancies

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Recommendations from the Admin: Exclusive Tips for Success as an IT Supervisor – Only on JobKenya.org

With over 100,000 readers accessing this guide, JobKenya.org provides 10 expert-level tips tailored for the IT Supervisor role at Beth International LtD. These strategies, designed for the creative and retail ICT industry, address the 60% non-shortlisting rate due to generic submissions, ensuring your CV and cover letter navigate ATS filters and impress recruiters. To ensure originality among thousands of applicants, personalize your examples by drawing from your unique experiences—specific achievements, tools, or challenges you’ve addressed—while following the provided structure. This approach boosts interview callbacks by up to 45% in Nairobi’s competitive tech sector.

Tip 1: Quantify Strategic IT Impact

Recruiters seek IT Supervisor candidates who demonstrate business-aligned tech achievements. Use the STAR method (Situation, Task, Action, Result) to highlight specific outcomes, incorporating keywords like “IT strategy development” to pass ATS, which filters 70% of mismatched applications. Focus on metrics from your experience in retail or digital transformation, tailoring examples to your unique contributions.

Write in your CV: “Developed IT roadmap for [your project, e.g., ERP integration], increasing operational efficiency by [your %, e.g., 25%] across [your departments, e.g., retail and finance].” Include in your cover letter: “My strategy reduced downtime for [your system, e.g., POS] by [your %, e.g., 30%], supporting [your business goal, e.g., sales growth].” Start your CV with a summary like: “Strategic IT Supervisor with [your years, e.g., 6] years leading [your focus, e.g., retail tech] innovations.” Attach a portfolio with a sample roadmap from your work. Follow up with a tailored email within five days, referencing Beth International’s artisan digital needs, to counter the 50% ghosting rate. Join Kenya ICT Action Network on LinkedIn to refine your unique narrative.

Tip 2: Highlight ERP and Systems Mastery

Proficiency in ERP systems like Odoo is essential, with 75% of ICT ads requiring hands-on expertise. Certify in Odoo or RMS online, detailing a specific optimization from your experience with keywords like “systems administration.” Personalize by referencing tools or integrations you’ve led.

Write in your CV: “Optimized [your ERP, e.g., Odoo] for [your task, e.g., inventory sync], cutting processing time by [your %, e.g., 40%] for [number, e.g., 500] daily transactions.” Note in your cover letter: “My [specific system] customizations enhanced [your process, e.g., supply chain visibility].” Include a LinkedIn certification badge in your email. Attend Kenya Computer Society webinars to master tools like SAP, addressing rejection for outdated skills. This ensures your IT Supervisor application stands out with unique systems achievements.

Tip 3: Showcase Tailored Team Leadership

Leadership is key, with 65% of recruiters valuing mentorship metrics. Highlight a specific training or support initiative from your experience, using keywords like “IT team management.” Craft an example that reflects your unique leadership approach to avoid overlap.

Write in your CV: “Mentored [your number, e.g., 8] team members on [your skill, e.g., cybersecurity], improving [your metric, e.g., response time] by [your %, e.g., 35%].” State in your cover letter: “My guidance on [your tool, e.g., RMS] empowered non-tech staff to [your outcome, e.g., self-serve reports].” Complete a Coursera ITIL course and note it. Connect with Beth International’s operations lead on LinkedIn, citing shared digital values, boosting callbacks by 35%. This distinguishes your IT Supervisor application by showcasing personalized leadership.

Tip 4: Emphasize Unique Infrastructure Management

Infrastructure oversight is vital, with 70% of ads emphasizing reliability. Detail a specific network or hardware project from your experience, using keywords like “IT infrastructure.” Use your own implementation details to differentiate.

Write in your CV: “Managed [your setup, e.g., hybrid cloud migration] for [your scope, e.g., 50 users], achieving [your outcome, e.g., 99.9% uptime].” Highlight in your cover letter: “My infrastructure upgrades supported [your goal, e.g., scalable e-commerce].” Include a unique network diagram in your portfolio. Follow up emails politely, addressing non-response for generic profiles. Engage Kenya ICT Professionals for strategies, ensuring your IT Supervisor application shines with originality.

Tip 5: Highlight Security and Compliance Expertise

Security is critical, with 70% of hires prioritizing protection. Note a specific policy or recovery achievement from your experience, using keywords like “data security.” Personalize with your own compliance initiative.

Write in your CV: “Enforced [your policy, e.g., CISSP frameworks] for [your area, e.g., customer data], preventing [your risk, e.g., breaches] over [your period, e.g., 2 years].” State in your cover letter: “My disaster recovery plan ensured [your result, e.g., business continuity].” Add a CISSP certification to your application. Attend Nairobi cybersecurity forums to counter rejection for compliance gaps, aligning with Beth International’s IT Supervisor standards.

Tip 6: Demonstrate Custom Project Management

Project delivery is essential, with 65% seeking on-budget proof. Highlight a specific IT project from your experience, using keywords like “project leadership.” Draw from your own successes to ensure uniqueness.

Write in your CV: “Led [your project, e.g., POS rollout] from concept to launch, delivering [your outcome, e.g., 20% faster transactions] within [your budget, e.g., budget].” Note in your cover letter: “My PMP methodology streamlined [your process, e.g., system upgrades].” Pursue PMP courses and note them. Network via Kenya Project Management Institute, addressing non-shortlisting for unproven projects, and excelling as Beth International’s IT Supervisor.

Tip 7: Showcase Vendor and Budget Optimization

Vendor management is valued, with 60% of ads noting cost savings. Detail a specific negotiation from your experience, using keywords like “budget management.” Use your own vendor story to avoid overlap.

Write in your CV: “Negotiated [your contract, e.g., software licenses] with [your vendors, e.g., 5 providers], saving [your %, e.g., 15%] on annual IT spend.” Include in your cover letter: “My vendor strategies optimized [your area, e.g., hardware procurement].” Reference ITIL basics in your application. Join procurement forums, countering rejection for static profiles, and innovating for Beth International’s IT Supervisor role.

Tip 8: Highlight Retail Tech Integration

Retail systems expertise is crucial, with 55% emphasizing POS and RMS. Note a specific integration achievement from your experience, using keywords like “retail management systems.” Personalize with your unique approach.

Write in your CV: “Integrated [your system, e.g., RMS with ERP], enabling [your outcome, e.g., real-time inventory for 10 outlets].” State in your cover letter: “My solutions boosted [your metric, e.g., sales accuracy by 25%].” Include integration diagrams in your portfolio. Pursue Odoo training, addressing versatility gaps, and suiting Beth International’s IT Supervisor needs.

Tip 9: Build Stakeholder Networking

Networking boosts shortlisting by 40%. Connect with Beth International partners on LinkedIn, referencing digital artisan promotion. Detail a specific relationship from your experience, avoiding generic phrasing.

Write in your CV: “Collaborated with [your stakeholders, e.g., C-suite] on [your initiative, e.g., tech roadmap], aligning IT with [your goal, e.g., business expansion].” Note in your cover letter: “My communication bridged [your gap, e.g., tech-business needs].” Attend Nairobi tech fairs and mention them. This counters ghosting for isolated candidates, connecting you as a networked IT Supervisor.

Tip 10: Tailor Applications with Unique Keywords

ATS rejects 70% for mismatches; customize with “ERP administration” and “cybersecurity policies,” echoing the ad. Use your own achievements to differentiate.

Write in your CV: “Led [your tech, e.g., network security], achieving [your outcome, e.g., compliance certification].” Highlight in your cover letter: “My passion aligns with [your need, e.g., promoting African artistry via tech].” Use tools like Jobscan for refinement and follow up customly. Engage Kenya Tech forums, tackling generic rejections, and spotlighting your IT Supervisor fit.