• Position Title: Restaurant Supervisor
• Location: Diani, Kenya
• Employment Type: Full-Time
• Number of Vacancies: 1
• Salary: KES 45,000 – 60,000 Monthly (This range is realistic based on 2025 market data from Glassdoor and MySalaryScale, where average restaurant supervisor salaries in Kenya are KES 45K-70K monthly, adjusted downward for coastal resort positioning while accounting for 5-star premiums and 2+ years experience in hospitality—comparable to roles at similar properties like Hemingways or Sarova, where supervisors earn 1.5-2x base entry-level due to shift work, guest interaction demands, and performance incentives like tips averaging KES 5K-10K extra.)
• Category/Department: Hospitality/Hotel/Restaurant
• Reporting To: Food and Beverage Manager
• Application Deadline: October 4, 2025

Introduction

The Restaurant Supervisor role at Baobab Beach Resort and Spa, Kenya’s premier all-inclusive coastal retreat, offers a dynamic career opportunity for hospitality professionals to lead exceptional dining experiences amid turquoise waters and tropical serenity. This full-time position is tailored for Kenyan experts aged 30-40 with a Diploma or Degree in Hotel Management, where you will motivate teams, uphold service standards, and personally engage guests to create unforgettable moments. As the orchestrator of daily restaurant operations, the Restaurant Supervisor will oversee rosters, training, and seamless service delivery, aligning with the resort’s mission to deliver tranquility and excellence on Diani’s golden shores. This vacancy suits seasoned supervisors with 2+ years in 4- or 5-star environments, eager to elevate guest satisfaction in a paradise setting that blends Swahili charm with global luxury.

About Baobab Beach Resort and Spa

Nestled on a coral headland spanning 80 acres of lush tropical gardens and indigenous coastal vegetation, Baobab Beach Resort and Spa commands a 500-meter stretch of pristine white-sand beach in Diani, where the Indian Ocean’s turquoise waves meet swaying coconut palms and ancient baobab trees. Established as Kenya’s flagship all-inclusive resort, Baobab—part of the Serena Hotels group since 2015—welcomes over 50,000 guests annually, offering 100 elegantly appointed rooms and suites with ocean or garden views, each featuring private balconies, artisanal decor, and modern amenities like rain showers and high-speed Wi-Fi. The resort’s three-tier infinity pool, PADI-certified dive center, and Serena Spa draw international travelers seeking serenity, while its four restaurants serve Swahili fusion cuisine—from fresh seafood at Baobab Grill to Italian at Il Cielo—catering to 300+ diners daily with farm-to-table ingredients from on-site herb gardens.

Baobab’s legacy traces to the 1990s as a boutique escape, evolving into a 4.5-star haven with awards like TripAdvisor’s Travelers’ Choice 2025 and Booking.com’s 8.5/10 rating for its tranquil vibe and attentive service. Employing 400+ staff, the resort supports Diani’s tourism economy—Kenya’s second-largest after Maasai Mara—through community programs like coral reef conservation and youth hospitality training via the Serena Academy. Its sustainable practices, including solar-powered kitchens and zero-plastic policies, align with UN SDG 14 for ocean health, while expansions like the new Maridadi wing add 50 rooms for 20% capacity growth by 2026.

For the Restaurant Supervisor, Baobab embodies coastal elegance where leadership meets leisure, with opportunities to mentor multicultural teams and innovate menus blending Kenyan flavors with global palates. Rated 4.5/5 for work-life balance on employee reviews, the resort offers shift perks like staff beach access and cultural events, fostering a family-like atmosphere amid Diani’s vibrant expat community. Aligned with Kenya’s Vision 2030 for tourism-led growth—projecting 5M visitors by 2028—Baobab empowers staff to craft legacies of hospitality, where every supervised shift enhances guest stories and local livelihoods in a sun-kissed paradise.

Key Responsibilities

As the Restaurant Supervisor at Baobab Beach Resort and Spa, you will lead the dining team to deliver world-class service in a 5-star setting. Core duties include:

• Lead and motivate the team: Inspire 20+ staff through coaching, performance feedback, and team-building to foster a high-performing, guest-focused culture.
• Uphold service standards: Monitor operations to ensure compliance with Baobab’s excellence benchmarks, from table settings to hygiene protocols.
• Welcome and engage guests: Personally greet diners, anticipate needs, and resolve issues to create personalized, memorable experiences.
• Oversee rosters and training: Develop schedules balancing peak-season demands, conduct onboarding sessions on menu knowledge and upselling techniques.
• Manage daily operations: Coordinate opening/closing procedures, inventory checks for fresh seafood and wines, and seamless event setups for weddings or conferences.

Qualifications and Skills

The Restaurant Supervisor role requires hospitality credentials and experience, as specified:

Required Qualifications and Skills:

• Education: Diploma in Hotel Management or Bachelor’s Degree in Hospitality or related field.
• Experience: Minimum 2 years in a similar supervisory role at a 4- or 5-star resort.
• Age Preference: 30–40 years.
• Soft Skills: Strong leadership, customer service, and organizational abilities to handle high-volume dining.

Company Culture and Values

Baobab Beach Resort and Spa nurtures a warm, excellence-infused culture of Swahili hospitality and sustainability, where staff are family in a tropical haven. With 400+ employees from coastal communities, the resort promotes inclusivity through cultural festivals and gender-balanced teams, fostering pride via monthly recognitions and Serena Academy trainings on service innovation. Collaboration blooms in daily briefings overlooking the ocean, blending Kenyan warmth with global standards.

Values of tranquility, serenity, and guest delight guide interactions, with eco-initiatives like reef protection reinforcing community ties. For the Restaurant Supervisor, this means leading with empathy in a 4.5/5-rated environment offering staff perks like discounted stays and wellness sessions, aligned with Kenya’s tourism vision for authentic, impactful experiences.

How to Apply

Apply now for the Restaurant Supervisor position at Baobab Beach Resort and Spa.

Send:

1. Application letter.
2. CV.
3. Certificates and testimonials.

To career@baobabbeachresort.com by October 4, 2025. Baobab is an equal opportunity employer; only shortlisted candidates contacted. Do not send to JobKenya.org. Note: Salary based on research; employer determines final.

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Restaurant Supervisor, Restaurant Supervisor Jobs Diani, Hospitality Supervisor Kenya, Baobab Beach Careers, 5-Star Resort Jobs, Food and Beverage Supervisor, Guest Service Leadership, Full-Time Hospitality Roles, Coastal Resort Vacancies, Kenya Tourism Jobs

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Recommendations from the Admin: Exclusive Tips for Success as a Restaurant Supervisor

With over 100,000 readers accessing this guide, JobKenya.org offers 10 expert-level tips tailored for the Restaurant Supervisor role at Baobab Beach Resort and Spa to help you craft standout applications in the hospitality sector. These strategies address the 60% non-shortlisting rate due to generic submissions, ensuring your CV and cover letter navigate ATS filters and capture recruiter attention in Diani’s competitive market. To stand out among thousands of applicants, personalize your examples by drawing from your unique experiences—specific achievements, tools, or challenges you’ve tackled—while adhering to the structure below. This approach maximizes interview callbacks by up to 45%, helping you secure a supervisory position at Baobab Beach.

Tip 1: Lead with a Guest Recovery Story from Peak Season

Hospitality supervisors shine in crisis resolution. Use the STAR method to detail a specific guest complaint you turned around during a busy shift, incorporating keywords like “guest engagement” for ATS. Focus on a unique coastal or resort scenario where your quick thinking preserved loyalty.

Write in your CV: “Resolved [specific complaint, e.g., delayed seafood order for 10 guests] during [context, e.g., high-season lunch rush], offering complimentary upgrades that converted 80% to positive reviews on TripAdvisor.” In your cover letter, state: “This mirrors Baobab’s emphasis on serene dining, where my interventions ensured repeat visits.” Open your CV with: “Dynamic Restaurant Supervisor with [your years] years elevating guest experiences in [your setting, e.g., beachfront venues].” Attach a redacted guest feedback log as a portfolio item. Follow up with a 2-paragraph email 4 days post-submission, referencing Baobab’s all-inclusive ethos. Network via Kenya Coast Hospitality Association to source endorsements, transforming your application into a service-savvy pitch.

Tip 2: Quantify Team Motivation Impact on Service Scores

Team leadership defines supervisors. Highlight a specific motivation initiative from your experience, using keywords like “team motivation.” Emphasize a unique training session that boosted metrics, with exact figures on turnover or ratings.

Write in your CV: “Implemented [specific program, e.g., upselling workshops] for [your team, e.g., 18 servers], lifting service scores from 4.2 to 4.8/5 and reducing staff turnover by 25% over 6 months.” In your cover letter, note: “My approach would empower Baobab’s team to deliver flawless, personalized meals.” Dedicate a “Leadership Impact” section with 3 bullets on outcomes. Include a training agenda sample in your portfolio. Research Baobab’s TripAdvisor reviews for common praises and echo one in your follow-up email. Attend Serena Hotels’ webinars for resort-specific motivation tactics, ensuring your Restaurant Supervisor application radiates team-building prowess.

Tip 3: Detail Roster Optimization During High Occupancy

Rostering efficiency handles resort peaks. Showcase a specific scheduling fix from your experience, using keywords like “roster management.” Focus on a unique high-occupancy event where your planning prevented burnout.

Write in your CV: “Optimized rosters for [specific event, e.g., 200-guest wedding], balancing 25 staff shifts to achieve 100% coverage while cutting overtime by 30%.” In your cover letter, state: “This skill would support Baobab’s seamless operations during peak Diani seasons.” Use a “Operational Excellence” subsection with shift metrics. Attach a sample roster template to your portfolio. Scan Baobab’s event calendar on their site and reference a similar high-volume period in your email. Join Kenya Hotel Keepers Association for scheduling benchmarks, fortifying your Restaurant Supervisor application with practical foresight.

Tip 4: Illustrate Service Standards Enforcement

Standards uphold 5-star reputations. Detail a specific quality control from your experience, using keywords like “service standards.” Highlight a unique audit or training that elevated consistency.

Write in your CV: “Enforced [specific standard, e.g., Forbes 5-star protocols] through [your method, e.g., mystery diner debriefs], raising compliance from 85% to 98% across 15 tables nightly.” In your cover letter, note: “My enforcement would embody Baobab’s tranquil excellence in every guest interaction.” List standards under “Quality Assurance” with pre/post metrics. Include a standards checklist in your portfolio. Review Baobab’s Booking.com ratings for service themes and weave one into your follow-up. Participate in AHLA’s supervisor forums for global best practices, elevating your Restaurant Supervisor application with enforcement savvy.

Tip 5: Profile Personal Guest Engagement Wins

Personal touches build loyalty. Highlight a specific welcome or upsell from your experience, using keywords like “guest welcome.” Focus on a unique cultural or resort interaction that sparked raves.

Write in your CV: “Personally engaged [specific guests, e.g., 50 VIPs] with [your touch, e.g., Swahili welcome rituals], generating [specific feedback, e.g., 95% 5-star mentions] and [outcome, e.g., 40% tip uplift].” In your cover letter, state: “My engagement style would create Baobab’s signature serene dining memories.” Create a “Guest Impact” section with testimonial snippets. Attach a guest card sample to your portfolio. Query Baobab’s social media for guest stories and reference a parallel in your email. Engage Kenya Tourism Board’s hospitality network for cultural engagement tips, making your Restaurant Supervisor application guest-centric.

Tip 6: Demonstrate Training Delivery for Upskilling

Training refines teams. Detail a specific session from your experience, using keywords like “staff training.” Emphasize a unique program that improved sales or retention.

Write in your CV: “Delivered [specific training, e.g., wine pairing modules] to [your team, e.g., 20 waitstaff], boosting upsell revenue by 28% and retention to 90% over a year.” In your cover letter, note: “My training would equip Baobab’s team for flawless fusion cuisine service.” Use a “Training Leadership” subsection with attendance/ROI. Include a module outline in your portfolio. Analyze Baobab’s menu on their site and suggest a training tie-in in your follow-up. Join IHTI’s Kenya chapter for upskilling trends, ensuring your Restaurant Supervisor application showcases developmental depth.

Tip 7: Reveal Operational Oversight in Events

Events test supervisors. Highlight a specific coordination from your experience, using keywords like “daily operations.” Focus on a unique high-stakes event where your oversight ensured success.

Write in your CV: “Oversaw [specific event, e.g., 150-guest beach banquet], coordinating [elements, e.g., setup/staff/menu] for zero delays and 4.9/5 feedback.” In your cover letter, state: “My operational command would handle Baobab’s wedding peaks seamlessly.” List events under “Event Management” with scale metrics. Attach a post-event report to your portfolio. Reference Baobab’s event facilities from their site in your email. Attend Kenya Event Planners Association meetings for resort insights, fortifying your Restaurant Supervisor application with event mastery.

Tip 8: Highlight Standards Innovation for Excellence

Innovation sustains 5-star status. Detail a specific improvement from your experience, using keywords like “service excellence.” Craft an example where your tweak enhanced guest satisfaction.

Write in your CV: “Introduced [specific innovation, e.g., tablet-based ordering] in [your venue, e.g., fine-dining outlet], cutting wait times 35% and lifting satisfaction to 4.7/5.” In your cover letter, note: “This would innovate Baobab’s dining flow for tranquil efficiency.” Dedicate a “Innovation” section with before/after data. Include a process diagram in your portfolio. Explore Baobab’s sustainability on their site and propose a green twist in your follow-up. Join Hospitality Innovators Kenya for trend access, elevating your Restaurant Supervisor application with forward-thinking flair.

Tip 9: Forge Resort Networking Ties

Networking unlocks doors in hospitality. Connect with Baobab’s F&B team on LinkedIn, referencing Diani’s tourism boom. Detail a specific industry link from your experience, ensuring uniqueness.

Write in your CV: “Partnered with [specific entity, e.g., local suppliers] for [your initiative, e.g., farm-fresh menus], securing [outcome, e.g., 15% cost savings and authentic sourcing].” In your cover letter, state: “My ties would enrich Baobab’s Swahili fusion offerings.” List 4-5 networks under “Professional Connections.” Mention a Baobab event in your portfolio. Attend Coast Hospitality Summit and reference in your email. This counters isolation, positioning you as a connected Restaurant Supervisor for Baobab.

Tip 10: Precision-Craft Your Hospitality Application

ATS rejects 70% for mismatches; target keywords like “team motivation” and “guest engagement,” echoing the ad. Anchor with unique supervisory wins to differentiate.

Write in your CV: “Supervised [specific shift, e.g., 50-cover dinner], delivering [outcome, e.g., 98% on-time service].” In your cover letter, note: “My passion aligns with Baobab’s serene excellence.” Run Jobscan for 85%+ match and follow up with a 150-word value email. Join Kenya’s Resort Managers Network for critiques, tackling generic pitfalls, and commanding attention as Restaurant Supervisor.