Essential Job Details

• Position Title: Laundry Attendant
• Location: Buruburu, Nairobi, Kenya
• Employment Type: Full-Time
• Number of Vacancies: Not specified
• Salary: Not specified (details provided during interview)
• Category/Department: Laundry Services / Customer Service
• Reporting To: Branch Manager
• Application Deadline: Not specified (apply immediately)

Introduction

Join Xpress Laundry as a Laundry Attendant at our vibrant Buruburu outlet in Nairobi, Kenya, in 2025. This exciting opportunity is tailored for enthusiastic women with a passion for customer service and sales, eager to deliver exceptional laundry experiences. As a Laundry Attendant, you’ll play a key role in ensuring customer satisfaction, managing laundry operations, and driving sales in a fast-paced, community-focused environment. This role offers a chance to shine in a customer-centric business, contributing to Xpress Laundry’s reputation for quality and reliability in Nairobi’s growing laundry services sector.

About Xpress Laundry

Xpress Laundry, a service under Nexgen Fuel Works, is a leading laundry provider in Nairobi, offering professional cleaning and care for garments and household items. With a commitment to quality, efficiency, and customer satisfaction, Xpress Laundry serves a diverse clientele at its Buruburu outlet and other locations. The company emphasizes modern laundry techniques, eco-friendly practices, and exceptional service, making it a trusted choice for residents and businesses in Nairobi. As a Laundry Attendant, you’ll contribute to a business dedicated to delivering spotless results and building lasting customer relationships.

Key Responsibilities

• Provide outstanding customer service, greeting clients warmly and addressing their laundry needs
• Process laundry orders, including sorting, washing, drying, ironing, and folding garments
• Promote sales of laundry services and upsell additional offerings to meet revenue targets
• Handle customer inquiries, complaints, and feedback with professionalism and empathy
• Maintain a clean and organized work environment, ensuring compliance with hygiene standards
• Operate laundry equipment, including washing machines, dryers, and ironing systems
• Inspect garments for stains, damages, or special care requirements before processing
• Manage inventory of cleaning supplies and report shortages to the branch manager
• Record transactions accurately using point-of-sale systems or manual logs
• Collaborate with team members to ensure timely delivery of services
• Engage in promotional activities, such as distributing flyers or updating social media
• Ensure proper handling and storage of customer items to prevent loss or damage
• Assist in maintaining equipment, reporting malfunctions promptly for repairs
• Train new staff on laundry processes and customer service standards as needed
• Uphold Xpress Laundry’s commitment to eco-friendly and sustainable practices

Qualifications and Skills

• Gender: Female candidates preferred (as specified in the job posting)
• Experience: Prior experience in customer service or sales (laundry or retail experience preferred)
• Communication: Strong verbal skills to engage customers and build rapport
• Sales Acumen: Ability to promote services and meet sales targets
• Customer Service: Passion for delivering exceptional client experiences
• Attention to Detail: Keen eye for inspecting garments and ensuring quality output
• Teamwork: Ability to work collaboratively in a fast-paced environment
• Physical Stamina: Capability to stand for extended periods and handle laundry tasks
• Preferred: Basic knowledge of laundry techniques or equipment operation
• Preferred: Familiarity with point-of-sale systems or cash handling
• Preferred: Social media skills for promotional activities
• Preferred: KCSE certificate with a minimum grade of C- or equivalent
• Preferred: Flexibility to work weekends or evenings as needed

Company Culture and Values

Xpress Laundry fosters a customer-focused and team-oriented culture, emphasizing quality, reliability, and sustainability. The organization values dedication, professionalism, and community engagement, creating a supportive environment where staff are empowered to excel. As a Laundry Attendant, you’ll work in a dynamic setting that prioritizes customer satisfaction and eco-friendly practices, contributing to a business that serves Nairobi’s diverse community with pride.

How to Apply

Apply now for the Laundry Attendant position. Submit your updated CV highlighting customer service and sales experience to Apply for Laundry Attendant Jobs at Xpress Laundry with the subject line “Laundry Attendant Application.” Ensure your CV includes relevant examples of your skills and passion for customer service. Only shortlisted candidates will be contacted for interviews. Xpress Laundry is an equal opportunity employer, welcoming applications from qualified candidates.

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Tags

laundry attendant, customer service jobs, sales jobs, Nairobi job opportunities, laundry service careers

Why Choose This Laundry Attendant Role?

A Rewarding Role in Customer Service

The Laundry Attendant position at Xpress Laundry’s Buruburu outlet offers a unique opportunity to excel in a customer-facing role within Nairobi’s growing laundry services sector. Perfect for women with a knack for sales and a passion for delivering exceptional service, this role combines hands-on laundry tasks with relationship-building and promotional activities. You’ll contribute to a business known for quality and reliability, making a tangible impact on customer satisfaction in a vibrant community setting.

The Importance of Laundry Services in Nairobi

Nairobi’s laundry services industry is thriving, driven by the demand for professional cleaning among busy professionals, families, and businesses. Xpress Laundry, under Nexgen Fuel Works, stands out for its commitment to eco-friendly practices and customer-centric service. As a Laundry Attendant, you’ll play a key role in meeting this demand, ensuring garments are cleaned to high standards while building trust with clients in Buruburu and beyond.

Career Benefits of the Role

This Laundry Attendant position offers:

• Customer Service Expertise: Develop skills in client engagement and issue resolution
• Sales Growth: Hone sales techniques to drive revenue and promote services
• Team Collaboration: Work in a supportive, team-oriented environment
• Industry Exposure: Gain experience in Nairobi’s dynamic service sector
• Career Development: Opportunities for growth within Xpress Laundry’s operations

The role provides a foundation for careers in customer service, sales, or hospitality.

Day-to-Day Responsibilities in Detail

As a Laundry Attendant, your daily tasks will include:

• Customer Interaction: Greet clients, process orders, and address inquiries with a friendly demeanor
• Laundry Processing: Sort, wash, dry, iron, and fold garments with care and precision
• Sales Promotion: Upsell services like express cleaning or special treatments to boost revenue
• Quality Control: Inspect items for stains or damages, ensuring high-quality output
• Inventory Management: Track cleaning supplies and report shortages to the manager
• Record-Keeping: Log transactions accurately using POS systems or manual records
• Facility Maintenance: Keep the outlet clean and organized to enhance customer experience

These tasks ensure a seamless operation and a positive customer journey.

Technical and Soft Skills Development

The Laundry Attendant role hones a range of skills, including:

• Customer Service: Build rapport and resolve issues to ensure client satisfaction
• Sales Skills: Promote services and meet sales targets effectively
• Attention to Detail: Ensure quality in laundry processing and record-keeping
• Teamwork: Collaborate with colleagues to maintain efficient operations
• Time Management: Handle multiple tasks in a fast-paced environment
• Communication: Engage customers and team members with clarity and professionalism

These skills are transferable to roles in retail, hospitality, and service industries.

Why Buruburu, Nairobi?

Buruburu, a bustling residential and commercial hub in Nairobi, is an ideal location for the Laundry Attendant role. Known for its vibrant community, Buruburu offers a steady customer base for Xpress Laundry’s services. Working in this dynamic outlet provides access to a diverse clientele and opportunities to build strong community connections, enhancing your professional network in Nairobi’s service sector.

Industry Trends in Laundry Services

Kenya’s laundry services sector is growing, fueled by urbanization and demand for convenient, professional cleaning solutions. Eco-friendly practices, such as water-efficient machines and biodegradable detergents, are becoming industry standards. As a Laundry Attendant at Xpress Laundry, you’ll contribute to these trends, delivering high-quality services while supporting sustainable practices that resonate with environmentally conscious customers.

Application Tips

To stand out for the Laundry Attendant role:

• Highlight Customer Service: Emphasize experience in client-facing roles or sales in your CV
• Showcase Sales Skills: Include examples of meeting sales targets or promoting services
• Tailor Your CV: Mention any laundry or retail experience, even if informal
• Write a Cover Letter: Express your passion for customer service and community engagement
• Submit Early: Send your application to Apply for Laundry Attendant Jobs at Xpress Laundry promptly

Work Environment and Culture

Xpress Laundry offers a dynamic and customer-focused work environment, where staff are encouraged to deliver exceptional service with a smile. The Buruburu outlet fosters a collaborative atmosphere, with opportunities to engage with clients and contribute to a growing business. As a Laundry Attendant, you’ll work in a supportive team, with training provided to enhance your skills and ensure success.

How This Role Contributes to Nairobi’s Community

By joining Xpress Laundry as a Laundry Attendant, you’ll support Buruburu’s residents and businesses by providing reliable, high-quality laundry services. Your role will enhance customer convenience, promote eco-friendly practices, and contribute to the local economy. This aligns with Nairobi’s growing emphasis on sustainable, community-oriented businesses.

Networking and Professional Growth

The Laundry Attendant role offers opportunities to connect with customers, local businesses, and service industry professionals in Buruburu. Engaging with organizations like the Kenya National Chamber of Commerce can further boost your career prospects. Working at Xpress Laundry provides a platform to build a network in Nairobi’s service sector.

Final Call to Action

Don’t miss the opportunity to join Xpress Laundry as a Laundry Attendant in Buruburu, Nairobi. Apply now by sending your CV to Apply for Laundry Attendant Jobs at Xpress Laundry with the subject line “Laundry Attendant Application.” Make a lasting impact in a thriving community and advance your career in customer service.