Essential Job Details

• Position Title: Sales Consultant (Mombasa)
• Location: Mombasa, Kenya
• Employment Type: Full-Time, Permanent
• Number of Vacancies: 1
• Salary: KES 55,000
• Category/Department: Retail Sales
• Reporting To: Not specified (likely Store Manager or Retail Supervisor)
• Post Date: August 4, 2025
• Application Deadline: August 11, 2025
• Experience: Proven experience in retail sales, preferably in tiles, ceramics, hardware, or home improvement
• Education Level: Not specified (relevant sales experience and skills required)

Introduction

The Sales Consultant (Mombasa) role at GAP Recruitment Services Limited offers an exciting career opportunity for a dynamic individual to join a leading ceramics retailer and manufacturer in Mombasa, Kenya. This full-time, permanent position focuses on driving sales of high-quality tiles, sanitary ware, bathtubs, and other ceramic products, providing exceptional customer service in a fast-paced retail environment. Ideal for Kenyan professionals with a solid background in retail sales and a passion for customer engagement, the Sales Consultant (Mombasa) position provides a platform to contribute to the company’s strong presence in the East African market while advancing your career in Mombasa’s vibrant retail sector.

The Sales Consultant (Mombasa) will be a key player in meeting sales targets, enhancing store aesthetics, and building client relationships, leveraging a proactive and solution-oriented mindset. This role is perfect for individuals who thrive in customer-facing roles, enjoy working with innovative product ranges, and are eager to make an impact in Mombasa’s growing commercial landscape, a hub for trade and tourism along Kenya’s coast.

About GAP Recruitment Services Limited

GAP Recruitment Services Limited is a reputable recruitment agency partnering with a leading ceramics retailer and manufacturer based in Mombasa, Kenya. The client company specializes in producing and retailing high-quality tiles, sanitary ware, bathtubs, and other ceramic products, catering to the East African market with a focus on exceptional customer service, innovative designs, and stylish solutions for residential and commercial spaces. With a strong regional presence, the company is committed to delivering top-tier products and fostering a customer-centric retail experience.

The Mombasa Branch serves as a strategic hub, capitalizing on the city’s role as a major port and tourist destination to reach a diverse clientele. The Sales Consultant (Mombasa) role supports the company’s mission by driving sales, enhancing store presentation, and ensuring client satisfaction, aligning with Mombasa’s reputation as a commercial and cultural center. GAP Recruitment Services facilitates this opportunity, connecting talented professionals with rewarding careers in Kenya’s retail industry.

Key Responsibilities

The Sales Consultant (Mombasa) will be responsible for delivering exceptional customer service, generating sales, maintaining product knowledge, managing merchandising and stock, collaborating with the team, and ensuring compliance with store standards. The role requires a proactive approach to meet personal and store sales targets while enhancing the overall shopping experience. Below is a detailed breakdown of the key responsibilities:

1. Customer Service

• Welcome Clients: Greet customers in a professional and friendly manner, creating a welcoming atmosphere for the Sales Consultant (Mombasa) role.
• Identify Needs: Assess customer requirements and provide tailored product recommendations to meet their needs and preferences.
• Resolve Issues: Address customer queries, concerns, and returns promptly and effectively, ensuring a positive experience for the Sales Consultant (Mombasa).
• Build Relationships: Foster long-term client loyalty through exceptional service and follow-up interactions.

2. Sales Generation

• Promote Products: Actively sell ceramic products to achieve personal and store sales targets, driving revenue growth for the Sales Consultant (Mombasa).
• Upsell and Cross-Sell: Encourage upselling and cross-selling to increase the sales value per transaction, enhancing profitability.
• Meet Targets: Consistently meet or exceed sales goals through strategic engagement and product promotion.

3. Product Knowledge

• Maintain Expertise: Develop and maintain comprehensive knowledge of all ceramic products, including tiles, sanitary ware, and bathtubs, for the Sales Consultant (Mombasa).
• Stay Updated: Keep abreast of new arrivals, product specifications, and applications to provide accurate information to clients.
• Educate Customers: Guide customers to make informed purchase decisions, leveraging product knowledge to enhance sales effectiveness.

4. Merchandising and Display

• Ensure Displays: Maintain well-stocked and visually appealing product displays aligned with store standards for the Sales Consultant (Mombasa).
• Support Promotions: Assist with seasonal and promotional setups to enhance store aesthetics and attract customers.
• Monitor Presentation: Regularly assess display conditions, ensuring products are presented attractively and accessibly.

5. Stock Management

• Monitor Inventory: Track inventory levels and notify management of low stock or fast-moving items to ensure availability for the Sales Consultant (Mombasa).
• Participate in Counts: Assist in regular stock counts to maintain accurate inventory records and minimize losses or damages.
• Prevent Losses: Implement measures to reduce stock discrepancies and ensure efficient stock management.

6. Team Collaboration

• Work as a Team: Collaborate effectively with team members to achieve store goals, supporting a cohesive work environment for the Sales Consultant (Mombasa).
• Provide Support: Offer assistance during peak hours, promotions, or team absences to ensure smooth operations.
• Attend Meetings: Participate in staff meetings, sales briefings, and training sessions to stay aligned with company objectives.

7. Compliance and Store Standards

• Adhere to Policies: Follow company policies and standard operating procedures to maintain operational integrity for the Sales Consultant (Mombasa).
• Ensure Cleanliness: Maintain cleanliness, orderliness, and safety in the store environment to enhance the customer experience.
• Follow Safety Protocols: Implement security and safety measures at all times to protect staff, clients, and assets.

Qualifications and Skills

To excel as a Sales Consultant (Mombasa) at GAP Recruitment Services Limited’s client company, candidates must meet the following qualifications and skills, as outlined in the job description and aligned with industry standards:

• Education:
• No specific educational requirement (relevant sales experience and skills are prioritized).
• Experience:
• Proven experience in retail sales, preferably in a similar industry (tiles, ceramics, hardware, or home improvement).
• Experience in a fast-paced, target-driven retail environment is highly desirable for the Sales Consultant (Mombasa).
• Technical Skills:
• Retail sales skills to promote and sell ceramic products effectively for the Sales Consultant (Mombasa).
• Strong communication and interpersonal skills to engage with customers and build relationships.
• Excellent customer service skills with a solution-driven approach to address client needs.
• High attention to detail and strong organizational abilities to manage displays, stock, and sales records.
• Soft Skills:
• Ability to thrive in a busy, target-driven setting, demonstrating resilience and adaptability.
• Proactive and enthusiastic demeanor to initiate sales and enhance customer experiences.
• Professional attitude to represent the company positively and uphold brand standards.
• Preferred Skills:
• Knowledge of ceramic products or home improvement solutions to provide expert advice.
• Experience with merchandising and stock management to enhance store operations.
• Multilingual abilities (e.g., English, Swahili) to engage Mombasa’s diverse clientele.

Company Culture and Values

The client company, represented by GAP Recruitment Services Limited, fosters a customer-centric, innovative, and collaborative culture, emphasizing exceptional service, quality products, and stylish solutions. Based in Mombasa, a commercial and tourist hub along Kenya’s coast, the company values professionalism, teamwork, and a passion for retail excellence, creating a supportive environment for employees to thrive. The Sales Consultant (Mombasa) role aligns with these values, contributing to a culture that prioritizes client satisfaction, operational efficiency, and market leadership in the East African ceramics industry.

The company’s commitment to innovative product ranges and high-quality standards provides a dynamic workplace where employees are encouraged to excel in sales and customer engagement. The Sales Consultant (Mombasa) will benefit from a supportive team environment, regular training, and opportunities to grow within Mombasa’s thriving retail sector.

How to Apply

Apply now for the Sales Consultant (Mombasa) position at GAP Recruitment Services Limited’s client company in Mombasa. To submit your application:

• Prepare a detailed CV highlighting your retail sales experience, customer service skills, and any relevant qualifications.
• Include a cover letter explaining your suitability for the Sales Consultant (Mombasa) role and alignment with the company’s values.
• Submit your application via the online Career Page: Apply for Sales Consultant (Mombasa).
• For inquiries, contact: +254 784 155 512.
• Applications must be submitted by August 11, 2025.
• Only shortlisted candidates will be contacted.
• Note: GAP Recruitment Services Limited and the client company do not charge any fees at any stage of the recruitment process. Candidates requiring accommodations due to disabilities should contact the employer directly at +254 784 155 512.

Additional Engagement

• View More Job Opportunities: Explore additional vacancies at JobKenya.org.
• Free WhatsApp Channel for Job Seekers: Get real-time alerts from our WhatsApp Channel for Job Updates.
• Follow on Social Media: Stay updated with job opportunities on Twitter and LinkedIn.

Tags

Sales Consultant (Mombasa), Mombasa jobs, retail sales careers, ceramics jobs, customer service jobs

Role Overview

The Sales Consultant (Mombasa) role at GAP Recruitment Services Limited’s client company is a key position within the retail team, focused on driving sales of high-quality ceramic products in a fast-paced environment. This permanent role involves providing exceptional customer service, maintaining product knowledge, managing displays, and collaborating with the team to achieve store goals. Ideal for professionals with proven retail sales experience, the Sales Consultant (Mombasa) position offers a chance to contribute to a leading ceramics retailer’s success while advancing your career in Mombasa’s vibrant retail sector.

Why This Role Matters

As a Sales Consultant (Mombasa), you will be at the forefront of delivering exceptional customer experiences, driving sales, and enhancing the store’s reputation in Mombasa’s competitive market. Your ability to meet sales targets, resolve client queries, and maintain visually appealing displays will directly impact the company’s profitability and customer loyalty. The Sales Consultant (Mombasa) role is both impactful and rewarding, offering a chance to make a significant contribution to the East African ceramics industry while building a rewarding career in a dynamic retail setting.

Program Context: Ceramics Retail in Mombasa

The client company, represented by GAP Recruitment Services Limited, is a leading ceramics retailer and manufacturer with a strong presence in the East African market, headquartered in Mombasa. The Sales Consultant (Mombasa) role supports the company’s mission by driving sales of innovative ceramic products, including tiles, sanitary ware, and bathtubs, catering to residential and commercial clients. Operating in Mombasa, a commercial hub with a rich tourism and trade legacy, the role aligns with the company’s focus on exceptional customer service and stylish solutions, contributing to the region’s economic growth.

Day-to-Day Responsibilities

The Sales Consultant (Mombasa) will engage in a variety of tasks to drive sales and enhance store operations. Daily responsibilities include:

• Customer Engagement: Greeting clients, identifying needs, and resolving queries for the Sales Consultant (Mombasa) role.
• Sales Activities: Promoting products, upselling, and meeting personal and store sales targets.
• Product Expertise: Maintaining knowledge of ceramic products and educating customers on applications.
• Merchandising: Ensuring displays are well-stocked and visually appealing, supporting seasonal setups.
• Stock Management: Monitoring inventory, participating in stock counts, and reporting low stock levels.
• Team Collaboration: Providing support during peak hours and attending sales briefings.
• Compliance: Adhering to safety protocols and maintaining store cleanliness and order.

Skills Development Opportunities

The Sales Consultant (Mombasa) role offers significant opportunities for professional growth, enhancing skills in retail sales, customer service, and store management. Key development opportunities include:

• Sales Expertise: Mastering retail sales techniques and achieving targets for the Sales Consultant (Mombasa).
• Customer Service Skills: Enhancing client engagement and problem-solving abilities.
• Product Knowledge: Gaining expertise in ceramic products and home improvement solutions.
• Merchandising Proficiency: Developing skills in display management and promotional setups.
• Team Collaboration: Building interpersonal skills through teamwork and support during peak periods.
• Operational Compliance: Learning safety and store standards to ensure a secure environment.

These opportunities position you for career advancement in retail sales, store management, or customer service leadership roles within the company or the broader industry.

Working in Mombasa

Mombasa, Kenya’s second-largest city and a coastal commercial hub, provides a dynamic work environment for the Sales Consultant (Mombasa) at the client company. Known for its strategic port, vibrant tourism industry, and diverse population, Mombasa offers a bustling retail setting with access to modern amenities and a thriving business community. The branch’s location capitalizes on the city’s role as a gateway to East Africa, making it an ideal place to advance your career in retail sales and customer service. As a Sales Consultant (Mombasa), you will contribute to the company’s success in this vibrant market.

Career Growth Potential

The Sales Consultant (Mombasa) role is a gateway to advanced roles in retail sales, store management, or sales leadership. Key growth prospects include:

• Senior Sales Roles: Advancing to positions like Senior Sales Consultant or Sales Supervisor.
• Store Management Careers: Transitioning to roles in store operations or retail management.
• Sales Leadership Opportunities: Moving into team lead or regional sales coordinator positions.
• Professional Development: Accessing training in sales techniques, product knowledge, or customer service.
• Industry Influence: Contributing to the company’s expansion across East Africa, building a strong retail career.

The permanent nature of the role ensures long-term career stability and opportunities for growth in Mombasa’s dynamic retail sector.

Commitment to Diversity and Inclusion

GAP Recruitment Services Limited and the client company are committed to fostering an inclusive workplace, ensuring equal opportunities for all candidates regardless of background. The company upholds fair recruitment practices and does not charge fees at any stage of the process, prioritizing accessibility for candidates with disabilities. As a Sales Consultant (Mombasa), you will contribute to a culture of professionalism, customer-centricity, and teamwork, aligning with the company’s values of exceptional service and innovation.

Who Should Apply

The Sales Consultant (Mombasa) role is ideal for professionals with proven retail sales experience, preferably in tiles, ceramics, hardware, or home improvement, and a passion for customer service. If you have strong communication, organizational, and solution-driven skills, and thrive in a target-driven environment, this position offers a chance to excel in Mombasa’s retail sector. Candidates with experience in merchandising or stock management are particularly well-suited for the Sales Consultant (Mombasa) role.

How to Stand Out as an Applicant

To increase your chances of being shortlisted for the Sales Consultant (Mombasa) role:

• Highlight Retail Experience: Emphasize your experience in retail sales, especially in ceramics or home improvement, in your CV.
• Showcase Customer Service Skills: Provide examples of resolving queries or building client relationships in your cover letter.
• Demonstrate Product Knowledge: Highlight familiarity with ceramic products or similar offerings.
• Emphasize Teamwork: Reflect your ability to collaborate and support during peak periods.
• Align with Company Values: Showcase your proactive and professional demeanor in your application.

Application Tips

When applying for the Sales Consultant (Mombasa) position:

• Tailor Your CV: Highlight retail sales experience, customer service skills, and any relevant qualifications.
• Write a Concise Cover Letter: Explain your suitability for the Sales Consultant (Mombasa) role and alignment with the company’s goals.
• Submit Early: Applications are reviewed on a rolling basis, so apply before August 11, 2025.
• Ensure Accuracy: Verify that your CV and cover letter are correctly formatted and submitted via the Career Page.
• Contact for Queries: Reach out to +254 784 155 512 for any clarifications if needed.

Why Work at the Client Company

Working as a Sales Consultant (Mombasa) at GAP Recruitment Services Limited’s client company offers a unique opportunity to contribute to a leading ceramics retailer’s success while advancing your career. Key benefits include:

• Impactful Work: Drive sales and enhance customer satisfaction with innovative ceramic products.
• Competitive Salary: Enjoy a fixed salary of KES 55,000 with potential for performance incentives.
• Dynamic Environment: Work in Mombasa’s vibrant retail sector, engaging with diverse clients.
• Career Advancement: Access pathways to senior sales or store management roles.
• Supportive Culture: Thrive in a customer-centric, innovative organization that values teamwork and excellence.

By joining the company, you will play a critical role in delivering stylish solutions, boosting sales, and contributing to Mombasa’s commercial growth.

Additional Information

GAP Recruitment Services Limited and the client company are equal opportunity employers committed to fair and transparent recruitment processes. No fees are charged at any stage, and candidates should be cautious of fraudulent requests for payment. Candidates requiring accommodations due to disabilities should contact the employer directly at +254 784 155 512. For more details, refer to the official application portal: Apply for Sales Consultant (Mombasa).

Conclusion

The Sales Consultant (Mombasa) role at GAP Recruitment Services Limited’s client company is a transformative opportunity for professionals passionate about retail sales, customer service, and ceramics in Mombasa. By joining this leading retailer, you will contribute to innovative product offerings, drive sales growth, and enhance client experiences in a dynamic coastal market. With a focus on professionalism, teamwork, and career development, this Sales Consultant (Mombasa) position offers a chance to make a lasting impact. Apply today to become part of a team dedicated to delivering exceptional retail solutions in Mombasa’s thriving economy.