Essential Job Details

• Position Title: Support Engineer
• Location: Nairobi, Kenya
• Employment Type: Full-Time
• Number of Vacancies: 1
• Salary: Confidential
• Category/Department: Information Technology
• Reporting To: Technical Support Manager or Designated Supervisor
• Application Deadline: 20th August 2025
• Reference Number: 749

Introduction

The Support Engineer role in Nairobi offers an exciting career opportunity for Kenyan professionals passionate about driving the clean mobility revolution through technical expertise and exceptional support. This pivotal position with SUN Mobility, a global leader in battery swapping technology, is designed for individuals eager to provide end-to-end technical support for electric vehicle (EV) equipment and software applications. Based in Nairobi, the Support Engineer will troubleshoot issues, assist with installations, and train users, ensuring seamless operations and high customer satisfaction. Ideal for those with a technical background and a commitment to sustainable urban transportation, this job vacancy provides a unique chance to shape Kenya’s EV ecosystem while advancing your career in a mission-driven startup environment.

About SUN Mobility

SUN Mobility is a global pioneer in battery swapping technology, transforming urban transportation through innovative electric mobility solutions. Headquartered in India, the company operates the world’s largest battery-swapping network, facilitating over 500,000 swaps monthly. Backed by prestigious investors such as Bosch, Vitol, Indian Oil Corporation (IOCL), and Helios Climate, SUN Mobility empowers commercial EV fleets to scale efficiently and sustainably. Their interoperable technology makes EV adoption faster, cheaper, and more accessible, addressing key barriers to clean mobility. As SUN Mobility launches in Kenya, their first African market, they seek a Support Engineer to drive technical excellence and customer success. Joining SUN Mobility offers a rare opportunity to shape Kenya’s sustainable transportation future at an early stage.

Key Responsibilities

The Support Engineer will provide comprehensive technical support, ensuring reliable operations and customer satisfaction. Key duties include:

• Provide first-line and second-level technical support for equipment, systems, and software applications related to battery swapping technology.
• Troubleshoot and resolve technical issues related to hardware and application errors, ensuring minimal downtime.
• Assist in the setup, configuration, and testing of new equipment and systems at customer sites or remotely.
• Maintain a detailed log of customer issues, actions taken, and resolution status using ticketing systems.
• Collaborate with engineering, QA, or vendor teams for complex problem resolution or escalations.
• Deliver remote or on-site training to users on proper equipment handling and software usage.
• Support periodic updates, patches, or upgrades of systems and applications as required.
• Monitor performance and health of deployed equipment, proactively identifying faults or failures.
• Follow service-level agreements (SLAs) for response and resolution time to ensure customer satisfaction.
• Prepare technical documentation, FAQs, and support materials for recurring issues.
• Participate in product testing, feedback gathering, and improvement suggestions to enhance user experience.
• Maintain awareness of the full portfolio of supported systems and stay updated on new feature releases or system changes.
• Resolve technical queries promptly to maintain high service standards.
• Coordinate with field teams to address on-site issues and ensure seamless operations.
• Implement proactive maintenance strategies to prevent equipment failures.
• Promote SUN Mobility’s mission of clean mobility through technical support excellence.

Qualifications and Skills

To succeed as a Support Engineer, candidates must meet the following requirements:

• Degree or Diploma in Electronics, Mechanical & Electrical Engineering, or a related technical field from a recognized institution.
• Minimum of 2–5 years’ experience in technical support for both hardware equipment and software applications.
• Familiarity with common diagnostic tools, remote support platforms, and service management tools.
• Working knowledge of operating systems (Windows, Linux, Android), networking, and system integration.
• Ability to read and interpret technical manuals, circuit diagrams, or API documentation.
• Strong communication skills to support both technical and non-technical users effectively.
• Problem-solving skills to address complex technical issues efficiently.
• Willingness to travel to client locations when required and work in a team-oriented support environment.
• Proficiency in English; proficiency in Swahili is an advantage for local coordination.
• Technical troubleshooting mindset to diagnose and resolve hardware and software issues.
• Attention to detail in maintaining accurate logs and documentation.
• Passion for clean mobility and sustainable technology solutions.
• Adaptability to thrive in a fast-paced startup environment with evolving systems.
• Familiarity with ticketing systems and support tools for efficient issue tracking.
• Team collaboration skills to work with cross-functional teams and external vendors.

Company Culture and Values

SUN Mobility fosters a dynamic, innovative, and collaborative work environment, driven by a shared passion for clean mobility and sustainability. As a global startup, the company values entrepreneurial spirit, adaptability, and accountability, empowering the Support Engineer to take initiative in a fast-paced setting. Employees benefit from continuous learning, cross-functional collaboration, and global exposure, working alongside teams in India and other markets. SUN Mobility is committed to diversity, inclusion, and environmental responsibility, creating opportunities for staff to grow while contributing to a greener future. The company’s flat hierarchy and problem-solving ethos make it an ideal workplace for self-starters eager to shape Kenya’s clean mobility landscape.

How to Apply

Apply now for the Support Engineer position. Candidates must submit the following documents online by 20th August 2025 through the following link: Apply for Support Engineer:

• Updated Curriculum Vitae (CV) highlighting relevant experience and achievements
• Cover letter detailing your interest in the Support Engineer role and alignment with SUN Mobility’s mission
• Copies of academic certificates and professional certifications
• Any relevant testimonials or recommendation letters

Send your application to the provided link, ensuring the subject line reads: Support Engineer (Ref: 749). SUN Mobility is an equal opportunity employer, and only shortlisted candidates will be contacted. Flexi Personnel does not charge candidates for job placement.

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Support Engineer, battery swapping technology jobs, EV technical support careers, Nairobi startup jobs, clean mobility vacancies

Why Pursue a Career as a Support Engineer with SUN Mobility?

The Support Engineer role at SUN Mobility offers a transformative opportunity to drive Kenya’s clean mobility revolution through technical expertise and exceptional support. As the company launches its first African market, the Support Engineer will play a critical role in ensuring the reliability of EV equipment and software, directly impacting customer satisfaction and adoption. This position is ideal for professionals with a technical background, a passion for sustainable technology, and a commitment to problem-solving in a dynamic startup environment. With global backing from industry leaders like Bosch and Vitol, SUN Mobility provides a platform for significant career growth and impact in a high-demand sector.

The Role of Technical Support in EV Adoption

The Support Engineer is pivotal in driving EV adoption by ensuring reliable operations and user confidence. Key contributions include:

• Resolving Technical Issues: Addressing hardware and software challenges to minimize downtime.
• Supporting Installations: Assisting with the setup and testing of EV equipment and systems.
• Training Users: Educating customers on proper equipment handling and software usage.
• Enhancing Reliability: Monitoring equipment performance to prevent faults and failures.

By delivering exceptional technical support, the Support Engineer will drive SUN Mobility’s success in Kenya’s emerging EV market.

The Impact of Battery Swapping Technology

Battery swapping technology is revolutionizing electric mobility by addressing key barriers to EV adoption. SUN Mobility’s interoperable system offers:

• Speed: Battery swaps take minutes, eliminating long charging times.
• Affordability: Reduces upfront costs for riders and fleet operators.
• Sustainability: Promotes clean energy, reducing carbon emissions.
• Scalability: Supports large-scale commercial fleets with efficient infrastructure.

The Support Engineer will ensure the operational reliability of this technology, driving adoption and customer satisfaction in Kenya.

Kenya’s Emerging EV Market

Kenya is poised to become a leader in electric mobility in Africa, driven by several key factors:

• Urban Demand: Growing need for sustainable transport solutions in cities like Nairobi.
• Government Support: Policies and incentives promoting clean energy and EV infrastructure.
• Private Sector Investment: Increasing interest in EV technology from global and local investors.
• Environmental Awareness: Rising demand for eco-friendly alternatives to fossil fuels.

The Support Engineer will leverage these trends to provide robust technical support and support market growth for SUN Mobility.

Skills for Success

To excel as a Support Engineer, candidates must demonstrate:

• Technical Expertise: Strong knowledge of hardware, software, and diagnostic tools for EV systems.
• Problem-Solving: Ability to troubleshoot and resolve complex technical issues efficiently.
• Communication: Support both technical and non-technical users with clear, effective communication.
• Team Collaboration: Work with engineering, QA, and vendor teams to address escalations.
• Adaptability: Thrive in a fast-paced startup environment with evolving systems.

These skills will enable the Support Engineer to deliver outstanding technical support and drive EV adoption.

Career Growth Opportunities

The Support Engineer role offers significant potential for career advancement within SUN Mobility and the broader EV sector:

• Leadership Roles: Progress to Technical Support Manager, Operations Engineer, or Systems Integration Lead positions.
• Global Exposure: Collaborate with SUN Mobility’s teams in India and other international markets.
• Specialization: Focus on areas like EV systems, technical support, or software integration.
• Industry Impact: Shape the future of clean mobility in Kenya and across Africa.

This position serves as a launchpad for professionals aiming to lead in the rapidly expanding electric mobility industry.

Challenges and Opportunities

The Support Engineer will navigate a unique set of challenges and opportunities:

• Challenges:
• Technical Complexity: Resolving issues with advanced EV hardware and software systems.
• Startup Dynamics: Operating in a fast-paced, ambiguous environment typical of a global startup.
• Customer Expectations: Ensuring high satisfaction amidst rapid market expansion.
• Opportunities:
• Technical Impact: Driving the reliability of SUN Mobility’s EV infrastructure in Kenya.
• Sustainability Contribution: Supporting clean mobility and reducing emissions.
• Skill Development: Gaining expertise in EV systems and technical support.

By addressing these challenges strategically, the Support Engineer can unlock significant opportunities to drive impact and advance their career.

Preparing for the Support Engineer Role

To stand out as a candidate for the Support Engineer position, consider the following preparation steps:

1. Tailor Your Application: Highlight relevant experience in technical support, EV operations, or systems integration, emphasizing measurable achievements.
2. Craft a Compelling Cover Letter: Showcase your passion for clean mobility and your ability to provide technical support.
3. Enhance Relevant Skills: Take online courses in EV technology, diagnostic tools, or technical support to strengthen your expertise.
4. Research the Market: Gain a deep understanding of Kenya’s mobility sector, EV trends, and SUN Mobility’s battery swapping technology.
5. Build Your Network: Connect with professionals in the electric mobility, technical support, or IT sectors to broaden your industry knowledge.

These steps will enhance your candidacy and prepare you for the demands of the Support Engineer role.

The Role of Technology in Technical Support

SUN Mobility leverages cutting-edge technology to enhance technical support, and the Support Engineer will utilize these tools to deliver exceptional results:

• Diagnostic Tools: Identify and resolve hardware and software issues efficiently.
• Remote Support Platforms: Provide real-time assistance to customers and field teams.
• Ticketing Systems: Track issues, actions, and resolutions for seamless support.
• IoT Integration: Monitor equipment performance for proactive maintenance and fault prevention.

By leveraging these technologies, the Support Engineer will ensure reliable operations and high customer satisfaction.

Community Impact of Clean Mobility

SUN Mobility’s entry into Kenya will have a profound impact on local communities, and the Support Engineer will play a key role in these outcomes:

• Reducing Carbon Emissions: Promoting cleaner air in urban areas like Nairobi by ensuring reliable EV operations.
• Creating Economic Opportunities: Supporting jobs in technical support, operations, and service within the EV ecosystem.
• Enhancing Accessibility: Ensuring equipment reliability for affordable EVs, benefiting boda boda riders and fleet operators.
• Supporting Sustainable Development: Aligning with Kenya’s environmental and economic goals to foster a greener future.

Through robust technical support, the Support Engineer will drive these community benefits, contributing to sustainable urban transportation.

Why Nairobi for the Support Engineer Role?

Nairobi is an ideal location for the Support Engineer role due to its strategic and dynamic environment:

• Urban Hub Status: Nairobi is a growing market for electric mobility, with increasing demand for sustainable transport solutions.
• Innovation Ecosystem: The city hosts startups, NGOs, government agencies, and international organizations, fostering collaboration and innovation.
• Strategic Position: Nairobi serves as a gateway to East Africa’s mobility market, offering regional influence.
• Dynamic Environment: A vibrant, multicultural city that supports professional networking and community engagement.

This role positions the Support Engineer at the heart of Kenya’s clean mobility revolution, with opportunities to make a significant impact.

Tips for a Successful Application

To secure the Support Engineer position, candidates should follow these application tips to ensure a competitive edge:

• Apply Online Promptly: Submit your application by 20th August 2025 via Apply for Support Engineer.
• Highlight Relevant Achievements: Include measurable outcomes, such as successful technical resolutions or system installations.
• Tailor Your CV and Cover Letter: Align your application materials with SUN Mobility’s mission and the Support Engineer role requirements.
• Ensure Completeness: Submit all required documents, including CV, cover letter, certificates, and testimonials, to avoid disqualification.
• Avoid Payments: Never pay for any part of the recruitment process, as Flexi Personnel does not charge candidates for job placement.

A polished and timely application will position you as a top candidate for the Support Engineer role.

The Future of Clean Mobility in Kenya

Kenya’s clean mobility sector is poised for exponential growth, driven by several key trends that the Support Engineer will leverage:

• Increasing EV Adoption: Growing demand for two-wheeler (2W) and three-wheeler (3W) electric vehicles in urban and peri-urban areas.
• Government Incentives and Policies: Supportive regulations and incentives promoting clean energy and EV infrastructure development.
• Private Sector Investment: Rising interest from global and local investors in Kenya’s EV ecosystem, fueling innovation and growth.
• Environmental Awareness: Increasing public demand for eco-friendly transportation alternatives to reduce carbon footprints.

The Support Engineer will play a pivotal role in shaping this future, ensuring reliable technical support and driving SUN Mobility’s success in Kenya’s EV market.

The Global Impact of SUN Mobility

SUN Mobility’s mission extends beyond Kenya, contributing to global sustainability goals, and the Support Engineer will be part of this broader impact:

• Carbon Emission Reduction: Scaling EV adoption to reduce greenhouse gas emissions worldwide.
• Innovation Leadership: Pioneering battery swapping technology as a global standard for electric mobility.
• Economic Empowerment: Creating jobs and infrastructure in emerging markets like Kenya.
• Scalable Solutions: Enabling commercial fleets to adopt EVs efficiently across regions.

By ensuring technical reliability, the Support Engineer will contribute to these global outcomes, creating a lasting legacy in clean mobility.

Training and Development Opportunities at SUN Mobility

SUN Mobility is committed to supporting the professional growth of the Support Engineer through comprehensive training and development opportunities:

• On-the-Job Training: Gain hands-on experience in technical support, EV systems, and software integration in a fast-paced startup environment.
• Mentorship Programs: Receive guidance from global leaders and industry experts to enhance your skills and career trajectory.
• Professional Development: Lead projects, attend industry events, and build expertise in technical support and clean mobility.
• Global Collaboration: Work with SUN Mobility’s teams in India and other markets to share best practices and drive innovation.

These opportunities ensure the Support Engineer grows professionally while contributing to SUN Mobility’s mission of sustainable transportation.

Community Engagement and Technical Support

Community engagement is a key aspect of the Support Engineer role, fostering trust and adoption among Kenyan users:

• Educating Users: Provide training to ensure customers understand battery swapping technology and software usage.
• Supporting Local Operations: Ensure reliable technical support for boda boda riders and fleet operators.
• Promoting Sustainability: Align with community environmental goals to drive support for clean mobility initiatives.

These efforts will build trust, enhance technical reliability, and drive long-term adoption of SUN Mobility’s technology in Kenya.

Overcoming Barriers to EV Operations

The Support Engineer will address key barriers to EV operations in Kenya, ensuring seamless technical support:

• Technical Challenges: Resolve issues related to hardware, software, or system integration.
• User Adoption: Train users to overcome skepticism and ensure confidence in EV technology.
• System Reliability: Monitor equipment performance to prevent faults and minimize downtime.

By tackling these barriers, the Support Engineer will ensure operational success and drive widespread EV adoption.

Economic Benefits of Clean Mobility in Kenya

SUN Mobility’s entry into Kenya will generate significant economic benefits, and the Support Engineer will contribute to these outcomes:

• Job Creation: Support roles in technical support, operations, and service within the EV ecosystem.
• Local Investment: Attract funding for EV infrastructure, such as battery swapping stations, boosting economic activity.
• Small Business Empowerment: Enable boda boda riders and small fleet operators to adopt EVs affordably, enhancing their livelihoods.

These economic impacts will strengthen Kenya’s position as a leader in clean mobility, with the Support Engineer playing a central role.

Building Technical Expertise

The Support Engineer will build technical expertise by:

• Troubleshooting Complex Issues: Develop skills in diagnosing and resolving hardware and software challenges.
• Training Users: Enhance technical communication skills through user education.
• Collaborating with Teams: Gain insights from engineering and QA teams to improve support processes.

This expertise will position the Support Engineer as a key contributor to SUN Mobility’s technical success.

The Importance of Documentation

Technical documentation is critical for the Support Engineer, enabling:

• Accurate Record-Keeping: Maintain detailed logs of issues, actions, and resolutions.
• Knowledge Sharing: Create FAQs and support materials for user self-service.
• Process Improvement: Use documentation to identify and address recurring issues.

These efforts will enhance support efficiency and customer satisfaction.

The Strategic Role of the Support Engineer

The Support Engineer is a strategic role that drives technical success:

• Ensuring Reliability: Maintain high uptime for EV systems and software.
• Enhancing Customer Satisfaction: Resolve issues promptly to build trust and loyalty.
• Supporting Market Growth: Enable scalability through robust technical support.

This strategic role positions the Support Engineer as a key driver of SUN Mobility’s success in Kenya.

Conclusion

The Support Engineer role at SUN Mobility in Nairobi is a transformative opportunity to drive Kenya’s clean mobility revolution through technical excellence. With a competitive salary, global exposure, and a mission-driven environment, this position is ideal for professionals passionate about technical support and sustainability. Join SUN Mobility to shape the future of electric mobility in Africa. Apply by 20th August 2025 to seize this career opportunity and make a lasting impact on Kenya’s urban transportation landscape.