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Essential Job Details
Position Title: Assistant Property Manager
Organization: Confidential (Real Estate Management Company)
Location: Nairobi, Kenya
Employment Type: Full-Time
Application Deadline: 26th May 2025
Application Mode: Email CV and cover letter
Introduction
A reputable property management company based in Nairobi is seeking to recruit a qualified and highly motivated Assistant Property Manager to join its professional real estate management team. This is a full-time opportunity for a proactive and detail-oriented individual with experience or interest in property oversight, tenant management, maintenance coordination, and regulatory compliance.
The Assistant Property Manager will work closely with the Property Management Manager and Leasing Manager to ensure that all residential and commercial properties under management run smoothly. This includes supporting the day-to-day operations of property maintenance, tenant relations, billing coordination, and financial reporting.
If you are organized, responsive, service-oriented, and looking to grow within the real estate or facilities management field, this role offers the platform for career advancement.
About the Employer
The employer is a well-established property management firm with a diverse portfolio that includes residential apartments, gated communities, commercial spaces, and mixed-use properties. The company prides itself on professionalism, tenant satisfaction, regulatory compliance, and proactive property maintenance.
Their mission is to uphold high standards of real estate service delivery while optimizing value for property owners and enhancing the living and working conditions for tenants. The organization values integrity, attention to detail, and client-focused service.
This company serves a broad range of clients, from individual landlords to institutional real estate investors. Their services range from marketing and leasing to routine and emergency maintenance, legal compliance, and community management for shared properties. The team includes property officers, maintenance supervisors, cleaners, and administrative personnel who collaborate to uphold the reputation and functionality of all managed properties.
Key Responsibilities
The Assistant Property Manager will be responsible for assisting in the overall administration and operation of the property portfolio. This includes maintaining high standards of service, ensuring prompt issue resolution, and working collaboratively with tenants, staff, and vendors.
Operational Oversight:
- Assist the Property Management Manager with general property operations
- Oversee day-to-day functions of assigned properties, including cleanliness, safety, and service delivery
- Monitor caretaking schedules and ensure buildings are well maintained
- Provide weekly reports on status updates across properties to the Property Manager
- Track occupancy rates and assist with tenant onboarding or move-outs
Tenant Relations:
- Assist the Leasing Manager in managing tenant relationships and resolving disputes
- Enforce lease agreements, monitor tenant compliance, and handle routine correspondence
- Respond promptly to tenant inquiries and service requests
- Conduct regular inspections and follow up on tenant feedback
- Coordinate community engagement activities such as tenant meetings or forums
Maintenance and Repairs:
- Monitor property maintenance needs and coordinate repair schedules
- Support procurement of supplies, parts, and materials required for property upkeep
- Follow up on ongoing maintenance work to ensure timely completion
- Maintain service logs and schedule preventative maintenance tasks
- Oversee third-party contractors and ensure quality of workmanship
- Establish an emergency response protocol and maintain contact lists of vendors
Financial Support:
- Assist in managing property-related financial records, including expense logs, petty cash, and service provider invoices
- Support in budget preparation and reporting under the guidance of the Property Manager
- Coordinate the collection of service charges and billing from tenants and property owners
- Track rent arrears and assist in initiating reminders or collection efforts
- Prepare monthly financial summaries for review by senior management
Compliance and Legal:
- Ensure properties comply with health and safety standards, city ordinances, and landlord-tenant laws
- Assist in updating property documentation, tenancy contracts, and compliance registers
- Liaise with legal advisors in case of tenant violations or disputes
- Stay updated on government policies affecting real estate and community management
Staff Supervision:
- Supervise caretakers and cleaning teams to ensure cleanliness and maintenance standards are met
- Provide clear instructions and monitor performance based on assigned duties
- Create staff schedules and assign responsibilities fairly across shifts
- Participate in hiring and onboarding of new maintenance staff as needed
- Encourage accountability and continuous improvement among junior staff
Vendor and Contractor Coordination:
- Source and engage with vendors for services like security, fumigation, waste disposal, or landscaping
- Monitor the quality and timeliness of services rendered by external contractors
- Maintain updated vendor lists and review vendor performance periodically
- Ensure service agreements are up to date and contracts are properly archived
- Coordinate contractor access to property and validate completed work
Reporting and Documentation:
- Maintain updated files on all properties, including tenant leases, service logs, receipts, permits, and inspection forms
- Assist in generating reports for property owners, auditors, and senior management
- Prepare notices for service outages, rent collection, or community policy changes
- Use digital tools to manage communication and scheduling tasks
Candidate Requirements
We are looking for a reliable and organized professional who is keen to contribute to the smooth functioning of property operations. The ideal candidate should demonstrate the following:
Education and Age:
- A university degree or higher in Property Management, Real Estate, Business Administration, Facilities Management, or a related discipline
- Age range: 25 to 40 years
Gender:
- Open to both male and female candidates. The employer is an equal opportunity workplace.
Professional Experience and Skills:
- Experience in property management or facilities administration will be a strong advantage
- Must be detail-oriented, organized, and responsible
- Demonstrate strong customer service awareness and interpersonal communication
- Ability to supervise and motivate staff, particularly caretakers and cleaners
- Able to coordinate with multiple stakeholders including tenants, contractors, and regulatory authorities
- Familiarity with basic accounting or billing procedures preferred
- Knowledge of tenancy law, health and safety regulations, and real estate compliance will be advantageous
- Proficient in Microsoft Office and property management software (where applicable)
Desired Attributes and Competencies
- Problem-solving mindset – Ability to anticipate issues and propose practical solutions
- Time management – Ability to manage tasks within deadlines and prioritize urgent matters
- Communication – Able to handle written correspondence and verbal communication with confidence
- Discretion and Integrity – Trusted to handle confidential information and represent the property firm professionally
- Team player – Works well within a team and supports senior managers when required
- Initiative-driven – Sees opportunities for improvement and takes action without waiting for instructions
- Calm under pressure – Maintains professionalism when dealing with escalations or emergencies
Benefits of the Role
- Opportunity to work in a growing real estate management company
- Exposure to diverse properties and operational setups
- On-the-job training and mentorship from senior property professionals
- Platform to advance into higher property roles such as Property Manager or Facilities Director
- Hands-on experience with financial, legal, and maintenance aspects of real estate
- Build a strong professional network in the construction, housing, and property development industries
- Learn procurement and budgeting procedures that are transferable across sectors
How to Apply
Interested and qualified candidates should submit the following documents by email:
- Cover Letter – Clearly outlining your interest in the role, qualifications, and how your skills align with the job description
- Curriculum Vitae (CV) – Highlighting academic background, professional history, and relevant experience
- Subject line of your email should be: “Application – Assistant Property Manager”
- Indicate your current salary and availability/start date
Send applications to: managementlaurel@gmail.com
Application Deadline: Sunday, 26th May 2025 at 5:00 PM EAT
Only shortlisted applicants will be contacted for an interview.
Work Environment and Company Culture
The employer offers a supportive, professional, and performance-driven work culture that values diligence, reliability, and service quality. Staff are encouraged to take initiative, build relationships with tenants, and demonstrate ownership over their tasks.
Teamwork, ethical conduct, and client satisfaction are key pillars in how the company operates. There is a focus on professional integrity, workplace safety, tenant inclusion, and continuous feedback. Employees are offered opportunities to participate in community management, process design, and training workshops.
Performance is reviewed bi-annually, and high performers are considered for promotion and salary reviews. This company encourages cross-functional learning and the cultivation of new skills through exposure to multiple property types and operations.
Equal Opportunity Statement
This company is committed to promoting diversity and inclusion in the workplace. All applications are welcomed from qualified individuals regardless of gender, age, religion, disability status, or ethnicity.
The recruitment process will be conducted in a transparent and fair manner, and accommodations will be made where necessary to ensure equal opportunity for all candidates.
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