Essential Job Details

• Position Title: Service Manager/Supervisor
• Location: Nairobi, Kenya
• Employment Type: Full-Time
• Number of Vacancies: 1
• Salary: Confidential
• Category/Department: Operational and Managerial
• Reporting To: Head of Operations or Designated Supervisor
• Application Deadline: 20th August 2025
• Reference Number: 748

Introduction

The Service Manager/Supervisor role in Nairobi presents a transformative career opportunity for Kenyan professionals passionate about driving operational excellence in the clean mobility revolution. This pivotal position with SUN Mobility, a global leader in battery swapping technology, is tailored for individuals eager to oversee end-to-end service and maintenance workflows for electric vehicle (EV) operations. Based in Nairobi, the Service Manager/Supervisor will manage workshop operations, warehouse functions, Quick Interchange Stations (QIS), and Battery Pack (BP) Annual Maintenance Contract (AMC) services, ensuring high customer satisfaction. Ideal for those with technical expertise and leadership skills, this job vacancy offers a chance to shape Kenya’s EV ecosystem while advancing your career in a mission-driven startup environment.

About SUN Mobility

SUN Mobility is a global pioneer in battery swapping technology, revolutionizing urban transportation through innovative electric mobility solutions. Headquartered in India, the company operates the world’s largest battery-swapping network, facilitating over 500,000 swaps monthly. Backed by prestigious investors such as Bosch, Vitol, Indian Oil Corporation (IOCL), and Helios Climate, SUN Mobility empowers commercial EV fleets to scale efficiently and sustainably. Their interoperable technology makes EV adoption faster, cheaper, and more accessible, addressing key barriers to clean mobility. As SUN Mobility launches in Kenya, their first African market, they seek a Service Manager/Supervisor to drive operational success. Joining SUN Mobility offers a rare opportunity to shape Kenya’s sustainable transportation future at an early stage.

Key Responsibilities

The Service Manager/Supervisor will oversee service and maintenance operations, ensuring seamless workflows and customer satisfaction. Key duties include:

• Lead day-to-day workshop operations for the repair of EVs, batteries, and related components.
• Supervise stores and warehouse functions, including inward/outward material movement, stock accuracy, and part availability.
• Monitor the performance and uptime of Quick Interchange Stations (QIS), ensuring regular maintenance and fault response.
• Plan and execute Battery Pack (BP) AMC service schedules, battery health checks, and preventive maintenance.
• Handle customer complaints and field issues by deploying service teams and ensuring timely resolution.
• Coordinate between workshop, field service engineers, and QIS technicians for seamless service delivery.
• Track inventory levels, generate requisitions, and ensure proper documentation of parts and consumables.
• Maintain service records, AMC logs, and QIS fault/repair history for reporting and audits.
• Conduct root cause analysis of recurring complaints and implement corrective actions.
• Ensure Standard Operating Procedures (SOPs) and safety protocols are strictly followed in all service operations.
• Mentor and manage service technicians, warehouse assistants, and field engineers.
• Provide regular updates to the operations head on service metrics, field performance, and AMC status.
• Optimize service workflows to enhance efficiency and customer satisfaction.
• Collaborate with internal teams to align service operations with deployment goals.
• Implement inventory control systems to ensure accurate tracking and availability.
• Resolve operational bottlenecks to maintain high service standards.

Qualifications and Skills

To succeed as a Service Manager/Supervisor, candidates must meet the following requirements:

• Degree or Diploma in Mechanical, Electrical, or Automobile Engineering from a recognized institution.
• Minimum of 4–8 years’ experience in service operations, warehouse supervision, or AMC handling.
• Strong technical knowledge of EVs, batteries, QIS systems, and basic diagnostics.
• Experience managing teams across workshop, field, and stores operations.
• Familiarity with service documentation, warranty processes, and inventory control systems.
• Good communication skills for effective team leadership and stakeholder coordination.
• Strong problem-solving skills to address technical and operational challenges.
• Proficient in using Excel, ERP/service management software, and mobile reporting tools.
• Proficiency in English; proficiency in Swahili is an advantage for field coordination.
• Leadership skills to mentor and manage diverse teams in a startup environment.
• Detail-oriented approach to ensure accuracy in inventory and service records.
• Ability to work under pressure in a fast-paced, dynamic setting.
• Passion for clean mobility and sustainable technology solutions.
• Adaptability to manage operations in startup conditions with evolving systems.

Company Culture and Values

SUN Mobility fosters a dynamic, innovative, and collaborative work environment, driven by a shared passion for clean mobility and sustainability. As a global startup, the company values entrepreneurial spirit, adaptability, and accountability, empowering the Service Manager/Supervisor to take initiative in a fast-paced setting. Employees benefit from continuous learning, cross-functional collaboration, and global exposure, working alongside teams in India and other markets. SUN Mobility is committed to diversity, inclusion, and environmental responsibility, creating opportunities for staff to grow while contributing to a greener future. The company’s flat hierarchy and problem-solving ethos make it an ideal workplace for self-starters eager to shape Kenya’s clean mobility landscape.

How to Apply

Apply now for the Service Manager/Supervisor position. Candidates must submit the following documents online by 20th August 2025 through the following link: Apply for Service Manager/Supervisor:

• Updated Curriculum Vitae (CV) highlighting relevant experience and achievements
• Cover letter detailing your interest in the Service Manager/Supervisor role and alignment with SUN Mobility’s mission
• Copies of academic certificates and professional certifications
• Any relevant testimonials or recommendation letters

Send your application to the provided link, ensuring the subject line reads: Service Manager/Supervisor (Ref: 748). SUN Mobility is an equal opportunity employer, and only shortlisted candidates will be contacted. Flexi Personnel does not charge candidates for job placement.

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Service Manager/Supervisor, battery swapping technology jobs, EV service operations careers, Nairobi startup jobs, clean mobility vacancies

Why Pursue a Career as a Service Manager/Supervisor with SUN Mobility?

The Service Manager/Supervisor role at SUN Mobility offers a unique opportunity to drive Kenya’s clean mobility revolution through operational excellence and technical expertise. As the company launches its first African market, the Service Manager/Supervisor will oversee critical service and maintenance workflows, ensuring seamless EV operations and high customer satisfaction. This position is ideal for professionals with technical knowledge and leadership skills, passionate about sustainable technology and operational management. With global backing from industry leaders like Bosch and Vitol, SUN Mobility provides a platform for significant career growth and impact in a high-demand sector.

The Role of Service Operations in EV Adoption

The Service Manager/Supervisor plays a pivotal role in driving EV adoption by ensuring reliable and efficient service operations. Key contributions include:

• Maintaining Equipment: Overseeing repairs and maintenance for EVs, batteries, and QIS infrastructure.
• Ensuring Uptime: Monitoring QIS performance to minimize downtime and enhance user experience.
• Resolving Complaints: Addressing customer issues promptly to maintain high satisfaction levels.
• Supporting Scalability: Managing inventory and service workflows to enable operational growth.

By delivering exceptional service operations, the Service Manager/Supervisor will drive SUN Mobility’s success in Kenya’s emerging EV market.

The Impact of Battery Swapping Technology

Battery swapping technology is revolutionizing electric mobility by addressing key barriers to EV adoption. SUN Mobility’s interoperable system offers:

• Speed: Battery swaps take minutes, eliminating long charging times.
• Affordability: Reduces upfront costs for riders and fleet operators.
• Sustainability: Promotes clean energy, reducing carbon emissions.
• Scalability: Supports large-scale commercial fleets with efficient infrastructure.

The Service Manager/Supervisor will ensure the operational reliability of this technology, driving adoption and customer satisfaction in Kenya.

Kenya’s Emerging EV Market

Kenya is poised to become a leader in electric mobility in Africa, driven by several key factors:

• Urban Demand: Growing need for sustainable transport solutions in cities like Nairobi.
• Government Support: Policies and incentives promoting clean energy and EV infrastructure.
• Private Sector Investment: Increasing interest in EV technology from global and local investors.
• Environmental Awareness: Rising demand for eco-friendly alternatives to fossil fuels.

The Service Manager/Supervisor will leverage these trends to ensure efficient service operations and support market growth for SUN Mobility.

Skills for Success

To excel as a Service Manager/Supervisor, candidates must demonstrate:

• Technical Expertise: Strong knowledge of EVs, batteries, QIS systems, and diagnostics.
• Leadership Skills: Ability to mentor and manage teams across workshop, field, and stores operations.
• Problem-Solving: Address technical and operational challenges proactively.
• Organizational Skills: Manage inventory, service records, and workflows with high attention to detail.
• Communication: Coordinate effectively with teams and stakeholders to ensure seamless operations.

These skills will enable the Service Manager/Supervisor to deliver outstanding service operations and drive EV adoption.

Career Growth Opportunities

The Service Manager/Supervisor role offers significant potential for career advancement within SUN Mobility and the broader EV sector:

• Leadership Roles: Progress to Head of Operations, Technical Service Manager, or Regional Operations Lead positions.
• Global Exposure: Collaborate with SUN Mobility’s teams in India and other international markets.
• Specialization: Focus on areas like EV service operations, inventory management, or technical support.
• Industry Impact: Shape the future of clean mobility in Kenya and across Africa.

This position serves as a launchpad for professionals aiming to lead in the rapidly expanding electric mobility industry.

Challenges and Opportunities

The Service Manager/Supervisor will navigate a unique set of challenges and opportunities:

• Challenges:
• Technical Complexity: Managing repairs and maintenance for advanced EV systems and batteries.
• Startup Dynamics: Operating in a fast-paced, ambiguous environment typical of a global startup.
• Customer Expectations: Ensuring high satisfaction amidst rapid market expansion.
• Opportunities:
• Operational Impact: Driving SUN Mobility’s operational success in Kenya.
• Sustainability Contribution: Supporting clean mobility and reducing emissions.
• Team Leadership: Building and mentoring a high-performing service team.

By addressing these challenges strategically, the Service Manager/Supervisor can unlock significant opportunities to drive impact and advance their career.

Preparing for the Service Manager/Supervisor Role

To stand out as a candidate for the Service Manager/Supervisor position, consider the following preparation steps:

1. Tailor Your Application: Highlight relevant experience in service operations, warehouse supervision, or AMC handling, emphasizing measurable achievements.
2. Craft a Compelling Cover Letter: Showcase your passion for clean mobility and your ability to lead service operations.
3. Enhance Relevant Skills: Take online courses in EV technology, service management, or inventory control to strengthen your expertise.
4. Research the Market: Gain a deep understanding of Kenya’s mobility sector, EV trends, and SUN Mobility’s battery swapping technology.
5. Build Your Network: Connect with professionals in the electric mobility, service operations, or technical support sectors to broaden your industry knowledge.

These steps will enhance your candidacy and prepare you for the demands of the Service Manager/Supervisor role.

The Role of Technology in Service Operations

SUN Mobility leverages cutting-edge technology to enhance service operations, and the Service Manager/Supervisor will utilize these tools to deliver exceptional results:

• ERP/Service Management Software: Streamline service workflows, track maintenance schedules, and manage inventory.
• Mobile Reporting Tools: Monitor QIS performance and report service metrics in real-time.
• Inventory Control Systems: Ensure accurate tracking and availability of parts and consumables.
• IoT Integration: Monitor battery and QIS performance for proactive maintenance and fault response.

By leveraging these technologies, the Service Manager/Supervisor will ensure efficient and reliable service operations, enhancing customer satisfaction.

Community Impact of Clean Mobility

SUN Mobility’s entry into Kenya will have a profound impact on local communities, and the Service Manager/Supervisor will play a key role in these outcomes:

• Reducing Carbon Emissions: Promoting cleaner air in urban areas like Nairobi by ensuring reliable EV operations.
• Creating Economic Opportunities: Supporting jobs in service operations, technical support, and warehouse management within the EV ecosystem.
• Enhancing Accessibility: Ensuring equipment availability for affordable EVs, benefiting boda boda riders and fleet operators.
• Supporting Sustainable Development: Aligning with Kenya’s environmental and economic goals to foster a greener future.

Through efficient service operations, the Service Manager/Supervisor will drive these community benefits, contributing to sustainable urban transportation.

Why Nairobi for the Service Manager/Supervisor Role?

Nairobi is an ideal location for the Service Manager/Supervisor role due to its strategic and dynamic environment:

• Urban Hub Status: Nairobi is a growing market for electric mobility, with increasing demand for sustainable transport solutions.
• Innovation Ecosystem: The city hosts startups, NGOs, government agencies, and international organizations, fostering collaboration and innovation.
• Strategic Position: Nairobi serves as a gateway to East Africa’s mobility market, offering regional influence.
• Dynamic Environment: A vibrant, multicultural city that supports professional networking and community engagement.

This role positions the Service Manager/Supervisor at the heart of Kenya’s clean mobility revolution, with opportunities to make a significant impact.

Tips for a Successful Application

To secure the Service Manager/Supervisor position, candidates should follow these application tips to ensure a competitive edge:

• Apply Online Promptly: Submit your application by 20th August 2025 via Apply for Service Manager/Supervisor.
• Highlight Relevant Achievements: Include measurable outcomes, such as successful service operations or inventory management projects.
• Tailor Your CV and Cover Letter: Align your application materials with SUN Mobility’s mission and the Service Manager/Supervisor role requirements.
• Ensure Completeness: Submit all required documents, including CV, cover letter, certificates, and testimonials, to avoid disqualification.
• Avoid Payments: Never pay for any part of the recruitment process, as Flexi Personnel does not charge candidates for job placement.

A polished and timely application will position you as a top candidate for the Service Manager/Supervisor role.

The Future of Clean Mobility in Kenya

Kenya’s clean mobility sector is poised for exponential growth, driven by several key trends that the Service Manager/Supervisor will leverage:

• Increasing EV Adoption: Growing demand for two-wheeler (2W) and three-wheeler (3W) electric vehicles in urban and peri-urban areas.
• Government Incentives and Policies: Supportive regulations and incentives promoting clean energy and EV infrastructure development.
• Private Sector Investment: Rising interest from global and local investors in Kenya’s EV ecosystem, fueling innovation and growth.
• Environmental Awareness: Increasing public demand for eco-friendly transportation alternatives to reduce carbon footprints.

The Service Manager/Supervisor will play a pivotal role in shaping this future, ensuring reliable service operations and driving SUN Mobility’s success in Kenya’s EV market.

The Global Impact of SUN Mobility

SUN Mobility’s mission extends beyond Kenya, contributing to global sustainability goals, and the Service Manager/Supervisor will be part of this broader impact:

• Carbon Emission Reduction: Scaling EV adoption to reduce greenhouse gas emissions worldwide.
• Innovation Leadership: Pioneering battery swapping technology as a global standard for electric mobility.
• Economic Empowerment: Creating jobs and infrastructure in emerging markets like Kenya.
• Scalable Solutions: Enabling commercial fleets to adopt EVs efficiently across regions.

By ensuring operational excellence, the Service Manager/Supervisor will contribute to these global outcomes, creating a lasting legacy in clean mobility.

Training and Development Opportunities at SUN Mobility

SUN Mobility is committed to supporting the professional growth of the Service Manager/Supervisor through comprehensive training and development opportunities:

• On-the-Job Training: Gain hands-on experience in EV service operations, inventory management, and technical support in a fast-paced startup environment.
• Mentorship Programs: Receive guidance from global leaders and industry experts to enhance your skills and career trajectory.
• Professional Development: Lead projects, attend industry events, and build expertise in service operations and clean mobility.
• Global Collaboration: Work with SUN Mobility’s teams in India and other markets to share best practices and drive innovation.

These opportunities ensure the Service Manager/Supervisor grows professionally while contributing to SUN Mobility’s mission of sustainable transportation.

Community Engagement and Operational Success

Community engagement is a key aspect of the Service Manager/Supervisor role, fostering trust and adoption among Kenyan users:

• Supporting Local Operations: Ensure reliable service for boda boda riders and fleet operators through efficient maintenance and support.
• Promoting Sustainability: Align with community environmental goals to drive support for clean mobility initiatives.
• Building Relationships: Collaborate with local stakeholders to enhance operational efficiency and customer satisfaction.

These efforts will build trust, enhance operational success, and drive long-term adoption of SUN Mobility’s technology in Kenya.

Overcoming Barriers to EV Operations

The Service Manager/Supervisor will address key barriers to EV operations in Kenya, ensuring seamless service delivery:

• Technical Challenges: Resolve issues related to EV repairs, battery maintenance, or QIS functionality.
• Operational Efficiency: Streamline workflows to minimize downtime and enhance reliability.
• Customer Expectations: Meet high standards for service quality and responsiveness.

By tackling these barriers, the Service Manager/Supervisor will ensure operational success and drive widespread EV adoption.

Economic Benefits of Clean Mobility in Kenya

SUN Mobility’s entry into Kenya will generate significant economic benefits, and the Service Manager/Supervisor will contribute to these outcomes:

• Job Creation: Support roles in service operations, technical support, and warehouse management within the EV ecosystem.
• Local Investment: Attract funding for EV infrastructure, such as QIS and battery systems, boosting economic activity.
• Small Business Empowerment: Enable boda boda riders and small fleet operators to adopt EVs affordably, enhancing their livelihoods.

These economic impacts will strengthen Kenya’s position as a leader in clean mobility, with the Service Manager/Supervisor playing a central role.

Building a High-Performing Service Team

The Service Manager/Supervisor will build and lead a high-performing service team by:

• Recruiting Talent: Hiring skilled technicians and warehouse staff passionate about clean mobility.
• Training Staff: Providing hands-on coaching to ensure technical and operational excellence.
• Setting Goals: Establishing clear performance metrics for accountability and success.

This team-building effort will lay the foundation for SUN Mobility’s operational success in Kenya.

The Importance of Service Documentation

Service documentation is critical for the Service Manager/Supervisor, enabling:

• Accurate Record-Keeping: Maintain detailed logs of repairs, maintenance, and inventory.
• Audit Compliance: Ensure records meet regulatory and company standards.
• Performance Tracking: Monitor service metrics to identify areas for improvement.

These efforts will enhance operational efficiency and accountability.

The Strategic Role of the Service Manager/Supervisor

The Service Manager/Supervisor is a strategic role that drives operational success:

• Ensuring Reliability: Maintain high uptime for QIS and batteries to support EV adoption.
• Enhancing Customer Satisfaction: Resolve complaints promptly to build trust and loyalty.
• Supporting Market Growth: Enable scalability through efficient service operations.

This strategic role positions the Service Manager/Supervisor as a key driver of SUN Mobility’s success in Kenya.

Conclusion

The Service Manager/Supervisor role at SUN Mobility in Nairobi is a transformative opportunity to drive Kenya’s clean mobility revolution through operational excellence. With a competitive salary, global exposure, and a mission-driven environment, this position is ideal for professionals passionate about service operations and sustainability. Join SUN Mobility to shape the future of electric mobility in Africa. Apply by 20th August 2025 to seize this career opportunity and make a lasting impact on Kenya’s urban transportation landscape.