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Wed. Jul 30th, 2025

Territory Manager – Retail Operations – Kenya | Operations Jobs in Kenya 2025

Galana Energies Limited

Essential Job Details

  • Position Title: Territory Manager – Retail Operations (Petroleum Sector)
  • Location: Kenya (national travel across assigned region)
  • Employment Type: Full-time, Permanent
  • Number of Vacancies: One (1)
  • Salary: Competitive, performance-linked package
  • Category/Department: Retail Sales, Service-Station Operations Jobs in Kenya
  • Reporting To: National Retail Sales Manager
  • Application Deadline: 16 June 2025

Introduction

Operations jobs in Kenya are evolving into strategic leadership roles that fuse high-impact sales, rigorous compliance, and customer-centric innovation across fast-growing retail networks. This Territory Manager – Retail Operations opening is a milestone career opportunity for ambitious professionals who thrive on driving fuel-station profitability, expanding national footprints, and elevating frontline teams to global service standards. By stewarding a regionally diverse portfolio of service stations, the successful candidate will set new benchmarks for safety, sustainability, and stakeholder value—while simultaneously accelerating their own trajectory among top-tier operations jobs in Kenya.

About Galana Energies Limited

Galana Energies Limited ranks among Kenya’s premier oil-marketing companies, importing, marketing, and distributing high-quality fuels, LPG, and lubricants nationwide. The organisation operates an ever-expanding network of service stations under the Galana Energies and Delta brands, championing cutting-edge health, safety, security, environment, and quality (HSSEQ) compliance. Leveraging robust supply-chain partnerships and advanced logistics, Galana Energies positions itself at the forefront of Kenya’s competitive downstream petroleum landscape, delivering reliable energy products while nurturing talent through sector-leading operations jobs in Kenya.

Key Responsibilities

Retail Growth & Revenue Leadership

  • Drive achievement of monthly and annual volume targets for all fuel, LPG, and lubricant product lines across every service station in the assigned region.
  • Formulate data-driven growth strategies, identify high-margin cross-selling opportunities, and secure incremental market share among competing operations jobs in Kenya.
  • Negotiate commercial terms with strategic dealers to maximise profitability while protecting brand equity.
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Network Expansion & Market Intelligence

  • Prospect high-traffic corridors and underserved counties, preparing feasibility reports that justify new-builds, conversions, or dealer takeovers.
  • Coordinate end-to-end site acquisition, due-diligence, and licensing processes in collaboration with legal and engineering teams—ensuring seamless scalability of operations jobs in Kenya within the retail ecosystem.
  • Conduct competitive market assessments to fine-tune pricing, loyalty programmes, and promotional campaigns.

HSSEQ & Regulatory Compliance

  • Enforce the company’s HSSEQ framework, ensuring every station meets—or exceeds—statutory requirements and internal audit thresholds.
  • Embed a culture of zero harm by coaching dealers and pump attendants on emergency preparedness, product-handling protocols, and environmental stewardship—hallmarks of responsible operations jobs in Kenya.
  • Liaise with county and national regulators to secure permits, renew licenses, and keep meticulous compliance records.

Dealer Performance Management

  • Mentor service-station dealers through quarterly performance reviews, refining their sales forecasts, expense controls, and cash-management practices.
  • Facilitate continuous professional development via in-station coaching on product knowledge, customer-service etiquette, and digital sales dashboards.
  • Champion non-fuel retail growth—food courts, car-care bays, mobile-money kiosks—to diversify revenue streams and enhance the attractiveness of modern operations jobs in Kenya.

Customer-Experience Excellence

  • Engineer station-level service-quality audits, tracking Net Promoter Scores (NPS) and mystery-shopper insights to close customer-satisfaction gaps.
  • Design region-wide service campaigns—car-clinic weekends, loyalty-card activations, data-fuel bundles—that captivate modern Kenyan motorists and benchmark progressive operations jobs in Kenya.
  • Resolve escalated customer issues with empathy and agility, safeguarding brand reputation in the digital age.

Reporting, Analytics & Budgeting

  • Compile monthly sales and training dashboards, translating raw data into actionable management intelligence for C-suite decisions.
  • Prepare annual OPEX and CAPEX budgets for regional retail operations, articulating ROI on marketing initiatives, refurbishments, and HSSEQ upgrades.
  • Leverage advanced analytics to correlate foot-fall trends with promotional spend, upskilling colleagues across interrelated operations jobs in Kenya.
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Qualifications and Skills

Mandatory

  • Bachelor’s degree in Business Administration, Marketing, Supply-Chain, or a related discipline.
  • Minimum three (3) years’ proven success in petroleum retail, FMCG sales, or multi-site service-station management within dynamic operations jobs in Kenya.
  • Demonstrable expertise in dealer relationship management, sales forecasting, and HSSEQ compliance.
  • Strong leadership, negotiation, and interpersonal abilities—capable of inspiring cross-functional teams.
  • Fluent written and spoken English and Kiswahili; additional regional languages are advantageous.

Preferred

  • Postgraduate diploma in Strategic Management or MBA.
  • Certification in HSSEQ, ISO 45001, or related safety frameworks.
  • Advanced proficiency in data-visualisation tools (Power BI, Tableau) for evidence-based operations jobs in Kenya reporting.

Company Culture and Values

Galana Energies champions a performance-driven, safety-first culture where every employee is empowered to innovate and exceed customer expectations. The organisation upholds:

  • Integrity: Transparent dealings with suppliers, regulators, and communities.
  • Accountability: Clear KPIs, rigorous audits, and merit-based recognition across all operations jobs in Kenya.
  • Collaboration: Cross-departmental teamwork that accelerates decision-making and problem-solving.
  • Sustainability: Responsible resource management and a proactive transition towards cleaner energy solutions.

How to Apply

Apply now for the Territory Manager – Retail Operations position. Email the following as a single PDF to careers@galanaenergies.com no later than 16 June 2025:

  1. Cover letter (max 2 pages) outlining your achievements in sales growth, network expansion, and HSSEQ leadership within similar operations jobs in Kenya.
  2. Updated CV (max 5 pages) detailing quantifiable results and three professional referees.
  3. Relevant certificates and proof of HSSEQ or safety-management training (if applicable).

Use the subject line “Territory Manager – Retail Operations – 2025 Application”. Only shortlisted candidates will be contacted. Galana Energies Limited is an equal-opportunity employer committed to safeguarding workplace safety and diversity.

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