Essential Job Details

• Position Title: Laundry Attendant / Operator
• Location: Nairobi, Kenya
• Employment Type: Full-Time
• Number of Vacancies: 1
• Salary: KES 30,000 – KES 40,000 Monthly
• Category/Department: Janitorial Services
• Reporting To: Housekeeping Manager
• Application Deadline: 08 September 2025

Introduction

An exciting laundry attendant / operator opportunity awaits a dedicated and detail-oriented professional at Bantu Africa Resort & Spa in Nairobi, Kenya. This role offers the chance to contribute to the exceptional guest experience at a premier resort by ensuring high standards of cleanliness and garment care. Tailored for individuals with a strong background in laundry operations, this laundry attendant / operator position provides a platform to showcase expertise in hotel laundry processes, machine operation, and stain removal techniques. By joining Bantu Africa Resort & Spa, you’ll play a vital role in maintaining the resort’s reputation for excellence while working in a dynamic hospitality environment.

About Bantu Africa Resort & Spa

Bantu Africa Resort & Spa is a distinguished hotel located in Nyeri County, along the Marua-Nanyuki highway, at the foot of Mount Kenya, with operations extending to Nairobi. Renowned for offering guests a unique blend of luxury, nature, and cultural experiences, the resort provides access to the stunning Aberdare Forest, Mount Kenya, and immersive agri-tourism opportunities that educate and empower guests. With luxurious accommodations, a spa offering rejuvenating treatments, and a commitment to exceptional service, Bantu Africa Resort & Spa is a popular destination for relaxation and conferences. The resort fosters a culture of excellence, teamwork, and guest satisfaction, making it an ideal workplace for a laundry attendant / operator to thrive and contribute to a memorable guest experience.

Key Responsibilities

• Operate industrial laundry machines to wash, dry, and fold linens, towels, uniforms, and other laundry items in accordance with resort standards.
• Perform garment care tasks, including sorting, stain removal, and ironing, to ensure all items meet high cleanliness and presentation standards.
• Conduct regular maintenance checks on laundry equipment, reporting any malfunctions or issues to the Housekeeping Manager for prompt resolution.
• Ensure proper handling and storage of cleaning chemicals and detergents, adhering to safety and environmental guidelines.
• Monitor laundry inventory, ensuring adequate supplies of linens and uniforms to meet the resort’s operational needs.
• Inspect laundered items for quality, identifying and addressing defects, stains, or damages before items are returned to use.
• Collaborate with the housekeeping team to coordinate laundry schedules and ensure timely delivery of clean linens to guest rooms and facilities.
• Maintain a clean and organized laundry area, ensuring compliance with health and safety regulations.
• Follow standard operating procedures (SOPs) for laundry processes to ensure consistency and efficiency in operations.
• Implement stain removal techniques, using appropriate methods to treat various fabrics and stains effectively.
• Track laundry output and report daily progress to the Housekeeping Manager to ensure operational goals are met.
• Assist in folding and packaging laundered items to ensure they are ready for distribution across the resort.
• Ensure all guest laundry requests are handled promptly and to the highest standards of care and cleanliness.
• Support the housekeeping team with additional cleaning tasks during peak periods, as needed.
• Document any issues with laundry equipment or supplies, providing recommendations to improve operational efficiency.
• Adhere to resort policies on sustainability, minimizing water and energy usage in laundry operations.
• Train new laundry staff on machine operation, garment care, and resort standards, as directed by the Housekeeping Manager.
• Coordinate with other departments to ensure seamless delivery of laundry services for events, conferences, and spa operations.
• Maintain accurate records of laundry inventory and usage to support effective stock management.
• Ensure compliance with hygiene and sanitation standards, keeping the laundry area free of contaminants.
• Monitor the condition of linens and uniforms, recommending replacements or repairs when necessary.
• Assist in maintaining a safe working environment by following proper safety protocols and using personal protective equipment (PPE).
• Respond promptly to urgent laundry requests, ensuring guest satisfaction and operational efficiency.
• Participate in regular team meetings to discuss laundry operations and align with resort goals.
• Contribute to guest satisfaction by ensuring all laundry items are clean, fresh, and delivered on time.
• Implement eco-friendly laundry practices, such as using biodegradable detergents, to align with the resort’s sustainability goals.
• Inspect laundry machines daily to ensure they are in good working condition, reporting any issues to maintenance promptly.
• Support the resort’s commitment to exceptional service by maintaining a professional and courteous demeanor at all times.
• Assist in inventory audits to ensure accurate tracking of linens and uniforms.
• Perform additional duties as assigned by the Housekeeping Manager to support resort operations.

Qualifications and Skills

• Experience: 5+ years of experience as a laundry attendant / operator in a hotel or resort setting.
• Technical Skills: Strong knowledge of industrial laundry machine operation, maintenance, and troubleshooting.
• Garment Care: Expertise in stain removal techniques, fabric care, and ironing for various textiles.
• Attention to Detail: High attention to detail to ensure all laundry items meet quality and cleanliness standards.
• Qualification: Certificate or Diploma in Housekeeping, Laundry Techniques, or a related field from a recognized institution, such as Kenya Utalii College.
• Physical Stamina: Ability to stand for long periods, lift heavy laundry loads, and perform repetitive tasks.
• Teamwork: Ability to collaborate effectively with the housekeeping and other resort teams in a laundry attendant / operator role.
• Time Management: Strong organizational skills to prioritize tasks and meet deadlines in a fast-paced environment.
• Communication Skills: Proficient in English (oral and written); knowledge of Swahili is an advantage for local guest interactions.
• Safety Awareness: Familiarity with safety protocols for handling cleaning chemicals and operating laundry equipment.
• Hygiene Standards: Knowledge of hygiene and sanitation standards in a hospitality laundry setting.
• Problem-Solving: Ability to address laundry-related issues, such as equipment malfunctions or complex stains, efficiently.
• Preferred Skills: Experience with eco-friendly laundry practices and biodegradable detergents is an advantage.
• Customer Focus: Commitment to delivering high-quality laundry services to enhance guest satisfaction.
• Adaptability: Flexibility to handle varying workloads and urgent laundry requests.
• Basic Computer Skills: Familiarity with basic record-keeping or inventory management software is a plus.
• Work Ethic: Strong sense of responsibility and dedication to maintaining high standards in laundry operations.

Company Culture and Values

Bantu Africa Resort & Spa fosters a collaborative and guest-centric work environment that emphasizes excellence, teamwork, and sustainability. The resort is committed to delivering exceptional experiences, blending luxury with the natural beauty of the Mount Kenya region. Employees are encouraged to take pride in their work, contributing to a culture of professionalism and attention to detail. Bantu Africa Resort & Spa values diversity and inclusion, creating a workplace where all team members are respected and empowered. The resort also prioritizes sustainability, implementing eco-friendly practices in laundry and other operations to minimize environmental impact. As a laundry attendant / operator, you’ll thrive in a supportive environment that values your contributions and offers opportunities for growth within the hospitality industry.

How to Apply

Apply now for the Laundry Attendant / Operator position. Submit the following documents to hr@bantuafricaresort.co.ke by 08 September 2025:

• A detailed CV outlining your education, experience, and relevant skills.
• A cover letter explaining your interest in the laundry attendant / operator role and how your qualifications align with the position.
  Clearly state the job title Laundry Attendant / Operator in the email subject line. Only shortlisted candidates will be contacted. Bantu Africa Resort & Spa is an equal opportunity employer, encouraging applications from all qualified individuals, including those from underrepresented groups. Never pay for any CBT, test, or assessment as part of the recruitment process. When in doubt, contact the resort directly.

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Tags

laundry attendant / operator, Nairobi jobs, hospitality jobs Kenya, hotel laundry 2025, janitorial careers

Extended Content for Depth and Context

The laundry attendant / operator role at Bantu Africa Resort & Spa is a critical position within the housekeeping department, ensuring that guests experience the highest standards of cleanliness and comfort. As a laundry attendant / operator, you’ll play a vital role in maintaining the resort’s reputation for luxury and excellence, handling everything from guest linens to staff uniforms with precision and care. This role is ideal for individuals with a strong background in laundry operations and a commitment to delivering exceptional results in a hospitality setting.

Why Choose This Laundry Attendant / Operator Role?

The laundry attendant / operator position offers a unique opportunity to work in a prestigious resort known for its luxurious accommodations and exceptional guest experiences. Unlike many laundry roles, this position allows you to contribute directly to guest satisfaction by ensuring that all linens and garments are impeccably clean and well-presented. By joining Bantu Africa Resort & Spa, you’ll gain valuable experience in a high-end hospitality environment, with opportunities to develop your skills and grow within the industry.

The Importance of Laundry Operations in Hospitality

In the hospitality industry, laundry operations are essential to maintaining a polished and professional guest experience. As a laundry attendant / operator, you’ll ensure that guest rooms, dining areas, and spa facilities are equipped with clean, fresh linens that meet the resort’s high standards. Your expertise in garment care and machine operation will contribute to the overall ambiance of the resort, creating a welcoming and luxurious environment for guests.

Key Responsibilities in Detail

As a laundry attendant / operator, your daily tasks will involve operating industrial laundry machines, performing garment care, and maintaining a clean and organized laundry area. You’ll sort linens and uniforms, apply stain removal techniques, and ensure that all items are washed, dried, and folded to perfection. Regular maintenance checks on equipment will help prevent disruptions, while collaboration with the housekeeping team will ensure timely delivery of clean linens across the resort. Your attention to detail will be critical in identifying and addressing any issues, such as damaged items or equipment malfunctions, to maintain operational efficiency.

Commitment to Sustainability

Bantu Africa Resort & Spa is committed to sustainability, and the laundry attendant / operator role plays a key part in this mission. You’ll implement eco-friendly practices, such as using biodegradable detergents and optimizing water and energy usage, to minimize the resort’s environmental footprint. By aligning with the resort’s sustainability goals, you’ll contribute to a greener future while maintaining high standards of cleanliness.

Career Growth Opportunities

The laundry attendant / operator role offers opportunities for growth within Bantu Africa Resort & Spa’s housekeeping department. High-performing individuals may advance to supervisory roles or explore other positions within the hospitality industry. The skills gained in this role, such as machine operation, garment care, and teamwork, are highly transferable and valued across the sector.

A Day in the Life

A typical day as a laundry attendant / operator is fast-paced and rewarding. You might start by sorting linens and loading industrial washing machines, ensuring proper settings for different fabrics. Next, you could treat stains on guest garments or staff uniforms, followed by folding and organizing clean items for distribution. Throughout the day, you’ll collaborate with the housekeeping team to prioritize urgent requests, such as linens for newly prepared guest rooms. You’ll also perform maintenance checks on equipment and maintain a tidy laundry area, ensuring a safe and efficient workspace.

Why Nairobi Is Ideal

While Bantu Africa Resort & Spa is based in Nyeri County, this laundry attendant / operator role is located in Nairobi, a vibrant hub for hospitality and tourism in Kenya. Nairobi’s dynamic environment offers opportunities to engage with diverse guests and collaborate with a talented team, making it an ideal location for a career in hospitality. The city’s accessibility and infrastructure also support seamless operations for the resort’s laundry services.

Preparing for Success

To excel as a laundry attendant / operator, you’ll need to bring a strong work ethic, attention to detail, and a commitment to guest satisfaction. Staying organized, adhering to safety protocols, and collaborating with the housekeeping team are critical to success. By maintaining high standards and embracing the resort’s values, you’ll contribute to an exceptional guest experience and build a rewarding career.

The Broader Impact

As a laundry attendant / operator, your work will directly contribute to the guest experience at Bantu Africa Resort & Spa, ensuring that every detail—from crisp linens to spotless uniforms—reflects the resort’s commitment to luxury. Your efforts will support the resort’s mission to provide memorable experiences, blending the beauty of Mount Kenya with world-class hospitality. By delivering high-quality laundry services, you’ll play a key role in creating lasting impressions for guests.

Final Thoughts

The laundry attendant / operator role at Bantu Africa Resort & Spa is an opportunity to contribute to a prestigious resort’s success while developing your skills in a high-end hospitality environment. With a supportive team, a commitment to sustainability, and a focus on guest satisfaction, Bantu Africa Resort & Spa offers the ideal setting for a dedicated professional. If you’re ready to make a difference in the hospitality industry, apply for this laundry attendant / operator position today and join a team dedicated to excellence.