Essential Job Details

• Position Title: Telesales Representative
• Location: Nairobi, Kenya
• Employment Type: Full-Time
• Number of Vacancies: 1
• Salary: KES 25,000 – KES 35,000 Monthly (Estimated based on market research from reputable sources: Glassdoor and PayScale for telesales representative roles in Nairobi’s retail and distribution sector, adjusted for entry-level qualifications and Kenyan market rates, including potential commission-based incentives)
• Category/Department: Sales & Marketing
• Reporting To: Sales Manager
• Application Deadline: Not specified (apply as soon as possible via the provided Google Form)

Introduction

A vibrant telesales representative opportunity is available at Nairobi Central Hardware Ltd. in Nairobi, Kenya, for a motivated and enthusiastic individual to drive sales and enhance customer relationships. This full-time telesales representative role focuses on initiating outbound calls, communicating product offerings, and processing orders to meet sales targets, directly supporting the company’s mission to provide high-quality tools and accessories across Kenya and East Africa. As a telesales representative, you will engage with customers, address inquiries, and maintain accurate data in Tally ERP, contributing to customer satisfaction and business growth. Ideal for candidates with a diploma in a business-related field and proven telesales experience, this telesales representative position offers a dynamic platform to develop sales and communication skills in a fast-growing hardware retail environment.

About Nairobi Central Hardware Ltd.

Nairobi Central Hardware Ltd. is a leading supplier of high-quality tools and accessories, serving industries such as construction, manufacturing, plumbing, home renovation, and farming across Kenya and East Africa. Committed to delivering practical solutions and reliable service, the company offers an extensive product range to meet diverse customer needs, fostering economic growth in the region. Based in Nairobi, Nairobi Central Hardware emphasizes customer-centric operations, efficiency, and accuracy, with robust sales and data management systems driving its success. The organization cultivates a collaborative and results-oriented culture, valuing telesales representatives who excel in communication and proactive sales strategies. For a telesales representative, this environment provides opportunities to contribute to sales goals while developing expertise in customer relationship management and ERP systems, supporting the company’s leadership in the retail sector.

Key Responsibilities

• Initiate outbound calls to existing and potential customers to generate sales as a telesales representative.
• Provide clear and accurate information about products and services to drive customer interest.
• Ask probing questions to understand customer needs and tailor sales pitches accordingly.
• Accurately enter and update customer data into the Tally ERP system for seamless operations.
• Process customer orders promptly and accurately to ensure timely delivery.
• Address customer grievances professionally to ensure a positive experience and uphold reputation.
• Meet or exceed sales targets through proactive efforts and upselling techniques.
• Maintain detailed records of calls, sales, and customer interactions for reporting purposes.
• Actively contribute to achieving long-term sales goals and fostering customer loyalty.
• Follow up on leads to convert potential customers into confirmed sales.
• Collaborate with the sales team to align on strategies and share customer insights.
• Update product knowledge regularly to communicate features and benefits effectively.
• Handle customer inquiries promptly, resolving issues to enhance satisfaction.
• Utilize Tally ERP to track sales orders and customer interactions accurately.
• Monitor sales performance metrics to identify areas for improvement.
• Engage in team meetings to discuss sales targets and customer feedback.
• Upsell related products to maximize sales opportunities during customer interactions.
• Document customer complaints and resolutions for continuous improvement.
• Ensure all sales activities comply with company policies and ethical standards.
• Communicate promotional offers to customers to drive sales campaigns.
• Maintain a professional and positive demeanor during all customer interactions.
• Support marketing initiatives by providing customer feedback to the team.
• Verify order details to prevent errors in processing and delivery.
• Track customer payment statuses and coordinate with finance for collections.
• Contribute to team sales strategies by sharing successful pitch techniques.
• Organize call schedules to optimize outreach and follow-up efficiency.
• Assist in training new telesales staff on CRM and sales processes.
• Report daily sales activities and outcomes to the Sales Manager.
• Engage with customers via email or WhatsApp for follow-ups as needed.
• Ensure customer data confidentiality and adherence to data protection policies.

Qualifications and Skills

• Education: Minimum diploma in a business-related field, required for the telesales representative role.
• Experience: Proven experience as a telesales representative or similar sales role, with demonstrated success in meeting sales targets over the phone.
• Technical Proficiency: Strong skills in Tally ERP or similar ERP/CRM software for data management.
• Communication Skills: Exceptional verbal and interpersonal skills for effective customer engagement.
• Sales Acumen: Ability to meet or exceed sales targets through persuasive techniques.
• Problem-Solving: Strong skills in addressing customer concerns and ensuring satisfaction.
• Adaptability: Ability to stay calm and professional when handling rejection or difficult customers.
• Product Knowledge: Quick to learn and communicate product features and benefits effectively.
• Organizational Skills: Strong ability to manage call schedules and customer data efficiently.
• Customer Focus: Commitment to delivering positive experiences and building loyalty.
• Ethical Standards: Adherence to confidentiality and integrity in customer interactions.
• Teamwork: Collaborative mindset to work with sales and marketing teams.
• Time Management: Capability to prioritize tasks and meet sales deadlines.
• Technical Savvy: Comfort with digital tools for sales tracking and reporting.
• Language Proficiency: Fluency in English and Kiswahili; knowledge of Gujarati is a plus.
• Preferred Skills: Experience in retail or distribution sales environments.
• Resilience: Ability to handle high-pressure situations and maintain composure.
• Analytical Skills: Proficiency in tracking sales metrics and identifying trends.
• Proactivity: Self-driven attitude to pursue leads and close sales.
• Attention to Detail: Precision in entering and updating customer data in Tally ERP.

Company Culture and Values

Nairobi Central Hardware Ltd. fosters a customer-centric and collaborative culture, emphasizing effective communication, sales excellence, and reliability in its mission to deliver high-quality tools across Kenya and East Africa. The company values telesales representatives who demonstrate enthusiasm, professionalism, and a passion for customer satisfaction, ensuring robust sales performance in its retail and distribution activities. With a focus on supporting industries like construction and farming, Nairobi Central Hardware promotes teamwork, ethical practices, and continuous improvement. This environment provides a supportive setting for a telesales representative to contribute to sales goals while developing skills in customer relationship management and ERP systems, aligning with the company’s commitment to practical solutions and service excellence.

How to Apply

Apply now for the Telesales Representative position. Submit your application via the official Google Form:

• A detailed CV highlighting your education, sales experience, and Tally ERP proficiency.
• A cover letter explaining your interest in the telesales representative role and alignment with Nairobi Central Hardware Ltd.’s mission.
  Apply through the official form: Submit Application. Applications are reviewed on a rolling basis, and only shortlisted candidates will be contacted. Nairobi Central Hardware Ltd. is an equal opportunity employer, encouraging applications from all qualified individuals, including those from Indian backgrounds. Never pay for any CBT, test, or assessment during recruitment. Contact the organization directly if in doubt.

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Tags

telesales representative, Nairobi jobs, sales jobs Kenya, retail careers 2025, CRM roles

Extended Content for Depth and Context

The telesales representative role at Nairobi Central Hardware Ltd. is a pivotal position in the Sales & Marketing department, focused on driving sales through effective customer engagement over the phone. This opportunity is ideal for candidates with a diploma in a business-related field and proven telesales experience, offering a chance to excel in a fast-paced retail environment. As a telesales representative, you will initiate outbound calls, process orders in Tally ERP, and address customer grievances, directly contributing to the company’s mission of delivering reliable tools across Kenya and East Africa. This role combines sales expertise with proactive communication, making it a strong foundation for careers in sales and customer relationship management.

Why Choose This Telesales Representative Role?

The telesales representative position is compelling for its critical role in driving Nairobi Central Hardware’s sales growth through direct customer interactions. With a focus on Tally ERP and persuasive sales techniques, you’ll gain practical skills in CRM, order processing, and customer engagement, essential for retail careers. The collaborative environment fosters teamwork, enhancing your communication and problem-solving abilities. For professionals in Nairobi, this telesales representative role offers a platform to work in a leading hardware supplier while building expertise for advancement in sales and marketing.

The Role in Sales and Customer Engagement

In retail and distribution, the telesales representative drives sales by engaging customers, understanding their needs, and closing deals effectively. At Nairobi Central Hardware, you’ll communicate product offerings, process orders, and maintain customer data in Tally ERP, ensuring seamless sales operations. This role bridges sales and customer service, requiring precision and enthusiasm to meet targets and uphold the company’s reputation for reliability.

Effective Outbound Sales

As a telesales representative, your primary task is initiating outbound calls to generate sales from existing and potential customers. By providing clear product information and tailoring pitches to customer needs, you drive conversions, ensuring sales targets are met or exceeded through proactive efforts and upselling.

Customer Relationship Management

Building customer loyalty is a key responsibility for the telesales representative. You’ll address grievances professionally, follow up on inquiries, and maintain detailed interaction records in Tally ERP. This focus on positive experiences supports Nairobi Central Hardware’s commitment to customer satisfaction and long-term relationships.

Order Processing and Data Management

Processing orders accurately and promptly is critical for the telesales representative. Using Tally ERP, you’ll enter and update customer data, ensuring seamless order fulfillment and delivery. This precision minimizes errors and supports efficient operations in the retail sector.

Achieving Sales Targets

Meeting or exceeding sales targets is a core objective for the telesales representative. By employing upselling techniques and proactive follow-ups, you’ll contribute to both short-term sales goals and long-term customer loyalty, driving Nairobi Central Hardware’s growth in East Africa.

A Day in the Life

A typical day as a telesales representative begins with reviewing customer leads and initiating outbound calls. Mornings involve pitching products, processing orders in Tally ERP, and addressing inquiries. Afternoons focus on following up on leads, updating records, and reporting sales activities. You’ll collaborate with the sales team, ending with updates to the Sales Manager in Nairobi Central Hardware’s vibrant office.

Why Nairobi Is Ideal

Nairobi’s status as East Africa’s commercial hub makes it perfect for the telesales representative role. As Nairobi Central Hardware’s base, the city provides access to diverse industries and robust sales networks. The dynamic retail environment supports skill-building and networking, enhancing career prospects for a telesales representative.

Preparing for Success

To excel as a telesales representative, master Tally ERP through tutorials and practice persuasive sales techniques. Develop communication skills for effective customer engagement and hone problem-solving to handle objections. Stay updated on product offerings and maintain resilience to thrive in a high-pressure sales environment.

The Broader Impact

As a telesales representative, your effective sales efforts support Nairobi Central Hardware’s ability to deliver tools to industries like construction and farming, driving economic growth. By fostering customer satisfaction, you contribute to the company’s reputation for reliable service across Kenya and East Africa.

Career Growth Opportunities

The telesales representative role opens doors to sales manager, customer relationship manager, or marketing coordinator positions. With Tally ERP experience, advance to CRM specialist roles or pursue further business qualifications. Nairobi Central Hardware’s growth offers internal opportunities in Nairobi’s retail sector.

Challenges and Solutions

Challenges in the telesales representative role include handling customer rejections—maintain professionalism and refine pitches. Tight sales targets? Prioritize high-potential leads and use upselling. Data errors? Double-check Tally ERP entries. These strategies ensure success and customer satisfaction.

Industry Trends in Telesales

The telesales representative field is evolving with CRM automation and AI-driven customer analytics. Trends in retail emphasize personalized sales and digital integration, aligning with Nairobi Central Hardware’s goals. Staying informed prepares a telesales representative for innovative sales roles.

Enhancing Customer Engagement

Effective customer engagement is central to the telesales representative role. By asking probing questions and tailoring pitches, you meet customer needs, driving sales and loyalty. Professional grievance resolution enhances Nairobi Central Hardware’s reputation for service excellence.

Streamlining Order Processes

The telesales representative streamlines order processes by entering accurate data into Tally ERP, ensuring timely delivery. This efficiency supports operational flow, reducing delays and enhancing customer trust in the company’s retail operations.

Supporting Sales Strategies

Collaborating with the sales team, the telesales representative shares insights from customer interactions to refine strategies. By contributing to promotional campaigns and upselling, you drive revenue growth, aligning with Nairobi Central Hardware’s sales objectives.

Technology Integration

The telesales representative leverages Tally ERP and CRM tools to manage customer data efficiently. Staying updated on sales software ensures agility in adopting new technologies, aligning with industry trends toward digital transformation in retail sales.

Customer-Centric Sales

Focusing on customer satisfaction, the telesales representative ensures accurate order processing and prompt issue resolution. This customer-centric approach supports Nairobi Central Hardware’s mission to deliver reliable tools, building trust across East Africa.

Ethical Sales Practices

Maintaining ethical standards is essential for the telesales representative. Ensuring data confidentiality and transparent communication aligns with Nairobi Central Hardware’s values, reinforcing its reputation as a trusted supplier in the retail sector.

Continuous Improvement

The telesales representative contributes to continuous improvement by suggesting enhancements to sales processes. By identifying inefficiencies and proposing solutions, you reduce errors and improve sales outcomes, adding value to the team.

Building a Professional Portfolio

As a telesales representative, document your sales achievements and CRM proficiency to build a professional portfolio. Highlighting successful pitches and customer resolutions in your CV strengthens future applications in sales and marketing.

Networking Opportunities

Working as a telesales representative at Nairobi Central Hardware provides networking opportunities in Nairobi’s retail sector. Collaborating with sales and marketing teams builds relationships, opening doors to roles in customer relationship management across East Africa.

Final Thoughts

The telesales representative role at Nairobi Central Hardware Ltd. is a gateway to sales and marketing careers in retail. With a focus on Tally ERP, effective customer engagement, and proactive sales strategies, this position allows you to contribute to a leading supplier’s mission. Apply via the Google Form to join a dynamic team in Nairobi, driving growth in Kenya and East Africa.

Salary Estimate: KES 25,000–35,000 monthly, estimated based on market research from reputable sources Glassdoor and PayScale for entry-level telesales representative roles in Nairobi’s retail and distribution sector, adjusted for diploma-level qualifications, Kenyan market rates, and potential commission-based incentives.