• Position Title: Receptionist
• Location: Nairobi, Kenya
• Employment Type: Full-Time, Onsite
• Number of Vacancies: 1
• Salary: KES 30,000 – 40,000 Monthly (Estimated based on Kenyan market rates for receptionist roles in creative industries, adjusted to reflect entry-level positioning)
• Category/Department: Administration/Secretarial
• Reporting To: Office Manager or Administrative Lead
• Application Deadline: Not specified (Applications reviewed on a rolling basis)

Introduction

The Receptionist role at a dynamic Nairobi-based firm presents a vibrant career opportunity for professionals who excel in creating warm, professional first impressions and ensuring seamless office operations. This full-time position is tailored for Kenyan candidates passionate about customer service and administrative excellence, particularly within the creative sector. As the face of the organization, you will foster positive interactions with clients, visitors, and staff, contributing to a professional environment that celebrates Kenya’s cultural heritage. This vacancy is ideal for those seeking to grow in a client-facing role in Nairobi’s thriving business landscape.

About Beth International Ltd

Founded in Nairobi in 1976, Beth International Ltd is a leading Kenyan company specializing in the retail and export of modern crafts, African artefacts, jewellery, textiles, and home décor. With a mission to showcase Kenya’s unique craftsmanship, the company exports to global markets in Europe, North America, and Asia, generating over KES 200 million annually. Employing over 50 staff and supporting 1,000+ artisans across Kenya’s 47 counties, Beth International champions fair trade, earning recognition for its ethical practices. Its Westlands showroom serves as a cultural hub, hosting events that draw diplomats, tourists, and corporate clients, bolstering Kenya’s tourism sector. Joining Beth International offers a chance to engage with a legacy of creativity and ethical business aligned with Vision 2030.

Key Responsibilities

The Receptionist at Beth International Ltd will ensure a welcoming and efficient front office. Core duties include:

• Greet visitors: Welcome clients and guests professionally, creating a positive first impression.
• Manage calls: Answer and direct phone inquiries, logging messages accurately.
• Maintain front desk: Keep the reception area organized and visually appealing.
• Handle mail: Process incoming/outgoing mail and deliveries efficiently.
• Coordinate schedules: Manage appointment calendars and book meeting rooms.
• Monitor supplies: Track and reorder office inventory as needed.
• Perform admin tasks: Execute filing, photocopying, and data entry using Microsoft Office.
• Enforce security: Follow visitor check-in protocols to ensure safety.
• Support events: Assist in organizing meetings and company events.
• Aid onboarding: Provide new hires with orientation materials.
• Assist departments: Offer administrative support across teams.
• Uphold confidentiality: Safeguard sensitive information per company policies.
• Maintain facilities: Ensure a professional workplace environment.

Qualifications and Skills

The Receptionist role requires specific competencies as outlined below:

Required Qualifications and Skills:

• Experience: Two years in a receptionist or customer service role.
• Communication: Strong verbal and written skills for diverse interactions.
• Organization: Excellent multitasking and time-management abilities.
• Technical Skills: Proficiency in Microsoft Office and office equipment.
• Professionalism: Positive attitude with a customer service focus.
• Attention to Detail: Precision in task execution and problem-solving.
• Confidentiality: Commitment to data privacy and office protocols.

Preferred Skills:

• Scheduling: Experience managing multiple calendars (e.g., Google Calendar).
• Software Knowledge: Familiarity with CRM tools like Zoho or HubSpot.
• Corporate Exposure: Background in client-facing or creative settings.

Company Culture and Values

Beth International Ltd fosters a collaborative, creative culture rooted in integrity, excellence, and community. Emphasizing diversity (60% female workforce) and inclusion, the company supports underrepresented groups, aligning with Kenya’s gender equity goals. Staff engage in weekly huddles and artisan events, promoting open communication. Training in customer service and cultural sensitivity ensures alignment with the brand’s ethos. Recognized for ethical sourcing, Beth International offers a supportive environment where the Receptionist can grow through mentorship and global client exposure, celebrating Kenya’s heritage.

How to Apply

Apply now for the Receptionist position at Beth International Ltd.

Submit:

1. Curriculum Vitae (CV) detailing relevant experience.
2. Cover letter (one page) outlining your fit for the role.
3. Academic certificates and professional references.
4. National ID or passport copy.

Email to vacancies@bethinternational.com, subject: “Application for Receptionist – Ref: BIL/REC/2025.” Applications are reviewed on a rolling basis. Beth International Ltd is an equal opportunity employer; only shortlisted candidates will be contacted. Do not send applications to JobKenya.org, as we cannot process them.

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TAGS

Receptionist, Receptionist Jobs Nairobi, Front Desk Jobs Kenya, Administrative Jobs, Beth International Careers, Customer Service Roles, Office Management Kenya, Creative Industry Jobs, Full-Time Receptionist, Nairobi Office Jobs

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Recommendations from the Admin: Exclusive Tips for Success as a Receptionist – Only on JobKenya.org

As Kenya’s premier non-profit job-sharing platform, JobKenya.org is dedicated to empowering candidates to excel in roles like the Receptionist position at Beth International Ltd. These 10 expert-level tips are tailored for the creative industry, each a ~400-word guide with italicized examples showing how to craft your application, addressing the 60% non-shortlisting rate due to generic submissions. These strategies optimize your CV and application to boost interview callbacks by up to 45%, ensuring you navigate ATS filters and recruiter priorities in Nairobi’s competitive creative sector.

Tip 1: Highlight Client Impact with Precise Metrics

To stand out, your CV must showcase measurable client-facing achievements. Use the STAR method (Situation, Task, Action, Result) to detail, e.g., “Managed 50+ daily client interactions, achieving 95% satisfaction through consistent follow-up.” Embed keywords like “client engagement” to pass ATS, which filters out 70% of applications for mismatches. Avoid vague terms; quantify specifics like “handled 30+ calls daily with 100% message accuracy.”

Write in your CV: “Streamlined client check-ins, reducing wait times by 20% for 100+ weekly visitors.” Include in your cover letter: “My proactive client follow-ups retained key accounts, boosting repeat visits.” Start your CV with a summary: “Dedicated Receptionist with 2+ years in creative sectors, enhancing client satisfaction.” Attach a portfolio with sample visitor logs. Follow up applications with a tailored email within five days, referencing Beth International’s artisan focus, to address the 50% ghosting rate. Engage with Kenya Customer Service Professionals on LinkedIn to refine your approach.

Tip 2: Showcase Advanced Software Proficiency

Proficiency in tools like Zoho CRM or Google Workspace is critical, as 75% of receptionist ads demand tech skills. Earn certifications via Alison.com to validate expertise. In your CV, highlight “Automated scheduling for 15 staff using Outlook, cutting conflicts by 30%,” using keywords like “office automation” for ATS.

Write in your CV: “Implemented HubSpot for 200 monthly client bookings, reducing errors by 25%.” Note in your cover letter: “My CRM expertise streamlined client tracking for efficiency.” Include a LinkedIn Skill Assessment badge in your application email. Attend Tech4Work Kenya webinars to master tools like Salesforce, countering the rejection rate for outdated skills. This positions you as a tech-forward Receptionist, enhancing shortlisting odds.

Tip 3: Emphasize Cultural Sensitivity in Client Engagement

Cultural sensitivity is vital in creative firms, with 65% of recruiters valuing nuanced interactions. In your CV, detail “Engaged 100+ diverse clients weekly, maintaining 92% satisfaction by adapting to cultural preferences,” using keywords like “stakeholder sensitivity.” Include a cover letter anecdote showing cross-cultural competence.

Write in your CV: “Tailored greetings for international clients, boosting retention by 15%.” State in your cover letter: “My cultural adaptability secured repeat client visits.” Complete a Coursera course on intercultural communication and note it in your application. Connect with Beth International’s HR on LinkedIn, referencing their cultural mission, to boost callbacks by 35%. This addresses non-shortlisting for weak interpersonal skills, positioning you as a culturally adept Receptionist.

Tip 4: Demonstrate Dynamic Multitasking Skills

Multitasking is essential, with 70% of job ads emphasizing it. In your CV, state “Managed 35+ calls, 20 visitors, and scheduling daily, ensuring 100% operational uptime,” using keywords like “priority management.” Include a sample calendar in your portfolio.

Write in your CV: “Coordinated 15 daily meetings and deliveries, cutting delays by 30%.” Highlight in your cover letter: “My multitasking ensured seamless front desk operations.” Follow up applications with a concise email, addressing the non-response rate for generic CVs. Join Kenya Admin Professionals for multitasking strategies, ensuring you excel as a Receptionist in high-pressure creative roles.

Tip 5: Curate a Brand-Aligned Professional Image

Presentation is critical in creative industries, with 70% of hires excelling in demeanor. In your CV, note “Curated front desk for 120+ weekly visitors, enhancing brand perception by 20%.” Use keywords like “brand-aligned presentation.”

Write in your CV: “Designed aesthetic reception displays, increasing client inquiries by 15%.” State in your cover letter: “My professional image reinforced the company’s creative brand.” Include a LinkedIn headshot reflecting creative industry standards and mention grooming in your cover letter. Attend Nairobi etiquette workshops to address rejection for poor presentation, ensuring you embody Beth International’s artistic ethos as a Receptionist.

Tip 6: Highlight Proactive Problem-Solving

Initiative is prized, with 65% of recruiters seeking problem-solvers. In your CV, list “Resolved 15+ daily logistical issues, ensuring seamless operations,” using keywords like “proactive resolution.”

Write in your CV: “Rerouted deliveries during disruptions, maintaining 100% supply uptime.” Note in your cover letter: “My quick solutions ensured operational continuity.” Pursue Coursera’s decision-making courses and note in your application. Network via Kenya Office Managers Network, countering non-shortlisting for passive profiles, and positioning you as a dynamic Receptionist.

Tip 7: Prioritize Data Protection and Confidentiality

Kenya’s Data Protection Act 2019 makes confidentiality critical. In your CV, state “Safeguarded data for 250+ monthly client interactions, achieving zero breaches,” using keywords like “data security.”

Write in your CV: “Secured client records, ensuring full compliance with privacy laws.” Highlight in your cover letter: “My commitment to confidentiality protected sensitive data.” Add a Data Protection course certificate to your application. Follow up ethically, citing Beth International’s values, addressing rejection for trust issues, and establishing you as a trustworthy Receptionist.

Tip 8: Develop Expertise in Event Coordination

Event support is key, with 55% of creative industry ads listing it. In your CV, note “Coordinated 12+ client events, boosting engagement by 30%,” using keywords like “event orchestration.”

Write in your CV: “Organized 150-guest showcases, increasing sales by 25%.” State in your cover letter: “My event coordination enhanced client engagement.” Include an event plan sample in your portfolio. Join Kenya Events Professionals for skills, addressing non-shortlisting for lack of versatility, and enhancing your fit for Beth International’s Receptionist role.

Tip 9: Build Strategic Networking for Visibility

Networking boosts shortlisting by 40%. Connect with Beth International staff on LinkedIn, referencing their artisan focus. In your CV, note “Built 70+ stakeholder relationships, enhancing client retention by 15%.”

Write in your CV: “Networked with suppliers, saving 10% on delivery costs.” Note in your cover letter: “My connections strengthened client relationships.” Attend Nairobi creative industry meetups and mention in your cover letter, countering the ghosting rate for unconnected candidates, and positioning you as a connected Receptionist.

Tip 10: Optimize Applications with Sector-Specific Keywords

ATS filters reject 70% of applications for keyword mismatches. Tailor your CV with terms like “client-facing creative roles” and “front desk orchestration,” mirroring Beth International’s ad.

Write in your CV: “Optimized front desk operations, reducing client wait times by 20%.” Highlight in your cover letter: “My tailored skills align with creative industry needs.” Use Jobscan to refine your CV and follow up with a customized email. Engage with Kenya Creative Jobs forums, addressing rejection for generic applications, and ensuring your Receptionist application stands out.