Essential Job Details

• Position Title: Business Development Intern
• Location: Nairobi, Kenya
• Employment Type: Internship
• Duration: Fixed Internship Period (as per organizational need)
• Number of Vacancies: 1
• Salary: Stipend Provided (Competitive and aligned with internship policy)
• Category/Department: Business Development, Marketing, Public Relations, Sales, Administration
• Reporting To: Business Development Department
• Application Deadline: 23rd June 2025

Introduction

An excellent business development internship in Kenya opportunity has opened at AMREF Flying Doctors, one of Africa’s leading aero-medical providers. This position offers a career-defining platform for recent graduates and young professionals seeking to build a strong foundation in sales, marketing, customer relations, and business growth strategies in the health and aviation sectors.

This business development internship in Kenya offers invaluable exposure to an international organization committed to advancing medical emergency response, healthcare delivery, and aviation logistics across Africa and beyond. The role allows interns to actively engage in dynamic business development operations while acquiring transferable skills for careers in healthcare, NGO management, customer service, and global marketing.

About AMREF Flying Doctors

AMREF Flying Doctors is Africa’s foremost air ambulance and aero-medical evacuation provider, headquartered at Wilson Airport in Nairobi, Kenya. As a subsidiary of Amref Health Africa, AMREF Flying Doctors operates across the African continent and globally, providing rapid air evacuations, medical escort services, inter-facility transfers, and patient repatriation to Europe, Asia, and North America.

With a fully owned fleet of five specialized air ambulances, highly skilled medical teams, and international accreditations, AMREF Flying Doctors plays a critical role in advancing health systems, disaster response, and emergency healthcare access across underserved regions. This internship provides an unparalleled opportunity to work with industry leaders while contributing to AMREF’s mission of lasting health change in Africa.

Key Responsibilities

Sales Pipeline Development & Marketing

• Assist in identifying and developing a sales pipeline to market AMREF Flying Doctors’ services to new target sectors.
• Conduct market research, competitor analysis, and lead generation activities.
• Support sales prospecting, cold calling, and lead qualification processes.
• Prepare and deliver promotional materials, presentations, and proposals.
• Actively participate in promotional events, exhibitions, and industry networking forums.

Customer Retention & Account Management

• Contribute to customer satisfaction initiatives and customer relationship management.
• Support retention strategies for existing clients while promoting upselling and cross-selling opportunities.
• Maintain updated client portfolios, contact lists, and engagement logs in the CRM system.
• Coordinate follow-up activities with intermediaries and brokers for renewals, payment collection, and contract negotiations.

CRM Database Management

• Update and maintain accurate client records in the Customer Relationship Management (CRM) system.
• Log customer interactions, quotations, proposals, and contractual documents.
• Track renewal timelines, notify clients of pending renewals, and ensure timely closure of contract extensions.
• Assist in processing client orders and service requests in CRM.

Reporting, Data Analysis & Forecasting

• Prepare daily, weekly, and monthly sales reports summarizing sales performance, renewals, and business development trends.
• Assist management in generating sales forecasts and business projections.
• Analyze sales data to identify emerging trends and market insights.

Administrative Support & Internal Coordination

• Provide administrative assistance to the Business Development department.
• Assist in preparing documentation for tenders, contracts, proposals, and presentations.
• Manage departmental records, inventory, stationery, and filing systems.
• Support team coordination, scheduling, and meeting preparations.

Client Support & Communication

• Handle incoming inquiries, professionally respond to client requests, and escalate issues appropriately.
• Provide exceptional customer service before, during, and after client engagements.
• Serve as a communication link between clients, intermediaries, and the AMREF Flying Doctors team.
• Support technical troubleshooting with intermediaries, suppliers, and service providers, including the USSD platform.

Revenue Collection & Financial Compliance

• Assist in tracking client payments, issuing invoices, and following up on outstanding balances.
• Work closely with finance and credit control teams to ensure timely collections.

Brand Representation & Public Relations

• Promote AMREF Flying Doctors’ products and services to prospective clients.
• Support negotiation processes with clients and intermediaries to secure profitable contracts.
• Attend industry conferences, exhibitions, and events to increase brand awareness and generate new leads.

Project Participation & Assigned Duties

• Collaborate with cross-functional teams on business development projects.
• Participate in assigned tasks that contribute to overall department objectives.
• Perform additional duties as delegated by supervisors to support business operations.

Qualifications and Skills

Required Qualifications

• Bachelor’s degree in Marketing, Public Relations, Communication, Business Administration, or a related field.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Internet, CRM systems).
• Good understanding of customer communication platforms such as CRM systems.
• Excellent oral and written English communication skills.
• Outstanding interpersonal and customer engagement abilities.
• Highly organized with excellent time management skills.
• Demonstrated flexibility and adaptability in fast-paced environments.
• Ability to multitask while paying strong attention to detail.

Preferred Qualifications

• Internship or volunteer experience in sales, marketing, healthcare, aviation, or nonprofit sectors.
• Familiarity with health insurance, air ambulance services, or healthcare products.
• Working knowledge of data analysis tools, reporting dashboards, and business development metrics.
• Exposure to international NGO work or donor-funded health programs.

Company Culture and Values

AMREF Flying Doctors maintains a dynamic, professional work environment founded on:

• Mission Driven: Commitment to providing lifesaving medical evacuation services across Africa.
• Integrity: Ethical, accountable, and transparent business conduct.
• Customer Focus: Excellence in patient care and customer satisfaction.
• Innovation: Continuous improvement in medical technology and aviation safety.
• Diversity: Inclusive and multicultural work environment.
• Collaboration: Teamwork across departments, partners, and global stakeholders.
• Professionalism: High standards in operational excellence, global health security, and clinical governance.

Internship Benefits

• Hands-on experience in real-world business development operations.
• Exposure to one of Africa’s leading health solutions and air evacuation providers.
• Structured mentorship from highly experienced professionals.
• Networking opportunities across the healthcare, aviation, and NGO sectors.
• Development of transferable sales, marketing, and customer service skills.
• Competitive internship stipend.
• Access to staff training and career development programs.
• Certification of internship completion upon successful conclusion of the program.

AMREF Flying Doctors Commitment to Safeguarding & Equal Opportunity

• AMREF Flying Doctors maintains a non-smoking policy.
• Equal opportunity employer committed to diversity, equity, and inclusion.
• Committed to safeguarding children, young people, and vulnerable adults.
• Applicants are not required to pay any fees at any stage of the recruitment process.
• Only applications through official AMREF portals and email addresses (@flydoc.org) are accepted.

How to Apply

Apply now for this excellent business development internship in Kenya opportunity.

Application Process:

• Submit your application via the official AMREF Flying Doctors recruitment portal:
  APPLY NOW
• Include your CV, cover letter, and supporting documents.
• Application deadline: 23rd June 2025.
• Only shortlisted candidates will be contacted.

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