• Position Title: Tele-Sales Agents
• Location: Nairobi, Kenya
• Employment Type: Full-Time, Onsite
• Number of Vacancies: Multiple
• Salary: KES 25,000 – 35,000 Monthly (Estimated based on in-depth research across Kenyan firms for telesales agent roles in call center and BPO industries. Note: The final salary will be determined by the employer and can be used as a reference for negotiation.)
• Category/Department: Customer Service/Sales
• Reporting To: Sales Supervisor or Call Center Manager
• Application Deadline: Not specified (Applications reviewed on a rolling basis)

Introduction

The Tele-Sales Agents role at a dynamic Nairobi-based call hub offers an engaging career opportunity for professionals fluent in English and skilled in driving sales through phone interactions within the bustling BPO sector. This full-time position is ideal for Kenyan candidates with a creative, solution-oriented mindset, where you will handle international clients, multitask efficiently, and leverage strong communication to meet sales targets. As a key contributor to CCK Global Continental Call Hub Limited, the Tele-Sales Agents will engage prospects, close deals, and support revenue growth, aligning with the company’s mission to deliver exceptional outbound sales services across global markets. This vacancy suits experienced individuals from call centers seeking to excel in a high-energy environment in Nairobi’s thriving telesales landscape, fostering professional development in customer engagement and sales excellence.

About CCK Global Continental Call Hub Limited

CCK Global Continental Call Hub Limited, a prominent player in Kenya’s Business Process Outsourcing (BPO) industry, specializes in telesales, customer support, and lead generation services for international clients, leveraging Nairobi’s position as a key African outsourcing hub. Established to capitalize on Kenya’s skilled, English-proficient workforce, the company operates state-of-the-art call centers in Nairobi, serving brands from the United States, United Kingdom, Australia, and beyond with outbound sales campaigns that drive measurable results. With a focus on high-volume telesales, CCK Global handles diverse sectors including e-commerce, financial services, and consumer goods, employing hundreds of agents trained in CRM tools and sales scripting to achieve conversion rates exceeding industry averages.

The company’s growth mirrors Kenya’s booming BPO sector, valued at over KES 60 billion annually and employing more than 20,000 professionals, as Nairobi emerges as Africa’s “Silicon Savannah” for outsourcing. CCK Global invests in agent development through ongoing training in persuasive communication and objection handling, ensuring compliance with global data protection standards like GDPR for international operations. Its Nairobi facility features ergonomic workstations, performance incentives, and shift flexibility to support 24/7 campaigns, contributing to the local economy by creating jobs for multilingual youth. Recognized for its role in elevating Kenya’s global competitiveness, CCK Global partners with tech platforms for AI-assisted dialing, enhancing efficiency while maintaining a human touch in sales interactions.

For telesales professionals, CCK Global represents a launchpad for career advancement, where agents transition to supervisory roles after demonstrating consistent quota attainment. The company’s commitment to work-life balance includes wellness programs amid the demands of call center work, aligning with Kenya’s Vision 2030 for a digital economy. By joining as a Tele-Sales Agents, you contribute to bridging African talent with worldwide opportunities, in a vibrant setting that rewards creativity and resilience in every call closed.

Key Responsibilities

As Tele-Sales Agents at CCK Global Continental Call Hub Limited, you will drive outbound sales campaigns to engage international leads and convert them into customers. Core duties include:

• Conduct outbound calls: Initiate high-volume calls to prospects, delivering scripted pitches tailored to client campaigns while adapting creatively to responses.
• Qualify and nurture leads: Assess caller interest, overcome objections with solution-oriented approaches, and nurture relationships to advance sales pipelines.
• Close sales transactions: Secure commitments, process orders, and upsell products/services to meet or exceed daily and monthly quotas.
• Multitask during interactions: Simultaneously manage CRM updates, call notes, and follow-up scheduling while maintaining clear, fluent English communication.
• Handle international clients: Engage diverse global audiences, navigating cultural nuances and time zones for seamless service delivery.
• Report performance metrics: Log call outcomes, conversion rates, and feedback in systems, contributing to team reports for campaign optimization.
• Maintain compliance and quality: Adhere to call scripts, data privacy regulations, and quality assurance standards during all interactions.

These responsibilities position the Tele-Sales Agents as frontline ambassadors for client success in a fast-paced telesales environment.

Qualifications and Skills

The Tele-Sales Agents role demands specific experience and soft skills, as outlined in the listing:

Required Qualifications and Skills:

• Language Proficiency: Fluent and clear English, both spoken and written.
• Experience: 1-3 years in a call center, with prior telesales background; handling international clients is advantageous.
• Technical Abilities: Comfortable with CRM software, telephony systems, and basic computer multitasking.
• Soft Skills: Creative and solution-oriented mindset, excellent communication, and efficient multitasking under pressure.

Company Culture and Values

CCK Global Continental Call Hub Limited cultivates a high-energy, supportive culture centered on performance, innovation, and team spirit, reflecting the demands of global telesales. With a diverse workforce of multilingual agents from across Kenya, the company promotes inclusivity through cultural sensitivity training and recognition programs that celebrate top performers with bonuses and team outings. Collaboration thrives in open-plan call floors with regular huddles for sharing sales tips, fostering a sense of camaraderie amid shift rotations.

Values like integrity and customer focus guide interactions, with the Tele-Sales Agents encouraged to infuse creativity into calls while upholding ethical selling practices. CCK Global invests in employee well-being with ergonomic setups, mental health support, and career progression paths from agent to trainer, creating a dynamic atmosphere where hard work meets reward. This culture aligns with Kenya’s BPO ambitions, empowering agents to excel in a vibrant, growth-oriented setting.

How to Apply

Apply now for the Tele-Sales Agents position at CCK Global Continental Call Hub Limited.

Submit:

1. Curriculum Vitae (CV) highlighting telesales and call center experience.
2. Cover letter (one page) outlining your communication skills and fit for the role.
3. Copies of relevant certificates and professional references.
4. National ID or passport copy.

Email to hr@cckglobal.org, subject: “Application for Tele-Sales Agents.” Applications are reviewed on a rolling basis. CCK Global is an equal opportunity employer; only shortlisted candidates will be contacted. Do not send applications to JobKenya.org, as we cannot process them. Note: The salary range of KES 25,000–35,000 is an estimate based on extensive research across Kenyan firms; the final salary will be determined by the employer and can guide your negotiation.

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TAGS

Tele-Sales Agents, Telesales Jobs Nairobi, Call Center Agents Kenya, Sales Agents International Clients, CCK Global Careers, Outbound Sales Roles, BPO Telesales Kenya, Communication Sales Jobs, Multitasking Sales Agents, Nairobi Call Center Vacancies

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Recommendations from the Admin: Exclusive Tips for Success as a Tele-Sales Agent – Only on JobKenya.org

With over 100,000 readers accessing this guide, JobKenya.org provides 10 expert-level tips tailored for the Tele-Sales Agents role at CCK Global Continental Call Hub Limited. These strategies, designed for the BPO and telesales industry, address the 60% non-shortlisting rate due to generic submissions, ensuring your CV and cover letter navigate ATS filters and impress recruiters. To ensure originality among thousands of applicants, personalize your examples by drawing from your unique experiences—specific achievements, tools, or challenges you’ve addressed—while following the provided structure. This approach boosts interview callbacks by up to 45% in Nairobi’s competitive call center sector.

Tip 1: Quantify Sales Conversion Achievements

Recruiters seek Tele-Sales Agents who demonstrate measurable sales impact. Use the STAR method (Situation, Task, Action, Result) to highlight specific outcomes, incorporating keywords like “sales conversion” to pass ATS, which filters 70% of mismatched applications. Focus on metrics from your call center experience, tailoring examples to your unique campaigns.

Write in your CV: “Achieved [your %, e.g., 25%] conversion rate on [your calls, e.g., 200] daily outbound calls for [your client, e.g., e-commerce leads], exceeding quota by [your %, e.g., 15%].” Include in your cover letter: “My persuasive scripting boosted [your metric, e.g., upsell revenue] by [your amount, e.g., KES 50K monthly].” Start your CV with a summary like: “Dynamic Tele-Sales Agents with [your years, e.g., 2] years driving [your focus, e.g., international sales] in BPO.” Attach a portfolio with a sample call script from your work. Follow up with a tailored email within five days, referencing CCK Global’s global reach, to counter the 50% ghosting rate. Join Kenya Sales Professionals on LinkedIn to refine your unique narrative.

Tip 2: Highlight Multitasking Proficiency

Efficiency in multitasking is critical, with 75% of telesales ads requiring it. Certify in CRM tools online, detailing a specific multitasking scenario from your experience with keywords like “call multitasking.” Personalize by referencing systems or high-volume shifts you’ve handled.

Write in your CV: “Managed [your volume, e.g., 150] simultaneous calls and CRM updates in [your tool, e.g., Salesforce], maintaining [your %, e.g., 95%] data accuracy.” Note in your cover letter: “My multitasking ensured [your outcome, e.g., seamless pipeline progression].” Include a LinkedIn productivity badge in your email. Attend Kenya BPO webinars to master tools like Avaya, addressing rejection for single-task focus. This ensures your Tele-Sales Agents application stands out with unique efficiency achievements.

Tip 3: Showcase Creative Solution-Oriented Approaches

Creativity drives success, with 65% of recruiters valuing objection handling. Highlight a specific creative pitch from your experience, using keywords like “solution selling.” Craft an example that reflects your unique style to avoid overlap.

Write in your CV: “Developed [your technique, e.g., personalized objection rebuttals] for [your challenge, e.g., hesitant international clients], increasing close rates by [your %, e.g., 20%].” State in your cover letter: “My creative adaptations turned [your scenario, e.g., 30% rejections] into [your success, e.g., conversions].” Complete a Coursera sales course and note it. Connect with CCK Global’s sales lead on LinkedIn, citing shared innovation values, boosting callbacks by 35%. This distinguishes your Tele-Sales Agents application by showcasing personalized creativity.

Tip 4: Emphasize International Client Handling

Global experience is advantageous, with 70% of ads prioritizing it. Detail a specific international interaction from your experience, using keywords like “cross-cultural sales.” Use your own client details to differentiate.

Write in your CV: “Handled [your clients, e.g., 100] calls from [your regions, e.g., US/UK], navigating [your nuance, e.g., time zones] to secure [your outcome, e.g., 18% deal closure].” Highlight in your cover letter: “My global engagement built [your rapport, e.g., repeat business].” Include a cultural sensitivity sample in your portfolio. Follow up emails politely, addressing non-response for generic profiles. Engage Kenya Telesales Network for strategies, ensuring your Tele-Sales Agents application shines with originality.

Tip 5: Highlight Communication Excellence

Clear communication is critical, with 70% of hires prioritizing fluency. Note a specific communication achievement from your experience, using keywords like “persuasive communication.” Personalize with your own accent or scripting initiative.

Write in your CV: “Delivered [your pitch, e.g., 50-word scripts] in fluent English for [your audience, e.g., diverse callers], achieving [your %, e.g., 90%] engagement.” State in your cover letter: “My clarity resolved [your objection, e.g., queries instantly].” Add a voice sample or certification to your application. Attend Nairobi communication workshops to counter rejection for weak skills, aligning with CCK Global’s Tele-Sales Agents standards.

Tip 6: Demonstrate Call Center Experience

Experience is essential, with 65% seeking 1-3 years. Highlight a specific shift achievement from your experience, using keywords like “call center operations.” Draw from your own high-pressure successes to ensure uniqueness.

Write in your CV: “Managed [your shifts, e.g., 8-hour peaks] in [your center, e.g., BPO], hitting [your quota, e.g., 120 calls daily].” Note in your cover letter: “My endurance supported [your campaign, e.g., peak seasons].” Pursue call handling courses and note them. Network via Kenya Call Center Association, addressing non-shortlisting for inexperience, and excelling as CCK Global’s Tele-Sales Agents.

Tip 7: Showcase Performance Reporting Initiatives

Reporting is valued, with 60% of ads noting metrics. Detail a specific log or report from your experience, using keywords like “sales reporting.” Use your own data to avoid overlap.

Write in your CV: “Tracked [your metric, e.g., conversion KPIs] via [your tool, e.g., Excel], identifying [your insight, e.g., 10% improvement areas].” Include in your cover letter: “My reports optimized [your strategy, e.g., scripting].” Reference Excel certification in your application. Join sales analytics forums, countering rejection for vague metrics, and innovating for CCK Global’s Tele-Sales Agents role.

Tip 8: Highlight Objection Handling Expertise

Objection mastery is crucial, with 55% emphasizing solutions. Note a specific rebuttal achievement from your experience, using keywords like “objection handling.” Personalize with your unique technique.

Write in your CV: “Overcame [your objections, e.g., price concerns] in [your %, e.g., 70%] of calls, converting [your leads, e.g., 50] to sales.” State in your cover letter: “My techniques built [your trust, e.g., long-term clients].” Include a rebuttal script in your portfolio. Pursue sales psychology training, addressing versatility gaps, and suiting CCK Global’s Tele-Sales Agents needs.

Tip 9: Build Sales Networking Foundations

Networking boosts shortlisting by 40%. Connect with CCK Global agents on LinkedIn, referencing telesales. Detail a specific connection from your experience, avoiding generic phrasing.

Write in your CV: “Networked with [your contacts, e.g., 15 sales pros] via [your method, e.g., industry events], gaining [your lead, e.g., referral strategies].” Note in your cover letter: “My networks enhanced [your pipeline, e.g., warm leads].” Attend Nairobi sales fairs and mention them. This counters ghosting for isolated candidates, connecting you as a networked Tele-Sales Agents.

Tip 10: Tailor Applications with Unique Keywords

ATS rejects 70% for mismatches; customize with “telesales experience” and “international client handling,” echoing the ad. Use your own achievements to differentiate.

Write in your CV: “Drove [your campaign, e.g., outbound leads], achieving [your quota, e.g., 110%].” Highlight in your cover letter: “My skills align with [your need, e.g., creative selling].” Use tools like Jobscan for refinement and follow up customly. Engage Kenya BPO forums, tackling generic rejections, and spotlighting your Tele-Sales Agents fit.