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ESSENTIAL JOB DETAILS
- Job Title: Pharmacy Sales Representative
- Location: Nairobi, Kenya
- Employer: Shalina Healthcare
- Industry: Pharmaceutical Sales, Healthcare Marketing
- Employment Type: Full-Time
- Minimum Experience: At least 1 year in pharmaceutical sales
- Education Requirement: Diploma or Bachelor’s Degree in a Science-related field
- Application Method: Online via Darwinbox (link below)
INTRODUCTION
Shalina Healthcare is a trusted name in the pharmaceutical industry across Africa, with a mission rooted in making quality healthcare affordable and accessible to all. With over 30 years of presence in the African market and operations in more than 20 countries, the company has built a robust and respected brand in both urban and rural healthcare sectors.
As part of its ambitious expansion in East Africa, Shalina Healthcare Kenya is looking to hire a high-performing Pharmacy Sales Representative for the Nairobi territory. This role will contribute directly to improving access to essential medicines while also driving brand awareness and sales performance in one of the most competitive pharmaceutical markets in the region.
WHAT YOU WILL BE PART OF
Joining Shalina Healthcare means becoming part of an organization that:
- Champions affordability and access to essential pharmaceutical products
- Believes in merit-based growth, providing employees with international exposure and personal development opportunities
- Works with integrity, transparency, and ethical selling as its foundational values
- Supports your career journey with extensive on-the-job training, mentorship, and ongoing product education
- Offers opportunities to represent a diverse product portfolio, from prescription-only medication to over-the-counter solutions across multiple therapeutic categories
YOUR RESPONSIBILITIES IN DETAIL
1. Building and Nurturing Healthcare Relationships
- Develop and maintain long-term relationships with pharmacists, pharmacy owners, retail chains, clinics, hospitals, and other medical institutions
- Be the trusted liaison and representative of Shalina products to key accounts within Nairobi
- Execute customer engagement strategies to increase satisfaction, loyalty, and repeat orders
2. Achieving Sales Objectives
- Consistently meet and exceed monthly and quarterly sales targets for assigned products and zones
- Maintain accurate territory records, visit schedules, and customer interaction reports
- Track and analyze customer purchase patterns, develop action plans to increase sales, and improve product adoption rates
3. Product Promotion & Demonstration
- Demonstrate deep knowledge of assigned products, including dosage forms, ingredients, contraindications, side effects, and comparative advantages over competitors
- Conduct product detailing sessions with pharmacists and healthcare providers
- Execute product launch strategies, training programs, and customer education seminars as part of brand activation campaigns
4. Territory Management & Field Work
- Plan daily, weekly, and monthly sales routes to maximize client outreach
- Conduct in-field product promotion visits with targeted frequency and reach goals
- Report on sales performance, competitor activities, and market trends through CRM tools and dashboards
5. Market Intelligence & Reporting
- Collect data on market dynamics, competitor pricing, distribution activities, and customer preferences
- Share insights with the management team to help adapt market strategies and maintain a competitive edge
- Provide weekly reports, customer feedback summaries, and field highlights to the National Sales Manager
6. Compliance & Regulatory Adherence
- Ensure all promotional activities and communications are aligned with the Pharmacy and Poisons Board (PPB) regulations
- Follow ethical selling practices in line with industry standards and company policies
- Report any adverse effects or product complaints through the appropriate pharmacovigilance channels
PROFILE OF THE IDEAL CANDIDATE
Academic Background
- A Bachelor’s or Diploma in a Science-related discipline, preferably Pharmacy, Biochemistry, Chemistry, or Biomedical Sciences
Sales & Communication Skills
- Minimum 1 year of experience in pharmaceutical, medical, or B2B field sales
- Demonstrated success in meeting sales targets and working independently on the field
- Strong ability to articulate product features to both technical (pharmacists, doctors) and non-technical (retail staff) audiences
Technical & Digital Skills
- Proficient in Microsoft Office (Excel, Word, PowerPoint) for reporting and presentation
- Comfortable using CRM platforms, mobile sales apps, and digital order-processing tools
- Familiar with digital marketing basics and social media engagement for brand amplification
Personal Attributes
- Highly self-motivated, energetic, goal-oriented and capable of managing time effectively
- Open to travel within assigned zones and adaptable to field-based working conditions
- Willing to undergo ongoing training and align with dynamic sales KPIs
WHAT MAKES SHALINA DIFFERENT?
- Pan-African Reach: Operates across Nigeria, Ghana, Angola, Uganda, Tanzania, Zambia, South Sudan, and more
- Legacy & Trust: Known for delivering WHO-approved quality medications at accessible price points
- Diversity of Portfolio: Over 250 pharmaceutical products spanning antibiotics, analgesics, dermatology, nutrition, and vitamins
- Sustainability Commitment: Operates with responsibility towards local communities, healthcare systems, and the environment
TRAINING, SUPPORT & PERFORMANCE CULTURE
As a new Sales Representative, you will undergo a structured onboarding program that includes:
- Comprehensive product knowledge training
- Sales and negotiation skills development
- Introduction to Shalina’s CRM system and reporting protocols
- Field shadowing with experienced sales reps
- Coaching from senior sales leaders and access to a regional WhatsApp support group for daily updates and best practices
Performance is tracked using a robust sales incentive and appraisal system, with regular reviews and clear pathways for promotion into supervisory or product specialist roles.
A DAY IN THE LIFE OF A SHALINA SALES REP
- Check your daily sales goals and CRM call plan
- Prepare promotional materials for client visits
- Start field visits with pre-planned route: Hospital → Pharmacy → Clinic → Distributor
- Present latest products and offers, address stock gaps, and upsell higher-margin SKUs
- Record feedback, generate quick quotes or orders, and capture data in CRM
- Follow up via WhatsApp or SMS with clients who requested pricing information or delayed confirmation
- Return to base to debrief, summarize wins/challenges, and submit reports before COB
HOW TO APPLY
If you’re passionate about improving lives through healthcare and have the drive to succeed in pharmaceutical sales, this could be the opportunity that launches your career.
- Prepare a professional CV (PDF preferred) and concise cover letter (1-page)
- Highlight your sales achievements, field experience, and interest in the healthcare sector
- Submit your application directly to Shalina’s recruitment portal:
👉 Click Here to Apply on Darwinbox
APPLICATION TIPS
- Tailor your CV to highlight any pharma, FMCG, or health-related sales experience
- Use real sales figures or growth metrics to stand out
- Keep your contact information up-to-date
FAQ
Q: Can I apply if I have general B2B sales experience but no pharma background?
A: Yes, especially if your degree is science-related and you’re willing to undergo training.
Q: Is a valid driver’s license required?
A: It’s not mandatory but is highly recommended for field mobility.
Q: Are there opportunities for career progression?
A: Absolutely. Top performers are regularly promoted to Senior Sales Rep, Product Specialist, or Area Sales Manager roles.
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