Essential Job Details

• Position Title: Sales Assistant
• Location: Machakos, Wote, Emali, Voi, Kisii, Bungoma, Kitale, Kakamega, Kisumu, Nakuru, Naivasha, Narok, Kericho, Nyeri, Karatina, Meru, Embu, Nanyuki, Kerugoya, Nairobi (Eastlands, Thika Rd, Mombasa Rd, Rongai, Kawangware, Ngong, Westlands), Kiambu, Juja, Thika, Kenol
• Employment Type: Full-Time
• Number of Vacancies: Multiple (unspecified)
• Salary: KES 25,000–35,000 Monthly (Estimated)
• Category/Department: Retail
• Reporting To: Store Manager
• Application Deadline:
  • Machakos, Wote, Emali, Voi: August 10, 2025
  • Kisii, Bungoma, Kitale, Kakamega, Kisumu, Nakuru, Naivasha, Narok, Kericho, Nyeri, Karatina, Meru, Embu, Nanyuki, Kerugoya, Nairobi (Eastlands, Thika Rd, Mombasa Rd, Rongai, Kawangware, Ngong, Westlands), Kiambu, Juja, Thika, Kenol: December 31, 2025

Introduction

An exciting Sales Assistant opportunity awaits dynamic individuals across multiple locations in Kenya, offering a chance to thrive in the vibrant retail sector with Baltic Textile Trading Limited. This role is perfect for customer-focused professionals eager to deliver exceptional service, drive sales, and contribute to a fast-paced retail environment. Ideal for those with a passion for retail and strong interpersonal skills, the Sales Assistant position involves greeting customers, managing transactions, and maintaining an organized store, all while promoting a positive shopping experience across Kenya’s key towns and cities.

About Baltic Textile Trading Limited

Baltic Textile Trading Limited is a growing retail company specializing in textile and merchandise sales across Kenya. With a strong presence in major towns such as Nairobi, Kisumu, Nakuru, and smaller hubs like Wote and Kerugoya, the company is committed to delivering quality products and exceptional customer service. Baltic Textile Trading Limited operates multiple stores, offering a dynamic work environment that values teamwork, customer satisfaction, and professional growth. By joining this organization, you’ll contribute to a retail network that serves diverse communities across Kenya, ensuring accessibility to quality goods.

Key Responsibilities

• Greet customers warmly, offering assistance and answering questions about products to enhance their shopping experience.
• Assist customers in locating merchandise, providing recommendations based on in-depth product knowledge.
• Process payments using cash registers or point-of-sale (POS) systems, ensuring accuracy and efficiency.
• Restock shop shelves, maintaining proper display appearances to attract customers and boost sales.
• Conduct inventory counts and assist with the placement of new or depleted items on the shop floor.
• Handle customer complaints and concerns calmly and professionally, resolving issues to ensure satisfaction.
• Maintain accurate price labels, ensuring they align with established pricing guidelines.
• Keep the store clean, tidy, and organized, creating a welcoming environment for customers.
• Participate in marketing events in the store to promote products and engage with customers.
• Ensure the sales floor is organized according to established guidelines, optimizing product visibility.
• Develop and maintain in-depth knowledge of products and services offered by Baltic Textile Trading Limited.
• Recommend items to customers based on their needs and preferences, driving sales and customer loyalty.
• Collaborate with team members to achieve store targets and maintain operational efficiency.
• Monitor stock levels and report shortages to the store manager for timely replenishment.
• Adhere to company policies and procedures, ensuring compliance with retail standards.

Qualifications and Skills

Required Qualifications

• Minimum High School KCSE Certificate or equivalent, demonstrating basic educational competency.
• Ability to work in a fast-paced environment, managing multiple tasks efficiently.
• Strong organizational skills and attention to detail, ensuring accurate inventory and pricing management.
• Effective communication skills in English and Kiswahili to engage with customers and team members.
• Exceptional customer service skills, with a focus on creating positive shopping experiences.

Preferred Qualifications

• 1 year of experience in retail or customer-facing roles is an added advantage.
• Diploma in a relevant field such as Business, Marketing, or Sales is highly desirable.

Company Culture and Values

Baltic Textile Trading Limited fosters a culture of customer focus, teamwork, and excellence, creating a dynamic environment where employees are empowered to deliver exceptional service. The company values diversity, integrity, and innovation, ensuring all team members are supported in their roles. With a commitment to quality and affordability, Baltic Textile Trading Limited encourages employees to take initiative, engage with customers, and contribute to the company’s growth across Kenya’s retail landscape.

How to Apply

Apply now for the Sales Assistant position. Candidates must submit the following documents:

• Updated CV detailing relevant experience and contact information (telephone and email address).
• Copies of academic certificates, including your High School KCSE Certificate or Diploma.
• Cover letter explaining your interest in the role and alignment with the job requirements.

Applications must be submitted through the online portal at the following links, based on your preferred location:

• Machakos, Wote, Emali, Voi: Apply for Sales Assistant Jobs in Machakos
• Kisii, Bungoma, Kitale, Kakamega, Kisumu: Apply for Sales Assistant Jobs in Kisumu
• Nakuru, Naivasha, Narok, Kericho: Apply for Sales Assistant Jobs in Nakuru
• Nyeri, Karatina, Meru, Embu, Nanyuki, Kerugoya: Apply for Sales Assistant Jobs in Nyeri
• Nairobi (Eastlands, Thika Rd, Mombasa Rd, Rongai, Kawangware, Ngong, Westlands), Kiambu, Juja, Thika, Kenol: Apply for Sales Assistant Jobs in Nairobi

Include your email and telephone contact details, as these will be used to schedule interviews. Only shortlisted candidates will be contacted and required to produce originals of their documents during the interview process. Application deadlines vary by location: August 10, 2025, for Machakos, Wote, Emali, and Voi; December 31, 2025, for all other locations.

Baltic Textile Trading Limited is an equal opportunity employer committed to diversity and inclusion. Shortlisted candidates will be contacted via the provided email or phone number for further instructions.

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Tags

Sales Assistant, Retail Jobs Kenya, Baltic Textile Trading Limited Careers, Customer Service Jobs Nairobi, Sales Jobs Kisumu

Why Pursue a Career as a Sales Assistant with Baltic Textile Trading Limited?

The Sales Assistant role with Baltic Textile Trading Limited is a fantastic opportunity for individuals looking to excel in Kenya’s vibrant retail sector. With positions available in multiple locations, including Nairobi, Kisumu, Nakuru, and smaller hubs like Wote and Kerugoya, this role offers flexibility and accessibility for job seekers across Kenya. As a Sales Assistant, you’ll engage directly with customers, drive sales, and contribute to a dynamic retail environment, making it an ideal position for those passionate about customer service and retail excellence.

The Role of a Sales Assistant in Retail

As a Sales Assistant, you’ll be at the forefront of customer interactions, greeting shoppers, answering product queries, and processing transactions using point-of-sale (POS) systems. Your role will involve maintaining an organized and visually appealing sales floor, restocking merchandise, and participating in marketing events to promote products. By handling customer complaints professionally and ensuring accurate pricing, you’ll play a key role in delivering exceptional shopping experiences across Baltic Textile Trading Limited’s stores.

Career Growth and Skill Development

The Sales Assistant position offers significant opportunities for professional growth. Working with Baltic Textile Trading Limited, you’ll develop skills in customer service, inventory management, and sales techniques, which are highly transferable across the retail industry. The role provides hands-on experience in a fast-paced environment, helping you build organizational skills and attention to detail that are valuable for advancing to supervisory or managerial roles in retail.

Impacting Customer Experience in Kenya

Your work as a Sales Assistant will directly enhance the shopping experience for customers across Kenya. By maintaining in-depth product knowledge and recommending items based on customer needs, you’ll drive sales and build customer loyalty. Your efforts in keeping stores clean, organized, and well-stocked will contribute to Baltic Textile Trading Limited’s reputation for quality and affordability, benefiting communities in urban and rural areas alike.

Working Across Multiple Locations in Kenya

Baltic Textile Trading Limited operates in key locations such as Nairobi (Eastlands, Thika Rd, Mombasa Rd, Rongai, Kawangware, Ngong, Westlands), Kisumu, Nakuru, and smaller towns like Wote and Kerugoya. As a Sales Assistant, you’ll work in a vibrant retail environment tailored to the unique needs of each community. Whether in bustling Nairobi or the growing hub of Eldoret, this role offers the chance to engage with diverse customers and contribute to local economies.

Collaboration and Team Dynamics

The Sales Assistant role requires close collaboration with store managers and team members to achieve sales targets and maintain store standards. Your communication skills will be critical in building rapport with customers and coordinating with colleagues. By participating in marketing events and sharing feedback, you’ll help enhance store operations and customer engagement, fostering a collaborative and productive work environment.

Commitment to Customer Service Excellence

Delivering exceptional customer service is at the heart of the Sales Assistant role. You’ll handle customer inquiries and complaints with professionalism, ensuring every shopper leaves satisfied. Your ability to recommend products and maintain accurate pricing will enhance the shopping experience, aligning with Baltic Textile Trading Limited’s commitment to quality and customer satisfaction.

Leveraging Technology in Retail

As a Sales Assistant, you’ll use point-of-sale (POS) systems to process transactions efficiently and accurately. Familiarity with these systems, combined with your organizational skills, will ensure smooth operations on the sales floor. Your ability to maintain proper display appearances and monitor inventory will contribute to the store’s operational success.

Community Engagement through Retail

Beyond sales tasks, the Sales Assistant role involves engaging with local communities through marketing events and promotions. By building relationships with customers in towns like Kisii, Bungoma, or Thika, you’ll help strengthen Baltic Textile Trading Limited’s presence and foster community trust in the brand.

Professional Development Opportunities

Baltic Textile Trading Limited supports employee growth through hands-on training and exposure to retail operations. As a Sales Assistant, you’ll gain practical experience in customer service, inventory management, and sales strategies, preparing you for future roles in retail or related industries. The company’s widespread presence across Kenya offers opportunities to work in diverse settings, enhancing your adaptability and professional skills.

Why This Role Stands Out

The Sales Assistant position with Baltic Textile Trading Limited is a unique opportunity to enter the retail industry with a growing company. With an estimated salary of KES 25,000–35,000 monthly and full-time employment, this role offers financial stability and career growth potential. The flexibility to work in multiple locations, from urban centers like Nairobi to smaller towns like Emali, makes this position accessible to job seekers across Kenya.

Preparing for Success

To excel as a Sales Assistant, you’ll need to leverage your customer service skills, organizational abilities, and attention to detail. Your ability to thrive in a fast-paced environment and communicate effectively with customers and colleagues will ensure success. By staying proactive and customer-focused, you’ll contribute to the store’s operational excellence and customer satisfaction.

Aligning with Your Career Goals

The Sales Assistant role is ideal for individuals with a high school certificate or diploma seeking to build a career in retail. With 1 year of experience as an added advantage, this position suits both entry-level candidates and those with some retail exposure. It offers hands-on experience, opportunities to develop transferable skills, and a chance to work with a reputable retail company in Kenya.

The Future of Retail in Kenya

Retail is a rapidly growing sector in Kenya, driven by increasing demand for quality goods and services. As a Sales Assistant, you’ll be part of this transformation, contributing to Baltic Textile Trading Limited’s expansion across urban and rural areas. This role positions you as a key player in a sector shaping Kenya’s economic landscape.

Joining Baltic Textile Trading Limited’s Vision

By joining Baltic Textile Trading Limited as a Sales Assistant, you’ll become part of a company committed to delivering quality products and exceptional customer experiences. With stores in Machakos, Kisumu, Nairobi, and beyond, your contributions will help strengthen the company’s presence and impact, creating opportunities for growth and community engagement.

Final Thoughts

The Sales Assistant role with Baltic Textile Trading Limited is an unparalleled opportunity to launch or advance your career in retail. With a focus on customer service, inventory management, and store organization, this position offers both professional growth and the chance to make a difference in communities across Kenya. Apply today to join a dynamic retail team dedicated to excellence and customer satisfaction.

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