Essential Job Details

• Position Title: Warehouse Clerk
• Location: Mombasa, Kenya
• Employment Type: Full-Time
• Number of Vacancies: 1
• Salary: KES 20,000 – KES 30,000 Monthly (Estimated based on market research from reputable sources: Glassdoor and PayScale for warehouse clerk roles in Mombasa’s e-commerce and logistics sector, adjusted for entry-level qualifications and Kenyan market rates)
• Category/Department: Supply Chain / Warehouse Operations
• Reporting To: Team Leader
• Application Deadline: 15th September 2025

Introduction

A dynamic warehouse clerk opportunity is available at Kilimall in Mombasa, Kenya, for a proactive and detail-oriented individual to support the company’s warehouse operations. This full-time warehouse clerk role focuses on ensuring accurate order fulfillment, efficient inventory management, and timely inbound and outbound processes, contributing to Kilimall’s mission as Kenya’s leading online shopping mall. As a warehouse clerk, you will pick and verify orders, perform stock counts, and maintain inventory accuracy, directly supporting the company’s commitment to customer satisfaction and operational excellence. Ideal for candidates with a diploma in Supply Chain Management and strong organizational skills, this warehouse clerk position offers a chance to grow in a fast-paced e-commerce environment, serving a diverse customer base across Africa.

About Kilimall

Kilimall, launched in July 2014, is Kenya’s largest online shopping mall, aiming to become Africa’s top e-commerce platform. Serving an exponentially growing customer base, Kilimall offers a wide range of products, including phones, computers, clothing, shoes, home appliances, books, healthcare, baby products, and personal care items. The company is highly customer-centric, providing services like a 7-day free return policy, order delivery tracking, and dedicated customer support to ensure convenience and satisfaction. Headquartered in Nairobi, Kilimall’s operations in Mombasa support its logistics network, emphasizing efficiency and accuracy in warehouse processes. The organization fosters a collaborative and results-driven culture, valuing warehouse clerks who excel in precision and adaptability. For a warehouse clerk, Kilimall offers a vibrant platform to contribute to e-commerce growth while developing skills in supply chain management.

Key Responsibilities

• Ensure accurate order fulfillment to meet customer expectations as a warehouse clerk.
• Efficiently pick and verify all allocated orders by 3:30 PM daily to meet dispatch deadlines.
• Receive and put away products accurately to maintain organized warehouse storage.
• Perform physical stock counts and confirm alignment with system records for inventory accuracy.
• Report inventory variances, inbound, and outbound abnormalities to the Team Leader promptly.
• Carry out additional duties assigned by the Team Leader to support warehouse operations.
• Verify order details against customer requirements to ensure quality control.
• Organize warehouse stock to facilitate efficient picking and dispatch processes.
• Conduct regular checks on incoming shipments for damages or discrepancies.
• Update warehouse management systems with accurate data on stock movements.
• Collaborate with team members to streamline inbound and outbound workflows.
• Maintain a clean and safe warehouse environment in line with safety protocols.
• Assist in preparing orders for shipping, ensuring timely outbound completion.
• Document stock counts and variances for reporting and audit purposes.
• Support inventory audits to ensure compliance with company standards.
• Monitor stock levels to prevent shortages or overstocking issues.
• Communicate effectively with the Team Leader to resolve operational challenges.
• Process large inbound shipments within three days and small shipments daily.
• Ensure all inventory records achieve a 99.99% accuracy rate.
• Participate in team briefings to align on daily warehouse goals.
• Handle warehouse equipment safely to prevent damage or accidents.
• Track order fulfillment progress to meet the 3:30 PM daily deadline.
• Contribute to process improvements by identifying inefficiencies in workflows.
• Follow safety and quality control procedures during all warehouse activities.
• Assist in training new warehouse staff on inventory and picking procedures.
• Maintain accurate records of inbound and outbound shipments for traceability.
• Resolve minor discrepancies in stock counts with the Team Leader’s guidance.
• Support customer satisfaction by ensuring error-free order fulfillment.
• Organize returned goods and process them according to company policies.
• Perform quality checks on outbound orders to meet customer standards.

Qualifications and Skills

• Education: Diploma in Supply Chain Management or a related field, required for the warehouse clerk role.
• Technical Proficiency: Computer literacy and ability to work with warehouse management systems.
• Experience: Prior experience in warehouse or supply chain operations is an advantage but not mandatory.
• Organizational Skills: Strong ability to manage stock and prioritize tasks efficiently.
• Attention to Detail: High precision in picking, verifying, and recording inventory data.
• Proactivity: Self-driven attitude to meet deadlines and address issues promptly.
• Adaptability: Flexible approach to handle varying tasks and extended hours if needed.
• Communication Skills: Effective verbal and written skills for reporting and team collaboration.
• Time Management: Ability to meet the 3:30 PM daily order fulfillment deadline.
• Accuracy: Commitment to achieving a 99.99% inventory accuracy rate.
• Teamwork: Collaborative mindset to work with colleagues and support team goals.
• Physical Fitness: Ability to handle physical tasks like lifting and moving stock.
• Problem-Solving: Capability to identify and report inventory variances effectively.
• Safety Awareness: Knowledge of warehouse safety protocols and procedures.
• Preferred Skills: Familiarity with e-commerce logistics and inventory systems.
• Ethical Standards: Commitment to maintaining accurate and honest records.
• Technical Savvy: Comfort with digital tools for stock tracking and reporting.
• Customer Focus: Dedication to ensuring order accuracy for customer satisfaction.
• Multitasking Abilities: Flexibility to handle multiple tasks in a fast-paced environment.
• Reporting Skills: Proficiency in documenting variances and stock counts.

Company Culture and Values

Kilimall fosters a customer-centric and collaborative culture, prioritizing efficiency, accuracy, and innovation in its mission to be Africa’s leading e-commerce platform. The company values warehouse clerks who demonstrate precision and adaptability, ensuring seamless operations in its Mombasa warehouse. With a focus on serving a diverse customer base with products ranging from electronics to home appliances, Kilimall promotes teamwork, ethical practices, and continuous improvement. This environment provides a supportive setting for a warehouse clerk to contribute to operational goals while developing skills in supply chain management, aligning with Kilimall’s commitment to convenience and customer satisfaction.

How to Apply

Apply now for the Warehouse Clerk position. Submit your application via email:

• A detailed CV highlighting your education, skills, and any relevant experience.
• A cover letter explaining your interest in the warehouse clerk role and alignment with Kilimall’s mission.
  Send to: recruitment@kilimall.com with the subject heading “WAREHOUSE CLERK” by 15th September 2025. Due to the high volume of applications, only shortlisted candidates will be contacted. Kilimall is an equal opportunity employer, encouraging applications from all qualified individuals. Never pay for any CBT, test, or assessment during recruitment. Contact Kilimall directly if in doubt.

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Tags

warehouse clerk, Mombasa jobs, supply chain jobs Kenya, e-commerce careers 2025, logistics roles

Extended Content for Depth and Context

The warehouse clerk role at Kilimall is a critical position in the supply chain function, focused on ensuring accurate order fulfillment and inventory management in Mombasa’s bustling e-commerce hub. This opportunity is ideal for candidates with a diploma in Supply Chain Management, offering hands-on experience in a fast-paced environment. As a warehouse clerk, you will pick and verify orders, perform stock counts, and process inbound shipments, contributing to Kilimall’s mission of delivering convenience and satisfaction to its growing customer base. This role combines precision with proactive communication, making it a strong foundation for careers in logistics and e-commerce.

Why Choose This Warehouse Clerk Role?

The warehouse clerk position is compelling for its integral role in supporting Kilimall’s operations through accurate order fulfillment and inventory management. With a focus on warehouse systems and daily deadlines, you’ll gain practical skills in logistics, stock control, and quality assurance, essential for e-commerce careers. The collaborative environment fosters teamwork, enhancing your organizational and communication abilities. For entry-level professionals in Mombasa, this warehouse clerk role offers a chance to work in a leading online shopping mall while building expertise for advancement in supply chain management.

The Role in Warehouse Operations

In e-commerce, the warehouse clerk ensures efficient order fulfillment and inventory accuracy to support customer satisfaction. At Kilimall, you’ll pick orders, process shipments, and maintain stock records, ensuring seamless operations in Mombasa’s warehouse. This role bridges logistics and customer service, requiring speed and precision to meet daily targets and uphold Kilimall’s reputation for reliability.

Accurate Order Fulfillment

As a warehouse clerk, your primary task is ensuring accurate order fulfillment to meet customer expectations. Picking and verifying orders by 3:30 PM daily ensures timely dispatch, while quality checks prevent errors. This meticulous work supports Kilimall’s commitment to a 7-day free return policy and customer-centric services.

Inventory Management and Stock Counts

Maintaining a 99.99% inventory accuracy rate is a core responsibility for the warehouse clerk. You’ll perform physical stock counts, confirm alignment with system records, and report variances to the Team Leader. This precision prevents stock discrepancies, ensuring availability for Kilimall’s diverse product range.

Inbound and Outbound Processing

The warehouse clerk processes large inbound shipments within three days and small shipments daily, receiving and putting away products accurately. You’ll also ensure 100% outbound completion by the daily deadline, streamlining workflows to support Kilimall’s logistics network and timely deliveries.

Reporting and Collaboration

Reporting inventory variances and abnormalities is crucial for the warehouse clerk. You’ll communicate proactively with the Team Leader, collaborating with colleagues to resolve issues and maintain operational efficiency. This teamwork ensures smooth inbound and outbound processes, aligning with Kilimall’s goals.

A Day in the Life

A typical day as a warehouse clerk begins with receiving inbound shipments, verifying contents, and putting away products. Mornings involve picking and verifying orders to meet the 3:30 PM deadline, while afternoons focus on stock counts and system updates. You’ll report variances, maintain a clean workspace, and assist with additional tasks, ending with team updates in Kilimall’s Mombasa warehouse.

Why Mombasa Is Ideal

Mombasa’s role as a logistics hub makes it perfect for the warehouse clerk role. As a key location for Kilimall’s operations, the city offers access to e-commerce logistics networks and diverse industries. The vibrant port city supports skill-building in supply chain management, enhancing career prospects for a warehouse clerk.

Preparing for Success

To excel as a warehouse clerk, master warehouse systems through practice and familiarize yourself with inventory processes. Develop organizational habits to manage stock and meet deadlines. Hone communication skills for reporting and teamwork, and maintain physical fitness for warehouse tasks. A proactive mindset ensures success in this fast-paced role.

The Broader Impact

As a warehouse clerk, your accurate order fulfillment and inventory management support Kilimall’s ability to deliver products efficiently, serving industries across Africa. By maintaining precise records, you contribute to customer trust and operational success, driving economic growth through reliable e-commerce services.

Career Growth Opportunities

The warehouse clerk role opens doors to warehouse supervisor, logistics coordinator, or inventory management positions. With experience, advance to roles like Supply Chain Officer at Kilimall or other e-commerce firms. Mombasa’s logistics sector offers internal and external opportunities for career progression.

Challenges and Solutions

Challenges in the warehouse clerk role include meeting tight deadlines—use time management tools to prioritize picking. Inventory variances? Conduct thorough stock counts and report promptly. Physical demands? Maintain fitness and follow safety protocols. These strategies ensure efficiency and accuracy.

Industry Trends in E-commerce Logistics

The warehouse clerk field is evolving with automation, real-time inventory tracking, and AI-driven logistics. Trends in e-commerce emphasize efficiency and scalability, aligning with Kilimall’s goals. Staying informed about these innovations prepares a warehouse clerk for future-ready roles in logistics.

Enhancing Inventory Accuracy

Achieving a 99.99% inventory accuracy rate is critical for the warehouse clerk. Regular stock counts, system updates, and variance reporting ensure error-free records, supporting Kilimall’s operational efficiency and customer satisfaction in its diverse product offerings.

Streamlining Order Fulfillment

The warehouse clerk streamlines order fulfillment by picking and verifying orders by 3:30 PM daily. This ensures timely dispatch, reducing customer wait times and enhancing Kilimall’s reputation for reliability in e-commerce logistics.

Supporting Logistics Efficiency

Efficient inbound and outbound processing is a hallmark of the warehouse clerk role. By processing shipments within set timelines, you optimize warehouse workflows, ensuring Kilimall’s logistics network operates smoothly and meets customer demands.

Cross-Departmental Impact

The warehouse clerk collaborates with logistics and customer service teams, ensuring accurate data and timely deliveries. By reporting abnormalities, you enable quick resolution, enhancing cross-departmental efficiency and supporting Kilimall’s customer-centric mission.

Technology Integration

The warehouse clerk uses warehouse systems to track stock and process orders. Familiarity with digital tools enhances efficiency, while staying updated on logistics software prepares you for advancements in e-commerce operations, aligning with Kilimall’s innovative approach.

Customer-Centric Operations

Ensuring error-free order fulfillment as a warehouse clerk directly impacts customer satisfaction. By verifying orders and maintaining quality control, you support Kilimall’s 7-day return policy and commitment to delivering reliable products to customers.

Ethical Warehouse Practices

Maintaining accurate inventory records is essential for the warehouse clerk. Adhering to ethical standards ensures transparency in stock management, aligning with Kilimall’s values and building trust in its supply chain operations.

Continuous Improvement

The warehouse clerk contributes to continuous improvement by identifying inefficiencies in picking or stock processes. Suggesting workflow enhancements reduces errors and improves turnaround times, positioning you as a valuable team member.

Building a Professional Portfolio

As a warehouse clerk, document your contributions to inventory accuracy and order fulfillment to build a professional portfolio. Highlighting system proficiency and process improvements in your CV strengthens future job applications in logistics.

Networking Opportunities

Working as a warehouse clerk at Kilimall provides networking opportunities in Mombasa’s logistics sector. Collaborating with warehouse and logistics teams builds relationships, opening doors to roles in supply chain management across East Africa.

Final Thoughts

The warehouse clerk role at Kilimall is a gateway to logistics and e-commerce careers in Mombasa. With a focus on accurate order fulfillment, inventory management, and proactive teamwork, this position allows you to contribute to a leading online shopping mall’s mission. Apply by 15th September 2025 to join a dynamic team driving efficiency and growth in Kenya and beyond.

Salary Estimate: KES 20,000–30,000 monthly, estimated based on market research from reputable sources Glassdoor and PayScale for entry-level warehouse clerk roles in Mombasa’s e-commerce and logistics sector, adjusted for diploma-level qualifications and Kenyan market rates.