Essential Job Details

• Position Title: Website & Knowledge Management Intern
• Organization: Kenya Water and Sanitation Civil Society Network (KEWASNET)
• Location: Nairobi, Kenya (Hybrid)
• Duration: 3–6 Months
• Application Deadline: 26th May 2025
• Working Hours: Up to 40 hours per week
• Modality: Hybrid (Remote + On-site)
• Stipend: Modest monthly stipend provided for transport and basic expenses
• Subject Line: Application for Website & Knowledge Management Intern

Introduction

Are you a tech-savvy graduate or final-year student with a passion for digital tools, web development, and knowledge management? Do you want to gain practical experience while contributing to social change in Kenya’s water, sanitation, and hygiene (WASH) sector?

KEWASNET (Kenya Water and Sanitation Civil Society Network) is offering a Website and Knowledge Management Internship for a proactive individual who is eager to improve user experience, manage digital platforms, and support internal knowledge-sharing processes. This internship offers a unique opportunity to work on impactful digital solutions while enhancing your technical and communication skills in a hybrid work setting.

This role is ideal for someone looking to build a career in web development, IT support, digital content management, UX/UI, or knowledge systems within a nonprofit, advocacy, or research-driven organization.

About KEWASNET

Kenya Water and Sanitation Civil Society Network (KEWASNET) is a registered non-governmental and non-profit organization founded in August 2007 under the NGO Coordination Act. KEWASNET is Kenya’s leading civil society voice advocating for sustainable, equitable access to safe water, sanitation, and hygiene (WASH) services across the country.

Its mission is: “To enhance political will, development capacity, and mobilize resources for transformational change in WASH governance and water resource management (WRM).”

KEWASNET unites civil society actors, private sector players, and policy influencers to improve transparency, accountability, and community-led service delivery. Its thematic areas include:

• WASH governance & rights advocacy
• Water resource management (WRM)
• Monitoring and accountability mechanisms
• Knowledge generation and sharing

As part of its strategic communications and learning agenda, KEWASNET is investing in upgrading its website and digital knowledge-sharing platform to increase visibility, accessibility, and sector-wide learning. The intern selected for this opportunity will play a key role in that digital transformation.

Purpose and Scope of the Internship

The intern will support the ongoing review, upgrading, and maintenance of the KEWASNET website and internal knowledge management platform. This involves:

• Ensuring website functionality, visual appeal, and user-friendliness
• Assisting with the restructuring of digital content and taxonomy
• Supporting the tagging, storage, and categorization of WASH-related resources
• Helping improve internal processes for managing knowledge and documents

This internship is critical to KEWASNET’s goals of building a vibrant, data-rich, and collaborative digital presence that can empower its members and partners across Kenya and beyond.

Key Responsibilities

• Support full review and redesign of the KEWASNET website and knowledge platform
• Assist in reorganizing website content, updating layouts, testing new features, and ensuring mobile responsiveness
• Collaborate with web developers to improve UI/UX, site speed, and content management workflows
• Contribute to improving navigation and user experience, including menu structure, search filters, and intuitive tagging
• Ensure clarity and consistency in all digital content, aligning language and design with KEWASNET branding guidelines
• Publish and update content (news, publications, events, blogs) in collaboration with the Communications Officer
• Archive outdated materials and conduct regular content audits to ensure information accuracy
• Maintain SEO compliance and mobile optimization, ensuring accessibility and adherence to digital standards
• Perform platform security checks, identify bugs, broken links, or errors, and flag them to relevant stakeholders
• Track web analytics and user engagement metrics, and assist in preparing basic analytical reports
• Train KEWASNET staff and members on how to use the updated platform effectively
• Prepare documentation and technical guides for system maintenance and user support

Deliverables

At the end of the internship period, the intern is expected to deliver the following outputs:

1. Upgraded KEWASNET website with improved design, structure, performance, and content
2. Fully functional knowledge-sharing platform, categorized by topics and audiences
3. Documentation including a user manual, training materials, and back-end documentation
4. Training sessions conducted with relevant staff or members on platform use
5. Internship report detailing processes, milestones, challenges, achievements, and recommendations for future improvements

Intern Profile – Qualifications and Skills

Educational Qualifications:

• Final-year student or recent graduate with a Bachelor’s degree or Diploma in:
  • Information Technology
  • Computer Science
  • Knowledge Management
  • Web Design or Development
  • Digital Communication or other relevant technical fields

Technical Experience and Competencies:

• Familiarity with website content management systems (CMS) such as WordPress, Joomla, or Drupal
• Basic knowledge of HTML, CSS, SEO, and user interface (UI) principles
• Strong editing and document structuring abilities
• Understanding of web security, mobile responsiveness, and digital accessibility standards
• Experience with file storage systems, tagging, metadata, and online libraries is an advantage

Soft Skills and Personal Attributes:

• Excellent written and verbal communication skills
• Strong organizational, problem-solving, and documentation skills
• High level of independence, self-drive, and time management
• Ability to collaborate across teams and engage non-technical users
• Passion for digital transformation, civic engagement, and WASH sector work

Working Arrangements

• Duration: 3–6 months (depending on project progress and mutual agreement)
• Modality: Hybrid (remote and in-office)
• Location: Nairobi, with occasional in-person consultations
• Work Hours: Maximum of 40 hours per week
• Stipend: Modest monthly stipend offered to cover basic transport and expenses

How to Apply

Application Procedure

Interested applicants should submit:

• A cover letter highlighting your motivation and relevant experience
• An updated CV/resume clearly showing academic background and technical skills
• Examples of similar work, e.g., websites you’ve helped develop, blogs you’ve maintained, or digital tools you’ve contributed to

Submission Instructions

• Email Address: procurement@kewasnet.co.ke
• Subject Line: Application for Website & Knowledge Management Intern

📅 Deadline for Applications: 26th May 2025

Only shortlisted applicants will be contacted. KEWASNET maintains confidentiality and equal opportunity hiring practices.

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Disclaimer Notice

KEWASNET is an equal opportunity employer. The organization does not charge any fee at any stage of the recruitment process (application, shortlisting, interviewing, or offer).

• Canvassing will lead to automatic disqualification.
• Any information shared will be treated with utmost discretion.

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