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Essential Job Details
Position Title: Security Supervisor
Employer: Villa Rosa Kempinski Nairobi
Location: Nairobi, Kenya
Employment Type: Full-Time
Experience Level: Minimum 3 years in a similar role (preferably in hospitality)
Application Mode: Online via employer’s recruitment portal
Introduction
Villa Rosa Kempinski Nairobi, part of the globally renowned Kempinski luxury hospitality brand, is currently hiring a Security Supervisor to oversee daily hotel security operations and support the Director of Security in implementing a comprehensive security and safety framework.
This role presents a unique opportunity for a disciplined, detail-oriented, and experienced security professional to join a world-class establishment and contribute to ensuring the safety of guests, staff, and property while upholding the highest standards of service excellence.
About Villa Rosa Kempinski Nairobi
Located on Chiromo Road in Nairobi, Villa Rosa Kempinski is a five-star hotel featuring 200 luxurious rooms and suites spread across 10 floors. It offers 5 themed restaurants, a fully equipped spa, and premium conference facilities. Kempinski is synonymous with timeless elegance and excellence, and the Nairobi property reflects these values through unmatched guest experiences, meticulous hospitality standards, and a dedication to safety.
Villa Rosa Kempinski is part of a global collection of individually designed hotels and is committed to the holistic well-being of its staff and guests. Security plays a vital role in ensuring a peaceful, seamless experience for everyone entering or residing on the premises.
Key Responsibilities
The Security Supervisor will support the Director of Security in managing and supervising the daily operations of the hotel’s safety and security team. The role encompasses supervision, training, reporting, emergency response, and ensuring compliance with internal and regulatory standards.
Security Oversight & Emergency Response:
- Oversee all hotel security and safety operations in the absence of the Director of Security
- Respond promptly to emergency situations such as fire alarms, smoke alerts, or security breaches
- Conduct investigations into incidents and prepare formal reports for submission to management
- Assist in escorting guests or team members to local authorities or hospitals as needed during emergencies
- Support in fire drills planning and participate in establishing emergency response plans
Supervision & Deployment:
- Supervise internal security teams, outsourced security guards, K-9 units, and police officers assigned to the property
- Conduct shift briefings at the start of each duty period (15 minutes before handover)
- Oversee proper deployment and rotation schedules of all security personnel
- Perform routine patrols across hotel grounds and ensure documentation of any irregularities
- Monitor the performance of team members and conduct regular appraisals
Operational Support:
- Operate and monitor CCTV systems while ensuring confidential handling of all footage
- Maintain key control systems and ensure compliance with key issuance and return procedures
- Enforce physical security measures including securing entrances/exits and access points
- Verify issuance of gate passes for items leaving the premises and ensure all logs are accurate
- Maintain a daily shift report and ensure smooth communication between shifts through formal handovers
Safety Audits & Training:
- Conduct regular audits on fire safety equipment and ensure all extinguishers, alarms, and signage are in optimal condition
- Ensure all fire exits and corridors are unobstructed
- Collaborate with OHS teams to coordinate regular health and safety trainings
- Conduct safety workshops and ensure all team members are aware of hygiene, safety, and first aid policies
- Maintain and review incident logs for trends or repeat risks and propose mitigation strategies
Administrative Duties:
- Submit monthly reports on gate passes, safety audits, and incident summaries to hotel management
- Maintain up-to-date records of shift rosters, patrol logs, visitor registers, and safety certifications
- Ensure that any confidential or sensitive information received is appropriately forwarded and not disclosed
- Participate in security planning for VIP events or high-profile guests
Skills, Knowledge, and Competencies
To succeed in this role, candidates must demonstrate:
Professional Skills:
- Strong working knowledge of security operations in a hotel or hospitality environment
- Proficiency in CCTV systems operation and basic troubleshooting
- Solid understanding of health and safety standards, including fire prevention
- Ability to lead, mentor, and motivate multi-disciplinary teams
Technical Competencies:
- Computer literacy: Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Experience preparing formal reports and communicating with external authorities
Interpersonal Competencies:
- Excellent written and verbal communication in English
- Ability to remain calm, alert, and courteous in high-pressure or emergency situations
- Strong interpersonal skills to liaise with guests, team members, and authorities professionally
Minimum Requirements
- Kenyan citizen
- At least 3 years of experience in a similar role, ideally in a hospitality setting
- Fluency in English (additional language skills will be considered an asset)
- Sound knowledge of Kenyan laws related to private security and hotel operations
- Certification in Security Management or Hotel Security Training is a plus
- Knowledge of first aid, CPR, and emergency response is preferred
What Success Looks Like
- Zero major security incidents due to proactive surveillance and response
- Timely and accurate reporting of all safety matters
- Strong collaboration with hotel departments to enhance overall guest safety
- Effective shift handovers and minimal disruption during personnel transitions
- Continuous improvement of security SOPs and team performance
Perks of Working at Villa Rosa Kempinski
- Competitive salary and benefits package
- Work in a prestigious luxury hotel setting
- Access to staff wellness and professional training programs
- Exposure to international hospitality standards and VIP protocols
- Growth and promotion opportunities within the Kempinski network
About Kempinski
Kempinski Hotels is Europe’s oldest luxury hotel group with a tradition of more than 120 years. The group is synonymous with personal service and hospitality that reflects the individuality of each hotel. Operating in 30+ countries, Kempinski combines European luxury with authentic local culture.
Villa Rosa Kempinski is a reflection of this standard, ensuring that every guest and employee is immersed in a world of elegance, safety, and professionalism.
Application Process
Interested applicants should apply through the official job listing on the Kempinski recruitment platform:
Documents to Prepare:
- Updated Curriculum Vitae (CV)
- Short Cover Letter highlighting your experience in hotel or institutional security
- Copies of relevant certifications (if available)
Application Deadline: Rolling basis – early applications encouraged.
Equal Opportunity Employer Statement
Villa Rosa Kempinski and Kempinski Hotels are equal opportunity employers. We value diversity and are committed to fostering an inclusive workplace. All qualified applicants will be considered regardless of gender, age, disability, ethnicity, religion, or social background.
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