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Essential Job Details
- Position Title: Customer Happiness Intern
- Location: Mombasa Road, Kenya
- Employment Type: Internship (Full-time)
- Number of Vacancies: 1
- Salary: Stipend (Negotiable)
- Category/Department: Customer Service / Client Support
- Reporting To: Customer Service Supervisor
- Application Deadline: 31st May 2025
Introduction
Are you passionate about helping others and creating positive experiences? Are you seeking an opportunity to kickstart your career in customer service while gaining hands-on experience in a dynamic, fast-paced business environment? If so, this Customer Happiness Internship could be the perfect fit for you.
This is an exciting entry-level opportunity designed for young, motivated individuals who are eager to learn and develop their skills in a customer-centric environment. The Customer Happiness Intern will join a team dedicated to delivering exceptional service and solutions to B2B clients. The internship offers real-world exposure to the daily operations of customer service, order processing, client engagement, and CRM systems.
As a Customer Happiness Intern, you will be mentored by experienced professionals and be provided with structured training in service excellence, communication, and product knowledge. This full-time, six-month internship is renewable based on performance and offers a potential pathway to long-term employment.
This is more than an internship — it’s an opportunity to grow professionally, contribute meaningfully, and become an integral part of a team that puts customer satisfaction at the heart of everything they do.
About Paula Creations
Paula Creations is a dynamic and innovative Kenyan company that delivers high-quality, reliable solutions to industrial and commercial clients. Operating from Mombasa Road, the company is known for its specialization in advanced weighing equipment and technologies under its sub-brand, Absolute Scales. Through its B2B client engagements, Paula Creations has earned a stellar reputation in the weighing industry for its commitment to quality, timely service, and technical excellence.
Absolute Scales, the arm of the business you will be joining, is at the forefront of industrial weighing solutions in Kenya. The company serves a broad range of clients across manufacturing, logistics, agriculture, and retail. Its goal is to simplify business operations through precision measurement and exceptional after-sales support.
Customer satisfaction is a core pillar of the company’s strategy. Whether it is resolving technical queries, providing timely order updates, or offering empathetic customer interactions, Paula Creations believes in building long-lasting relationships with its clients.
As an intern at Paula Creations, you’ll be immersed in a supportive work environment that encourages creativity, responsibility, and excellence. You’ll receive the resources and mentorship needed to learn fast, perform effectively, and make meaningful contributions to the customer support ecosystem.
Key Responsibilities
Your core mandate as a Customer Happiness Intern will be to support the customer service team in responding to client inquiries, ensuring smooth order fulfillment, and helping maintain an organized and efficient client support system. Specific duties include:
- Respond to customer inquiries promptly and professionally via phone, email, WhatsApp, and other platforms, ensuring that all clients feel heard, supported, and valued.
- Support order processing and client follow-ups, including confirming product availability, updating clients on shipping and delivery timelines, and resolving any logistical queries in collaboration with the supply chain team.
- Assist in scheduling service visits, such as installations, calibrations, or maintenance appointments for clients, by coordinating with the technical service department.
- Document all client interactions and communications using the company’s internal CRM tools to ensure traceability and continuity in customer engagement.
- Draft and format follow-up reports and documents, including quotation updates, delivery confirmations, service records, and feedback summaries.
- Contribute to client education by participating in onboarding calls and preparing simple user guides or FAQs about product usage and maintenance.
- Participate in training programs and coaching sessions on industrial weighing systems, customer support best practices, and internal tools and protocols.
- Escalate unresolved issues or highly technical inquiries to senior staff or department leads for quick and accurate resolution.
- Take ownership of internal initiatives, such as creating support content, improving FAQs, or helping test new CRM features that enhance service delivery.
These responsibilities will give you a well-rounded understanding of modern customer service operations in a B2B environment and expose you to essential tools such as CRM software, order processing platforms, and service coordination workflows.
Qualifications and Skills
To be successful in this role, you’ll need to bring a proactive attitude, willingness to learn, and a genuine passion for customer engagement. Specific qualifications and competencies required include:
- A Diploma or an ongoing Bachelor’s degree in Business Administration, Marketing, Customer Service, Communication, or a closely related field from a recognized institution.
- At least one year of experience in a customer service, client support, or administrative role, preferably in a B2B or technical business environment.
- Excellent verbal and written communication skills, with fluency in both English and Swahili, and the ability to adjust tone and messaging based on customer needs.
- High levels of professionalism and empathy, with the ability to remain calm under pressure and handle customer complaints or concerns tactfully.
- Solid organizational and time management skills, including the ability to manage multiple requests and prioritize tasks efficiently.
- Proficiency in Microsoft Office applications, especially Word, Excel, and Outlook; familiarity with customer service tools such as Zendesk, Freshdesk, or HubSpot CRM is a plus.
- A strong interest in learning technical product information, such as industrial equipment specifications and how products work in the field.
- Integrity, reliability, and accountability, especially when dealing with sensitive customer information and order records.
- Teamwork and adaptability, with a willingness to step in wherever needed and collaborate with cross-functional departments.
This role is particularly suited to young professionals who are enthusiastic, coachable, and eager to build a meaningful career in customer service and support.
Company Culture and Values
At Paula Creations, culture is more than just a buzzword — it’s the backbone of everything the company does. The organization fosters a vibrant and inclusive work environment where individuals are encouraged to bring their authentic selves to work while striving for collective success.
Key values at Paula Creations include:
- Customer Obsession: Every action, decision, and innovation is centered around improving the customer experience.
- Integrity and Trust: Interns and staff are expected to act ethically, respect confidentiality, and maintain professional standards.
- Excellence Through Learning: Employees at all levels are encouraged to develop new skills, attend trainings, and grow personally and professionally.
- Team Spirit: Collaborative efforts across departments are promoted to ensure seamless service delivery.
- Innovation and Curiosity: Creativity is rewarded, and interns are welcome to bring forward new ideas, suggest improvements, and challenge the status quo respectfully.
Paula Creations believes that investing in people — including interns — builds the foundation for business sustainability and long-term impact. As such, interns receive mentorship, guidance, and exposure to real-world projects that sharpen their abilities and boost their employability.
How to Apply
Apply now for the Customer Happiness Intern position at Paula Creations and become part of a dedicated team making measurable impact.
Follow these steps to submit your application:
- Visit the official application portal: Click here to apply
- Create an account or log in using your email address to access the internship form.
- Upload the required documents, including:
- An up-to-date CV (no longer than 2 pages)
- A cover letter clearly explaining why you’re interested in this internship and what you hope to gain
- Academic certificates, transcripts, or evidence of current enrollment
- Any reference letters or recommendations (optional but encouraged)
- Complete and submit your application before the deadline: 31st May 2025 at 11:59 PM (EAT).
Important Notes:
- Early applications are highly encouraged.
- Only shortlisted candidates will be contacted for interviews.
- Paula Creations is an equal-opportunity employer committed to gender equality, disability inclusion, and youth empowerment.
- The selection process may include phone screening, aptitude testing, and virtual/in-person interviews.
What You Will Gain
Interning at Paula Creations is a unique opportunity to bridge the gap between theoretical learning and real-world practice. Here are some key benefits:
- Hands-on experience in customer service for B2B industrial products
- Access to industry knowledge in weighing technology and product configuration
- Training and coaching from experienced mentors
- Professional development in communication, problem-solving, time management, and customer relationship management
- Certificate of Completion and potential recommendation letter upon successful internship completion
- Possibility of contract extension or permanent employment based on performance
- Networking opportunities with business leaders, technical experts, and supply chain professionals
You will finish this internship with tangible experience that will stand out on your resume and equip you for future roles in customer support, operations, sales, or administrative coordination.
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