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Essential Job Details
- Position Title: Operations Assistant Intern
- Location: Nairobi, Kenya
- Employment Type: Internship (6-Month Contract)
- Number of Vacancies: Not specified
- Salary: KES 30,000/month + Transport Allowance + Airtime
- Category/Department: Travel, Recreation, and Leisure
- Reporting To: Operations Team Lead
- Application Deadline: July 23, 2025
Introduction
The internship opportunities in Kenya are growing, and this Operations Assistant Intern role in Nairobi offers a dynamic entry point for aspiring professionals eager to make an impact in the travel and tourism industry. This exciting 6-month paid internship provides hands-on experience in trip execution, logistics coordination, and client relationship management. Ideal for individuals passionate about delivering exceptional travel experiences, this position offers a unique opportunity to develop organizational and problem-solving skills while working in a vibrant, multicultural environment. With a focus on adventure and off-the-beaten-track tourism, this role is perfect for those looking to kickstart a career in a fast-paced, entrepreneurial setting.
About Charlie’s Travels
Charlie’s Travels is a leading tour operator specializing in unique, off-the-beaten-track adventures across East Africa (Kenya, Tanzania, Uganda, Rwanda) and Southern Africa (South Africa, Namibia, Botswana, Mozambique). Founded in 2014, the organization redefines tourism by moving away from traditional safari lodge experiences to authentic, immersive journeys that showcase the real essence of Africa. Operating with a team of Dutch, Belgian, and Kenyan professionals, Charlie’s Travels is headquartered in Nairobi and is known for its innovative approach to adventure travel, including safari tours, lustrumreizen, and lovebird adventures. The company fosters a collaborative and entrepreneurial environment, encouraging creativity and initiative among its staff. With a commitment to sustainable tourism and strong local partnerships, Charlie’s Travels is a scale-up organization offering unparalleled opportunities for growth and exploration.
Key Responsibilities
- Assist in building and maintaining positive relationships with local partners and suppliers to ensure seamless trip operations.
- Support as a point of contact for clients before, during, and after their trips, addressing inquiries and ensuring a high-quality experience.
- Resolve client issues and complaints promptly to maintain satisfaction and uphold service standards.
- Contribute to the end-to-end coordination of trips, aligning logistics elements such as accommodations, activities, and transfers.
- Book accommodations, activities, transfers, and flights, ensuring accurate and timely reservations.
- Prepare supplier guidelines, travel briefs, and logistics documents for upcoming trips to facilitate smooth operations.
- Coordinate pre-travel briefing calls with travelers, sharing all necessary trip information and addressing questions.
- Collaborate with the sales team to ensure trip planning meets client expectations and aligns with company standards.
- Review pricing with the team to secure the best rates from suppliers and maintain cost efficiency.
- Maintain organized and up-to-date operational records and trip documentation to support efficient workflows.
- Demonstrate a proactive mindset, eagerness to learn, and willingness to contribute to team goals.
- Participate in improvement trips to discover new destinations and enhance the company’s travel offerings.
- Support the team in ad-hoc tasks, ensuring flexibility and adaptability in a dynamic work environment.
Qualifications and Skills
- College Diploma in Tourism Management or a related field.
- Residency in Kenya, with a strong understanding of the local context.
- Excellent Communication Skills in spoken and written English; proficiency in additional languages such as German or Dutch is an advantage.
- Strong Organizational Skills, with the ability to manage multiple trips and deadlines simultaneously.
- High Attention to Detail, ensuring no critical elements are overlooked in trip planning and execution.
- Cross-Cultural Competence, confident in handling clients, partners, and suppliers across different cultures and time zones.
- Problem-Solving Abilities, capable of thinking quickly and resolving issues under pressure.
- Proactive Mindset, with a willingness to learn and take initiative in a fast-paced environment.
- Basic Proficiency in Microsoft Office Suite (Excel, Word) and familiarity with travel booking systems is a plus.
- Passion for Travel, with an enthusiasm for delivering exceptional experiences to clients.
Company Culture and Values
Charlie’s Travels fosters a vibrant, inclusive, and entrepreneurial work environment that encourages creativity and collaboration. The organization values innovation, pushing the boundaries of traditional tourism to create authentic, memorable experiences for clients. Staff are empowered to take initiative, start passion projects aligned with company goals, and contribute to a culture of accountability and learning. The Nairobi office is a dynamic hub where Dutch, Belgian, and Kenyan colleagues share travel stories, ideas, and expertise. With a commitment to sustainability and community engagement, Charlie’s Travels prioritizes building strong relationships with local partners and promoting responsible tourism across Africa. Interns are supported with professional development opportunities, including improvement trips to explore new destinations, ensuring personal and career growth during the internship period.
How to Apply
Apply now for the Operations Assistant Intern position. To submit your application, prepare the following documents:
- Updated CV highlighting relevant education and experience
- Cover Letter explaining your interest in the role and how your skills align with the position
- Copies of your College Diploma and any relevant certificates Submit your application via the online portal at Apply for Operations Assistant Intern. Ensure all documents are clearly labeled with your name and the job reference number (45xnv/994ksmk49) in the subject line. The application deadline is July 23, 2025. Only shortlisted candidates will be contacted for interviews. Charlie’s Travels is an equal opportunity employer, committed to diversity and inclusion in the hiring process.
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internship opportunities in Kenya, paid internship, travel and tourism jobs, operations assistant intern, Nairobi internships
Detailed Role Overview
The internship opportunities in Kenya are thriving, particularly in dynamic sectors like travel and tourism. This Operations Assistant Intern role is designed for individuals eager to gain hands-on experience in a fast-growing, entrepreneurial environment. Based in Nairobi, the position offers a unique chance to contribute to the operations of a leading tour operator focused on delivering authentic, off-the-beaten-track travel experiences across East and Southern Africa. As an intern, you’ll play a pivotal role in ensuring smooth trip execution, from coordinating logistics to maintaining client satisfaction, all while developing skills that are highly transferable to future career opportunities.
Why Choose This Internship?
This internship stands out among internship opportunities in Kenya due to its comprehensive support package and exposure to a scale-up business environment. With a monthly stipend of KES 30,000, a transport allowance, and airtime provided, the role ensures financial ease, allowing you to focus on professional growth. The Nairobi office, described as the “most awesome” in the city, offers a vibrant workspace where you’ll collaborate with a diverse team of Dutch, Belgian, and Kenyan professionals. Additional perks include daily lunches prepared by an in-house chef, breakfast options, and the chance to participate in improvement trips to discover new destinations. These benefits make this internship a standout choice for those seeking practical experience and personal development.
Career Growth Potential
The Operations Assistant Intern role is more than just a temporary position—it’s a gateway to building a career in the travel and tourism industry. By working closely with experienced professionals, you’ll gain insights into trip planning, client management, and supplier coordination. The entrepreneurial nature of the organization allows you to propose and lead passion projects, aligning your interests with company goals. This hands-on experience, combined with the opportunity to work in a multicultural team, positions you for future roles in operations, project management, or customer service within the tourism sector. For those passionate about internship opportunities in Kenya, this role offers a solid foundation for long-term success.
Day-to-Day Responsibilities
As an Operations Assistant Intern, your daily tasks will revolve around supporting the seamless execution of travel itineraries. You’ll assist in coordinating logistics, ensuring that accommodations, activities, and transfers are booked accurately and on time. This involves working closely with local suppliers and partners to maintain strong relationships and secure the best rates. You’ll also support clients by serving as a point of contact, addressing their inquiries, and resolving issues promptly to ensure satisfaction. Preparing travel briefs and supplier guidelines will be a key part of your role, requiring a high level of attention to detail and organizational skills.
In addition, you’ll collaborate with the sales team to align trip planning with client expectations, ensuring every detail is tailored to their needs. You’ll participate in pre-travel briefing calls, sharing critical trip information and answering questions to prepare travelers for their journey. Maintaining organized records and documentation will be essential to keep operations running smoothly. The role also offers opportunities to contribute to pricing reviews and process improvements, allowing you to make a tangible impact on the organization’s efficiency.
Skill Development Opportunities
This internship is designed to build a wide range of skills that are highly valued in the job market. You’ll develop strong organizational skills by managing multiple trips and deadlines simultaneously, ensuring no detail is overlooked. Your communication skills will be honed through regular interactions with clients, suppliers, and team members across different cultures and time zones. The role also enhances your problem-solving abilities, as you’ll need to think quickly and resolve issues under pressure, such as last-minute changes to travel plans. Additionally, you’ll gain experience with tools like Microsoft Excel for record-keeping and travel booking platforms, further strengthening your technical skills.
Work Environment
The Nairobi office is a dynamic and collaborative space where innovation and creativity thrive. You’ll work alongside a diverse team of professionals from Kenya, the Netherlands, and Belgium, sharing travel stories and ideas in a supportive environment. The organization encourages a culture of initiative, allowing you to propose and lead projects that align with your passions and the company’s goals. With a focus on sustainability and community engagement, the organization is committed to responsible tourism practices, ensuring that your work contributes to meaningful impact in the communities it serves.
Who Should Apply?
This role is ideal for recent graduates or early-career professionals with a College Diploma in Tourism Management who are eager to gain practical experience in the travel industry. If you’re passionate about delivering exceptional travel experiences and thrive in a fast-paced, entrepreneurial environment, this internship is for you. The role requires excellent communication skills, a proactive mindset, and a high level of attention to detail. Candidates who are confident handling cross-cultural interactions and can manage multiple tasks under pressure will excel in this position. If you’re looking for internship opportunities in Kenya that offer both professional growth and a chance to explore new destinations, this role is a perfect fit.
Application Process Details
To apply for this internship opportunities in Kenya role, ensure your application is complete and submitted by the deadline. Your CV should highlight your education, any relevant experience, and skills such as organizational abilities or language proficiency. The cover letter is your chance to showcase your passion for travel and explain why you’re a strong fit for the role. Be sure to include the job reference number (45xnv/994ksmk49) in your application to avoid delays. Applications must be submitted through the provided online portal, and only shortlisted candidates will be contacted for further steps.
Benefits of Joining the Team
Beyond the financial support of a KES 30,000 monthly stipend, transport allowance, and airtime, this internship offers unique perks that enhance your experience. The opportunity to work in a vibrant Nairobi office with a diverse team fosters a sense of community and collaboration. Daily lunches and breakfast options provided by an in-house chef ensure you’re energized for the workday. The chance to participate in improvement trips allows you to explore new destinations, gaining firsthand experience that enhances your understanding of the travel industry. These benefits, combined with the opportunity to grow in a scale-up environment, make this one of the most rewarding internship opportunities in Kenya.
How This Role Stands Out
Among the many internship opportunities in Kenya, this Operations Assistant Intern position is unique due to its focus on authentic, off-the-beaten-track travel experiences. Unlike traditional tourism roles, this position allows you to contribute to innovative travel solutions that prioritize cultural immersion and sustainability. The entrepreneurial environment encourages you to take ownership of projects, making it an ideal role for those who want to make a tangible impact early in their careers. Whether you’re coordinating logistics, resolving client issues, or exploring new destinations, this internship offers a diverse and fulfilling experience.
Preparing for the Role
To succeed as an Operations Assistant Intern, you’ll need to be highly organized and adaptable. Familiarity with travel booking systems and tools like Microsoft Excel will be beneficial, though on-the-job training will be provided. Brush up on your communication skills, as you’ll be interacting with clients and suppliers regularly. A proactive approach to problem-solving and a passion for travel will set you apart in this role. By staying organized and attentive to detail, you’ll ensure that every trip is executed flawlessly, contributing to the organization’s reputation for excellence.
Final Notes
This Operations Assistant Intern role is a rare opportunity to join a leading tour operator in Nairobi and gain hands-on experience in the travel industry. With a supportive team, comprehensive benefits, and a focus on professional growth, this internship is a stepping stone to a successful career. If you’re ready to take on internship opportunities in Kenya that offer both challenge and reward, don’t miss this chance to apply. Submit your application by July 23, 2025, and take the first step toward an exciting career in travel and tourism.
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