Essential Job Details

• Position Title: Virtual Assistant
• Location: Nairobi, Kenya (Fully Remote)
• Employment Type: Full-Time
• Number of Vacancies: 1
• Salary: KES 30,000 – KES 45,000 Monthly (Estimated based on market research from reputable sources: Glassdoor and PayScale for virtual assistant roles in Nairobi’s BPO sector, adjusted for remote work, entry-level to mid-level qualifications, and Kenyan market rates)
• Category/Department: Media / Advertising / Branding
• Reporting To: Principal
• Application Deadline: Not specified (apply as soon as possible via email)

Introduction

An exciting virtual assistant opportunity is available at Oasis Outsourcing BPO in Nairobi, Kenya, for a tech-savvy and hyper-organized individual to provide critical administrative, technical, and operational support. This full-time, remote virtual assistant role involves streamlining schedules, managing digital files, and supporting client interactions, directly contributing to the company’s mission of delivering efficient outsourcing solutions. As a virtual assistant, you will act as a strategic partner, handling tasks like calendar coordination, social media management, and client session support, ensuring seamless operations for a visionary Principal. Ideal for candidates with proven virtual assistant experience and mastery of tools like Google Workspace and Canva, this virtual assistant position offers a dynamic platform to make a high-impact contribution in a remote-first BPO environment.

About Oasis Outsourcing BPO

Oasis Outsourcing BPO is a Nairobi-based social enterprise dedicated to helping businesses, institutions, organizations, and government entities outsource non-core but critical processes such as data annotation, customer support, and human resources. By creating employment opportunities for youths, the company combines social impact with operational excellence, serving clients across various sectors. Operating remotely, Oasis Outsourcing BPO emphasizes efficiency, innovation, and collaboration, fostering a growth-minded culture that values virtual assistants who excel in organization and proactive communication. For a virtual assistant, this environment provides a unique opportunity to support high-value client work while developing skills in digital tools and project management, aligning with the company’s commitment to empowering businesses and communities.

Key Responsibilities

• Anticipate the Principal’s needs and streamline schedules to optimize productivity as a virtual assistant.
• Drive business growth through smart planning and organization of tasks and priorities.
• Maintain client records and project files in Google Drive with consistent folder structures.
• Prepare summaries for client meetings to ensure continuity and effective communication.
• Implement standardized naming conventions for digital files to enhance accessibility.
• Handle sensitive data with discretion and care to maintain confidentiality.
• Manage multiple email accounts and calendars across devices for seamless coordination.
• Schedule cross-time zone appointments with precision to avoid conflicts.
• Send reminders, follow-ups, and summaries to keep tasks and meetings on track.
• Create branded graphics in Canva to support marketing and client communications.
• Manage weekly content calendars and schedule social media posts for consistency.
• Respond to prospects via LinkedIn and email, guiding them through the sales pipeline.
• Record and transcribe client sessions using AI tools for accurate documentation.
• Track client progress in ValueBuilder and update the Learning Management System (LMS).
• Keep client portals organized and up-to-date for efficient access.
• Suggest and implement workflow improvements to enhance operational efficiency.
• Represent the Principal with professionalism and trustworthiness in all interactions.
• Collaborate with team members to ensure alignment on client and project goals.
• Monitor email and calendar activities to prevent missed deadlines or opportunities.
• Organize digital assets to support marketing and client engagement efforts.
• Assist in onboarding new clients by preparing necessary documentation.
• Ensure all communications are clear, professional, and aligned with brand standards.
• Update client records promptly to reflect current statuses and interactions.
• Handle ad-hoc administrative tasks to support the Principal and team operations.
• Track project deadlines and deliverables to ensure timely completion.
• Engage with clients and prospects to nurture relationships and drive conversions.
• Document processes and best practices to streamline future tasks.
• Support marketing campaigns by coordinating content and tracking engagement.
• Maintain a proactive approach to identifying and resolving potential issues.
• Ensure data security protocols are followed in all client-related tasks.

Qualifications and Skills

• Experience: Proven experience as a Virtual Assistant or Executive Assistant, essential for the virtual assistant role.
• Technical Proficiency: Mastery of Google Workspace, Canva, LinkedIn, and cloud-based tools.
• Education: BA/BSc/HND in a relevant field (e.g., Business, Communications, or IT) is preferred.
• Communication Skills: Excellent verbal and written skills for client and team interactions.
• Time Management: Strong ability to prioritize tasks and meet deadlines in a remote setting.
• Organizational Skills: Hyper-organized approach to managing files, schedules, and data.
• Proactivity: Self-driven mindset to anticipate needs and resolve issues independently.
• Emotional Intelligence: High EQ to handle client relationships and sensitive situations.
• Problem-Solving: Ability to address challenges efficiently and propose solutions.
• Attention to Detail: Precision in data management and content creation tasks.
• Technical Savvy: Comfort with AI tools, LMS platforms, and digital workflows.
• Customer Focus: Commitment to delivering exceptional client experiences.
• Adaptability: Flexibility to handle diverse tasks in a fast-paced environment.
• Ethical Standards: Adherence to confidentiality and data protection protocols.
• Teamwork: Collaborative approach to support team and client objectives.
• Social Media Skills: Proficiency in managing content calendars and engagement.
• Preferred Skills: Experience in BPO or client-facing roles in media/advertising.
• Language Proficiency: Fluency in English; Kiswahili is a plus.
• Design Skills: Ability to create branded graphics using Canva or similar tools.
• Analytical Skills: Capability to track progress and analyze engagement metrics.

Company Culture and Values

Oasis Outsourcing BPO fosters a collaborative and remote-first culture, emphasizing efficiency, innovation, and social impact in its mission to empower businesses and create youth employment. The company values virtual assistants who demonstrate organization, proactivity, and a growth mindset, ensuring seamless support for high-value client work. With a focus on outsourcing critical processes, Oasis Outsourcing promotes teamwork, ethical practices, and continuous improvement. This environment provides a supportive setting for a virtual assistant to contribute to operational excellence while developing skills in digital tools and client management, aligning with the company’s commitment to impactful outsourcing solutions.

How to Apply

Apply now for the Virtual Assistant position. Submit your application via email:

• A detailed CV highlighting your experience, technical skills, and relevant qualifications.
• A cover letter explaining your interest in the virtual assistant role and alignment with Oasis Outsourcing BPO’s mission.
  Send to: purity.wambui@weareoasis.io with the subject line: “Virtual Assistant Application – [Your Name]”. Applications are reviewed on a rolling basis, and only shortlisted candidates will be contacted. Oasis Outsourcing BPO is an equal opportunity employer, encouraging applications from all qualified individuals. Never pay for any CBT, test, or assessment during recruitment. Contact the organization directly if in doubt.

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Tags

virtual assistant, Nairobi jobs, remote jobs Kenya, BPO careers 2025, media roles

Extended Content for Depth and Context

The virtual assistant role at Oasis Outsourcing BPO is a pivotal position in the Media, Advertising, and Branding department, focused on providing strategic administrative and technical support to a visionary Principal. This remote opportunity is ideal for candidates with proven virtual assistant experience and proficiency in tools like Google Workspace and Canva, offering a chance to excel in a dynamic BPO environment. As a virtual assistant, you will streamline schedules, manage digital files, and support client interactions, contributing to the company’s mission of delivering efficient outsourcing solutions. This role combines organizational precision with proactive communication, making it a strong foundation for careers in remote administration and client management.

Why Choose This Virtual Assistant Role?

The virtual assistant position is compelling for its critical role in supporting Oasis Outsourcing BPO’s high-value client work through effective organization and technical expertise. With a focus on Google Workspace, Canva, and client management tools, you’ll gain practical skills in digital workflows, social media management, and project coordination, essential for BPO careers. The remote-first environment fosters flexibility and collaboration, enhancing your time management and communication abilities. For professionals in Nairobi, this virtual assistant role offers a platform to work with a socially impactful enterprise while building expertise for advancement in media and administrative roles.

The Role in Remote Administration

In the BPO sector, the virtual assistant ensures seamless operations by managing schedules, files, and client interactions remotely. At Oasis Outsourcing, you’ll anticipate the Principal’s needs, organize digital assets, and support client sessions, ensuring efficiency across time zones. This role bridges administrative and technical functions, requiring precision and proactivity to drive business growth and client satisfaction.

Productivity and Time Optimization

As a virtual assistant, your primary task is streamlining the Principal’s schedule to optimize productivity. By anticipating needs and prioritizing tasks, you enable the team to focus on high-value client work, driving business growth through smart planning and organization in a remote setting.

Digital Organization and File Management

Managing client records and project files in Google Drive is a core responsibility for the virtual assistant. You’ll implement consistent folder structures and naming conventions, preparing summaries for client meetings and handling sensitive data with care to ensure accessibility and confidentiality.

Communication and Calendar Coordination

The virtual assistant manages multiple email accounts and calendars across devices, scheduling cross-time zone appointments with precision. Sending reminders, follow-ups, and summaries keeps tasks on track, ensuring seamless communication and no missed opportunities.

Design and Social Media Support

Creating branded graphics in Canva and managing weekly content calendars are key tasks for the virtual assistant. You’ll schedule social media posts and respond to prospects via LinkedIn and email, guiding them through the sales pipeline to support marketing efforts.

Session, LMS, and Project Support

Recording and transcribing client sessions using AI tools is a critical duty for the virtual assistant. You’ll track client progress in ValueBuilder, update the LMS, and keep client portals organized, ensuring accurate documentation and efficient project management.

A Day in the Life

A typical day as a virtual assistant begins with reviewing the Principal’s schedule and sending reminders for appointments. Mornings involve organizing Google Drive files and preparing client meeting summaries. Afternoons focus on creating Canva graphics, scheduling social media posts, and updating the LMS. You’ll respond to prospect inquiries and document client sessions, ending with workflow improvement suggestions in Oasis Outsourcing’s remote environment.

Why Nairobi Is Ideal

Nairobi’s status as a tech and BPO hub makes it perfect for the virtual assistant role. As Oasis Outsourcing’s base, the city offers access to digital infrastructure and a vibrant remote work ecosystem. The growing BPO sector supports skill-building and networking, enhancing career prospects for a virtual assistant.

Preparing for Success

To excel as a virtual assistant, master Google Workspace and Canva through online tutorials. Develop time management skills to handle cross-time zone schedules and hone communication for client interactions. Stay proactive and adaptable to thrive in a remote, fast-paced environment.

The Broader Impact

As a virtual assistant, your organizational support enables Oasis Outsourcing BPO to deliver efficient outsourcing solutions, creating employment for youths and driving client success. By managing data and communications, you contribute to social impact and economic growth in Kenya.

Career Growth Opportunities

The virtual assistant role opens doors to executive assistant, project coordinator, or digital marketing roles. With experience in Google Workspace and LMS platforms, advance to client management positions. Oasis Outsourcing’s growth offers internal opportunities in Nairobi’s BPO sector.

Challenges and Solutions

Challenges in the virtual assistant role include managing cross-time zone schedules—use calendar tools for precision. Data errors? Implement strict naming conventions. Client issues? Respond with high EQ. These strategies ensure efficiency and client satisfaction.

Industry Trends in BPO and Remote Work

The virtual assistant field is evolving with AI-driven tools and cloud-based workflows. Trends in BPO emphasize automation and remote collaboration, aligning with Oasis Outsourcing’s goals. Staying informed prepares a virtual assistant for innovative roles in digital administration.

Enhancing Operational Efficiency

Streamlining workflows is central to the virtual assistant role. By suggesting improvements and organizing digital assets, you enhance operational efficiency, enabling the Principal to focus on strategic goals and supporting Oasis Outsourcing’s client-centric mission.

Supporting Client Success

The virtual assistant drives client success by maintaining organized portals and accurate session records. This precision ensures seamless client experiences, reinforcing Oasis Outsourcing’s reputation for reliable outsourcing services in media and branding.

Technology Integration

Leveraging tools like Google Workspace, Canva, and AI transcription, the virtual assistant enhances productivity. Staying updated on BPO technologies ensures agility, aligning with industry trends toward digital transformation in remote work.

Client-Centric Communication

Effective communication is key for the virtual assistant, ensuring clear and professional interactions with clients and prospects. By nurturing relationships and guiding leads through the sales pipeline, you support Oasis Outsourcing’s client-focused approach.

Ethical Data Management

Maintaining data confidentiality is essential for the virtual assistant. Adhering to ethical standards protects sensitive client information, aligning with Oasis Outsourcing’s values and building trust in its BPO operations.

Continuous Improvement

The virtual assistant contributes to continuous improvement by proposing workflow enhancements. Identifying inefficiencies and implementing solutions reduces errors and improves productivity, adding value to the team.

Building a Professional Portfolio

As a virtual assistant, document your contributions to scheduling, content creation, and client support to build a professional portfolio. Highlighting tool proficiency and process improvements strengthens future applications in BPO and media roles.

Networking Opportunities

Working as a virtual assistant at Oasis Outsourcing provides networking opportunities in Nairobi’s BPO sector. Collaborating with clients and teams builds relationships, opening doors to roles in project management and digital marketing across East Africa.

Final Thoughts

The virtual assistant role at Oasis Outsourcing BPO is a gateway to remote administration and media careers. With a focus on Google Workspace, client support, and proactive organization, this position allows you to contribute to a socially impactful enterprise. Apply via email to join a dynamic team in Nairobi, driving efficiency and growth in Kenya’s BPO sector.

Salary Estimate: KES 30,000–45,000 monthly, estimated based on market research from reputable sources Glassdoor and PayScale for virtual assistant roles in Nairobi’s BPO sector, adjusted for remote work, entry-level to mid-level qualifications, and Kenyan market rates.