Essential Job Details

• Position Title: Digital Skills & Services Officer (Short-term)
• Location: Nairobi, Kenya (Regional Resource Centre Karen)
• Employment Type: Limited Full-Time
• Number of Vacancies: 1
• Salary: Not specified (Contact employer for details)
• Category/Department: Information & Communication Technology
• Reporting To: Not specified
• Application Deadline: 17th July 2025, 11:59 PM EAT

Introduction

The Digital Skills & Services Officer role provides an exciting career opportunity for a skilled professional to advance digital literacy and deliver impactful training programs in Nairobi, Kenya. This short-term position focuses on facilitating certifications like ICDL and CISCO NetAcad, supporting SOS program participants and staff in building essential digital competencies. By managing training sessions and providing ICT assistance, the officer will contribute to enhancing professional development and operational efficiency within a humanitarian context.

About SOS Children’s Villages

SOS Children’s Villages is a global non-governmental organization dedicated to supporting vulnerable children and families through family-based care, education, and community strengthening programs. Operating in over 130 countries, including Kenya, SOS Children’s Villages has been active in Nairobi since 1973, providing alternative care for orphaned and abandoned children while promoting child rights and family empowerment. The organization manages villages, youth facilities, and training centers across multiple Kenyan counties, with the Regional Resource Centre in Karen serving as a hub for capacity building and digital skills development. Recognized for its commitment to child protection and sustainable development, SOS Children’s Villages collaborates with local partners to deliver holistic support, earning accolades for innovative programs that foster self-reliance and inclusion.

Key Responsibilities

The Digital Skills and Services Officer will oversee digital training initiatives and provide technical support to ensure effective program delivery at the Regional Resource Centre. Key responsibilities include:

• Lead digital literacy programs by offering training in ICDL and CISCO NetAcad certifications to SOS participants and staff.
• Perform pre- and post-training assessments to evaluate skill enhancements and certification outcomes.
• Deliver instruction on fundamental computer usage, productivity software, and cybersecurity principles.
• Coordinate the planning, execution, and monitoring of digital skills courses using blended learning approaches.
• Offer mentorship and guidance to learners throughout face-to-face, hybrid, and virtual sessions.
• Compile detailed reports on training progress, participant performance, and program effectiveness for management review.
• Provide technical assistance for online workshops, webinars, and e-learning activities.
• Manage virtual event setups on platforms such as Microsoft Teams and Zoom to ensure smooth operations.
• Troubleshoot basic ICT issues and escalate complex problems to appropriate teams.
• Maintain ICT equipment, networks, and tools to support uninterrupted Centre activities.
• Assist in digitizing documents and organizing content on SharePoint for easy access.
• Support event preparations by handling digital logistics and IT requirements.
• Communicate effectively with stakeholders and prepare comprehensive activity reports.

Qualifications and Skills

The ideal Digital Skills & Services Officer will combine technical expertise with training experience to drive digital empowerment. Required qualifications include:

• BSc degree in Computer Sciences, Information Technology, Information Systems, or a related field.
• Minimum three years of relevant experience in ICT training or digital skills development.
• Knowledge of digital literacy training methods and employability skills enhancement.
• Understanding of ICT applications, software tools, and TVETA compliance standards.
• Familiarity with blended learning models, including in-person, hybrid, and online formats.
• Preferred certification in Microsoft (MCSE/MCSA) or equivalent qualifications.
• ICDL Certified Trainer status or comparable digital literacy credentials with practical training experience.
• Advanced proficiency in Microsoft Windows client operating systems.
• Expertise in Microsoft Office products and Office 365 services.
• Proven ability to conduct training on Microsoft applications, operating systems, and productivity tools.
• Experience managing ICT training programs and adapting to new technologies quickly.
• Excellent verbal and written English skills; proficiency in French or Spanish is advantageous.
• Preferred Certified Trainer for Microsoft Office and Office 365 applications or equivalents.
• Preferred Certified Trainer for Microsoft operating systems.
• TVETA compliance knowledge is a significant advantage.

Company Culture and Values

SOS Children’s Villages cultivates a multicultural, inclusive, and supportive work environment that prioritizes child safeguarding and zero-tolerance for harassment or exploitation. The organization values diversity, encouraging female candidates and emphasizing ethical recruitment practices with thorough background checks. Staff benefit from ongoing training, educational opportunities, and a focus on work-life balance in a humanitarian setting. Collaboration, innovation, and compassion drive daily operations, fostering a culture where employees contribute to meaningful change while growing professionally in Nairobi’s dynamic context.

How to Apply

Apply now for the Digital Skills & Services Officer position. Submit your compelling cover letter, comprehensive CV including contact details for at least three traceable references, and photocopies of relevant academic certificates as a single PDF file to the SOS Children’s Villages career portal at Apply Now. Applications are accepted from July 10, 2025, through 11:59 PM EAT on July 17, 2025. Incomplete applications will be disqualified. Only shortlisted candidates will be contacted. SOS Children’s Villages holds strict child safeguarding principles and encourages female candidates to apply. For inquiries, contact SOS Children’s Villages directly, as JobKenya.org is not the employer and cannot process applications.

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Tags

Digital Skills & Services Officer, Nairobi jobs, ICT training, digital literacy, Kenya job vacancies, certification programs, SOS Children’s Villages, technical support, e-learning, humanitarian careers

Detailed Role Overview

The Digital Skills & Services Officer position at SOS Children’s Villages is a short-term opportunity to make a significant impact on digital education within Nairobi’s humanitarian sector. Based at the Regional Resource Centre in Karen, this role centers on delivering accredited training in ICDL and CISCO NetAcad, equipping participants with vital skills for personal and professional growth. As part of an international NGO, the officer will collaborate with teams to support SOS programs, ensuring digital tools enhance learning and operations.

Why This Role Matters

The Digital Skills & Services Officer is crucial for bridging the digital divide among vulnerable populations served by SOS Children’s Villages. By facilitating certifications and providing ICT support, the officer empowers staff and program participants, fostering employability and efficiency. This contributes to broader goals of child protection and family strengthening, aligning with SOS’s mission to create supportive environments in Nairobi and across East and Southern Africa.

A Day in the Life

A typical day for the Digital Skills & Services Officer might start with preparing training materials for an ICDL session, conducting pre-assessments, and delivering interactive lessons on productivity tools. Afternoons could involve troubleshooting ICT issues, supporting virtual webinars, or digitizing documents on SharePoint. The role requires adaptability, from mentoring learners to compiling reports on training outcomes, all while ensuring compliance with TVETA standards.

Career Growth and Learning Opportunities

The Digital Skills & Services Officer role offers valuable experience in humanitarian ICT, with potential for:

• Skill advancement in training methodologies and digital platforms.
• Certification gains, including opportunities to become a certified trainer.
• Networking within international NGOs and the tech education sector.
• Exposure to multicultural environments, enhancing global perspectives.
• Pathways to permanent roles in digital education or ICT management.

This short-term position is a stepping stone for careers in nonprofit technology, with SOS providing training schemes for ongoing development.

Working at SOS Children’s Villages

The Regional Resource Centre in Karen, Nairobi, offers a modern facility for the Digital Skills & Services Officer, equipped with training rooms and ICT infrastructure. The environment emphasizes collaboration, with multicultural teams focused on child welfare. Nairobi’s location provides access to regional resources, supporting hybrid training models and event facilitation.

Tools and Technologies

The Digital Skills & Services Officer will work with:

• Microsoft Office 365 for productivity and collaboration.
• ICDL and CISCO NetAcad platforms for certification delivery.
• Zoom and Microsoft Teams for virtual sessions.
• SharePoint for content management.
• Assessment tools for pre- and post-evaluations.

SOS ensures staff are trained on these technologies to maximize impact.

Alignment with SOS’s Mission

SOS Children’s Villages aims to support children without parental care through family-like environments. The Digital Skills & Services Officer advances this by building digital competencies, enabling better program delivery and participant empowerment in Nairobi’s context.

Application Process and Tips

For the Digital Skills & Services Officer role, submit a single PDF with all required documents early, given the rolling review. Highlight ICT training experience and certifications in your cover letter to stand out.

Why Nairobi?

Nairobi’s tech-savvy ecosystem suits the Services Officer, offering:

• Innovation hubs for collaboration.
• Diverse populations to apply skills broadly.
• Growth prospects in humanitarian tech.

Commitment to Inclusivity

SOS Children’s Villages prioritizes diversity, encouraging female applicants for the Digital Skills & Services Officer to ensure balanced teams.

Expanding Your Impact

The Digital Skills & Services Officer influences beyond training, contributing to SOS’s digital transformation and participant success in Kenya’s job market.

Additional Context on SOS’s Impact

SOS Children’s Villages has supported thousands in Nairobi through education and care, with digital programs enhancing outcomes. The Digital Skills, Services Officer builds on this legacy.

Final Notes

The Digital Skills & Services Officer role is a chance to drive digital change in humanitarian work. Apply by 17th July 2025 to join SOS in Nairobi.

Disclaimer: JobKenya.org is not the hiring company. For inquiries, contact SOS Children’s Villages directly via the career portal. Do not send applications to JobKenya.org. Thank you.