Essential Job Details

• Position Title: Tour Sales Officer
• Location: Kenya
• Employment Type: Full-Time
• Number of Vacancies: 1
• Salary: Not Disclosed
• Category/Department: Tourism and Travel
• Reporting To: Head of Sales
• Application Deadline: June 4, 2025

Introduction

Are you passionate about travel, client satisfaction, and crafting memorable African safari experiences? Here is a remarkable career opportunity for you. This position for a Tour Sales Officer in Kenya offers a dynamic role that blends customer engagement, itinerary creation, and safari coordination for a thriving international safari brand.

The Tour Sales Officer role is tailored for professionals who thrive in a fast-paced environment, have outstanding people skills, and take pride in exceeding customer expectations. With a focus on driving revenue, maintaining smooth operations, and delivering unforgettable travel experiences, this position is perfect for individuals seeking growth in Kenya’s booming safari and travel industry.

About REM Safaris Limited

REM Safaris Limited is the Kenyan operational partner of Africa Safari Trips, a Netherlands-based company recognized as one of the leading safari companies on the continent. With a deep commitment to excellence, Africa Safari Trips provides tailored safari packages to thousands of clients across Europe, North America, and beyond.

Through REM Safaris, the organization executes its safaris on-ground, leveraging local expertise, logistical coordination, and 5-star customer service. By joining this international team, the Tour Sales Officer will play a pivotal role in transforming client dreams into real-life safari memories.

Key Responsibilities

As a Tour Sales Officer, your primary mission is to act as the link between prospective clients and the unforgettable experiences offered by the company. You will manage inquiries, build trust with clients, and oversee smooth booking-to-safari execution with precision and enthusiasm.

Key responsibilities include:

• Communicate with clients via WhatsApp, email, and phone calls to manage inquiries, offer real-time responses, and guide customers through the booking process.
• Prepare personalized and detailed safari itineraries ensuring every aspect of the client’s request is considered, from accommodations to excursions.
• Generate invoices for confirmed bookings, send them out promptly, and follow up to ensure all payments are received on time.
• Follow up with clients during their safaris to assess satisfaction levels and address any issues proactively, such as transport delays or hotel concerns.
• Coordinate with internal teams — including drivers, hotel liaisons, and logistics staff — to maintain seamless operations throughout the safari duration.
• Resolve issues during travel before they escalate, guaranteeing that clients receive a stress-free and rewarding safari experience.
• Track changes in itineraries or bookings and communicate updates clearly and professionally to clients before and during their trip.
• Gather post-safari feedback through structured follow-ups and client engagement to identify opportunities for service improvement.
• Meet weekly and monthly sales targets, contributing directly to the company’s revenue growth goals.
• Perform additional sales and operational duties as assigned to support the team and enhance customer satisfaction.

Qualifications and Skills

To excel as a Tour Sales Officer, candidates must demonstrate both academic competence and hands-on travel industry experience. Strong interpersonal skills and a solution-oriented mindset are essential.

Minimum requirements include:

• Diploma or Degree in Tour Administration, Tour Consulting, Tourism Management, Hotel Management, or Hospitality.
• Proficiency in German or Spanish is essential, as a majority of clients are international and expect multilingual communication.
• At least 2 years of experience in the travel and tourism sector, preferably within reservations, customer service, or travel coordination.
• Familiarity with hotel bookings, safari logistics, and international client management.
• Excellent written and verbal communication skills with a flair for clear and persuasive messaging.
• Proven ability to multitask, manage simultaneous client itineraries, and remain organized under tight timelines.
• Strong attention to detail — the ability to create accurate itineraries, quotes, and invoices without error.
• Flexibility to work irregular hours, including evenings or weekends when required.
• A client-first mindset and passion for showcasing Kenya’s best safari destinations.

Company Culture and Values

REM Safaris Limited operates at the intersection of local insight and global standards. As the Kenyan wing of a reputable European safari operator, REM is grounded in a culture of:

• Professional excellence, focusing on customer satisfaction and memorable travel experiences.
• Cultural fluency, providing tailored services to a diverse, global clientele.
• Integrity and trust, upholding transparent and timely communication with all stakeholders.
• Innovation, constantly improving how safaris are booked, designed, and executed using technology and client feedback.
• Team collaboration, encouraging open communication and support between departments to ensure smooth safari delivery.
• A strong belief in sustainability and community empowerment, sourcing locally and creating jobs across Kenya’s tourism sector.

This is not just a workplace—it’s a mission. By becoming a Tour Sales Officer, you join a purpose-driven team making global travelers fall in love with Africa every day.

How to Apply

Apply now for the Tour Sales Officer position.

Applications are open until June 4, 2025. To apply:

• Submit your CV and a brief cover letter outlining your relevant experience and language proficiency.
• Emphasize your previous roles in safari booking, client management, or travel coordination, especially if you’ve used German or Spanish in your duties.
• Apply through the following secure online portal:

👉 Apply for Tour Sales Officer at REM Safaris Limited

Please note that only shortlisted candidates will be contacted. Early applications are encouraged.

REM Safaris Limited is committed to equal opportunity hiring and creating a diverse team reflective of the clients we serve.

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Tour Sales Officer, Safari Sales Job Kenya, Travel Consultant Nairobi, Safari Booking Officer, Tourism Jobs Kenya 2025